Mice and Surfaces

Hello, I´ve been looking around on the internet for an sollution but i can´t seem to find one. So the problem is. My button 4 and 5 on the side of the mouse aren´t working anymore. I never had this problem before but recently they quit working. The weird thing is. After i push in both the side buttons 4 and 5 and the 2 buttons on top. They both work for like 10 seconds again. I also just found out: if i hold one of the 2 side buttons for like 2 seconds they both start working again for like 30 seconds. I really have no idea what i can do to fix this. Is it some weird option/setting from the mouse that turns dissables the side buttons and when i hold them for a small amount of time it turns on both buttons. Thanks for reading and mayby offer an sollution.

 My Razer Viper Mini's clicks and RGB lighting are working fine, but the mouse cursor won't move. I looked into it and found that some users experience an issue where the cursor snaps to the edge of the screen—I'm having the exact same problem. I’ve already tried cleaning the sensor and reinstalling the drivers; is there anything else I can do?

I’ve been researching Razer mice for the past few days because I’m looking to upgrade my current setup. I want a mouse that performs well for both gaming and everyday productivity, but with so many models available, it’s been difficult to decide which one offers the best overall value.After reading reviews on RTINGS, PC Gamer, and Tom’s Hardware, I’ve narrowed my options down to these two popular choices:Razer Viper V4 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0GMLBSSTD?th=1&linkCode=ll2&tag=german0478-20&linkId=30a8a5a95a8bd1ed7cbe8faa4089abe5&language=en_US&ref_=as_li_ss_tlRazer Viper V3 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0CW25XR5S?th=1&linkCode=ll2&tag=german0478-20&linkId=57c59fc1b3aed6e725a59dbcae8be342&language=en_US&ref_=as_li_ss_tl However, I’m still unsure which one would be the better fit. I’m looking for a mouse that is co

Are there any plans to release a left handed version of the Pro Click V2 Vertical? I’d buy it immediately. Currently using a Logitech lift left handed.

windows11 update KB5094126 breaks my mouse Razer Deathadder V3. Have uninnstalled the update and immediatley works again. stopped auto updates for a few weeks to see if issue would be solved, but after it installed again, again the mouse stopped working and again I uninstalled said update. Anyone having the same issue?

Hello everyone, i saw the collaboration between Razer and Wuthering Waves(Denia) and i wonder if could we changes to another Resonator? I want to buy a mouse for my setup 

Bonjour,Je vous contacte car je possède une Razer Ouroboros depuis sa sortie. Cela fait de nombreuses années que je l'utilise, et malgré le temps, elle reste de loin la meilleure souris que j'ai jamais eue.Aujourd'hui, ma souris commence à montrer des signes de fatigue et j'ai cherché partout pour en acheter une neuve, sans succès.Je me permets donc de vous poser une simple question : vous reste-t-il, par hasard, un exemplaire neuf de la Razer Ouroboros en stock, ou une possibilité d'en acheter une directement auprès de Razer ?Je tiens à préciser que je ne recherche pas un modèle de remplacement ou une souris plus récente. Je souhaite uniquement retrouver une Razer Ouroboros, car aucun autre modèle ne me convient.Je vous remercie sincèrement pour le temps que vous accorderez à ma demande et j'espère qu'il existe encore une possibilité.Cordialement,

Hello,Since yesterday, the connection for the USB dongle on my Razer Viper Ultimate RZ01-03050100-R3G1 has been dropping repeatedly.I’ve tested it on several different PCs, always with the same result.The connection is occasionally interrupted and then restored, regardless of whether the dongle is plugged directly into the USB port or into the dock.When I connect the mouse directly with the USB cable, it works perfectly.Is it possible to replace the dongle?Thank you very much for your help.

Hello Razer,I am writing to request assistance with obtaining a replacement wireless dongle for my Razer Viper V3 Pro. Unfortunately, my original dongle is no longer usable, and I understand that this specific model requires a dedicated receiver that cannot be replaced by the standard retail HyperPolling Dongle.Could you please let me know how I can purchase an official replacement dongle directly from you, or if this can be handled as a replacement service?Thank you for your help, and I look forward to your reply.

I bought a mouse razer viper v2 pro and scrolling mouse wheel does not work correctly can anyone know what can help (mouse 2 year old)

My mouse is getting connected to pc but not to razor applications because of which I am not able to use the extra keys on mouse. Have tried all instructions and possible resolution provided on razor websites

HelloI bought a razer v3 basilick on amazon. I checked about a week ago if it was still under warranty. My problem is with the infinity scroll: when i click the button to use it doesn't work. Tell me if ,and how, i can fix or exchange it

My usb to a mouse i was gifted fell apart and i wanted to know if there is any way to get a new one, i am having trouble finding an email to ask for support so i am forced to do it here

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

I bought the BlackShark V2 HyperSpeed, but I feel that the mic quality and sound volume are lower over the dongle connection than when using it via the USB cable. Also, I hear crackling sounds from the mic when listening to recordings in wireless mode!? What should I do? Has anyone faced the same issue?

Hello all, my wife got me a Razer Basilisk Ultimate as a gift, but I can’t seem to get it to connect via the wireless dongle. It works just fine with the usb cable. I looked it up and downloaded Razer’s re-pairing software, but it keeps saying it can’t reconnect the dongle to the mouse. Is there a way to buy a new dongle that’s compatible with the Basilisk Ultimate or am I just stuck hardlined?  Model number is: RC30-031701

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.

Razer Cobra Pro cannot be found in the Bluetooth settings.When I turn on Bluetooth mode on the mouse, Windows prompts me to connect the Razer Cobra Pro.However, it still does not connect to my PC or laptop (both running Windows). 

i just buy a new pad its call artisan shindekai,when i move on this pad,it dont track the move i tried logitech g102,its still tracking but when it come to my viper v3 pro,it just stop,pls help me\

The 7 Ring button plate,(From Naga trinity) is the best thing I've ever experienced on any mice.The way your thumb can grip it without touching any buttons, but u still having easy access to 7 other buttons that's very easy to map in your head due to the clear difference in direction, compared to other layouts where buttons just feels mushed together, is just fantastic.Not just that, but the way I have access to two of them very fast by just pressing in my thumb to a direction adds 2 buttons that's even more natural then common right and left click for me.I’ve owned 4.5 of these mouse in total.The first two mice broke on me, then I frankesteined them together(hence the half), now I own a third and have a backup since it’s being replaced by newer mice.I bought a Naga pro, because I thought I would get used to it, and I can. But it feels like a massive downgrade honestly.And the punch in the face is that my naga trinity plate DOES fit on the naga pro, but it does recognice it as the 6 bu

During my trip to London, I purchased a Razer Naga V2 Pro mouse with 12 side buttons and a replaceable side panel. I am attaching the purchase receipt.After setting up the mouse, I configured all my settings through Razer Synapse. Initially, the device worked flawlessly. The scroll wheel's stiffness/sensitivity settings also applied correctly at the beginning.However, after some use, only the scroll wheel settings become disabled. The scroll wheel becomes loose, as if it's spinning freely, and the stiffness/sensitivity settings I made through Synapse are no longer applied. Despite this, all other functions of the mouse work normally. The side buttons, main buttons, and macros are fine. The problem only occurs with the scroll wheel settings.To resolve this problem, I have tried the following:- Uninstalling the Razer Synapse application.- Uninstalling the relevant drivers.- Reinstalling Razer Synapse.- Reconfiguring the mouse settings.- I tested the device in both wired and 2.4 GHz wirel

I turned off my pc last night and when I boot it back up this morning the dongle is not working. Every application to sync my mouse and dongle constantly sais failed but my pc is detecting the dongle. when attempting to update it keeps  going back to update like nothing happend. 

My Raz V2  Works fine on Button customization my problem is I only see the Logo light up . When I bring up the Chroma I see the locations for color, but it is grayed out , not sure how to light up buttons and roller 

Has anyone else experienced problems when trying to adjust LOD on the new Viper V4 Pro? There seems to be no difference between different LOD settings, as if the mouse doesnt apply them. This becomes a problem for certain mousepads. All other settings such as DPI, polling rate etc. change and save as expected.

Hello! My mouse has had zero issues up to about 2 months ago when it suddenly stopped holding a charge.Everything I’ve tried thus far:Plugging in with a different USB-C cable in a different computer, stays at 0% Have it plugged in and it can work as a wired mouse, but as soon as it’s unplugged it immediately dies Cleaning the contact points for the input mouse port Updated firmware for both dongle and mouse itselfNothing has worked and I’m extremely concerned.I have had this mouse for not even 2 years [July 14th 2024] and this is the first consistent incident of fault that I’ve had for the past 2 months. And would really like some assistance. Thank you!