Mice and Surfaces

Hello,Serial number: 632110H15905544My DeathAdder V2 Pro will not enter Bluetooth pairing mode, so I cannot pair it to any new computer.What I observe:1. The documented pairing combo (both side buttons + DPI stage up, held 3 seconds) has no effect. I have tried it many times, including while toggling the bottom slider BT → OFF → BT with the buttons held down.2. Windows and Android never show the mouse in their pairing screens at all. macOS does list it under nearby devices, but connecting always fails. Since macOS lists any advertising BLE device regardless of discoverability while Windows and Android only list discoverable ones, this shows the mouse is advertising but never actually becomes discoverable — it never enters pairing mode.3. The mouse originally lost Bluetooth after I removed it from a Windows laptop in order to pair it to a Mac mini. It then refused every host, including the laptop it had just been removed from.4. It currently works over Bluetooth again, but only because

$179.99 if anyone is interested.

Hey, didn’t find a place specifically for product requests so asking here.I've been trying out a few different glass mousepads and the Atlas Pro has been the favourite in terms of mouse feel - however the size is a problem.I'm currently using a Gogofree glass pad instead just because it comes in a smaller footprint that actually fits my desk and preferred DPI setting, since the Atlas Pro is only available in 500x400.Would love an Atlas Pro option in something like 300x250mm or 300x300mm, maybe even 350x350mm if need be. Would become my pad of choice instantly.Anyone else running into this, or know if this has been raised before?

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

Hi everyone and Razer team, I am an extremely satisfied user of the Razer Basilisk V3 35K. The ergonomics, features, and performance of this mouse are absolutely incredible, and it is easily one of the best mice I have ever owned. However, I have a question regarding the future of this lineup. As much as I love the mouse, the clicking is quite loud for nighttime use or quiet environments. Since I prefer a stealthy setup and always turn off RGB completely, a quiet operation would be the ultimate feature for me. My question is: Are there any plans to manufacture a version of the Basilisk (or separate compatible optical switches) with quiet/silent clicking technology in the future? I know that the community loves the Basilisk shape for both work and late-night gaming, and many of us would absolutely thrill to have a "Silent Edition". Thank you for your time and for making such great products!

Hello :) Ive used my Viper Ultimate for a long time now, but since a couple of weeks it keeps frequently discontecting…Ive tryed the Pairing Utility, but it doesnt work, keeps flickering on and off. Is it somehow possible to get a replacement Dongle for the Viper Ultimate (removed serial number)? Thanks in advance!

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issues.

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix.  I performed all the tests, firmware, testing on another computer, using compressed air, etc…  My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..) Thanks!

Is there any info on if we’ll be seeing the V3/Pro this year?

I’ve recently had my Razer Naga Pro (V1) cable fail on me despite taking excellent care not to put stress on it. It no longer allows my mouse to be detected by my PC using any USB port, including all of the ones on the back of my motherboard. The mouse still works fine wirelessly through both Bluetooth and 2.4GHz with the included wireless dongle. I recently purchased a 3rd party version of the original cable and that has worked to get my mouse detected by my PC again.I would just like to know if anyone else has ever had their Razer Naga Pro original cable fail on them despite not doing anything that would damage the cable. I just don’t understand how the cable could fail if it has never had any stress put onto it. It seemingly died for no apparent reason. I also find it strange that it literally just died overnight all of a sudden. I would have expected a cable failure to start with intermittent disconnects over time first rather than just completely fail in one day after years of pro

Anyone else still have this beauty?I do, and it still works perfectly just like it did back in 2016! 

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

I need a replacement dongle for my Cobra Pro mouse S/N 632447

Hey Razer team,I wanted to suggest adding a BHOP (bunny hop) mode to the Viper V4 Pro, similar to the BHOP feature that Logitech SuperStrike 2 has.I think it would be a really cool addition for FPS players, especially since the Viper V4 Pro is already designed with competitive gaming in mind. It would be great if BHOP mode could be added as an option directly in Razer Synapse, and also made available through the Razer web-based configuration/software.Ideally, it could just be an optional toggle that users can turn on or off depending on what they play. That way, people who don't need it wouldn't be affected.I think this would make the Viper V4 Pro even more appealing to competitive FPS players, and I'd really appreciate it if Razer could consider adding it in a future update.Thanks!

I just bought my Viper V3 Hyperspeed and after several use, the wheel scrolling stopped working. When I changed the DPI, it will sometimes work for several seconds but then stopped again. How do I fix this?

Have the same issue as described here: razer basilisk x hyperspeed mouse cursor moving on its own/not workingI’ve been trying to fix this myself but I can’t figure it out nor can my local computer shop.the cursor is drifting to the top left of screen. I can’t click or do anything on the mouse. When I open synapse it says it’s turned off. Bluetooth doesn’t work or 2.4 I’ve uninstalled and reinstalled the drivers, checked for updates for the mouse and windows. I’ve looked through these forums trying to find a solution but nothing has worked so far. ----Ive checked all provided recomendations on this comunity and support - not helps.But tis is a fact, im not alone, and my issue is not unique:​​​​​- From the moment I bought it, I noticed something odd: the mouse would fall asleep and not wake up until I removed and reinserted the battery.- Later, even that wasn't enough; I had to turn it off, remove the battery, and reconnect the dongle.- And now, nothing works at all. Out of 10 mouse clic

Hallo Razer Team,ich nutze aktuell die Razer Basilisk V3 Pro und bin mit dem Konzept der Maus sehr zufrieden. Besonders die Form, das Tilt-Wheel, die Tastenanordnung und die Anpassungsmöglichkeiten über Razer Synapse gefallen mir sehr.Meine Frage wäre, ob Razer in Zukunft eventuell über eine Erweiterung der Basilisk-Serie nachdenkt, zum Beispiel in Form einer „Basilisk Extended Edition“ oder einer „Basilisk Vertical“.Meine Idee wäre dabei nicht einfach eine größere Basilisk, sondern eine Weiterentwicklung der bestehenden Form mit zusätzlicher Unterstützung für Ringfinger und kleinen Finger. Eine entsprechende Ablage für diese beiden Finger würde die Handposition stabilisieren und die Maus noch stärker als ergonomische Gaming-Maus positionieren.Eine vertikale Variante der Basilisk wäre ebenfalls interessant.Gibt es bei Razer Überlegungen in diese Richtung oder wäre eine solche Produktidee grundsätzlich interessant für die Zukunft?Vielen Dank.

I want to buy a replacement dongle for my Razer Viper Ultimate mouse as I’m needing to hold the dongle with a little pressure on one side or the other for it to make a connection. Sometimes this requires me fiddling around with the dongle in the dock for a while before I can use it. The Viper Ultimate usb dongle isn’t in stock but the Razer Mice and Keyboards USB HyperSpeed Dongle is in stock which shows as being compatible with the Viper Ultimate. My simple question, is there a difference between the Razer Viper Ultimate USB HyperSpeed Dongle and the Razer Mice and Keyboards USB HyperSpeed Dongle

I see there are no dongles currently available on the Razer store for the basilisk line, is there another method to purchase a replacement dongle? Are there any other Razer dongles that would work for the Basilisk line? Thank you

I recently purchased the Razer Basilisk Mobile and I really like the concept of a portable ergonomic gaming mouse. However, I noticed that there is no official carrying case or protective pouch available for this product. Since the mouse is marketed as a mobile device, I believe an official travel case would complete the ecosystem and provide better protection for users who carry it around with a laptop or portable setup. I hope Razer can consider releasing an official carrying case or travel accessory for Basilisk Mobile in the future.

For workflow, we would actually need at least four layers of hypershift.The most ergonomic solution, in my opinion, would be adding four vertically aligned buttons along the edge of the right mouse button, mirroring the two side buttons (Mouse 1 and Mouse 2) on the left. Each of those buttons could act as an independent Hypershift modifier.Ideally, they should work like the real Shift or Alt keys on a keyboard: while you hold one down, the mouse temporarily switches to that specific layer, and as soon as you release it, it instantly returns to the default layer. That would be much faster and more intuitive than switching layers.I know asking for four Hypershift layers might sound excessive, but here are just the shortcuts I use constantly every single day: Ctrl+X, Ctrl+C, Ctrl+V Ctrl+W Ctrl+Tab, Ctrl+Shift+Tab Alt+F4 F2 (rename), F5, F10 Undo / Redo Back / Forward Double-click / Triple-click Win+Tab Arrow keys Win+Arrow (window snapping) Enter, Space, Backspace, D

My second issue is regarding my Razer Basilisk mouse.The product/serial number is SNPM2543H33800277.The problem is that I am unable to connect the mouse to my computer via Bluetooth. I am not sure what is causing the problem, because other Bluetooth devices can connect to my computer successfully. However, this particular product does not appear to connect.When I try to connect the mouse, it only shows that the Bluetooth connection is unavailable and displays “Bluetooth Troubleshoot.”I am not sure whether there is a problem with the mouse, the Bluetooth connection, or the settings. I would really appreciate it if you could guide me through the troubleshooting steps and help me resolve this issue.I especially like your company's products, and I have had a very good impression of them. I sincerely hope you can help me solve these issues so that I can continue to enjoy using your products.Thank you very much for your time and assistance. I look forward to your reply.Best regards, and sorr

My scroll wheel worked without any issues and now stopped working without any reason whyI have tried to fix the problem in the following ways: I reinstalled drivers for the mouse, I reinstalled the firmware for the mouse, I tried the mouse on a different PC and multiple USB ports, Lastly I uninstalled and reinstalled Razer Synapse.

I have a Razer Naga Pro Model RZ01-0342 but this guide might work for other Razer Naga models or other razer mice using the same scroll wheel encoder. Like every razer product I’ve owned a switch or sensor goes bad within a few months of warranty expiration. I have replaced D-Pad switches on my Tartarus’ (I have 3) over 40 times. Let me know if you have this issue because I found better switches for these. Anyways the scroll wheel on my Naga Pro started jumping around. I followed every tutorial, using compressed air etc. I took it apart and cleaned the optical sensor, still jumping. It seems this uses both an optical sensor and a physical encoder attached to the axis of the wheel. Looking down on the mouse this attached to the right side. This is likely what you need to replace. I was able to find one on Aliexpress for under $4 including shipping. This link might expire but here is what I used TTC Mouse Wheel Encoder For Razer Naga 2014 Hex V2 Mamba 5G Epic Chroma With Wire Mouse Wheel