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Mice and Surfaces

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  • 6,573 Replies
2309 Threads
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pulseBrightGreenweb663Insider Mini
asked in Mice and Surfaces
Why hasn't razer fixed the basilisk v3 issues?

If you do a quick search you will find nearly a hundred different posts and comments detailing issues with this mouse! (even more including reddit). How has Razer gotten away with not doing anything about this, especially when it is apparent the issue is with their firmware and software updates. If you buy a product from a company, and they push an update that breaks your device, are they not required to fix it? WHAT IS GOING ON HERE!?!?!?!?!? I’ve linked some threads below so you can see what I’m talking about, they must know about this right!? RMA won’t fix a thing if it’s their fault these mice are breaking! I feel like I’m losing my mind, is there any way to make Razer give us an answer!!! Please help bring this issue to their attention if you can. https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607 https://insider.razer.com/razer-support-45/razer-basilisk-v3-stopped-working-completely-48689 https://insider.razer.com/razer-support

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directvalleyRoseTaupe106Insider Mini
asked in Mice and Surfaces
HyperSpeed x DeathAdder V2 scroll wheel not working

Hey guys, my deathadder v2 was working super cleary untill today. Suddenly scroll wheel stopped working. The scroll function and the click thing doesnt work anymore.

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KsaskInsider Mini
asked in Mice and Surfaces
Deathadder v3 pro sensor issues on surfaces

For some reason my mouse cant track well on most mouse pads, It literally tracks better on my bedsheet. My cursor stutters really badly on most parts of my mousepads its unbearable. How can I fix this? https://streamable.com/9itivp video showing me using my mouse on my mousepad then using it on my desk

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Charles0u0Insider Mini
asked in Mice and Surfaces
Deathadder v3 8khz polling rate dropped to one in eight

My Deathadder v3 wired version works fine,but once i reboot my pc,the polling rate dropped to 1/8.(At the same time, a garbled device is detected ) 8000hz ——> 1000hz 4000hz ——> 500hz 1000hz ——> 125hz 125hz——> 15or16hz….. I need to reconnect it,then the problem temporarily solved before next reboot. USB Powersave mode off Bios USB PowerShare off

711534
alandinamo
Speedminer0
Speedminer0Insider
asked in Mice and Surfaces
good budget gaming mice for travel

i was planning on getting a seccondary mouse to my razer viper 8khz for travel purpouses and was looking for a cheap mouse (around 10-20 bucks) that still preformed good. I am eyeing up the deathadder essential, but if anyone has any suggestions or ideas that would be great. By the way i am right handed.

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FiszPL
Vanguard
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yriloInsider Mini
asked in Mice and Surfaces
Basilisk V3 - can I prevent bricking by NOT installing Synapse?

I was considering this mouse but I see that a lot of users has the problems, like so: At the end, I figured out that the root of the problem is the wheel button. But, more importantly, I saw that most of users reported problems AFTER updating Synapse and the firmware. So, my question is: maybe problems will not happen if I do NOT install Synapse at all? Or maybe I can install it but not update firmware? Really the only thing I want to change is to enable “smart-reel” and that is it. I would save changes on-board and delete Synapse. Would this “solution” work?

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autoJETFireEngineRed736
autoJETFireEngineRed736Insider Mini
asked in Mice and Surfaces
macro on xbox

If I make a macro on my computer can I use that macro on my Xbox with the Razer Basilisk V3 or any other mouses

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autoJETFireEngineRed736
MichaelJabba
MichaelJabbaInsider Mini
asked in Mice and Surfaces
Naga V2 Hyperspeed not waking up

When my mouse is in sleep mode it will not wake up unless i remove the batt. . I have tried everything (within intelligent reason) to wake the mouse up but the batt. trick is the only thing that works. And Yes, i did a firmware update.

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coolDarkOrchidbay933Insider Mini
posted in Mice and Surfaces
The sensor is not working

The Razer Deathsdder V2 PRO mouse sensor is not working. I've already plugged the wires into different USB cells and rebooted the computer and drivers, but nothing. Although when I plug the wire into the adapter so that it is seamless, it works, but not directly through the wire, what should I do?

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Razer.sushi.boi
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wooky123Insider Mini
asked in Mice and Surfaces
Naga trinity scroll wheel not working

My naga trinity scroll up and down do not work (side movements work fine). It was working fine and then the day later it just stopped. Part of me thinks it might be a windows update issue as I remember running that after a holiday (it was working prior to updates). It could also be hardware but the side scrolls work. Tried compressed air, reinstall synapse, tried the other two side attachments etc… The Naga trinity is not listed under drivers so I cannot manually download them, where would these be located? used the windows auto install method for that. Any help would be great thanks

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freshGARNETRedSalsa976
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iclaycaInsider Mini
asked in Mice and Surfaces
NAGA V2 HYPERSPEED MAC SOFTWARE THAT ACTUALLY WORKS

I’M LOOKING FOR THE NAGA V2 HYPERSPEED SOFTWARE THAT ACTUALLY WORKS. I DOWNLOADED AND INSTALLED SOME SOFTWARE BUT IT DOESN’T EVEN WORK. THE SOFTWARE WON’T EVEN RECOGNIZE MY MOUSE. I NEED IT TO PROGRAM ALL THE BUTTONS. I’M USING A MAC BOOK PRO. RAZER REALLY NEEDS TO MAKE SUPPORT FOR APPLE MAC.

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michaeleugene89
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EliOkleshInsider Mini
asked in Mice and Surfaces
Basilisk V3 disconnects when mouse is lifted

Hi! We purchased a Basilisk v3 mouse from GameStop the other day. When using it, the mouse disconnects from Windows each time the mouse is lifted from the mat. It reconnects when the mouse is placed back down. This was tested on two different computers (one Win10, the other Win11) with the same result. We tried multiple USB ports and the issue continued. Has anyone else encountered this, and what do you recommend? Thanks!

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Razer.Ten
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KameRinpocheInsider Mini
posted in Mice and Surfaces
RAZER NAGA HEX V2 return

I want the RAZER NAGA HEX V2 back. The layout was perfect for me and it was build to last. I've had 3 Naga Trinity since, but the build quality isn't on par with the Hex v2. I now use the Naga pro v2 but i't's 6 number faceplate layout isn't what I want, so I slapped the trinity hex panel on the pro although it doesn't give me access to the “7” button. The Naga Pro v2 built quality is on par with the Naga Hex V2, but the trinity isn't. PLEASE!! Either give us the Hex V2 back, or make a side panel for the Naga V2 PRO that resembles the one on the trinity.

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FIL903
FIL903Insider
asked in Mice and Surfaces
Razer HyperFlux V2 Wireless Charging System no RGB?

The new Razer HyperFlux V2 Wireless Charging System from looking at pics and system specs has no bottom Chroma RGB…...just why have Razer left this off? its a no from me just because of this missing feature!

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SugarD
Nonexternal
NonexternalInsider Mini
posted in Mice and Surfaces
Bring back the Razer Naga Trinity 7 ring plate + its the best thing you have made IMO

The 7 Ring button plate,(From Naga trinity) is the best thing I've ever experienced on any mice. The way your thumb can grip it without touching any buttons, but u still having easy access to 7 other buttons that's very easy to map in your head due to the clear difference in direction, compared to other layouts where buttons just feels mushed together, is just fantastic. Not just that, but the way I have access to two of them very fast by just pressing in my thumb to a direction adds 2 buttons that's even more natural then common right and left click for me. I’ve owned 4.5 of these mouse in total. The first two mice broke on me, then I frankesteined them together(hence the half), now I own a third and have a backup since it’s being replaced by newer mice. I bought a Naga pro, because I thought I would get used to it, and I can. But it feels like a massive downgrade honestly. And the punch in the face is that my naga trinity plate DOES fit on the naga pro, but it does recognice it as th

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FelixZero
zayunaka
zayunakaInsider Mini
asked in Mice and Surfaces
Specific mouse functions on razer mice

Hello, TL;DRWhy is there a limit to setting ‘Repeat Scroll Left’ and ‘Repeat Scroll Right’ on certain mouse actions?Will there be an update on razer synapse 4 that would allow this behavior in the future? If not, why? If so, when? I used to use a razer basilisk v3 pro for everything, and set custom settings on the scroll up and scroll down when using hypershift.The hyper shift button was mapped to the sensitivity clutch button on the basilisk, and the custom settings done on scroll up was ‘Repeat Scroll Left’ and on scroll down it was set as ‘Repeat Scroll Right’. I liked setting the mouse this way because I didn’t prefer using the til left and right of the scroll wheel, and liked actually scrolling and seeing the scroll on screen.Also, the reason I did not use the ‘Scroll Left’ and ‘Scroll Right’ functions were because they need synapse to be running in the background in order for them to work.(‘Scroll Left’ and ‘Repeat Scroll Left’ are two different functions on the software) Later,

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zayunaka
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_baquusInsider Mini
asked in Mice and Surfaces
Basilisk Ultimate led problem

I bought Razer Basilisk Ultimate two days ago and everything works fine except logo and scroll lights. So the problem is if i want to change leds to purple the side lights are purple but logo and scroll are white/orange. Problem is even with blue side light and scroll with logo are turquoise. Thanks for any advice

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Razer.sushi.boi
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cagonInsider Mini
posted in Mice and Surfaces
Does replacing mouse feet void Viper V3 Pro warranty?

I just bought a Razer Viper V3 Pro today from a local store in Vietnam and I'm planning to replace the mouse feet to improve my gaming experience. However, I'm concerned about the warranty implications. Will replacing the stock mouse feet with aftermarket ones void the Razer warranty?

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geoSolidPinkspaceship843Insider Mini
posted in Mice and Surfaces
[SUGGESTION] Add Adjustable Debounce Time

I think that it would be of substantial benefit for everyone to add adjustable debounce time to Razer mice. I recently bought an Viper v3 Pro and am disappointed when I found out that I can’t adjust debounce time. Adjustable debounce time may not affect many people. However, to Minecraft players who enjoy minigames like bedwars and 1.8 PvP reducing debounce time can be of major benefit. Especially considering the fact that the v3 Pro (white edition) has a really nice texture for drag clicking. I tried it out as soon as I got it and found it to be a better texture than my Glorious Model O, Roccat Kone Pro, and Bloody a70x.

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Navybitportal269
Navybitportal269Insider Mini
asked in Mice and Surfaces
Can't turn off viper v3 pro's motionsync!?

There's no buttons to turn off the motionsync in viper v2 and v3 pro which it makes me so sad that I have to forever using it. It feels so bad when you turn on the motion sync especially the long ttk fps. You can always feel -2ms to track the movement I can tell. Hope you guys can design a simple button for the sync in the synapse4 . Every other 3395 and 3950 does it. Like sorav2 or lamzu. It's kinda disappointed.

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Navybitportal269
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autoOfficeGreenONYX797Insider Mini
asked in Mice and Surfaces
My mouse is not showing up in razer synapse

My mouse is RZ01-03850 model and the driver does not appear when the device is connected.

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Cryxtal78Insider Mini
asked in Mice and Surfaces
Deathadder v3 side buttons loose, dont work sometimes

Hey, recently in my deathadder v3 wired, i started facing this issue where the side buttons are really wobbly and sometimes they even go inside the mouse and you cant press them till you do some weird clicking then it comes out. is there any fix for this? both of my side buttons are affected by this

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NO_ONE_KNOW
NO_ONE_KNOWInsider Mini
asked in Mice and Surfaces
Razer Basilisk V3 Pro Scroll Click Problem

I am having a problem with my Razer Basilisk v3 pro. The click scroll is not responsive, so when I use applications that require me to use the click scroll, sometimes it works and sometimes it does not. Can anyone help me find a solution?

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NO_ONE_KNOW
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mitchellmichael69Insider Mini
asked in Mice and Surfaces
CAn you use the Basilisk V3 Pro as a wired mouse?

I prefer wired mice because they are just more convenient as you don’t have to charge them, and I rarely have enough batteries and I can’t be bothered to pay for the dock. Is it possible to use the basisilsk V3 Pro as a wired mouse? Are there any downsides? As far as I’m aware, the V3 Pro has some superior hardware/software to the V3, and is not just a wireless version. Any advice please? Thanks in advance.

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Neo4EvR
paramontcp
paramontcpInsider Mini
asked in Mice and Surfaces
Viper Ultimate - Firmware stuck at 100%, only enters bootloader mode

Hello Razer Support, My Razer Viper Ultimate is currently only detected when I hold the left click + right click + scroll wheel buttons during USB connection. This puts the device into firmware update (bootloader) mode. I attempted to update the firmware using your official tool. It reaches 100% and then the mouse disconnects. After this, it no longer functions normally and only works in bootloader mode. Steps I've tried:- Multiple USB ports and cables- Running updater as administrator- Disabling antivirus/firewall- Using different PCs It seems like the update doesn’t complete properly. Is there a way to force a firmware reset or restore it manually? Details:- Mouse: Razer Viper Ultimate- Firmware updater version: [version, if known]- OS: [Your OS, e.g. Windows 10]- Serial Number: [your serial number] I’d appreciate any guidance to recover the mouse. Thank you!

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