Mice and Surfaces

Hi. Just like the title. My Basilisk V3 pro mouse takes like 10 seconds to wake up from sleep mode. If I move the mouse, it will light up but it will not move my cursor until 10-15 sec later. Here’re what I have tried and none of them worked.I updated both the mouse and the dongle to the latest version. I tried connect both the Basilisk V3 pro and the Deathstalker V2 Pro keyboard to the same dongle. Please help.

Hello. Few weeks ago i bought a Deathadder v4 PRO. I was stunning with the Mouse, however this past few days i found a big issue ( at least for me).The mouse clicks 1 and 2 are so large, they almost reach the middle of the mouse, and sometimes on stress situations, when i grab the mouse harder, sometimes i touch with my palm onthe middle of the mouse,and i randomly activating the click 2 of the mouse. This situation triggers not desired inputs on the game, that caused fail situations. Is anyone having this problem?

I have created a plugin in SignalRGB to make this happen. If Hyperflux v2 is detected as a dongle. A: Can be connected to it directly Same options as Synapse. B: Gives all compatible mice a new battery optimizer option. When this is activated it forces use of that mouses battery to be watched. It also brings a dropdown to choose what level the mouse is to charge to. When Hyperflux is sent a battery level above the threshold it disables Hyperflux's charging. When the mouse reaches 5% below threshold it enables charging on Hyperflux. Make this happen in Synapse please!

i was looking at razer’s mice recently in anticipation of getting an updated razer trinity, as my old (wired) naga trinity is aging. i noticed that razer now only offers the razer naga trinity as a wireless mouse, the only wired versions of the naga being a naga with fixed 12 buttons and the left hand edition of the mouse. why is razer only offering the best edition of the naga (and i imagine many of their other models are doing the same thing now), the naga trinity, with only wireless connectivity and not wired? dear razer, wireless peripherals are a major security vulnerability. please continue to offer the trinity version of the razer naga with a wired version. not everyone wants to use insecure peripherals that do nothing but provide a majorly insecure attack vector for cyber attacks for literally no logical reason whatsoever; wireless peripherals are not only useless, they’re literally detrimental.

hi i was moving house and seem to of missplaced and lost my usb dongle for the mouse the bluetooth isnt working the best and wondering what i can do to get another one?! or if there is any place to get one or if its covered by anything 

Hello, I would like to buy a razer pro click, but it is already old and not even in stock + it doesn't even have USB C. Do you know if razer is planning a successor to this super mouse? :)

anyone else have there mouse cursor shake so much even when your not touching it. it just glitches and shakes so much when its not even moving.

Good day. I have been using the Razer Basilisk V3 Pro 35K mouse for about 1 month, and during operation I noticed that the backlight corner, next to the button where the additional Hyperspeed button is located, sometimes strangely blinks a barely noticeable red color.Does anyone know what is going on? Is the problem hardware or software?I tried reinstalling Synapse 4 and Chroma, but the problem persists.The mouse itself works fine, so the problem is not critical, but I would still like to know what is going on. Sharp unexpected blinks, especially in the dark, are sometimes strange. A video with an example of blinking is attachedApproximately 20 to 23 seconds and 32 to 38.

I want the RAZER NAGA HEX V2 back. The layout was perfect for me and it was build to last. I've had 3 Naga Trinity since, but the build quality isn't on par with the Hex v2. I now use the Naga pro v2 but i't's 6 number faceplate layout isn't what I want, so I slapped the trinity hex panel on the pro although it doesn't give me access to the “7” button.  The Naga Pro v2 built quality is on par with the Naga Hex V2, but the trinity isn't.PLEASE!! Either give us the Hex V2 back, or make a side panel for the Naga V2 PRO that resembles the one on the trinity. 

I installed synapse4 but it does not open and launched . why its like this i cant understand what is the problem!

So up till a few days ago my Razer Basilisk Ultimate worked without issue. Suddenly 2 days ago i recharged it via my laptop then threw it in my bag and took it to office and plugged it in my desktop. It stopped responding altogether in both wireless mode and direct wired mode. I checked it on multiple PC-s and same issue. Even Windows does not recognize it as a device and it does not show up at all on Device Manager. The mouse simple does not turn on. I tried recharging it via the dock multiple times, and no response. Literally no lights, no sound plays on windows when connecting it, it is simply dead. Can anyone help me in this situation?

Hello,I have a Razer DeathAdder Essential White Edition, model RZ01-03850.When I enter the serial number on the Razer warranty checker, I receive the following message: “We are unable to locate your serial number in our database.”I have checked the serial number multiple times and I believe I entered it correctly.Could you please verify whether my serial number is genuine and whether it is associated with the RZ01-03850 model?Serial Number: [*removed by moderator]Thank you.

Hello,I have a Razer DeathAdder Essential White Edition, model RZ01-03850.When I enter the serial number on the Razer warranty checker, I receive the following message: “We are unable to locate your serial number in our database.”I have checked the serial number multiple times and I believe I entered it correctly.Could you please verify whether my serial number is genuine and whether it is associated with the RZ01-03850 model?Please help me.Serial Number: [*removed by moderator]Thank you.

Hello,Razer Naga V2 HyperSpeed bought 28.11.2024 on Amazon – Invoice for 303-0842771-6348369I am writing to report serious technical issues with my Razer Naga mouse, which I purchased from Amazon EU S.a.r.l. The problems have been ongoing for a few months now, and the mouse has become very frustrating to use.Here are the specific defects I am experiencing:Connectivity / Sleep Mode Issue: Whenever the mouse is idle for more than 10 minutes, the computer completely stops detecting it. To get it working again, I am forced to turn the switch to OFF, wait about 20 seconds, and then turn it back to ON. This happens every single time. Button Malfunction: Buttons 3/12 on the side panel are constantly auto-clicking on their own without being touched. Because of this non-stop ghost clicking, I was forced to completely disable these buttons in the software, making them unusable.Since the product is still covered under the 2-year warranty, I would like to request a replacement or a refund.I have a

I'm a long-time Basilisk user with large hands who loves the shape and thumb rest, but the V3 Pro is way too heavy for competitive FPS. I’d love to see a Basilisk V4 Pro that keeps the ergonomic design but uses the new tech from the DeathAdder V4 Pro—like the 45K sensor, Gen-4 optical switches, and lighter build. Strip the RGB, drop the weight under 80g, and it could be a serious esports contender.

Hi, I’m having a trouble wwith my Deathadder v2 hyperspeed mouse.It keeps on phantom clicking and jumps across the screens. I have tried to fixed it by changing out the battery, reconnect the dongle in a different port as well as cleaned the lens but it still bugging out. Other mouses seems to be fine when plugged in my computer

Tried every solution on the internet but my device didnt show up in Razer Synapse 4. Appreciate for the helps 

Hey,tried everything:reinstalled synapse updated firmware to 2.2.0.0 used RazerUSBHyperspeedDongleUtility_v1.00.16_r1 removed every device from device manager that was named Deathadder and HID-compliant  restarted the pc, the mouse tried different usb portsThe mouse worked yesterday fine, and my blackshark v2 works fine too. Generally don’t know what other troubleshooting steps to take - any suggestions?

Hello,The wireless dongle for my Razer V2 pro won’t detect on any device. I’ve tried several devices and different usb ports I think it’s dead. My mouse works perfectly if I connect it via usb and cable. Where can I purchase a replacement dongle. 

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

Hello Razer Team,I’ll be direct: this isn't your typical customer support ticket. My birthday is coming up very soon, and instead of asking for random gifts, I decided to reach out to the brand that actually shaped my whole gaming childhood.You see, Razer was the very first gaming brand I ever touched. About 6–8 years ago, my journey started with a pair of legendary Razer Kraken headphones and a cool, fully-branded Razer mouse mat. Later, I upgraded to what I still consider a masterpiece — the Razer DeathAdder Elite / V2. I was absolutely in love with that mouse.Now, after a break, I am standing at a new starting point. I want to seriously dive back into gaming as a beginner, and I want to start this new chapter with the company that started it all for me.I want to run a little experiment and see how a beginner grows with the right gear. I’m looking to put any Razer mouse (even a budget one, an older model, or a refurbished unit gathering dust in your warehouse) through a passionate ga

Hey guys,So, this is driving me nuts. I’m using my Basilisk V3 Pro on the Firefly V2 Pro, and there’s this weird grinding/rattling noise coming from the Slider Switch area every time I move the mouse. It’s not a click, it’s more like plastic rubbing or a tiny loose part vibrating when I glide it from A to B. From Master GuideHere’s the setup:Mouse: Razer Basilisk V3 Pro (RZ01-04620) Pad: Razer Firefly V2 Pro (RZ02-0492)I used to run the Basilisk V3 26K on the exact same pad, and it was dead silent. Zero issues. So I’m pretty sure it’s not the pad itself, but something specific to the V3 Pro’s build or how these two interact.Already done the basics:Cleaned the pad and wiped the mouse down with a dry cloth. Checked the skates — they’re clean and smooth. Updated firmware for both the mouse and the pad in Synapse to the latest version.If it’s a hardware thing, I’d rather RMA it now. If there’s a fix (like tightening something, changing grip pressure, or even swapping the side panels), hit

Can someone please recommend a good mouse? I am tired of picking up the mouse three or four times to get my cursor across the screen.