Mice and Surfaces

I’ve already blown air into the mouse, then when that didn’t help, I disassembled it and cleaned the contacts with a Q-tip. The latter helped for a few weeks, but now I’m back to the scroll jumping by pages or scrolling the wrong way. It’s obviously out of warranty.Do the contacts wear out? Or can I replace the wheel itself? I can’t imagine the wheel is unique to the leftie mouse. I adore this mouse and don’t want to replace it. I’d rather fix it and keep it out of the landifll.

I’ve had this mouse for probably almost a year, and a couple months ago it started eating through batteries. I have to replace them every week or two. The only advice I can find on this is to try updating the firmware and reinstalling drivers. Which makes sense. Except Razer doesn’t seem to have software for it at all. The firmware page lists Basilisk V3 Hyperspeed, and Basilisk X Hyperspeed, but neither of those works. Because I don’t have a mouse called either of those names. I have a V3 X, not a V3 or an X. It’s clearly not the same thing, or one of those updaters should have worked. I did see there’s a thread about this problem from a year ago, but Razer staff seems to have completely ignored it, so let’s try again. A lot of us would like an answer. 

A couple of weeks ago, I got a DeathAdder Essential mouse; just wanted a mouse to be able to navigate better. Problem is, after some time, I started to notice random stutters that were never present before getting the mouse. I play RL (Rocket League), stutters. Youtube? Stutters. Work? Stutters. Its like as if anytime I do anything with my mouse, my pc starts to stutter. It is making me mad. What could it be? Please do help!!! (P.S: The mouse is new and I made sure to have everything set up correctly. Also, as mentioned, my pc was running perfectly smooth in RL, Youtube, and in other things such as work/homework. These random stutters happen every 10~11 seconds. Again, this all started happening after getting the mouse and plugging it in!)

My Razer Ultimate mouse wireless dongle has malfunctioned. It continuously disconnects. I have tried it in multiple different USB ports and on two PCs and it has the same issue. Links for replacement dongles lead to dead 404 pages and I have seen other threads on these forums where users haveposted about this same issue, so I am hoping that by posting a mod will reach out about finding a replacement. Please can you help me find a replacement dongle? Thanks.

I am using a new mouse basilik v3 pro 35K , and a mouse dock pro, all connected to desktop PC.freq the mouse is not rekonized by windows and refuses to work, i dissconnect the dock and connect it and sometims this helps, on other ocasions i need to reset the mouse and need to pair it with dock, this is also an pain because it wil not find or pair with it….Sometims after restart win11 the mouse wont work at all…. , synapse dont show mouse in screen…I cant seem to find firmware version on mouse? and update screens on site are not for desktop and mouse dock so how do i update firmware if i have this config.For the prize off this trio (mouse basilik v3 pro, dock and Blackwidow board i had hoped for better piece of software but is a nightmaremouse is working know after 3 restarts and multiple connect /disconnect of dock ? 

Hi !Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).  

Is there any way to rebind some of the sensitivity buttons to be mouse buttons? (ex. Sensitivity Clutch → Mouse 6, creating a new mouse button that can be bound) I’ve looked pretty much everywhere on Synapse and I can’t find anything that would let me do that. Is there something that I’m missing or is this just not possible?

I’ve had this mouse for maybe 6 months. It worked flawlessly for those 6 months, but now, I cant use the 2.4 ghz mode on my mouse. The mouse will stay blue and then after a few seconds the blue light shuts off. The mouse still works wired and in blue tooth mode. The mouse isn’t recognized in synapse either unless wired or in blue tooth mode. I really enjoy using this mouse and would like to hear about some options I have.

In the bustling streets of Finland, amid the vibrant cityscape, I embarked on a quest to enhance my gaming experience. With enthusiasm, I invested in the Razer Basilisk V3 Pro, a pinnacle of precision and power in the gaming world. Two months ago, I eagerly acquired this marvel, investing 190 euros, eager to delve into immersive gaming adventures. However, fate took an unexpected turn upon my relocation to the captivating landscapes of Thailand. In the heart of my gaming haven, a tragic twist befell my Razer Basilisk V3 Pro – its essential lifeline, the mouse dongle, met an untimely demise. Rendered completely non-functional, it left my gaming arsenal incomplete, thwarting my quest for gaming glory. Despite bearing the shield of warranty, a bitter realization loomed over me. The vast distance from the Finnish retailer, where I procured this prized possession, now stood as an insurmountable obstacle. I found myself trapped in a quandary – the warranty, a beacon of hope, was beyond re

I have a Mamba Tournament Edition, but will be needing a new mouse for my Gaming PC.  Which mouse has the same feel?  Maybe a little larger but I enjoy the feeling in my hand when using.

Hi, RazerFirst, I want to apologize if my English is not that good. I'm using this platform to ask if u guys are selling mouse feet stock. I'm currently using the Razer Deathadder V3 Hyperspeed, and I'm really enjoying it, but for a long time, using stock feet, it's worn so badly. I tried many kinds of feet I can find on shopping online websites, but I feel uncomfortable using them. So, if there's any chance you guys are selling your feet stock?P/s: I’m living in Vietnam, and the most famous website for shopping online is Shopee. They have almost everything on it, but sadly, it doesn't have stock feet for DAv3 hyperspeed.

My Orochi V2 suddenly stopped working. At first, I thought it is the battery issue, but after replacing it, the mouse still shows no battery indicator LED when powered on. I also tried a firmware update, but when it reached the step of connecting the mouse to BT, the process failed because the pairing indicator on the mouse was not blinking. Is there anything else I can try to fix it, or is it completely dead? Thank you.

I have a Cobra from about 1.5 years ago, though it has a problem with the scrollwheel (it goes up and down randomly when trying to scroll). If I blow really hard it fixes the issue temporarily.I used to use from another brand that starts with L that had frequent issues with double clicking from main and side buttons, so I switched to Razer because of optical switches (I live in a humid place with a decent amount of dust, so I’m prone to getting this kind of issues a few months after I start using a mouse). But I got this problem with the scrollwheel.Does Razer have any Mice without the scrollwheel issue? Or am I destined to blow into the scrollwheel every now and then.

I have a Razer Naga Epic model number Rc30-005101 which sadly there is no firmware available on Razer website for mice older than 2018. My mouse has major drift and I would like to see if getting the latest firmware would make a difference. I recently upgraded to windows 11 so all my drivers are gone from my original machine. Thanks!

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

I want the RAZER NAGA HEX V2 back. The layout was perfect for me and it was build to last. I've had 3 Naga Trinity since, but the build quality isn't on par with the Hex v2. I now use the Naga pro v2 but i't's 6 number faceplate layout isn't what I want, so I slapped the trinity hex panel on the pro although it doesn't give me access to the “7” button.  The Naga Pro v2 built quality is on par with the Naga Hex V2, but the trinity isn't.PLEASE!! Either give us the Hex V2 back, or make a side panel for the Naga V2 PRO that resembles the one on the trinity. 

Good day. I have been using the Razer Basilisk V3 Pro 35K mouse for about 1 month, and during operation I noticed that the backlight corner, next to the button where the additional Hyperspeed button is located, sometimes strangely blinks a barely noticeable red color.Does anyone know what is going on? Is the problem hardware or software?I tried reinstalling Synapse 4 and Chroma, but the problem persists.The mouse itself works fine, so the problem is not critical, but I would still like to know what is going on. Sharp unexpected blinks, especially in the dark, are sometimes strange. A video with an example of blinking is attachedApproximately 20 to 23 seconds and 32 to 38.

The scroll wheel on this mouse is extremely loud and distracting. I know this isn’t normal because I own two of the same model, and the other has a relatively silent scroll wheel. I’ve already tried cleaning it with compressed air, but that didn’t help.Has anyone run into this before or have tips on how to fix it?

Hello, I´ve been looking around on the internet for an sollution but i can´t seem to find one. So the problem is. My button 4 and 5 on the side of the mouse aren´t working anymore. I never had this problem before but recently they quit working. The weird thing is. After i push in both the side buttons 4 and 5 and the 2 buttons on top. They both work for like 10 seconds again. I also just found out: if i hold one of the 2 side buttons for like 2 seconds they both start working again for like 30 seconds. I really have no idea what i can do to fix this. Is it some weird option/setting from the mouse that turns dissables the side buttons and when i hold them for a small amount of time it turns on both buttons. Thanks for reading and mayby offer an sollution.

Hey so im kinda in a bit of a pickle. i was working on the razer deathadder v4 and i might have ounctured the battery and i need a replacement. i contacted the support just today but are there any ways i can find a replacement battery. i was looking into other used mouses where i can snatch the battery from and was thinking about the razer viper ultimate but the just didnt match according to my research.

I have been having a problem where my mouse isn’t entering pairing mode even if I hold the side button and dpi-up to

So I have the Razer Gigantus V2 and I accidentally spilled a drink on it. How do I clean it?

I am using a Pro Click Mini for almost 2 years but recently, it was unable to connect to any Bluetooth Devices that have already been paired. I tried to remove the mouse from all my devices and re-pair all of them, however, none of my devices (3 Windows PC and an Android phone) were able to detect the mouse. Connection via the dongle is fine, but I can’t get the Bluetooth to work. Any help?

So, on the app it says that you can customize youre own thirdparty mouse pad but than there aint that option, does someone know why? or is it just a developer error?

Hey there, I have a Razer Viper Ultimate RC30-030501 that has served me well for the last couple of years. Yesterday night, out of absolutely nowhere, the USB Dongle started malfunctioning tremendously and constantly acting as though it was being plugged in and removed repeatedly. The same issue occurred on another port, after uninstalling and reinstalling the drivers, and now is happening on another device entirely. Is it possible to source a replacement USB Dongle? The mouse seems to be just fine as it still works adequately if it’s plugged in; having said that, this does defeat the point of having a wireless mouse. There was no trauma/damage to the Dongle, it was plugged in and working fine just prior and wasn’t subject to any stress or force whatsoever. Would love to hear if anyone has any solutions - thanks!