Mice and Surfaces

The mouse works perfectly, but the dongle does not. Sometime I walk away from pc for a few minutes (around 10 minutes), and then  when I come back, the dongle LEDs are turned off, I tried to move mouse to activate the dongle but it clearly doesn’t work, but somehow when I click the mouse buttons, the LED that indicates “connection quality” blinks, the other two LEDs still don’t work. So every time  this happens, I need to unplug and re-plug the dongle to make it work, which is annoy since this is a $160 mouse. Is this dongle defect?I tried some other methods in other threads, like connecting the dongle to motherboard directly, it doesn’t work.

I switched the mouse skates, modified the landing and lift-off distance and updated the software and firmware and nothing changed. Is there still any way I could make my mouse track on the glass mouse pad, because I have tried another mouse and it worked great on it… I’m really disappointed that this top of the line mouse can’t track on a surface specifically made for mice… So yeah, if anyone has any info on the subject PLEASE put it under. Thank you in advance everyone.

Hi,i’m needing help to restore my Razer Naga Left-Handed edition that i use in my daily work.After the auto-intallation of Synapse 4 and the profile import from the in-app tool, the mouse suddenly stopped working. Now, every time i connect it to a pc, it appears a window “CRP-DISABLED” with a firmware.bin file in it.I was fully satisfied with the mouse and how it works, til this happened. Since i think you’re a serious company that take cares of your customers, i hope in a soon reply.​@Razer.sushi.boi, sorry to tag you directly, but i read in some other post you are the one helping the most of us left-handed community.Thanks in advance for your support. Nicola

"I am writing this with a desperate heart to request the official release of this skin. I have spent countless hours searching for grip tapes with a similar aesthetic, but nothing compares. I truly hope the Razer team will consider bringing this design to life."

Hey Guys, first time here but I’m in need of a dongle replacement for my Razer Viper Ultimate, unfortunately I can’t find it and I love this mouse is pretty much brand new, but when I go online and I can’t find an original replacement for it, I would hate to have to get rid of it or use it with a cable, can anyone help? 

With no way to contact support , I’m just wondering if the lefty Naga will come back or should I buy from a 3rd party? I seen it in December for preorder now its out of stock with a notify me button.

I recently lost a usb and bought a replacement for my viper v3 hyperspeed, and there doesn’t seem to be any working software(the hyperspeed one wouldnt detect my mouse https://mysupport.razer.com/app/answers/detail/a_id/4048) to connect the new usb to the old mouse, is it possible to reconnect?

 The mouse was working perfectly on the 2.4GHz dongle, but then it started dropping connection intermittently. Now it has stopped working on 2.4GHz altogether. Note the mouse is 6 months old.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, but the pairing utility does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another PC, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.   

 Hi guys if anyone could help me it would be appreciated! Just got my v3 pro SE yesterday and everything was fine until suddnely the left click stopped working completely and it also wont register in synapse anymore. I have tried reinstalling synapse, modifying it, and reinstalling the drivers with no luck. Other mice work normally!  Id appreciate any help

Hi all. I was going to send a communication directly to Razer tech support, but it turns out I can’t; after entering my mouse’s Serial Number, it shows that it’s out of warranty…..but I already knew that and I had a question anyway and it had nothing to do with a warranty…….but nope, no questions allowed if your item is out of warranty. So I thought I’d come here. I have the Razer Mamba Elite; it’s quite old at this point but it’s still hanging on.  I’m using the Razer Synapse 3 software program, File Version 3.1.627.5 On my Windows 11 Pro system (Version 25H2), I happened to have the Task Manager launched, and as far as the entries for Razer goes, take a look at this pic: https://imgur.com/a/RFUB4JD That’s 17 entries total for Razer. And, what’s with the 12 specific entries for Razer Chroma

yaklaşık 2 yıl önce aldım haziran 2024te. razer deathadder v3 mouseum pcye ilk açtığımda bağlanmıyor. kabloyu usb portuna takıyorum 30 dakika falan sonra bağlanıyr ve bu çok can sıkıcı. nasıl çözebilirim bilmiyorum ama (mouse güncelledim pc güncelledim usb portuna direkt takıyorum) bunlar önerilen çözümler. hiçbiri bir işe yaramıyor.

When will this dongle come back into stock? Is there a way to stay up to date when its back in? I’ve recently lost mine to my Razer Viper V3 wireless mouse (model number RZ01-0491).

I’ve had the razer mouse for 1 year-ish, I started off using it with my steelseries QCK heavy XL, no problems at all. A few months after getting the mouse I won a raffle for a new mousepad, a steelseries QCK performance speed XL. After using it for a bit I noticed my mouse having zones where it would skip/lag and not track properly. These zones grew bigger and the mat was unusable. I switched back to my old pad, no issues. I tried a different mouse on the new one and no issues. I figured I needed to wash the new pad, so after putting that off for a while I recently got that done. The issues persisted. I went in to the store where I bought the mouse, they tested it with other mouse pads and there seems to be no fault with the mouse, except for when using it on my pad, and similar ones from the store. My question is, is this a known thing? Because I googled before choosing this pad from the giveaway and no results came up, and even googling it now, it doesn’t seem to be

Any plans to release a standard editionof the Viper v4 Pro with the small 2.4hz adapter? Or even the normal pro version but with both the 8k dongle and the 2.4 small adapter?I hate having to connect the dongle with the included cable when I’m going to use 1000hz polling rate only. I’d rather have a clean desktop with the small adapter instead.

Hi Support! Recently bought a Pro Click v2 Vertical Edition as a gift, and the device seems to be bricked. Plugged it in, it updated/installed in Synapse, then after a restart, never turned on again in wired OR wireless mode. Important notes:The power indicators on top and bottom both do not work. Have tried it on another computer, same issue. Have tried holding every individual button for a long time, no reset. Plugging in with different cables that are verified to be working all result in the same dead result. Left it plugged in for 4 hours to see if it needed to charge, no luck.Would love to know how to remedy this, or if the device simply needs to be replaced. Also, if this were to happen again on a replacement, would we be able to fix it outside of warranty? Is this as simple as there being no power button for OFF, so there’s no way to reset it unless we were to open it up and disconnect the internal bat

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issu

Hello. This is a topic that’s been touched on earlier  as well, but with the Razer synapse for mac out, I’ve been trying to connect my basilisk v3 mouse, but the software seems to not recognize it at all. Have tried the typical debugging, restarting the PC/software, reinstalling the software, reconnecting the mouse I need to be able to remap my mouse buttons to use this mouse for my work, which is only avaiable via synapse. Anyone have any suggestions? Or should I consider returning this mouse since it seems like I’m not the target audience for this :/

My mouse recently stopped working all together. For a couple months it would only woked wireless not wired so i couldnt use it if it was charging which i found strange but I ignored it because i only use it wireless anyways. It randomly stopped working all together now, dongle doesnt work, cable doesnt work, usb pairing doesnt work. I got a message from windows saying that usb wasnt recognized at first but now that doesnt even show up. its as if i am trying to plug a rock into my computer my mouse isnt recognized in any way. I uninstalled and reinstalled synaspe, tried downloading firmware and pairing utility but in both cases my mouse doesnt show up. I should mention that i have a razer keyboard and a viper mini that i am using in the meantime that both work perfectly fine. I know the mouse is fully charged because i initially thought that it just died when it disconneted and when i reconnected it, it was fully charged and worked briefly up until i restarted my pc and now it doesnt