Mice and Surfaces

My dongle is faulty for my Razer Vyper Ultimate and I can't find a decent replacement and the one that might work on the Razer store is sold out. Is there a way to get another one?

I create a macro and start it (assigned to a mouse key) but my mouse is going to sleep after 5 minutes and the macro stops. I can change the time to 15 minutes max but I want to disable the sleep mode. I need this macro to work 1 hour. How can I prevent the mouse from sleep?

writing again since one of razer supports just ignoring me i cant configure my razer hyperpolling wireless dongle for my razer hyperspeed v3 when i enter synapse to configure i only see 1 second of settings and then straight grey screen i already updated dongle and mouse and updated synapse ane reinstalled it and used diffrent usb cabels and plugged in pc. Since of my country i didnt bought dongle on official site and on cardbox i only have pm thing no sn

Bought this mouse 6 days ago. Used it pretty light these 6 days and when I was trying to charge the mouse by connection the mouse with the cable to the pc, the mouse is no longer recognizable to the computer. Tried connecting with my mac, other pc and even my friend’s computer and it all didn’t work.Dongle does show connections and the cable does connect the dongle to the computer, but just the mouse itself is no longer recognizable. I updated my windows to the latest and I waited an hour before plugging the mouse back to the computer. Don’t know if this is a known issue but I can find similar forums with similar topics but non has a solution to the problem.Someone Please help.

My Razer mouse seems to have an issue. Its polling rate doesn’t appear to reach the specified frequency. Why am I only getting about 350 Hz on Scroll Test? Is something wrong? Can anyone explain what might be causing this?

If you brought back the Left Nagas in 2026, you would make bank.  You would not even have to create a new mouse evither, just re-release the existing model.  Maybe, tweak it to modern firmware/software standards, but just create a new batch.  Hell, I’d buy at least 2 of them.  I own both versions you’ve came out with and was one of many who signed the petition for the 2020 release.  Being only able to use my left hand for my passionate gaming, it made things 100x easierhave programmable side buttons. With Left Handed Gaming Mice niche being as barren as it is today, you would be the only source of the old school product.  The community of left handed gamers would flock to Razer. 

The wheel of my mouse “Razer Naga X” fails to work properly.whenever I scroll down, the page jumps UP .. frustrating as hell. I’ve tried to clean/blow out the wheel a couple of times but it comes back very fast.Any way to fix this or should replace? My purchase was ‘only’ made in may 2024.  Thanks!Best regardsBrian

 Gigantus V2 vs Gigantus V2 Pro: does the original Gigantus V2 also have a low X–Y variance of up to 5%? and which of the new Gigantus V2 Pro variants feels closest to the original Gigantus V2 in terms of speed and firmness?

I’ve had this mouse for maybe 6 months. It worked flawlessly for those 6 months, but now, I cant use the 2.4 ghz mode on my mouse. The mouse will stay blue and then after a few seconds the blue light shuts off. The mouse still works wired and in blue tooth mode. The mouse isn’t recognized in synapse either unless wired or in blue tooth mode. I really enjoy using this mouse and would like to hear about some options I have.

I have a Razer Naga Trinity and I've been using it for a long time now. I've been thinking of upgrading but the side panel that I like which is the 7 buttons in a circle isn't in the V2 pro. they side panels look the same shape and size so I was wondering if it was possible to use the side panels from the trinity on the V2 pro

Hi everyone,I want to share my experience with Razer’s RMA process in India (handled by ACRO RMA), as it has been very disappointing.I submitted my Razer DeathAdder V3 Pro (8K Hz capable esports mouse) under warranty.Here’s what happened:• Offered downgraded mice (1K Hz) instead of equivalent replacement• Asked me to pay ₹10K–₹12K extra for similar high-end models• Initially said 2–3 months wait, later revised to around 1 month wait (still without proper confirmation or guarantee)• Offered only invoice value refund (~₹3K) while current market value is ₹4.5K+This puts me in a situation where I must either:Accept a downgrade Pay extra Wait for a long and uncertain period Or take a financial lossAs per consumer rights, replacement should be equivalent or bet

Hello,I am using a DeathAdder Essential mouse. I am trying to create a macro for myself for CS2, but the macro does not work properly when the game is launched (alt+tab). While on the desktop, my macro key works perfectly fine, but when I return to the game, it doesn't trigger the response I set.  I started getting this error after the Synapse 4 update; there wasn't any such problem in Synapse 3.

i was playing games and my mouse was connected to the dongle, it kept freezing and turning off. i gave up and connected it to usb and for awhile that worked, but then windows gave me a message that read “usb device not recognized” does anyone have a fix? now its not working at all and i dont know how to fix it

Are the Pro Click and Pro Click Mini the ONLY two that have the functionality to pair with and switch between multiple devices?Sorry for the typo in the subject :)

I’m reposting this question because the person who was helping me and closed my thread seems to have stopped responding :(  My 2 year old toddler removed the side hypershift button and it is now lost. Is there some way I can get a replacement for this?

Hi thereI have searched alot but i cannot seem to find firmware for my left handed naga, not even a firmware updater.I have an issue where my mose stops moving for just under a second at random times, and its annoying in games. its POSSIBLE that this is only the case while having synapse open so that might be the issue. but in any case can you please provide me with new firmware as I bought the mouse a few years ago and never done a firmware update.Thank you kindly

I have a Razer Basilisk V3 and whenever I plug in the mouse and the synapse detects it, the mouse freezes and everything stops working, the buttons, sensor and even the lighting freezes.Help me I am not even able to reset the mouse and have even tried using the mouse in other devices and the same happens whenever the mouse is detectedThe mouse works perfectly until it's not detected or the synapse is not running but without the synapse I can not change anything on the mouse

I did a scroll wheel encoder upgrade yesterday and got a TTC gold encoder and soldered that in to my deathadder. The scroll wheel works fine and is very tactile and chunky. I like that.But I've got a new issue now. It doesn't work wireless anymore. When I plug in the usb cable it pulses red and the moment I unplug the USB cable, it dies. So I opened it back up and unplugged and replugged the battery wire and the led wire and that seemed to fix it. I was able to play games wireless for a few hours last night and even today for at least an hour. But then suddenly it just stopped working wireless again. And it's back to pulsing red. I tried the unplugging and replugging the battery wire and led ribbon cable again and it made no difference.What should I do now?