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Hi so I updated my pc to Windows 11 and for some reason my headphones don't work anymore. They aren't Bluetooth, I'm pretty sure they're the Razer BlackShark V2, they plug in and I've checked the area where you change the output and it's just my monitors speakers! Please help

I’m currently using an Orochi v2 and someone is offering to give me their Viper V3 Pro. I can tell through the compare tool that the Viper V3 Pro has a higher DPI. Does anyone have any experience with switching to the Viper mice and is it much better than mid-priced Razer mice or is it about the same?

hi im looking to know where i can buy the left and right analog sticks for my controller and also the thumb caps if anyone could plz get back to me id really appreciate it .. thanks

I feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?

my headset will not update the latest firmware i tried it on two different PCs

I bought a Razer Huntsman V3 pro TKL about last year and the keyboard is not working anymore. The keyboard does not show in Synapse (shows as disconnected) and I have tried the following:- Using a different USB port Using a different USB cable Tried hard resetting it (Esc + Caps lock + spacebar)If there is anything I am missing on how to troubleshoot the keyboard, kindly let me know.

Hi there to anyone able to help, I recently purchased a Razer Barracuda X wireless headset from Amazon on October 10th, 2023. Since then I have experienced many infuriating issues with the headset regarding its sound quality, mic quality and most importantly the headset turning off randomly. Regarding the sound quality, when connected to my PC, I’ll be playing music or gaming and the audio will cut out for a second and make a “bzzt” sound which is so annoying, whether I’m listening for footsteps or just in the zone listening to music. Next for the mic quality, this is the first mic I’ve ever had for my PC, and while some of my friends told me I should have a separate unit I just preferred having the plug and play ability. In game my friends noticed the mic has a problem peaking as well. Finally, for the most infuriating issue: the headset randomly powers off when connected to my iPhone 12, in the middle of a set when I’m at the gym, when my phone is 2ft from the damn headset, in the mi

i bough a kiara X headphone and i have registered it on razer id. but i received an email about product registration but no email about activation code for 7.1 sorround sound 

Hi guys, i’ve received a kraken v3 as a gift, but i don’t have the proof of purchase to activate the surround sound option. I have the box and everything, just obviously not the receipt. is there a possibility to do this w/o it?

Hi I dont remember how long ago I bought the headset it was from Amazon and it didnt come with the code for the audio software and I need the code.

i meant razer seiren v2 x in the title not pro. But ive gone through all the sound settings and all of my preferred devices are set to what i want to be the output and input, nothing is playing through my headset unless my mic is unplugged, when it is plugged in it HARD LOCKS it as the output and cant hear anything at all even though me default devices are set properly. i dont know how to get back to where my arctis nova pro wireless is my output device and my razer seiren v2 x is my input. and i can see on the synapse  i will accept any and all help, ive tried everything from meticulously going through all my sound settings to doing 3 full clean installs of all razer software and programs. no guide ive seen has fixed it for me. im prayin one of yall has a solution for me that works things went 2 years without a hitch and now it seems hopelessly unfixable or the solution is way out of knowledge depth

Has anyone recently been banned from CoD Warzone?  I recently reinstalled my Synapse application because the software wasn't working.  Almost immediately after reinstalling the software, I was banned from CoD Warzone.  When reaching out to Activision, they stated software that changed the game was detected on my computer.  There are absolutely no cheats or exploits on my PC and I find it odd that I recently reinstalled the Synapse suite for my keyboard, mouse, and mic.

This is the order number(Removed order number)

I was hoping to get 2 orders added to my profile so I could track them as I did not realize I was checking out as a guest. Is there a way to do this?

The Razer Deathadder V3 Pro (Smooth Touch) does not appear to work wirelessly with the Razer Atlas glass mousepad. The Razer Deathadder V3 Pro comes with a “Hyperpolling Wireless Dongle” (which is apparently different from the “Hyperspeed Dongle” used with other mice, at least according to this page https://mysupport.razer.com/app/answers/detail/a_id/20273/~/razer-deathadder-v3-pro-(smooth-touch)-%7C-rz01-046303-support-&-faqs). When using this mouse while plugged in directly to the PC, wired, it can track just fine on the Razer Atlas surface, so my mouse sensor does not appear to be having any issues. However, when I try to use the wireless dongle, it stops recognizing the mousepad and cannot seem to adjust to the Razer Atlas. I do not have this issue when using the mouse wirelessly with the Razer Goliathus or Gigantus or Strider, all of which are cloth mousepads. Thus, the issue appears to be with the dongle. Also, I have run the pairing utility successfully. I do not know of any

I’ve been using Deathadders for a long time, I can’t really see myself switching to another mouse. I love the shape and the Razer software is nice. Sadly though, the v3 has dropped the 2 extra buttons near the mouse wheel, and I’m not sure why. I’ve come to love having these buttons, i remap them to something for every game i play and I don’t think I could go without them now. With the V3 dropping these buttons, it removes it from my possible choices for mice, and on top of that the V2 isn’t sold by Razer any more. Are there any plans to restock v2? or will v4 re-add those buttons? I really don’t know what I’m going to do now, I’m debating just stocking up on a bunch of V2’s from other vendors to hopefully last me until a future version of the deathadder that adds the buttons back.

Hello, I have recently run into an issue with my Razer Deathadder V2 Pro. There are a couple of problems with the device:The device is not recognized under device manager while using a wired connection with the original cable. The device is not recognized under razer synapse 3 or razer synapse 4 while using a wired connection with the original cable. The device does not function with the 2.4 dongle.Originally, the 2.4 dongle for my device did work. Once I updated the firmware for the dongle, the device stopped working as well. Here is a list of what does work:The device lights up with a wired connection with the original cable to multiple usb ports The device lights up with the 2.4 dongle option on (with or without the dongle plugged in) The device works properly and connects with bluetoothI have taken many steps to test the device as outlined in the support articles which I will link here: https://mysupport.razer.com/app/answers/detail/a_id/4135/https://mysupport.razer.com/app/answers

Hello,I have issues with my Razer Nari Ultimate bought on 06. Juny 2021. recently it stopped working (I guess it’s not pairing with the dongle anymore). I can still power on my Razer Nari Ultimate and it also gives out the powering up sound and it starts lighting up, but i can’t find it in my audio devices anymore. I researched a lot lately and found the “Dongle Recovery Tool v1.02.00 and the Razer Nari Pairing Utility v1.01.00. I tried both of them but none are working.Here in the picture is the Recovery Tool saying “Reovery is needed” i clicked on the “Recover” button and now it looks like this and no “loading bar” is shown as in all the screenshots i have found on the support side and on the internet in general. I even tried it on a completely other PC and it is still the same issue.I hope I could explain the problem good enough (I’m from germany) and someone or even the Support can help me fix the connection problem, because I love that Headset and want to use it again.Thanks in ad

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

I’ve had this mouse for maybe 6 months. It worked flawlessly for those 6 months, but now, I cant use the 2.4 ghz mode on my mouse. The mouse will stay blue and then after a few seconds the blue light shuts off. The mouse still works wired and in blue tooth mode. The mouse isn’t recognized in synapse either unless wired or in blue tooth mode. I really enjoy using this mouse and would like to hear about some options I have.

Hello everyone, Recently, the mouse has developed a defect with the scroll wheel. Specifically: There is a noticeable mechanical, metallic noise when scrolling slowly downwards.The noise is not present when scrolling quickly or when scrolling upwards (neither slowly nor quickly).The problem is not on the entire wheel, but let's say on 3/4 of it.  Has anyone else had the same problem? How did you solve it? I contacted the seller and they told me that this sound is normal. It seems absurd to me that a mouse that cost €160 in March 2025 has this defect.I am very disappointed. I don't think I will ever buy Razer products again if the quality is this poor.While I wait to decide on a new mouse, is there anything I can try to reduce this annoying sound? Thanks you. Best regards.

I’m trying to find some advice / log a support issue with my Woverine V3 Pro boothtooth adapter. It’s less than a year old, but the serial number has worn away as it’s on the sticke behind the pad. This means I cannot find anyway to log a support query.The problem is with the Bluetooth adapter not connecting. I unplugged from my xbox and plugged into my PC to update the controller, this keeps giving malfunction errors. tried multiple USB ports. Since doing that it no longer works in my xbox.Stuff for ideas now.

Hello everyone,I bought a Razer Kiyo (Model RZ19-0232) 15 months ago and have been using it daily for work meetings. The camera is typically on for about 15-30 minutes per meeting, and rarely exceeds an hour.Today, during a call, I decided to turn on the ring light as usual. It turned on normally, but after a few minutes, it started flickering. When I tried to turn off the light, it wouldn't turn off, and the camera went off as well.I disconnected and reconnected the USB cable, and the camera was recognized by Zoom. However, when I tried to select it and turn it on, it started flickering again and showed no video image.Now, my computer doesn't recognize the camera at all. I've tried different USB ports and left it disconnected for a while before reconnecting. I am using a Mac with an Intel chip, connected through an Apple Multiport adapter.It seems the camera has become completely unusable after just 15 months of use. Any ideas on what's happening?

Just wanted to shout out for Razer.ScarletRouge and their awesome support with.my issue.  Offered advice and raised a support request with the relevant team for me!