Unanswered questions

so when i first open my pc my mouse works fine for 5 minutes then when i try to click on a different tab or anything like a browser I cant, this has happened with two of my razer viper v3 pros (I am using a razer viper v3 pro) However whenever I disconnect my mouse and re connect i can use it find for 20 ish seconds please help 

The Wolverine v3’s battery status does not work on Xbox. I assume Razer is aware of this issue. What is the plan to fix that? I did not expect to have this issue with a $200 controller. Relying on the app is a ridiculous work around. I would also like a comment as to why Razer does not make a charging station that is compatible with this controller. If there is no intention to make one I would have just preferred using batteries that I can easily swap out. Having to plug it in defeats the purpose and a charging station is available on all your competitor controllers.

If you brought back the Left Nagas in 2026, you would make bank.  You would not even have to create a new mouse evither, just re-release the existing model.  Maybe, tweak it to modern firmware/software standards, but just create a new batch.  Hell, I’d buy at least 2 of them.  I own both versions you’ve came out with and was one of many who signed the petition for the 2020 release.  Being only able to use my left hand for my passionate gaming, it made things 100x easierhave programmable side buttons. With Left Handed Gaming Mice niche being as barren as it is today, you would be the only source of the old school product.  The community of left handed gamers would flock to Razer. 

Razer Huntsman V3 Pro 8KHz - When switching profiles on this keyboard, the profiles can sometimes get copied into each other.The issue occurs in both the Retail and Beta versions of Synapse.Example:I have a profile called “Default”, which I use in Windows. Actuation is set to 2 mm for all keys in this profile. I have a second profile called “FPS”, which I use for games (for example, Overwatch). Profile switching is handled automatically by Synapse, and the profile is linked to the game. Different Actuation values are configured for different keys in this profile, and Rapid Trigger is also enabled for some keys. When I have a game running and, during that time, I ALT+TAB to Windows and then return to the game, it sometimes happens that the settings of one profile are copied into the other profile. The copying can happen in both directions: Default → FPS or FPS → Default.What I have observed:In Synapse, it takes a little while for the profile to switch on this keyboard. This is clearly v

I have an old razer phone that should have some precious photos on it but unfortunately I cannot sign back in. I cannot remember my password and emails that I've used on the phone before don't seem to be working to log back in. What can I possibly do now to regain access to my old phone?

I am not sure why.  When I program M-buttons (M1-M6) in the Razer app, they do not work in BO7 at all.   I have uninstalled and reinstalled the app.  I have removed and added the button mapping selections multiple times.The standard button mapping works fine for the game but not the others. When I press the buttons, my character seems to move slower, and moves normally when the buttons are released.Any help is appreciated. 

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 pro.  I am trying to remap my hotkeys—for example, changing key "20" to the number "6".However, whenever I try to assign it key 20 now types “z6” the original bind + my new one. Right now, I am completely unable to map any of the buttons to the custom hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Добрый день , подключаю зарядное устройство к наушникам заряжаю их полностью , после отключения зарядного устройства в приложении synapse 4 в приложении показывает исходные данные 43% или меньше , какой-то глюк наушники новые Blackshark v3 pro CS. Что это может быть, приложения и прошивку все обновил мышь работает стабильно в Synapse 4.Good afternoon, I connect the charger to the headphones and fully charge them, but after disconnecting the charger, the Synapse 4 app shows the initial data as 43% or less — there’s some kind of glitch. The headphones are new, Blackshark v3 pro CS. What could be the issue? I’ve updated all the apps and firmware; the mouse works stably in Synapse 4.

I have been having a LOT of annoying issues with this headset, Microphone sometimes goes down in quality to where it is incomprehensible and is only fixed with messing with the settings from synapse or the hub being disconnected and then reconnected or headset turned off and back on, no idea what actually fixes that. As well as synapse Refusing to believe the headset is on or exists, and right now that’s saving the usability of the headset, as currently if synapse recognizes the device, it plays the boot animation, then crashes, making this awful noise and holding the last played audio, until synapse unpairs and the headset operates with out it, I just reinstalled Synapse and the issue is still happening and this is extremely sad to see from such an expensive headset, I used other razor headsets and they were okay but this is just a disapointment

Olá, comprei um cartão grif de vocês no mercado livre no valor de 500,00 e preciso urgentemente devolver.Eu comprei o gifcard após acessar um site e o único meio de comprar o curso seria com código da sua plataforma.Assim eu comprei no mercado livre.Contei com vendedor que eu tinha comprado e tal mostrei o caminho do banco e pedi ele para me enviar uma prévia do curso.Pois assim que ele me enviasse eu enviaria o código pra ele.Assim ele não me invejou e começou a me ameaçar até de morte.Assim eu não enviei.E infelizmente o mercado livre pediu para entrar em contato com vocês pois a plataforma pelas políticas internas não aceita devolução.Entrem em contato comigo por favor.Eu envio o código e vocês podem verificar e ver que ele nunca foi usado.Você pode desativar esse cartão GIF.Eu só queria o dinheiro de volta.Pois e sofrido ganhar e ainda tentar comprar um curso para melhorar de vida e ainda ficar sem o dinheiro que tem e pior ainda 

我購買了一款 Razer Huntsman V3 HE 磁吸式 8KHz 無數字鍵盤，並已完成設定。雖然鍵盤是透過 USB 有線連接，但使用過程中偶爾會出現無響應的情況。這個問題是在我更新鍵盤韌體後出現的。出現這種情況時，RGB 燈光仍然亮著，但所有按鍵都無法運作。如果我拔下 USB 線再重新連接，鍵盤就能恢復正常運作。然而，同樣的問題會反覆出現。請問您能否幫我找出問題的原因，並提供一些可能的解決方案或故障排除步驟？另外，請問這是否與最近的韌體更新、硬體缺陷或軟體問題有關？

My Enki Chair leg broke and I need to get a replacement star base or whatever it’s called. 

The keyboard stops working every 1 to 3 hours.

Hi there, I have already a bunch of Razer products, but I usually don't go doing macros and stuff.. And an idea came to me, what if I could switch audio peripherals from a single key of my keyboard ?So, I'd like to know, is it possible ? If so, how can I do that, or where can I find how to do it ?I've read a Reddit post about using Sound Switch but I wanna know if there's any way to achieve my goal without another software.Thanks ! 

I would like to request help in raising a ticket in order to request the Razer Hanbo AW5 mounting kit from Razer Support so that i can be able to use it on my computer. Thank you

Hi everyone,I'm looking to get a Razer Orochi V2 with the My Melody design. I noticed that I can either buy the official themed mouse directly for around NT$3,090, OR I can buy a standard version of the Orochi V2 plus a separate custom My Melody top shell for about NT$680, and then swap the shell myself.Since the Orochi V2 is designed with a removable magnetic top cover anyway, are there any differences between these two approaches besides the packaging and price? Does buying a separate custom shell affect the official warranty in any way?Thanks in advance for any advice!    

Same issue as reported by others with this keyboard. It goes unresponsive while the RGB lighting continues to run. The only fix is to unplug it and plug back in. Running firmware 1.2

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use.This issue started occurring after I updated the keyboard firmware.When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly.Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

I have been experiencing this issue with my Razer Huntsman HE keyboard for several days now, and it is still happening repeatedly during gaming.The keyboard may suddenly become unresponsive or have keys stuck during gameplay, and I have to unplug and reconnect the keyboard to get it working properly again.This is extremely frustrating, especially for a gaming keyboard where reliability is critical. I have already been dealing with this problem for days, but there still does not appear to be a proper fix.When will Razer release an update to address this issue?Please take the reports from HE keyboard users seriously and prioritize investigating and fixing this problem. We need a stable solution as soon as possible.

I've tried everything I can do, but it's still the same. Give me a solution

Hello Razer Community and Developers,We are currently developing a custom Razer Stream Controller key plugin and Chroma RGB alert system for UK-based automotive streamers and SIM racing enthusiasts.When a streamer presses a designated action key on the Razer Stream Controller, a background script triggers an outbound HTTP GET call to an external UK vehicle verification service (regchecker.co.uk)  to fetch vehicle specs, MOT status, and engine details, displaying them as a dynamic HUD overlay on screen while triggering Chroma RGB LED status indicators.System Architecture and Workflow Setup: Data Endpoint: (regchecker.co.uk) Mechanism: Stream Controller Key Press -> Python Webhook Plugin -> HTTP GET (?vrn=...) -> Parse JSON payload -> Update HUD Overlay & Trigger Razer Chroma SDK lighting profile. Software Version: Razer Synapse 3 / Razer Stream Controller Software. Technical Issue and Query: Stream Controller Execution Lag: Intermittently, when firing outgoing HTTP r

okay, so I’ve had this viper v3 hyperspeed for about 7 months now, and while I was playing Roblox, out of nowhere, the scroll wheel stopped working. I didn’t think much of it, so I used some compressed air, and it worked fine for 1 day. but the next day it stopped working again, and nothing would fix it, not even compressed air.I used my phone’s flashlight to look inside the scroll wheel, and I can see a lot of dog hair inside. I tried to get it out, but nothing seems to work. I’m pretty sure the only way to get the hair out is to open the mouse because the hair is stuck, but I’ve never repaired any type of tech before so I’m pretty scared of messing something up.can anyone help me figure out what I should do?I know its hard to see with these photos but my camera isn’t that good  

I have a 2020 Razer Blade 15 model: RZ09-0328. I keep getting invalid secure boot. I’ve tried resetting in bios, I’ve tried the command prompt stuff. I’ve tried the usb things. NOTHING is working. 

I tried reinstalling drivers, unplugging and replugging, restarting my pc, looking for malware, reinstalling synapse, trying an older driver, and some other things I don't remember but it still won't play audio or show up in synapse 

I have a problem trying to update the firmware on my Razer Huntsman V3 Pro Tenkeyless 8KHz; it always gives me an update failure error when it reaches 15% progress. The keyboard lights turn on, but it doesn't let me use any keys. The only keys that work are the volume up ones. Is there any way to update the firmware manually? Because i try with the updater and is not working.