Audio

I recently purchased a Razer BlackShark V2 X headset, and when I tried to activate the 7.1 surround sound technology, I tried to register the product to my account, but I got a message stating that the product had already been activated, even though I was the first to use it. I would like to make sure how to resolve this issue, as I purchased the headset new and was unable to benefit from the feature as expected. I appreciate your support and hope you can help me find a solution, either by canceling the previous activation or providing me with a new code

Hi, (playing on pc)on 13th of December i have ordered Razer BlackShark V2 X on amazon, they came and today im able to play with them and experience them. All my friends are telling me that my mic is very quiet and low quality and that they cant hear me even tho i am yelling. I have seen reviews on youtube on these headphones and i have seen the microphone test’s and they all sounded good, but when i tried to check mine it was very low quality and very quiet barely picking up my voice. I have tried looking everywhere but i just cant find the fix.If you had the same problem as me and fixed it, i would appreciate it if you could explain to me how to fix it. Thank you in advance

Hi,  I have an echo with my headset on my ps5 ,  I tried to turn down the mic sensibility and the sound but i have always an echo , even if i’m not in vocal chat.  Can you help me ?  Thanks,  

Hello, I’ve been having a problem on my Razer headset : the USB sound card randomly stopped working.It gets detected by Windows and Synapse, but when I play something like a YT video, no sound comes out. Spotify and VLC outright won’t read audio. When I plug in the headset itself without the sound card, the sound comes out fine, but I can’t use the mic.I’ve tried everything mentionned on the internet : remove audio enhancements, reinstall drivers and synapse, reinstall windows, nothing has worked. Is there a solution to this problem ? Thanks

HiI bought it yesterday.However hard I try I cannot send “System Information” to Home Screen Display.A warning appears : “ HOME SCREEN DISPLAY You selected Home Screen display was not applied successfully to the device. You can revert to the previous image or retry your last selection” I have no idea what I should do.Razer Synapse 4 (last update Feb 13,2025) and the last firmware installed.I’d appreciaty for any piece of advice, pls. I have to say that I would be more satisfied if there was an  option to set the screensaver as time /date instead of 3 snakes. 

Hey guys! Just upgraded from a razer nari essential to the blackshark v2pro 2023 edition. I immediately noticed, that even with the knob turned to 100, and all my volume settings on low it still has quiet audio. I mean with the nari i never turned it all the way, i did not need it. The nari’s volume adjustment did not interfere with the pc’s own one. The blackshark’s volume control directly adjusts the pc setting, that seems wrong to me. However with the blackshark’s full volume im not pleased at all. Low for gaming, low for music. Disappointing Is there a fix for this?

I have Razer kraken gaming headset and i have recently reinstalled my THX Spatial Audio application because i had some issues with it, and now it wants activation code again, is there a way to use my account so i can use the application again ? Or can i get new activation code somwhow?

Hello, I decided to buy Razer Kraken V3 Hypersense. But two days in a row I am trying to make EQ for Siege, because steps sound is not so clear. Is anyone using the same (or near the same) headset, and what settings you have in Razer Synapse for better soung quality in Siege? Thank you in advance!

I have a question is it possible the use the bluetooth of the Razer Kraken V4 on the Phone and if yes is it with out an adapter. And is there an app to change the colour of the Headset on the Phone.

I've bought a Razer Kraken X Lite headset. I've enabled 7.1 and everything, but thing is in my device manager under the tab of Sound, video and game controllers, one of my 7.1 surround sound is giving error code 10. and my 7.1 doesn't work in headset mode. There’s only a small sound and then everything stops, even in the test.  

I went out with my barracuda x headset and the product number label managed to get wet or something and rip off is there any way to get it from the box

Recently razer synapse update by itself and right after that headphones stopped working. I can see them in device manager, razer synapse recongize them also I can hear beep of turn on/off button yet whenever I try to play something on yt or spotify there is no sound. 

HiCan I use the Nari dongle as a substitute for Nari Ultimate ? I’d appreciate for reply

Hey all, I have recently got myself the razor kraken v4 headset and the surround sound is not working, I’ve tried activating the 7.1 surround sound by paying for it and even still everything is mono audio, all left and right channel is combined, so if I have someone in game shooting on my left I can hear it on my right too, so it makes it impossible to know direction of noises, anyone know if there is a solution? thanks in advance 

After windows 11 24h2 update, BlackShark v2 Pro (2020) cannot play sound normally with choosing the “razer thx” sound enhancement in windows setting. After closing it, soundplay was fixed. But closing the sound enhance causes all setting in synapse cannot be adjusted, like eq and something else. Hope it can be fixed soon. 

If you are having problems with no audio,not paring even when using a wired connection,random disconnection,etc it’s because of the poor build quality.Exterior of the headset looks great but wait until you break it open and look inside.I found out that they skimped out on soldering wires and instead just hot glued them to the boards.It was only a matter of time before it went to garbage.

So, 2 days ago I bought Razer Kraken X Lite, came home and today I wanted to try surround sound, 1st I was having problems with Surround Sound App and I was reinstalling it 5 times, after that I finally installed it, when I wanted to log in it said “No authentication found”, I was searching the fix on Razer Insider but couldn’t find anything, I only found 1 mod that said “Uninstall the app, restart the PC and install it again”, I did that 3 times nothing happened. Please someone help.

about a year ago, I found that Razer’s THX Spatial Audio (as awesome as the virtual surround sound Razer offers) it still had a problem, which was i had a memory leak on system startup and I know for a fact it was being caused by Razer’s THX software because when I remove the program, the issue is solved. I found a reddit post on this same issue from 3-4 years ago so if you guys STILL haven’t fixed it, that’d be quite sad. That’s why I uninstalled the program then. I wonder if others here can confirm they are having the same issue.But I really hope you guys fix this issue because I miss the THX spatial audio, it is the best virtual surround sound offered today. I’ve tried others like Dolby atmos and DTS. they were not bad, but Razer THX is the best one imo.Anyway, i have 32 GB of ram on my laptop and on system startup i would see my ram usage going up from 8 GB all the way up to 32 GB while my computer is sitting idle. so yea that’s a memory leak.

The subwoofer of my Razer Nommo v2 pro stopped working. It doesn't blink any lights. Speakers are blinking red. It is 2 months old. What do I do?

Hello, shortly after purchasing this headset it will randomly start making a really loud static noise. I have the unplug the USB and plug it back in to stop the noise. Very annoying to say the least… It will happen to me probably every 5-10 minutes. 

When i tried to call on discord and play a game of valorant, i couldnt hear the in-game sounds but i could only hear my friend talking. What do i do? 

These are  wired 2 piece speakers with 3.5mm jack connected to audio output of my Windows 11 desktop computer. The speakers do not show up in Sound Settings,  and when  I click on ADD DEVICE Windows is unable to find the speakers.  Some things I’ve tried with no success include:Windows audio trouble shooting; Updated Drivers; Restarted computer; plugged speakers into another power outlet. Can somebody please help?  

I bought my Razer Kraken back in 2019 and it’s finally starting to bite the dust my problem is i have my headset plugged into the Razer Seiren X where all it has is the 3.5mm jack and all the headsets use USB-C is there an adapter i can get to convert usb-c to 3.5mm jack so i don’t have to replace my working microphone as well

 I’m looking to purchase a headset with a high quality microphone for voice control and dictation. The sound guys rate the black shark 2 pro microphone very highly. However, I would like to use a wired connection, as voice recognition tends to have problems with the latency and compression associated with wireless transmission.  Is the microphone in the black shark v2 X the same as in the V2 Pro? The two are labeled differently on the website:Razer™ HyperClear Noise-Cancelling Mic vs Razer™ HyperClear Super Wideband MicThere is no difference in the listed specifications, and no response curve is providedMicrophone Frequency Response 100 Hz - 10 kHz Microphone Sensitivity (@1kHz) -42 dBV / Pa, 1 kHz

Hello Support,  I have been using the Razer Blackshark v2 Pro (2020 version) for about three months now. A few days ago, the audio stopped working and it was no longer detected in the Synapse Software. I tried running the pairing utility to fix the issue, and all I got was a pairing failed message. The part that confuses me is that it has the static blue light indicator, which before meant that it was supposed to be connected, but the audio was not working and it was nowhere to be found in the razer software. I have tried; -redownloading software-removing all razer related apps and running just the pairing utility -updating drivers-so so many restarts-downloading new synapse beta; in this version it showed up in the software, but was marked as disconnected with no way to reconnect it.-reading through many similar threads, but none of them have real answers. Unfortunately none of these worked, and now I am lost on what to do. At this point is it just an issue with the headset itself?