Audio

Hi my white razer blackshark v2 pro mic has stopped working and I cant find any official replacements for it on the Razer store. Is there anyway to get a replacement part for it?

I lost my dongle after I moved and I can’t seem to find one online. Razer support sent me an email saying that they are not able to process any replacement request. I need to buy one but no one online has the one that is compatible with my headset! Please help!!!

Basically I ordered this new Headset and it came today. I connected it via bluetooth and played Metro Exodus but the sound was really bad and i heard noise and it was really unrealistic and bad quality. I tried it with other games or by watching youtube and it was not better. Can someone tell me what the issue here is?

Problem z kodem aktywacyjnym do dźwięku przestrzennego 7.1

My leviathan keeps turning off when I play music and turns off if I change music? And help on how to fix this problem 

I’ve bought the blackshark v2 x and the microphone worked for like a day after trying so hard to get it to get my voice but it would only hear a buzz noise and not my voice. Also i didn’t receive any 7.1 code activation which i think its like a joke. The audio also i think it got worse but i cant say since only for 3 hours my mic and audio had no problems so i cant tell...

i have had my blackshark v2 pro for some time now, and suddenly today no sound came out, and the headset just stuck on the green light. i cant turn it on or off and im pretty sure it is connected to the dongle. i have tried charging the headset but its still not working. The headset works when i use a wired connection.

Hello everyone ! Razer just sold a lot of V2 pro with R6S but we don’t have any good EQ setting. Do u have good settings on it ? Or Razer can directly help us !   

Hello,I bought Razer Kraken X Lite but I did not receive a 7.1 surround sound activation code.Can you please provide it?Thank you.

Hello everyone,I am currently using the Razer Synapse 4 Beta, and my computer is connected to both a soundbar and a BlackShark V2 Pro headset. However, every time I start my computer, it automatically switches the output to the BlackShark V2 Pro. This is quite confusing to me.Has anyone else encountered a similar issue? Or does anyone know a solution to have my computer default to the soundbar upon startup instead of automatically switching to the headset? Thanks for your help!

The pairing utility listed on the Blackshark V2 Hypespeed’s page no longer works !!! After a lot of digging (un-necessary IMO) I realized ya’ll have an udpated pairing utility for the headset that was not mentioned on the page for the headset ... please update & keep the page updated i have no idea why the dongle and headset lose their pairing and i need to re pair them if i use bluetooth for too long but this runaround was nuts when i was trying to hop on a game session with my friends!!You put the pairing utility on the bottom of https://mysupport.razer.com/app/answers/detail/a_id/5994/kw/headset%20pairing but not on the individual product support pages which is what i was led to click. eg. Downloads on https://mysupport.razer.com/app/answers/detail/a_id/13436

Hello,Every time I turn on my computer, Synapse 4 switches from THX Spatial to stereo (my headset is a Razer Blackshark v3). The settings show THX enabled, but it's actually stereo. When I switch to stereo, the sound remains the same, but then when I switch to THX, it clearly changes. After switching, it stays in THX Spatial mode until I turn off the computer, and then switches back to stereo the next time I turn it on. What causes these random switches?Sometimes, the sound changes when the headphones are simply idle, but this issue was resolved by disabling Ultra-Low Latency. So, my second question is: how can I use Ultra-Low Latency without changing the sound?I tried a clean reinstall of Synapse after first removing the device drivers from the system. I've tried creating and deleting profiles, disabling power saving, disabling ultra-fast latency, changing equalizers, disabling other audio devices, and trying all the sound enhancements in Windows, except THX.Thank you for your attenti

When listening to music on YouTube with surround sound, it sometimes clicks. The drivers are the latest version.  How can I get rid of this?

I use the BS v3 w/ my windows11PC and the audio is too low. No gaming, just streaming TV, watching streamers and listening to music. I have everything maxed out but they are just aren’t cutting it. What settings in windows or Razer should I change to make it louder. Thanks.

I must set my Leviathan v2 to 4-8%, louder is unbearable.Can you please fix this problem, it was reported 2 years ago by another but closed without a reaction in the support topics.Do you want me to get hearing loss?

I have had the issue since the device was new whereby you fire it up for a Zoom or Teams call and you appear blurry. Initially, I used to think it was an issue with background blurring, but even with this turned off, it is blurry.The only way to “fit it” is to up plug it and reconnect. This often (but not always) works. However, a few hours later, it will be blurry again.I have updated the software and have had this problem since Synapse 2! Any suggestions beyond ditching it entirely? 

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

Hi everyone,I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as: "Unknown USB Device (Device Descriptor Request Failed)" "Unknown USB Device (Configuration Descriptor Request Failed)" "Unknown USB Device (Set Address Failed)" The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms: The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the device, even though it is plugged in). Occasionally, if I unplug/replug or re-pair it, it connects for a very short time but then disconnects and reverts to the "Unknown Device" error. What I Have Tried So Far (Troubleshooting): To rule out softwar

13 марта я купил гарнитуру. После регистрации BlackShark V2 я получил только электронное письмо с подтверждением успешной регистрации. Код для подключения 7.1-канального звука я не получил. В папке «Спам» и в списке рассылки ничего нет. Пожалуйста, помогите.

THX SPACE AUDIO - I bought it for a fee with surround sound application, when can I get the code? I bought it in February 26, but I haven't heard of it yetThe status is that it will be delivered... If I got an e-mail and I deleted it, where can I get the code?

Now- my microphone is quite difficult to retract into the headset.. Very difficult. I won’t force it, so it just stays out and dangling. I hear it’s a common issue and look past it.Then, after charging it last week, I’ve had the recurring issue of the left channel being much much quieter than the right ear. Think, 15-85 ratio rather than 50-50 between each ear. I ignore it for a bit but it renders the headset essentially unusable, and I’ve seen plenty of other posts about it.But I’ve noticed, if I turn the headset off and close synapse, then turn the headset back on with Synapse closed, it works fine..? This seems to be a recurring thing with these v4 Pro’s, wondering if this is a hardware issue or Synapse 4 issue. All firmware (oled screen, headset, and synapse) are on current version. Including windows. Headset is only ~6 months old, bought from Bestbuy. Same issue when wired, Hyperspeed wireless, or Bluetooth. Same computer.

THX 공간 오디오 - 서라운드 사운드 응용  유료로 구입을 했는데 코드는 언제쯤 받을수 있을까요? 메일로 보내준다는데 26년 2월에 구입을 했는데 아직 얘기가 없어요상태는 배송됨 이라는데요… 만약 메일을 받았는데 제가 지운거라면 어디서 코드부여 받을수 있을까요? 

Hi, I bought a Razer product, but it didn't come with the activation code for the 7.1 surround sound technology. I'm unable to request a code from the website, I need help!

https://tweakers.net/nieuws/244882/koptelefoons-bevatten-schadelijke-stoffen-die-het-lichaam-kunnen-binnendringen.html Theres a big newsitem here in Holland about headsets/headphones and the amount of BPA/BPS that is used in them and the Razer Kraken V3 is one of the worst headsets in the list. Everything is listed red.What it comes down to is that usage of this headset can weaken the immunesystem and can also lead to allergic reactions or infertility.Now ive been using the v3 Hypersense for a few years now and my son also has one. Im not afraid or something, but a response from Razer on this thing would be nice, since they're listen in that list as one of the worst models available. The list of tested headsets/phones is available here as a pdf:https://arnika.org/en/publications/the-sound-of-contamination

Purchased a headset from Amazon through a third party seller back in Feb and when I attempted to register device, it wouldn’t allow. When I attempted to reach out to Razer Support, I then see that the device is registered as stolen. I emailed Razer through support and through my other personal email and haven’t received any reply. I would like to get this resolved to see what I should do. Or if I should just send the headset back lol