A letter to Mr Tan about the current lack of communication from fans.

Discussion in 'General Discussion' started by matthewbayes, Jan 17, 2018.

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  1. matthewbayes

    matthewbayes Member

    Hello there,I highly debt that you're really even reading this but as a fan of razer products it saddens me to know that you've strayed so far form what razer is and was as a brand that you've been putting so much time into things that nobody ever even asked for. Like the nomo speakers or the maba hyperflux okay so you're charging me for it having the sensor it should've had to begin with? Oh but this one is wireless yes well so was the other one.You're not listening to the fans We don't want a razer moniter computer case or fans we want a blackwidow with under-glow lighting a death adder with side lights and under-glow like the asian-market exclusive Jugan, We want more options! And as for the primary method of communication Ie the site i'm using to type this it need's some work everything feels slow and the rewards work roughly half the time all in all i'd love an update that makes it work better. There's a reason Brands like Zowie and logitech Are picking up more and more speed because those two brands listen zowie and Logitech possess many shapes-and sizes for me to choose from where-as razer has far few At the end of the day Razer is first and foremost a gaming peripheral company so if you keep telling me I need a 200+ dollar screen to plug my 600 dollar razer phone into. The higher the price of something is the less people are going to buy it. Look at the end of the day if i feel my needs aren't being met i'll go else where that's how the economy works you make the products that people want and they buy them and if somebody can make the same good but cheaper and as good they'll by that . Sorry if it feels like i'm harping on here for no-reason I assure you i'm being paid nothing to make this If i did i would have used better WAY spelling. I feel despite having no experience in the filed That razer need's to convert itself into a budget brand with easily accessible prices while retaining quality like having the black widow te chroma be 100 dollars and having the black-widow be 125 to allow you to choose the switches and have a numpad. I at least hope I have made my feelings clear I'm not some paid-shill or some reporter. Thank you for your-time.
  2. FiszPL

    FiszPL Well-Known Member

    I think, that Razer IS listening fans. Just look - all new Razer mices have optical sensor (Naga always had laser sensor, the new one - Naga Epic is equipped with PMW3389 optical sensor, which it top notch at the moment).

    But overall communication IMO is getting worse (insider, support, press contacts) unfortunatelly.
  3. hasimo14

    hasimo14 Well-Known Member

    for the product idea, we all have agree that is on top.... that's why razer have so much fans, because of this new idea....
    but now, since razer already caught fans attention or in this matter world attention not just hardcore fans, they need to start focusing not just new idea or new project but on how you entering the market globally...

    somethings that razer should fix in the future :
    1. The quality of the product - seriously, to many complain happen to all the razer product happen... like in this forum, always have at least 1 that not satisfied with the product or having issue with it... the price needs to meet with customer satisfaction.... low price = low expectation, high price = high expectation..... just a small glitch, and you will get lot of complain... for example jack audio at razer phone, you can imagine what happen....
    2. Customer support - how can you expect high sales if you not give better customer support.... once it happen to one guy that have dissatisfaction about your support, it would effect 100 other by saying that your customer support is bad....
    3. Place to buy razer product - limited.... that's all I say, if your stores cannot reach to every country, which it's likely that every country now have razer fans, why don't you give a chance to resseller store to sell your product, make a partnership with people in that country to sell your product..... not everything has to be in your hands.... and also this can effect the customer satisfaction too, it's difficult to return your product if something bad happen and it requires a lot of time for that....

    it's my opinion, but not change the fact that I still love razer product, just maybe now it's the time to move your focus on customer satisfaction and not just what product that customer wants....
    R3AP3R likes this.
  4. Kcwww

    Kcwww Active Member

    Upvoted. True, Razer is getting bigger but sadly also worse.
  5. MaximumBunny

    MaximumBunny Well-Known Member

    Allow me to throw my head back and laugh at you.

    *throws head back*



    They're an everything company. They do whatever they want, and do it well. They're solid across the board. :)
    Arelmunda and Srnity like this.
  6. jamtea

    jamtea New Member

    TL;DR: I don't like everything your company does, change it!

    The fact of the matter is, that a lot of us DO want the cool stuff that Razer produces, even if it doesn't fit your idea of what they are producing. There are a wide gamut of consumers, each of which want and require different things. Not every product is going to be for you.

    Razer is not Apple. You aren't supposed to purchase every single device. There will be things that fit your needs and things that don't.

    The only thing I'd ask is to work on some of the QC as I've had a few things break within warranty (so they've been replaced), but for the most part I'd say that the pricing of Razer is competitive within the sphere of high end gaming peripherals.
  7. .Surf.

    .Surf. Well-Known Member VANGUARD

    You guys keep saying all that stuff, but are any of you a CEO that has to manage a company? First of all you can't just place Razer stores in any country, cause the costs will be too high and i don't think the sales will cover them in every country, the only good thing in that would be easier to return a product if it's damaged. Secondly, Razer isn't for everyone, so not all gamers can afford Razer gear which is why the brand is know as a expensive and qualitative one, cheap peripherals you can buy everywhere, there's more than just the price of a product. And regarding the products, think like this, if they release an ultimate keyboard with all the specs and features possible, like underglow effect with wireless option, waterproof and other top quality features, do you think that any other keyboard would sell the same or even anymore? You can't just make one top product, every gear should have it's own advantages.
  8. jamtea

    jamtea New Member

    I agree with some of what you say, but this part isn't actually quite correct:
    This is the reason the Paid to Play exists, so that some of the people who can't afford gear can play their way towards owning some (as stated right here!). Also, there are quite a number of devices that are quite affordable, especially with the mice and keyboards such as the Cynosa Chroma and Deathadder Elite providing access to the Chroma lighting range of products at $60 and $70 each (even less on sale).

    The reason it's not at an entry level price, is because it's not supposed to be entry level equipment. It's supposed to be enthusiast level, and with that comes a minimum expectation of quality and by extension, price too.
    .Surf. likes this.
  9. mltan

    mltan CEO Staff Member

    Thanks for the message.

    First up - we do listen to the fans - in fact, probably more than most companies out there. I'm replying you - which I suspect less than 0.1% of CEOs out there would do so.

    Secondly - we don't design to a price or budget. We focus on designing the best - and we use the best technology, design and engineering - and that's the reason why we are regarded as one of the most innovative companies in the world. And with that, comes a premium price.

    Can we do a budget line? Absolutely. And it will probably make us a ton more money than our current model of just focusing on the very best and top of the line. Will we? No. Why? Because it's not the money that motivates us - it's making the very best.

    We design for ourselves, and if you were in our shoes, you'd do the same too - and you wouldn't bother designing for 2nd best or 3rd best if it was for your own use. And if you have the spare time, you won't bother with designing budget products etc - you'd move on to other categories and design the very best for yourself again.

    I'm happy to leave other companies to make a ton of money from cheaper products - and they can do that - but it's not for us. If you're on a budget, yes - you will go to another brand because that's what they do - build products on a budget - for us, we design to push the limits of technology and innovation. And budget products, will cut corners, compromise on technology and design - it's just the laws of physics. For us - we don't ever compromise. A Razer product is just a completely different level from everything out there.

    Finally, I know my answer may disappoint you, and that this is probably not the answer you're looking for. But at the end of the day, we don't compromise on our principles and focus on our design and products. It's what we founded Razer on, and what we continue to run Razer on for the years to come.

  10. Joikansai

    Joikansai Well-Known Member VANGUARD

    I know you’re watching us, quite a headache right;)
    It’s our dream:) Maybe just need a “boost” like when Razer brought zSilver, at that time I think I saw less complaints, all hyped;)
    Last edited: Jan 17, 2018
  11. hasimo14

    hasimo14 Well-Known Member

    exactly... that's why they need partnership.... there has to be someone on that country that step up and say "hey, i want to sell your product, what shoul i do?" or razer can do the search an offer the opportunity.... for example like apple, how many official store that apple have? not many, but the reseller store? so many of them.... maybe razer can learn the system from there....

    and because of that prestige, razer should improve their quality control.... I got sad seeing people in this forum complain about their razer gear.... like "what happen razer, should your product have top quality? why there is so many complain?"..... i just hope that no more complain about razer product in this forum....
  12. hasimo14

    hasimo14 Well-Known Member

    this is why I like razer, so when razer come to Indonesia??? :fingercross
    Last edited: Jan 17, 2018
  13. BananaZ94

    BananaZ94 Member

    I can honestly tell you, i used to be skeptical on buying any Razer peripherals as they were costly and i do no have the budget during the time . Instead i used to get cheap mouses from book shops and convenience stores. But i am very frequent gamer and i really got fed up changing 2-4 mouses every year. I was so frustrated that i started to save money to get a razer mouse and give it a try. Ever since i started using the deathadder i bought, i was hooked of how good it was and it lasted from 2013 till 2017 where the buttons start to have some issues. I am now currrently using a deathadder Elite and have almost 8-10 razer products including the awesome Razer phone.

    I do admit razer stuffs can be quite pricey but so is the reason why people spends ton of money for an I phone or macbook.
    You have a freedom on choosing any brands you want. no one is forcing you to buy a razer products as there are many other gaming companies as well. If you think razer products are not worth it then dont buy at all. its up to you.

    Im just saying razer make really good long lasting products, although im a big fan. So please show the Ceo @mltan some respect for being such an awesome boss!! =)
  14. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Yeah, you do you.

    Completely off-topic: Why is your avatar all pixelated now? Going for an 8-bit look?
  15. WizardWinter

    WizardWinter Member

    Once you go razer, there's no turning back!
  16. Eishun

    Eishun New Member

    Hello Mr tan, could you please comment on this?


    i know its out of topic, but aside from that thread, please also comment on recent cortex and zsilver update.

    I know i'm asking too much, I just want a clear answer regarding it, please...

    Thank you
  17. 91xoL

    91xoL Active Member

    I think that Razer products has overall a good quality, I never had a REAL (like components that broke 2 days after) problem, but I had some issue with my mouse (razer deathadder elite, some times the light on the scroll wheel turn off).
    I asked help to razer support, they responded me to send it back for a control.
    The real issue is how to send it back, was real complicated, so I decided to keep it.
    Another problem are the keyboards, I can understand that most buyers are american or use an american layout, BUT if you produce the BlackWidow V2 with green switch with italian layout why you don't produce the same keyboard with orange switch and italian layout, I'm not an expert but if I'm correct the keycaps are all the same for green, orange and yellow switches, so why you decide to not create an orange or yellow version with italian layout?
    You can't even say it's for production costs, some people would choose a mechanical keyboard that doesn't make too much noise, you start to produce a small amount and see if they go sold out fast.
    My idea is that you can create a survey for razer consumers to sent via email and ask what they want to see from razer
  18. Joikansai

    Joikansai Well-Known Member VANGUARD

    Are you asking that to a CEO;) Just create interesting
    Thread about recent situation concerning Razer which is also pointing to him or watch his Facebook update and be the first who give a comment on it, he’ll usually answer.
  19. Pentalobe

    Pentalobe Active Member

    I love my razer products but I have had two lemons out of 3 laptops purchased: both 12" skylake blades, and many bad support experiences. Your customers are willing to pay more for a system if the support is improved. The products are good enough that I foolishly keep coming back after these bad experiences.

    For example I paid $1400 for my 13" blade but I would have been willing to pay much more (say, $2000 or so) if there was a guarantee of updates for 3 years, and a telephone support with local depot and not having to wait several days just for a useless email response. NBD onsite should be an option as well.

    So if you design and use these products yourself, do you also call your support team if there is a problem? Or do you just pick another one from the warehouse and try not to think about it too much? I can't help but think the Core V2 wasn't used in-house very much, or Razer must keep a very busy office to not notice the noise!
  20. matthewbayes

    matthewbayes Member

    Well than Mr tan
    First off i'd like to thank you for reaching out to me and secondly you clearly have a valid-point here it's my fault that I really didn't try to find out the business model that you said that you're company is going for. But i'm happy non-the-less. And honestly I guess i'll just have to wait because after all maybe you guys just have a lot of stuff on the back-burner so maybe than and only will you focus on that black-widow with underglow-lighting I and a lot of people have been asking for. But at the end of the day It really doesn't make much sense to abandon what ever you''re doing at the moment to make that. So i guess that's kind of my-fault for implying that. Anyway I and others like me will continue to fallow Razer and wait for more and more products.
    PT.Singer likes this.
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