Error:Item Serial Number Is Unknown

Discussion in 'Razer Support' started by LaughingWasabi, Dec 20, 2018.

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  1. LaughingWasabi

    LaughingWasabi New Member

    So I bought a Razer Blackwidow X Tournament Edition Chroma two days ago and it came today. I've never owned a Razer product before, so I downloaded Synapse and then created an account. When I went to register the keyboard, it came up with "Error:Item Serial Number Is Unknown". I thought maybe the "0" could be an "O" but I've tried all different combinations and nothing seems to be working. If anyone out there has had this problem and knows how to fix I would really appreciate the help.

  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi there, @LaughingWasabi! Can you send me a picture of the sticker underneath the keyboard through PM? I would like to check it here.
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