Flickering issue on Ornata Chroma

Discussion in 'Keyboards' started by Verdanth, Jul 15, 2018.

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  1. Verdanth

    Verdanth New Member

    Hi all,

    I'm having an issue with my razer Ornata Chroma keyboard.

    Two of my keyboard keys flicker while using Chroma effects, creating a visual noise comparing with the rest of the keys.

    I've recorded two videos, one per each key, showing the issue.

    Key number 1 (4 | $ | §): https://cld.pt/dl/download/522ca0cb-c352-4019-b687-ea3dfcc20ed0/Key1.mp4

    Key number 2 (Z): https://cld.pt/dl/download/f709ffba-0ce2-4e75-a477-ed329a7207fb/Key2.mp4

    I've already contacted Razer support, which gave me a bunch of tips on how to solve the issue (uninstall synapse, create new profile, test the keyboard with synapse closed, reset factory the keyboard, try another USB port and try on another PC). None of these worked.

    The problem persists. With brightness higher than 50, those two keys behave as shown in the videos.

    It's really annoying since they blink on a completely different rhythm than all the others.

    Has anyone had a similar problem? Is there a solution for such problem, or am I destined to return the keyboard?

    Thanks,
     
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