Frequently Asked Questions about Robin

Discussion in 'General Q&A' started by Razer|Khanger, Mar 13, 2017.

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  1. Khanger

    Khanger Administrator Staff Member

    Getting Started with Robin

    Return Policy
    If you are unsatisfied with your Robin or any of the accessories for any reason, you have 30 days from the date of receipt of shipment to request a refund. We will issue you a full refund minus shipping and handling fees incurred in the return process.
    Refunds will be processed and paid within 2 weeks of Nextbit’s receipt of the returned product. For additional details on the return policy, please check out

    Robin and battery life

    We kept your battery life in mind when designing Robin. In fact, by default, Robin will back up when you’re plugged into a power source and connected to Wi-Fi.
    Robin is ready to make extra space when you need it, without using up additional battery life or data. You're free to change the Online Storage settings on your device depending on your needs.

    Robin accessories
    Yep! We have accessories. Loads of'em.
    From our online store, you can purchase cases, charging cables, screen protectors, Quick Chargers, and other Robin-related goodness.

    Does Robin have a microSD slot?

    Robin does not have a microSD slot. Why? Well, we believe the cloud is a much more viable solution for phone storage, for a couple of different reasons;
    First, it's pretty common to lose or damage an SD card. And second, SD cards provide finite storage. We want your data to always be available to you and expand with your needs- hence the idea of cloud storage, or what we like to call Smart Storage.
    Check out our related articles for more on smart storage.

    Which mobile networks will support Robin?

    Robin is unlocked, so if you have a nano SIM, then you’re good to go!
    Of course, supported mobile networks vary by location, but Robin is fully compatible with the networks in most countries we ship to.
    In the US, Nextbit phones work with T-Mobile & AT&T(GSM).

    What's the warranty on the Robin?

    Robin is protected under a one-year warranty that covers everything except physical damage.
    Since Robin comes with an unlockable bootloader and open source drivers, you can load Cyanogen(or your other favorite ROM) and we’ll still cover the phone.

    For additional information, please see:

    How do I switch from iPhone?
    Deregister iMessage
    You may need to turn off iMessage if you are now using a non-Apple phone and can't get SMS or text messages someone sends you from an iPhone.

    If you still have your iPhone:
    1. With your SIM card still in your iPhone, make sure you’re connected to the cellular data network.
    2. Go to Settings > Messages > slide iMessage off
    3. To verify, wait a few hours then have a friend text you.
    4. You should see Not delivered. Press the exclamation point next to the text then tap Send an SMS.
    If you don’t have access to your iPhone, visit Deregister iMessage:
    Transfer contacts
    Method 1: Google Contacts
    1. Set up a Google Account(aka Gmail Account) if not already set up
    2. On your iPhone, navigate to Settings > Mail, Contacts, Calendars
    3. Tap Add Account > Log into Google Account
    4. When selecting parts to sync, be sure to select Contacts
    5. To check the progress go onto the Google Contacts website
    6. Once all contacts are synced, set up your Robin using your Google Account > after a few minutes, check the Contacts App to confirms that your contacts have synced.
    Method 2: iCloud
    1. On your iPhone, go to Settings > tap Mail, Contacts, Calendars > choose Account > select iCloud
    2. Your iPhone should prompt you to merge your iPhones contacts with iCloud > select Merge
    3. Navigate to the iCloud website > enter in your Apple ID
    4. Select Contacts > select the little wheel in the left bottom corner then tap Select All
    5. Tap the wheel again and select Export as vCard
    6. Navigate to Gmail > click Mail tab > select Contacts
    7. Press the More tab > select Import > select Choose File and select your saved vCard file
    8. If there are duplicates press the Find and merge button under the More tab
    9. Your contacts should now sync to your phone
    Method 3: iTunes
    1. Plug in a iOS device to your Mac or PC
    2. Open iTunes
    3. Look to the top left of the screen.
    4. This image appears:
    5. Click that icon and it brings you to this screen:
    6. Open the‘Info’ tab and press the box next to‘Sync Contacts with.’ Choose‘Google Contacts’ from the dropdown menu and enter your Google Account info when prompted.
    7. Once the syncing has finished, log into your Google Account on your Android phone via the Settings-- Accounts menu and all your contacts should appear within a few minutes
    Popular messaging apps
    Facebook Messenger
    Google Hangouts
    Transfer photos
    1. Download Google Photos from the Apple App Store
    2. Sign in with your Google Account
    3. Go through the setup flow > allow it access to your photos and videos
    4. Choose to upload with unlimited space rather than using your Google Drive Space
    5. Allow the photos to upload to the cloud
    6. Open the Google Photos App on your Robin and go through the setup process again
    7. Once setup, see your pictures from your iPhone populate
    8. If you wish to download your pictures to internal storage, select the picture you want and press the three dots in the top left corner. Then press download.
    9. All photos you take on your Robin will backup to Google Photos is you want to as well making it a big gallery. This goes side by side with Robins Cloud storage feature. They will be backed up to two places.
    Transfer iTunes Music to Android
    If you use Streaming Services(i.e. Spotify, Pandora, Apple Music):
    1. If you already using streaming service, just download the equivalent of that app from the Google Play Store on your Robin.
    2. Open the app(i.e. Apple Music, Spotify, etc) and sign in using your Log-In Details
    Use Google Play Music:
    1. Make sure you have an Internet connection on both your PC/Mac and your Robin.
    2. Go onto the Google Play Music website and press the three lines in the top left.
    3. Press the‘Upload Music’ button and press select from internal storage.
    4. Find the folder which contains all your itunes music
    5. Your music will upload to the cloud.
    6. Open the Google Play Music android app on your Robin and press the‘Music Library’ tab.
    7. Your songs should be there.
    8. To download the songs to your internal storage press the circle icon that is white with an down pointing arrow. Once pressed, the icon should start loading showing that the download is starting.
    9. Use Google Play Music as your music app
    Copy the files manually:
    1. Connect your Robin to your PC/Mac(if mac use Android File Transfer) via a USB Cable.
    2. Open your Robins internal storage and find the music folder.
    3. On your PC/Mac, find your iTunes folder which has all your music in it.
    4. Drag the music you want from that iTunes folder to the Music folder on your Robin.
    5. Once the music is finished transferring, look in the music folder of your Robin.
    6. The music should have transferred and should now be in your music app of choice.
    Default apps on iOS and default Robin equivalents
    App Store = Google Play Store
    Apple Maps = Google Maps
    Apple Music =Apple Music
    Apple Watch = Android Wear- Smartwatch
    Game Center = Play Games
    Health = Google Fit
    iCloud = Google Drive/Nextbit Smart Storage
    iMessage = Hangouts
    Apple Local Music App = Play Music
    Mail = Gmail
    Messages = Messaging
    Notes = Google Keep
    Photos = Gallery/Google Photos
    Reminders = Google Now/ Calendar or 3rd party app
    Safari = Chrome
    Siri = The Google App’s“OK Google” functionality
    Stocks = Google
    Videos = Play Movies or Photos
    Weather = Google*

    Special thank you to our contributing Rebels: Darragh McGee, Devin Sanchez, Jacob Visick, Kike Mtz, and Raymond C.
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