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Kraken Pro v2 and game/teamchat

Discussion in 'Razer Support' started by ZSpringmann, Oct 27, 2018.

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  1. ZSpringmann

    ZSpringmann New Member

    Ive has my Kraken Pro v2 for at least a year and it worked perfectly until the beginning of this year. On PC and xbox I am unable to join game chat or team chat for any game that I am in. The headset works fine with party’s and discord and everything else, I can hear game sound, I just can’t hear my team mates voices or speak to them when I try to join team chat as it says I’m constantly muted (and no I have not had the mic muted for over 6 months as I have been talking to friends in parties and discord). It’s really annoying when trying to play competitively with randoms. Hope this has a fix.
     
  2. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Please drop us a message with the serial number of the Kraken headset in order for us to check for a possible fix.
     
  3. ZSpringmann

    ZSpringmann New Member

    [Content Removed]
     
  4. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Got it. I've deleted the info you've posted for security purposes. I sent you a PM please check your inbox. Let's proceed from there.
     
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