My Nextbit Robin is dying

Discussion in 'Mobile' started by modestos, Mar 29, 2018.

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  1. modestos

    modestos New Member

    Time has come and my Robin is dying because of its battery. No replacement batteries are available on the market, either from Razer or aftermarket and no after-warranty support for Robin!

    To be honest I did not expect this to happen, at least that fast (I own the device almost a year and a half). The device is still functional and although it is not a state of the art phone, it is pretty solid for the average smartphone user. Moreover, no one expects a phone to completely die in 2 years time. I still have my Nexus 5 (changed its battery) and use it from time to time when I need a second device.

    After the Nextbit acquisition from Razer I had a feeling that support will be improved, but it appears that Razer is trying to bury the phone, development and the associated services. This leaves us users of Robin with a bad taste and honestly makes me have mixed feelings about Razer.

    I was planning to upgrade to Razer Phone because I loved Robin's design and style + the new hardware looked solid. But I will not.

    Sorry Tom, but it is not a good idea to upset your customer base.
     
  2. Love46patel

    Love46patel Active Member

    I think they will release the update after razer ph9ne is updated to 8.1............maybe
     
  3. modestos

    modestos New Member

    How do you infer this?
     
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

  5. modestos

    modestos New Member

    Thank you Joikansai, Of course it is.
    But as you can see, it is used and in total costs more than the device itself to post to Europe!
     
  6. Joikansai

    Joikansai Well-Known Member VANGUARD

    Yes parts or accessories from stopped products is hard to get, only eBay. I’ve same experience, my Razer Tablet was stopped production since 2014 I think, and after that it’s hard to find accessories for that in normal price, and I was looking for the battery since it can’t game without plugging (only 30 minutes), after a year searching luckily I got it from eBay for mrsp used but in mint condition to bump the battery to around 2 hours gaming. But for support, even after warranty ended they still provide me well. Idk about Robin but since they seems stopped the website, Razer should also provide support for it since they bought it, and seems the Nexbit ex worker also work for Razer now.
     
  7. modestos

    modestos New Member

    It shouldn't be that hard.
    After sales support is very important nowadays.

    Do you have a link on their website that states Robin support? I tried hard, did not find anything.
     
  8. modestos

    modestos New Member

  9. XastielMuffinz

    XastielMuffinz New Member

    im not surprised. razer's first phone is razer phone. nexbit is the phone before razer bought the company.

    and since they stopped support. it means they also stopped after sales.

    how old is nexbit robin anyway?
     
  10. modestos

    modestos New Member

    It is less than 2 years since it was launched.

    Buying another company does not only mean acquiring technology and know-how.
    It means supporting current users as well. This is indicative of how companies prove that they care about their customers.

    Following up your sales demonstrates your commitment to customer service, builds your customers' loyalty and helps generate repeat sales.
     
  11. XastielMuffinz

    XastielMuffinz New Member

    i see, that does seems short.

    and yes. i agree with everything you said. however. if its a discontinued product. they didnt just secretly wont support it. or not answering you. they discontinued it. (if they really did. im not sure about that)

    it also means no more support for it.and there's really nothing you can do about it. which on this case. i dont really blame razer. i think they wanted their own brand and not support the old phone.

    have you tried bringing the phone to a razer service?
     
  12. Love46patel

    Love46patel Active Member

    Well their first priority is razer phone

    Also OS for robin was made by paranoid Android team...and they have not released their version of Android oreo
     
  13. Joikansai

    Joikansai Well-Known Member VANGUARD

    Did you see this thread? They supported the cloud till last 1st April, and it's still under mobile tags here. So they're still seeing Robin user comments, mobile phone is still on also their first couple months, so keep put an input, they're watching you imo.
     
  14. Love46patel

    Love46patel Active Member

    I think u want to say that they are working on robin....well if thats what u think i agree with u....
     
  15. AdityAnand

    AdityAnand Member

    If they are then they should tell us, why working behind the scenes.
     
  16. Joikansai

    Joikansai Well-Known Member VANGUARD

    Because Robin isn’t available on Razer store and it’s already good if they give you feed back and make a forum for this, only hope not so much, if there’s any progress than it’s your luck, thinking that way would make you feel better imo.
     
    Love46patel likes this.
  17. Love46patel

    Love46patel Active Member

    Yeah they should announce.....

    maybe they r bored saying that "we r seriously considering oreo for Robin" - @Khanger @Razer.WolfPack

    Or maybe they thought lets make oreo for razer phone then make some changes to it for robin and release it

    Or worse dropped their "consideration" (it should not happen)
     
  18. coreykill

    coreykill New Member

  19. Love46patel

    Love46patel Active Member

    Razer phone is getting oreo at the end of this month.....so will robin get new update after that???
     
  20. LittleBunBun

    LittleBunBun New Member

    I really wanted to get one of these secondhand (bit of a collector of odd and cool looking phones), but I didn't know they'd start to die that quickly...

    Would you still recommend it for a daily driver?
     
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