QHD Razer Blade Stealth Freezing

Discussion in 'Systems' started by Rcarbajal, Mar 2, 2016.

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  1. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    Is there any way you share some more technical details about that? What is specific to QHD?
     
  2. rOOphLESS

    rOOphLESS Member

    I just received my replacement New Razer Blade Stealth QHD 256 and had another system freeze. This is just unreal that they were allowed to ship in this condition.

    All that was done to the machine is windows update, nothing else. Closed the lid to eat lunch, come back and was about to start writing an email to thank the tech for taking care of my issue when the system locked up again.

    Huge disappointment to say the least...
     
  3. KxS85

    KxS85 New Member

    Hi, my RBS has also been freezing a lot since purchase in March. At the last BSOD I noted that it's the synaptic driver that was causing the problem "syntp.sys driver_irql_not_less_or_equal". I don't always get a BSOD when it freezes so I don't know if it is always because of synaptic.
     
  4. rOOphLESS

    rOOphLESS Member

    I think I may have resolved my freezing issue on my New Razer Blade Stealth. It has not frozen all day today and here are the steps i took:

    1- Download the windows 10 download tool: http://go.microsoft.com/fwlink/?LinkId=691209 and make a windows 10 usb drive to reinstall windows
    2 - Completely wipe the OS, including the partitions for recovery etc. All partitions removed and made into 1 partition by inserting the usb drive and pressing F12 for boot options when you turn the pc on.
    3 - During the setup when you choose the big partition to install on, it will tell you it's going to create the recovery and system partition, go ahead and install windows. With windows 10, the product key is tied to the hardware so once your laptop goes online it will activate windows so no need to look for keys if the machine had windows 10 already.
    4 - Download/install all the Stealth Blade 2 drivers from the razersupport site with the exception of the Killer wireless drivers, i left those as the default ones windows installs.

    I have not had a crash for the entire day and the laptop is running flawlessly. Not sure if there was an issue with the image they used when they shipped these but I had tried running System reset from windows and also recovery from the boot menu and those options still led to freezing.

    This was my last resort before dejectedly sending my blade back for good, so if anyone is having similar issues it might be worth a shot and save you some heartache.
     
  5. Would like to ask..
    With all these freezes everyone has experienced... does your audio also sudden start a blaring a loud uninterrupted beep? Mine does... and it doesn't go away until i force restart.
    I've barely used the RBS since receiving it in May... as life is busy etc.
    But since i've received the Core.. i've been using it a bit more and i'm just running into freezing issues... it's the same thing every time. I thought it was a ventilation issue so i've just elevated it so it gets enough air circulation but it still occurs...

    Sent in a support request.. so we'll see how it goes.. Sigh..
     
  6. Dat1Fish

    Dat1Fish Active Member

    Happened to me as well, got a replacement, same thing happened again, and now it's getting fixed again, just talk to razer support xD
     
  7. rOOphLESS

    rOOphLESS Member

    I really think they just have a problem with the image used to install window 10 on the new stealths.

    This is my 2nd stealth as they had replaced my first i received on the 14th and the same issue popped up on this one. I had all but given up on it until I took one last shot to blow away all the partitions and install windows from a fresh image.

    If you are having freezing issues with the new stealth, wouldn't hurt to give it a shot as I now love my laptop and haven't frozen since.

    The loud sound on freeze occurs since the machine gets stuck while some sort of audio is playing, it happened to mine a few times while testing when i was running youtube/pandora to stress the machine.
     
  8. KxS85

    KxS85 New Member

    Did you use the Blade 2 drivers on Blade 1?

    I just got another BSOD today and this time the error message was "DPC Watchdog Violation". I looked it up and it seems t be related to driver issues.
     
  9. KxS85

    KxS85 New Member

    Never had any issue with the audio.
     
  10. rOOphLESS

    rOOphLESS Member

    No man, I have a Blade 2. The New Razer Blade Stealth, not the blade 1. I wouldn't use drivers from one for the other, that's asking for driver conflict issues.
     
  11. Hi @rOOphLESS . Thank you for your post! I have the same problem with my Razer Blade Stealth QHD that I got in May, it randomly freezes. I thought I'd give it a couple months to see if new updates fix it - as new products usually have a few quirks on release but it still freezes and my old main laptop died yesterday. I've no choice but to use this as my main machine for now. But with the freezing I can't risk working on it.

    I know it has only been a few days, but have you had any more freezing since you last posted? I just emailed support too now to see what they say. Meanwhile I want to try your fix, but I was wondering if you knew if I do what you recommend would it somehow void or conflict with Razer Support being able to replace my machine if it is faulty and beyond sw repair.

    Also, do you suspect the Killer wireless software at all? Why did you not install it? Looks like a fun tool I'd like to play with especially when roaming on capped internet. Thanks again :)
     
  12. rOOphLESS

    rOOphLESS Member

    I would double check with Razer as to whether it voids anything but I can't see how it would since all you're doing is reinstalling windows from scratch. Keep in mind, I have a New Blade Steath (Stealth 2). I had one lockup after I reinstalled, but it's been 4 days since that lockup and I've been stress testing my machine constantly.

    I did end up installing Killer Wireless suite/drivers after that 1 freeze and have not had any issues with the machine whatsoever.

    Put it this way, I had already boxed my machine up ready to ship out for a second time and be done with Razer before I decided to blow away their windows install completely and I am now ecstatic about my laptop. I've installed all the software I usually run and it handles everything like a beast.
     
  13. I just received my new Stealth (release day September 26th, 2016) on Friday September 30th. The machine has froze without a BSOD at least once a day. Can anyone else confirm that a complete reinstall of Windows 10 fixes this issue? Going to try a reinstall today...stay tuned.

    Thanks
     
  14. rOOphLESS

    rOOphLESS Member

    I've actually had a few more freezes since the reinstall so it doesn't fix it completely. It has definitely reduced the frequency, but the issue remains. I was thinking it had something to do with certain websites and the speed at which the page updates when using Chrome, but I've now frozen using Edge and Opera as well.

    The only common denominator thus far is all my system freezes occur with the laptop plugged in. I've yet to freeze with the laptop on battery and I'm wondering if it has anything to do with the power input.

    Razer has my initial stealth 2 so hopefully they can find out what's afflicting our laptops because while it is somewhat tolerable now, it's not optimal and until it is there is no rest.
     
  15. Thanks for getting back to me on this. Ill do my own troubleshooting over the next few days and post my findings. I may have to RMA or get a full refund. I use this laptop when I do presentations and freezing will sink me.
    R
     
  16. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    So maybe you consider more careful testing prior to posting your 100% solutions of any kind of issues? I had my RBS since the beginning of March and there are two things with regard to this particular problem I can say for sure:
    1. Only RMA solved the issue completely
    2. Reducing power consumption does reduce frequency of freezes. This is typically the case when installing different drivers / swapping wireless module. Though there was a person claimed that the problem was with the wireless module itself. You may search the forum and ask him the details.
     
  17. rOOphLESS

    rOOphLESS Member

    That is why I used the word "may" have resolved my issues. Because obviously a few days of testing is not a large enough sample size.

    I've already RMA'd my system once, received a new replacement which suffered from the same exact symptoms. Throughout the entire time I've been testing my systems (2 different machines) the only common denominator has been that the machine is always plugged into the charger when the freeze occurs.

    I am currently running the system with both Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery disabled in Device Manager which has its drawbacks but so far the system hasn't crashed.

    I would prefer to not have to RMA once again and the more dialogue on this matter the better it is for anyone who may be dealing with similar issues.
     
  18. upbizQuickSilver380

    upbizQuickSilver380 New Member

    ahh great... something to look forward to after the absolute nightmare of buying this POS.
     
  19. rOOphLESS

    rOOphLESS Member

    Just froze with these 2 settings disabled so back to square 1...
     
  20. That really sucks. I called support yesterday and they sent me an email with some troubleshooting steps. I completed the steps yesterday October 3rd, 2016 at around 1:30pm. I know that it hasn't been very long but I have had no freezes since. Here are the steps I took:

    Disk Cleanup


    1. Go to Start button . In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup

    2. Select the hard disk drive that you want to clean up, and then click OK

    3. Select the Temporary Files and click OK

    4. In the message that appears, click Delete files.


    Run Windows System File Checker

    1. Right click on the Start menu

    2. Run Command Prompt as Administrator

    3. In the dialog box that appears, type "sfc /scannow" and hit ENTER

    4. System File Checker will begin scanning for the error and other system file problems (be patient - the system scan may take a while)

    5. Follow the on-screen commands


    If there is no error message from the System File Checker, then you can go ahead with the next step before running the sfc /scannow command once again.


    Run the DISM /Cleanup-Image commands

    1. Right click on the Start menu

    2. Run Command Prompt as Administrator

    3. In the dialog box that appears, run the following command one by one:

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    4. Once done, restart the system


    Check for Hard Drive Corruption

    1. Right click on the Start menu

    2. Run Command Prompt as Administrator

    3. In the dialog box that appears, type "chkdsk /f" and hit ENTER

    4. "chkdsk" will begin scanning for hard disk corruption that could be causing the STOP errors

    5. Follow the on-screen commands


    Have any of you completed these steps in the past?

    R
     
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