Razer Blade 2016 bluetooth gone?

Discussion in 'Systems' started by zacbaum, Jun 4, 2016.

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  1. fastDesirewatch998

    fastDesirewatch998 New Member

    Yes, and it might disappear and reappear again. It's intermittent. Makes it very hard to diagnose/demonstrate.
     
  2. wesdalelio

    wesdalelio Member

    This sounds awful! Could you buy a 4.0 adapter for USB, or is it something about the system not accepting bluetooth devices?
     
  3. andrewisley

    andrewisley New Member

    I don't know about USB adapters, but I know that bluetooth options where missing from Devices and Device Manager. If I dug deeper, I could see bluetooth options that are hidden in Device Manager, but my computer was basically acting like it never had bluetooth.

    So I'm guessing a adapter may work, but that defeats the reason why I bought a bluetooth mouse, which was to get away from the adapter issue.
     
  4. woozyparrot

    woozyparrot New Member

    I too am having the exact same problem with my laptop. I just received it on June 26th and noticed the problem when my Logitech mx anywhere 2 mouse suddenly stopped working. I went to check devices the Bluetooth settings were not present. I also checked the device manager and saw that bluetooth was not listed. I watched and read numerous tutorials that claimed to solve the problem, but none of them worked. I hope that someone finds a solution to this problem because it is unfortunate that i can't connect my bluetooth devices to my laptop.

    Edit:I too have the New Razer Blade 2016
     
    Last edited: Jul 27, 2016
  5. takny

    takny New Member

    Same thing happening to me...
    I also have New Razer Blade 2016
     
  6. XaosModi

    XaosModi New Member

    Same issue here right after the latest windows update I installed for Windows 10. All the normal fixes to get bluetooth going aren't working. I'm trying some of the fixes spoken about here now.
     
  7. GreenChris90

    GreenChris90 Active Member

    Did you happen to fix it? Razer should be on the issue pretty fast. If you have any ideas on a fix it would be appreciated! :)

    Still not working? Like the other comment that I wrote, any fix would be great, just in case somebody else asks about it! :)
     
    Last edited by a moderator: Aug 17, 2016
  8. XaosModi

    XaosModi New Member

    Tried this and sadly it didn't work. I did the whole thing where I tried to install the app in Windows8 compatibility mode.

    None of the normal Windows 10 bluetooth fixes worked from around the web. Tried reinstalling the software, removing the drivers to reinstall them but nothing helped. Just opened a ticket with support. We'll see what comes of that.
     
    Last edited by a moderator: Aug 17, 2016
  9. GreenChris90

    GreenChris90 Active Member

    Man, that's a lot of work,hopefully the support team can help you. It's suprising how there us still no fix for you!
     
  10. My intermittent problem just surfaced again. I am going to try a usb bluetooth adapter.
     
  11. Well, count me among those that this happened. Just cruising around and BANG no BT. I went to check it...no link to BT settings. Went to device manager, but would not find found any devices. System has been used for less than 50 hours

    Support told me to DL the new driver. Didn't work, no fix. UGH.

    Also my system is running very hot...actually why I called support, not the BT issue. I assumed i could solve the problem, but didn't realize this was a serious issue.
     
  12. Brandizzle

    Brandizzle New Member

    Same thing has happened to me. It may have been a coincidence, but it started working around the time I got the Windows anniversary update. A few weeks later, it disappeared again.
    First my preorder was delayed by months... and then months passed by until I could get a Core. Now this.
     
  13. I am using a usb bluetooth receiver now... Razer support told me that gamers shouldn't really use wireless mouses anyway. Which is kind of ironic b/c of razer orochi.l. To support's credit, they are willing to swap my laptop out for yet another one, but I'm not sure i want to deal with setting up a third laptop if nothing will change.

    I feel like it is heat related. I don't think I was getting as much bluetooth issues with the razer core. My bluetooth adapter is working now... but I just don't trust it anymore so I'm going to stick with the usb receiver, but it is a little annoying that I have to do this.
     
  14. Brandizzle

    Brandizzle New Member

    I was just using my laptop in power saving mode when the radio disappeared. It's very cool to the touch. I'm not sure heat has anything to do with it.
     
  15. peuroca

    peuroca New Member

    My rzr's with the same problem
     
  16. My core now bluescreens me when i plug it in after updating to latest nvidia drivers. anyone encounter this/fix it?
     
  17. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi @zacbaum, it seems you have already contacted our support team about this. Do let me know if you are still unable to get a reply for them.

    Hi everyone, it seems some of you are facing similar issues. Do drop a message to our Support Team and they will be able to assist you with this issue.

    I'll be locking this thread, so if you require any further assistance, do feel free to contact me directly.

    Do note that Razer Insider is not a support forum.
     
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