Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

[RESOLVED] Razer Synapse 2.0 Broken

Discussion in 'General Discussion' started by Neob2b, Jun 17, 2015.

Thread Status:
Not open for further replies.
  1. bitOrangeSodabus771

    bitOrangeSodabus771 New Member

    Hi Folks, a few days ago The Razer Synapse 2.0 App Went down and a lot of uses could not use the mouse/keyboard devises as the program wouldn't work./...

    The cool People at razer have given me a solution to my problem that worked :)

    Please Read the following instructions to fix this Problem

    Hope this helps you

    Neo :)

    Please kindly uninstall both Razer Synapse and Razer Core from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders are hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please kindly do so. Restart your computer afterwards.
    Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
    Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Then, install the latest version of Razer Synapse that can be downloaded here:
    http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=861&nav=0,239
     
  2. for which problem is this the solution??
     
    MaverickONE likes this.
  3. xJustiss

    xJustiss New Member

    doenst solve for me, mouse, Keyboard and keypad still undetected
    good Job Razer...
    oh an there is no Razer Core and the directions not hidden, just by the way
     
  4. chc528

    chc528 New Member

    I have recently purchased a Razer Blade 2015 QHD and I'm experiencing Keyboard being in and out of the system or sometimes unresponsive. Therefore I've restored my Razer Blade to factory setting with F9 option. This time around, the issue still exist. Is it because the defect is in the factory image? In that case would I need to proceed with the same step that Neo has posted to resolve my issue? I've been trying to get an RMA going but it's been three days and I have not got a RMA number from the Customer Support to process my RMA yet. :slightly_sad:
     
  5. E34AG

    E34AG New Member

    Is there someone who can "convert" this to Mac OS X 10.6.8? I am having trouble opening the Synapse 2.0 after I downloaded it...

    Thanks
     
  6. bookVanillaever937

    bookVanillaever937 New Member

    I have purchased Orbweaver and I notice a latency in controls when I play WOT.
    Before with my Nostromo, I never had issues. So I uninstall Synapse.
    Now when I want to go back with my Nostromo, windows 7 doesnt recognize it !!!
    Sincerely Synapse is a BIG shit.
     
  7. SuperDuperTerrificA

    SuperDuperTerrificA New Member

    pooooooooooooooooooop
     
  8. bigigaming

    bigigaming New Member

    after the firmware update today.... Synapse didn't open again... Mamba is with leds off... help plz!
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >