Stargazer Constantly Dis then Reconnecting?

Discussion in 'Broadcaster' started by BnYrB, Nov 5, 2016.

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  1. BnYrB

    BnYrB New Member

    My new stargazer will not stay connected no matter what I try. My rig meets specs and then some but it constantly is being disconnect and causing the chime then recognized by the OS.

    It shows in Synapse but won't show video at all. No other apps will recognize it.

    Any ideas?
     
    BnYrB, Nov 5, 2016
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  2. TANZANITEsleekAuburn256

    TANZANITEsleekAuburn256 New Member

    Have you installed the Intel RealSense Depth Manager (required)?
     
    TANZANITEsleekAuburn256, Nov 6, 2016
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    Razer|Jaisani_Choe likes this.
  3. BnYrB

    BnYrB New Member

    I have, I tried all three:
    intel_rs_dcm_f200
    intel_rs_dcm_r200
    intel_rs_dcm_sr300
     
    BnYrB, Nov 6, 2016
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  4. Jaisani

    Jaisani Cat

    Hey @MyBagel have you contacted our Support Team about this? They will be able to provide you with the best solution. Also do try a fresh install of Razer Synapse and a restart of your desktop/laptop.

    I'll be locking this thread now. Do contact me directly if you require any further assistance.

    Just a friendly reminder, Razer Insider is not a support forum.

    Peace
     
    Jaisani, Nov 6, 2016
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