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Synapse 3.0 not Installing

Discussion in 'Razer Synapse 3 Beta' started by bbackz26, Jan 16, 2018.

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  1. bbackz26

    bbackz26 New Member

    Today, my Razer Lancehead tournament edition RGB mouse's lights were not functioning. I was confused so I thought of uninstalling and reinstalling razer synapse 3.0. However whenever I try reinstalling, it says that synapse is in fact installed when in reality it is not. Maybe there are still some files left over? I'm really not sure. I added a screenshot of the install page where it says to click which software to install but whenever I try to click the box next to Synapse 3.0, nothing happens. It also says in the bottom right corner that the latest version is installed. Please, if anyone has any suggestions of what I should do let me know.
     

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    bbackz26, Jan 16, 2018
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  2. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Hello,

    We're aware that some users are experiencing this issue and we're looking at a solution for the problem. In the meantime, please try the following workarounds :

    1. Run this file : "C:\ProgramData\Razer\Synapse3\Uninstall\RazerSynapse\RazerSynapseUninstall.exe" and then try running the installer again. This should work for most use-cases.

    2. If the above does not work, please remove this key from your registry : HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Razer\Synapse3
    and that should let you continue your installation.

    Cheers!
     
    RazerThe_Fiend, Jan 16, 2018
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    Arelmunda likes this.
  3. bbackz26

    bbackz26 New Member

    Thank you so much! Completely fixed my issue :)
     
    bbackz26, Jan 17, 2018
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