Synapse not saving custom lightning on BlackWidow Chroma

Discussion in 'Keyboards' started by Forbidden_Duck, Mar 6, 2017.

?

Do you experience this (Any chroma gear)

  1. Yes

  2. No

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  1. Forbidden_Duck

    Forbidden_Duck New Member

    Hi,
    When I restart, hibernate or shutdown my computer when I log back in and Razer Synapse starts (It starts up automatically) It changes my settings in Custom Lighting

    In the lighting settings it stays custom but in the configurator it removes my Import and put Spectrum Cycle on.

    I only experience this on my Desktop and after one of the updates 3 weeks ago.

    Thanks!
     
    polyVermilionbay360 and ardy19 like this.
  2. Jaisani

    Jaisani Cat

    Hi @Forbidden_Duck so sorry to hear this. Have you tried a fresh install of Razer Synapse? Also do try updating your drivers. Nevertheless, contacting our Support Team is still the best course of action. Our team will be able to advice you on what to do. Do feel free to contact me directly if you require any further assistance.
     
  3. Forbidden_Duck

    Forbidden_Duck New Member

    Hi,
    I reinstalled Razer Synapse and it still resets to Spectrum Cycle.
     
    T78.ch likes this.
  4. Quettan

    Quettan New Member

    Synapse isnt saving my positions of products in the bottom :slightly_sad:
     
  5. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Just curious what Operating System you're using.
     
  6. Quettan

    Quettan New Member

    I am using Windows 10 x64 Pro.
     
  7. Forbidden_Duck

    Forbidden_Duck New Member

    Windows 10 64 bit
     
  8. PT.Singer

    PT.Singer Jedi Master VANGUARD

    If you were on a Mac, I would let you know that this is normal for the time being, until the Razer devs working with Mac OS get all the bugs out. My BWCS defaults to Spectrum Cycling every other time I plug my keyboard into my MBP, and then I just import the Chroma settings that I have previously saved.

    I haven't had that problem using my keyboard with Windows 10, though. It's always been fine.

    Make sure you do what @Razer|Jaisani_Choe said and contact Razer Support.
     
    Razer|Jaisani_Choe likes this.
  9. Jaisani

    Jaisani Cat

    Hi @Forbidden_Duck & @Quettan so sorry to hear that you guys are still experiencing this issue. Nevertheless, please do contact our Support Team and they will be able to assist you both with this issue. Feel free to contact me directly if you require any further assistance.

    Just a friendly reminder, Razer Insider is not a support forum. I'll be locking this thread now.
     
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