Mice and Surfaces

Has anyone had issues with the number buttons on the side continuously spamming either the 1 or 9 buttons? This has just started happening to me and it is getting very annoying. Tried to contact the support about the issue but it is out of warranty. 

Hello,My Razer Basilisk X Hyperspeed suddenly stopped working over Bluetooth. Yesterday it worked fine, but then it disconnected and never turned back on properly.Now, when I try to connect it via Bluetooth, the only device that appears is “DfuBasilisk” — there is no “Basilisk X Hyperspeed” device listed anymore.When I pair “DfuBasilisk” with my computer, Windows says it’s connected, but the mouse does not respond at all.The blue light only blinks rapidly if I hold left click + right click + scroll wheel (or side buttons + DPI, doesn’t matter).I tried using the official Razer Basilisk X Hyperspeed Firmware Updater, but it only detects devices named “Basilisk X Hyperspeed”. It does not see “DfuBasilisk”.When I managed to start an update earlier, it stopped at 40% and showed the error “Get Region Failed”.Right now, the mouse only shows up as “DfuBasilisk”, and the updater keeps asking to “connect Basilisk X Hyperspeed”.Can you please provide the DFU recovery tool or firmware file (.bin)

Hi,i have viper mini and it just stoped working, yesterday it worked perfectly fine and today no light and nothing. I tried on second pc works just fine, reinstalled windows, updated bios, restarted CMOS battery and nothing works. Is there any possible way to make it work again on my pc?

I just got a Razer Naga V2 Pro and tried to configure it with Synapse 4 on my Max OSX 15.6 Sequoia, running in a Macbook Pro M3. Totally disappointing, the keyboard layout cannot be changed, and the keys from my keyboard cannot be used. Please DO FIX THIS. Cannot have such an issue with an over 200 Euros device. Very, very disappointing.

My razer basilik ultimate is not charging. I mean that when I put the mice on its dock to charge and it’s not charging, and I should find the correct position to start charging it and it will charge the mouse for a minute not more and then I should find another corrects position only for 1 minute of charging (My mouse is only 1 year old)

After updating to Synapse 4 from 3, I am not able to rebind my Basilisk V3 Mouse’s Keys to whatever I want. It changes in the UI but it doesn’t update on the actual device.   

Hey guys am in the market for a new mouse coming from viper v3 Hyperspeed . I really wanna get into lightweight mice and love the design of the viper v3 pro but I don’t think it’s huge upgrade. I was hoping if anyone knew if they are close on a viper v4 release ?

Hi,My Razer Viper V2 Pro dongle stopped working a couple of days ago. I tried plugging it into different USB ports and different computers, but nothing happens, it’s completely dead.The mouse itself works perfectly over a wired connection.Since my mouse is out of warranty, I’m wondering which dongle replacement I should buy that is compatible with it:Razer Viper Ultimate USB HyperSpeed Dongle--->this is out of stock, but will it work for the Razer Viper V2 Pro?Razer Mice and Keyboards USB HyperSpeed Dongle-→ will this work for the Razer Viper V2 Pro?Razer HyperPolling Wireless Dongle --->this is compatible, but I don’t really care about the 4K polling rate. It would be my last choice unless none of the others are compatible.Thanks ahead for your help 😊

Hello everyone, I am a long time Naga user (since the original naga) and before that I had the original dearhadder. Every razer mouse I had lasted me at least 2 years, some lasted 5. I recently purchased razer naga x from amazon. After connecting it to my PC, I found it disconnecting every time I plugged it in,  works for 2 seconds then disconnects completely. Tried everything; including deleting and reinstalling synapse, changing the USB port, using it on other computers,. to no avail.  Is there any fix?

hello!! ^^My HyperFlux mat is worn out and I want to buy it separately. Is it possible?

Hi recently just purchased and I noticed the skates are white are they supposed to be white ? On the pictures the skates are black and I bought from razer through Amazon bought the product new 

Razer Basilisk V3 Pro about 1yr old constantly losing connection second or two while in 2.4ghz mode. The device works fine while wired, but in 2.4ghz it’s randomly spotty and unresponsive while it’s struggling to find connection again. Dongle is 13” from the mouse. I’ve updated the firmware and Synapse as recommended from support but issue still persists.The little scroll wheel motor doesn’t cycle on/off while it’s happening... it’s just like it’s not registering any movement. Is the optical sensor on the way out? Do dongles just die?Kinda bummed out that it’s like this about a year in and am currently looking for a replacement from a competing brand.It’s done it twice in the time it’s taken to write this. Become unreliable for use in any game if in 2.4ghz mode.

tested with mouse tester, results showing left/right clicks, side buttons and dpi buttons only registering after pressing several consecutive presses, cursor moves to top left at a constant slow speed. Pressing the keys used to turn on the pairing mode don’t work. Using a replacement 2.4GHz dongle doesn’t get the mouse recognised by the synapse app but does get recognised by firmware update utility and 2.4GHz pairing utility. 

About 2 hours ago, I try to change marcros，but the Synapse 3 was crashed.And it was changed.Then few minutes later, my viper V2 pro turned off and only can use with wire.In Synapse,I saw it has 100%power.When i cut the wire,my mouse close.PLEASE HELP ME

Set my mouse on the charger and went afk for ~2.5 hours (leaving the pc on) and the mouse only charged about 10%, is this normal? What’s the expected charge rate for this combo?

I am not able to register my DeathadderV2X for Warranty. I bought it from Amazon, and it says my serial number is not recognized.

Were to buy ???? Razer Deathadder V2 pro wireless ( im in Canada ) i love the design of the Deathadder but i want the V2 because of the 2 top buttons. help

Hello, I bought a Basilisk V3 X Hyperspeed and I love it. While there is nothing wrong with the mouse usually I try to keep my things updated. The mouse firmware appears to be on 1.0.5.0. The “Software and Firmware Updates for Razer Peripherals” page does not list the V3 X Hyperspeed firmware currently. Is that a mistake? How can you update the firmware for it?

My Viper Ultimate stops working after i tried cleaning it. It just flashes blue on the DPI Indicator.

For context: I ended up going from Synapse 3 over to 4. When I did, my Razer Naga X started to disconnect randomly. Long story short, I ended up fixing the problem by disabling the lighting settings for the mouse(when I could actually use it long enough before a disconnect). But now the issue persists after a temporary lull.Is there a another solution to this issue that is out there? At this time, I can’t even use the mouse anymore. Seems like the earlier fix isn’t working anymore.Any advice is appreciated.

Hello,  I’m experiencing a long wake-up delay with my Razer Cobra Pro when it is connected through the Razer Mouse Dock Pro.  The mouse takes 10–30 seconds to respond after going into sleep mode, even if I just leave it idle for 1–2 minutes.  What I have tried so far:- Tested both Razer Synapse 3 and 4 (reinstalled multiple times, including full driver cleanup).- Disabled Enhanced Power Management in Device Manager and registry.- Disabled USB selective suspend and Link State Power Management in Windows power plan.- Checked BIOS settings (USB power states, power delivery in S4/S5, etc.).- Tested on multiple PCs (desktops and laptops, different USB ports including powered/red ports).- With Bluetooth connection, the mouse wakes up much faster (1–2 seconds).  - With the Dock Pro or wireless dongle, the delay is always 10–30 seconds.- If I close Synapse completely, sometimes the issue becomes less noticeable, but not solved.It looks like this is a firmware/driver issue with Cobra Pro + Dock

 2.4 GHz Razer Dongle Shows Connected, But Mouse Won't Connect (White Light Blinking)Hello Razer Support,I’m experiencing an issue with my Razer DeathAdder V3 Pro and its 2.4 GHz wireless dongle. The dongle appears to be connected properly (it shows up in Device Manager without any errors), but the mouse won't connect to it. The mouse is stuck blinking a white light and isn’t responding. Here is some additional context and the steps I’ve already taken to troubleshoot the issue: System Information: Windows: Freshly installed, clean system. Razer Synapse: Latest version installed. Dongle: New 2.4 GHz wireless dongle. Issue Details: The dongle is recognized by the computer, and there are no issues in Device Manager. The mouse light is blinking white, indicating that it’s not paired or connected to the dongle. Mouse stopped connecting to the dongle even though the dongle is working fine. Mouse History: The mouse started disconnecting intermittently when it

Hi,My Razer Naga X randomly started feeling sticky, when I hold the mouse the top of my fingers get sticky, I've tried cleaning the mouse with a microfiber cloth but sadly it didn't work. How to solve this? Whenever I use the mouse I feel the need to re-wash my hands, but it doens't help because when I use the mouse my fingers feel sticky again. It's uncomfortable to use the mouse now. I've bought it february 2024, it shouldn't feel this used should it? My old razer naga (molten!) didn’t get sticky until  years after it and I just replaced it in feb 2024. 

Ich habe mir die docking station pro für meine Basilisk v3 pro gekauft, jedoch lässt sich die Farbe der Maus nicht änder und zeigt nur die Spektrum Farben an, ich habe bereits die win11 Einstellungen so angepasst dass Razer die Kontrolle der Farben übernimmt, aber die Farbe lässt sich einfach nicht ändern

Is there any information on when the ZZZ collaboration is going to be back in stock? there was a post on razers instagram about it a couple days ago but I’ve seen no new information since.