Mice and Surfaces

My viper v2 pro dongle stopped working out of nowhere, the first few days I bought it it was working normally, and then suddenly it stopped working, I've tried putting it into several different ports, I've updated the driver and tried to clean it but it's still the same. I live in Brazil, is there any way to request a guarantee to ship to Brazil?

For a 200 dollar mouse you would think it has everything you need the mouse scroll wheel being one of the necessary thing in a mouse doesn't work like intended and I don't know what to do about it when I scroll down it scrolled down then up at the same time and I don't know what to do

So recently I bought a Razer Deathadder Chroma from Ebay and it is a clear fake (I own an authentic one) and I was just wondering if Razer could do anything about this ie: publish a fake authentication guide or verify certain Ebay sellers that do not sell fakes.

So I got a Razer Basilisk V3 X Hyperspeed for christmas, and I don’t want to have to swap out batteries frequently, so I have been looking for options for a charging dock I can use for it. However, all of the ones I've seen specifically mention the Basilisk V3 Pro, or Basilisk V3 Ultimate or something. I do not know if the distinction between different Basilisk models matters when it comes to wireless charging ports, so I need some help here.

so i’ve been trying to add macros to my new mouse i got because i was using the black version of this mouse and had macros working well on it. but now it’s not letting me add macros on this new mouse because it’s saying i have to have synapse running even though it is running. idk what to do, how do i fix this? 

hi, will be razer deathadder v3 faker back in stock again?I wanna switch from logitech to the v3 pro faker edition but is not in stock for a month.does anybody know if they will drop again?  thank you!

DEATHADDER V3 WIRRED PROBLEMS and hope to fixing from another firmware in the future or 2024 or new synapse :  PERFORMANCE LOW CUT OF , LOW DPI NO MUCH PERFORMANCE ON 1000 HZ , CUT OFF STABILITY OR sensor lift-off distance accuracy , wrong mouse data report. JUST THIS I THINK ! 

I have recently purchased Deathadder V3 Pro together with the Hyperpolling dongle. Can’t complain about the battery life as it lasts longer than expected and also like the shape and have no issue with the grip.My problem is related to the scroll button. I have it set up as double click with turbo enabled. This works as intended when e.g. using with semi auto weapons. The scroll wheel doesn’t wobble, but when I even slightly prod it sideways from the left side, it basically clicks as if I were pressing from top. From the right mouse button, it doesn’t do it, but from the left, I constantly find myself getting double clicks. This happens especially often in fps like Warzone.Could you guys confirm whether it is normal for this mouse to press the scroll button as if it were a side scroll button or you it is more solid in your mouse. If I got a bad model, I will RMA it asap as it really kills the fun. Never had such an issue with my old G502. 

Hi! I recently bought my partner a new Deathadder Elite and he's got the following issues with it:Inconsistent DPI, he has the settings the same as his old one and had no DPI issues on that one.Clunky clicks that don't always register (might be able to solve with some switch lube?) It's a new mouse so it shouldn't be wear and tear. Synapse 3 is installed, software and firmware are as recent as they get.Anyone who might be able to help?

I have a Razer v2 x Hyperspeed mouse. It was working fine until recently, where it started randomly cutting out. I reinstalled the software, reinstalled the driver and did a clean reinstall of windows and everything and it still wasn’t working (It would cut out for like 2 seconds and come back for 1). Then I checked settings and saw that the battery was at 0%, so I swapped the battery but it still showed up as 0%. I’ve gone through almost 5 new batteries but it still doesn’t work. I think it may be a hardware problem but I may be wrong. (for context I only use bluetooth mode bc I lost the hyperspeed dongle) (I play on laptop windows 11) Thanks in advance.

i have been wondering if i bought a mouse with the wireless charging puck would it be able to charge from mousepads with wireless charging?

Does anyone know how to fix your mouse if it won’t track or respond?

Hi I purchased a x hyperspeed mouse a while ago and was using it with my laptop. I was using the bluetooth mode as it consumes less battery power and I dont need the lower latency of the wifi. However, I recently bought a desktop pc. The problem is when I try to pair my mouse with my new desktop I get a prompt to click connect to pair my mouse with my pc, but I cant click connect without a mouse ! So I have been using it on wifi which drains battery so fast. I tried clicking with a second (wired) mouse but it wont work. Also I have tried switching to wifi to click and move back to bluetooth right after, again no luck :( Please help !!

What is the native dpi of the focus plus sensor?

Hello. Does anyone know if there are any available upgrades/downloads for the Basilisk V 3 mouse that would match it up to use with MS Dynamic Lighting feature??Upon checking here with Razer’s compatibility listing, my model’s not listed. GetHub as well does not list it either. I’m using the Monster Smart Lighting Flow Light Strip’s at present and having difficulty with it installing the App’s Desktop App and my 2.4G Wi-Fi setup install.

so i bought Razer Viper 8khz today and after installing everything the software cant detect it.Is it a hardware issue or what i have to do? I have installed the newest driver on the mouse,i had reinstalled the software,unplugged and plugged the god damn mouse and no hope.Any help? 

Just bought The V2 pro and immediately felt something wrong when moving it around. Used an online polling rate checker and it is stuck at 100 hz, My pulsar X2 works fine at 1000 hz. I've updated the firmware and the synapse settings omegle won't change the polling rate. Any one else with this issue have a fix?

my software dont recognize my mouse.IDK WHY…….i tried everything i re-installed the software,deinstall the driver on the mouse,unplugged it and etc.Please help!

X and y slider option is missing i am using razer death adder essential mouse

Hi there, I’m searching for a new mousepad to replace my QCK who I am very used to it ( I just don’t like his stopping power which is almost none ) I searching for a control mouse pad, with good/medium stopping power although not muddy nor Super slow. Preferably with similar speed like the QCK - Balanced speed; more for slow side, then to the speed side. Mainly I play CS, and sometimes Valorant. So basically will be for these FPS, where control is essencial, but also stopping power, precision and micro-adjusments. Can someone give advices about good mousepads to choose ?  Would I can get a Razer mouse pad with these specs ? I usually use Razer mouse’s, which I love and are almost perfect - I own a Razer DA v3, and a Viper 8K. Although I need a very specific mousepad, would like to buy a Razer, but if doesn’t have what I look for, I’m whiling to choose other brand. Just want to check some advices.  Edit:  Razer Mouse Pads are able to be washed ? (softly hand washed obviously) I know tha

I’m trying to decide if I’m going to buy the V2 but I am not going to be interested if I cannot remap that button, I use the button for reloading my gun in game and that has been really comfortable for me and it’ll just be an outright dealbreaker if it is only able to control the scroll wheel. 

My mouse suddenly stopped working while I was using it. The mouse blinks the green light twice on 2.4 and the blue light twice on bluetooth mode, but it doesn’t pair to its dongle neither through Bluetooth. I used a utility app from Razer to try and pair the mouse to the dongle, and it didn´t work. Already checked firmware and Razer Synapse updates. Thank you for your attention in trying to solve this problem. 

Hello guys,What do you think about razer making their own charging mosuepad(like logitech Powerplay)which could charge all mice with charging puck?I would buy it even if it was 100$, because I would then play games with basilisk v3 pro(which I think I will buy in the future)

Hello Razer Community,Does anyone know where I can get my hands on brand new unopened OG Razer Goliathus control extended that looks like this:https://imgur.com/GfOy1SwI’m looking for one that looks like this.Or the speed:https://imgur.com/yiQiiXtCheers in advance.

Hello! The mouse sensitivity stages on the synapse can’t be changed to whatever dpi I want it to be and is stuck on the default settings (stage 1: 800 stage 2:1800 etc.). They also only change when I hit my sensitivity button on mouse. How to fix so that I can change to my normal dpi settings?