Razer Support

I have raised a case with Razer in early August and again in September about my Barracuda Pro X gaming headphones not connecting or staying connected to my PC. Run through all the driver advice and used countless YouTube clips to try and fix them. Had absolutely no response from Razer support. Submitted proof of purchase information and they are still covered by Razer warranty. Has anyone else expereinced this and got any advice? 

Lost my old phone number 

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

Hi,My Razer Naga V2 Pro is not charging on dock.

I got errors on Event Viewer such as : Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973 Faulting module name: KERNELBASE.dll, version: 10.0.22621.4111, time stamp: 0xb2651143 Exception code: 0xe0434352 Fault offset: 0x0014a892 Faulting process id: 0x0x1AFC Faulting application start time: 0x0x1DB0992D571D14E Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe Faulting module path: C:\windows\System32\KERNELBASE.dll Report Id: 2d557551-7bc8-4a08-b09a-1c99eda4233f Faulting package full name: Faulting package-relative application ID:    EventData     AppName GameManagerService3.exe     AppVersion 3.5.0.370

I am translating Japanese. OS: Windows 11 I'm updating the USB wireless dongle by plugging it into my PC, but it stops at 40%.No change even after several hours.No change even after restarting the PC. Please advise on a solution. Download the firmware from the link below:https://mysupport.razer.com/app/answers/detail/a_id/4646 Purchased the product on Amazonhttps://amzn.to/4mczvUZ 

Omds bro how can I fix that my rgb lights on my razer viper mini mouse don't work, it detects the mouse and everything but when I connect it they turn on for a moment and then turn off, how can I fix that?

Whenever I hit the T key, “hnu” types out instead. How can I fix this issue?

Hello, good day! I found a thread where you helped someone recover their account after having lost/forgotten their backup codes. Can you please help me? I'm in the same boat; I lost my phone and also forgot my codes. Thank you.

Hello Razer Support,I’ve been trying to purchase a new Razer Blade in Thailand but I can’t seem to find an official online store or a verified retail partner. Most of the sites I come across are either second-hand sellers or look suspiciously like scams.Could you please confirm: If there is an official Razer online store or authorized retailer for Thailand. If not, what is the recommended legitimate channel to purchase a Razer Blade here? I want to ensure I’m buying from a trusted source and receiving proper warranty support.Thank you in advance for clarifying this.

My Kiyo worked for nearly a year then all of a sudden my mac does not recognize it nor does my windows PC.The light on the camera remains on and I cannot turn it off no matter what I do.  Iv’e tried just about everything all of the forums have suggested to try - But no matter what I have done/do - I cannot get my computer to reconize the camera. If someone could help with this issue - it would be greatly appreciated

I bought razer gold card from eneba brand new but when i try to redeem it ,it says that the pin is already redeemed . 

So I have a bunch of macros, some I made earlier rely heavily on the sequence setting. When I tried to make a new one that only contained Macrogroups it didnt work so I checked if it was on Sequence, wich it wasnt, so I set it to Sequence and tried again. It didnt work. Long story short, everytime I set the macro to Sequence and go to another tab it just switches back to not be Sequence. Can anyone help? Is there maybe a way to edit the macro file and set it to Sequence that way?

Hello, I recently moved out and accidentally lost my Dongle for my Razer headset.Can someone at Razer Support provide me with a remplacement one please ? I also have the serial number.Thank you !

I have an out of warranty Iskur gaming chair and the welding in the base of the chair broke (and now it is tilting forward….cannot be stabilized).Would it be possible to purchase a replacement base? Or is there a repairing service in my area?Pic attached . Thank you 

I have a black shark V2 pro and I lost a couple parts while moving. I lost the mic and the dongle. Is there any way I can get new ones. My favorite headset  

Hi there,unfortunately I lost the USB dongle for my Atheris Stormtrooper after our last LAN party... We looked everywhere but it is lost. Can I buy a replacement somewhere? Thanks in advance!KaZ

I’ve been going insane for hours and this is the only thing I can think of. My PC has different plug ins for microphone and headphones. When I plug the Blackshark V2 X headset into just the headphone slot, it works perfectly. If I plug the headset into just the microphone slot, the microphone works (I plugged in different headphones into the headphones slot to hear it). However, when I use the splitter that came with the headset, only the headphones work and the mic doesn’t work unless im screaming and even then is overrun with static. I just need this resolved

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

I have a Razer Black widow v3 Tenkeyless and some of my keys like: „B“,“4“, „ENTER“, and „Space bar“ are not working…Therefore I checked if I have any macro but there was nothing and I tried factory reseting it trough razer app and still nothing happened…the same keys are still not working.  Sadly I can’t regularly factory reset(ESC+CAPS LOCK+Spacer bar) the Razer Keyboard as my space bar is not working. what to do????? please help 

How would i go about buying a US only product while in canada? I know re-distributing services exist for the shipment part, but i cant figure out how to go about paying.

Hi i am unable to charge my mouse.with or without dock.tried direct cable, also cant. I am on synapse 4. tried reinstall, no use 

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?  

34278708852170This is the pin to my razer gold gift card I want to know the time it was redemmed 

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing succe