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42440 Threads
J
jmlz1987
posted in Razer Support
Razer Stealth (2016) RZ09-01682E22 - BIOS Hang Until Restart

Good afternoon all, I was doing some Windows Updates lately and whenever a restart was triggered, it would hang at the boot screen with the Razer logo. Only way to have it go past is to hard push the power button and turn it back on. I went to the Razer Support page, found my proper model (Razer Blade Stealth (2016) - Intel 6500U) and downloaded the updater to see if a BIOS firmware update was out there. After starting the program, it says my system is not recognized as a Stealth and asks me to exit out. Any idea what to do from here? Thanks in advance.

1
Razer.Caziel
3 years ago
N
NeRoXReal
posted in Razer Support
Problem with brand new deathadder v2 wired

Hi everyone today i recieved my deathadder v2 and i am having a problem when i use it first i felt i couldn't aim so good in games and it was weird i thought i might just have to get used to a new mouse after abit more time of playing i realised when moving the mouse left and right it moves in a curve if i move it in straight line to the right it goes right and down and if i move it to the left it moves left and down i was pretty sure the problem was with the sensor or something, i've disabled any calibrations and disabled windows pointer accelration updated firmware and everything after all of that i actually took a closer look of what's hapenning on the mousepad itself when i move my hand with the mouse, the mouse feet/skates/glides are grabbing the pad a bit too hard which causes the mouse to move like the shape of the mouse feet (half moon shape) therefor when moving right the mouse moves right and down in circuler line and same for the left side, left and down when i'm playing

1
Razer.Caziel
3 years ago
G
Glitterparkclassic280
posted in Razer Support
Issue with Razer hunstmant TE and AMD drivers

At windows startup explorer.exe seems to crash and taskbar gets laggy. Seems the same issue reported for Huntsman Mini which already has a firmware update, but huntsman tournament edition hasn't got it yet. Does anybody has a solution?

1
Razer.Caziel
3 years ago
N
nathanieIs
posted in Razer Support
i cant make my razer keyboard and headset orange

I cant make my razer cynosa chroma keyboard, or my razer kraken ultimate headset orange, and when i choose orange, it makes the color a bright yellow color.

1
N
3 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support
Can't even create a thread!

Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.3de57068.1618981876.2b3a77bb what does it mean? Why am I getting this??

1
Razer.Caziel
3 years ago
N
NunoLino
posted in Razer Support
Misspelled email adress

Hi, yesterday i got my new blackshark v2 x. Today when i was trying to activate the 7.1 surround sound i wrote one letter wrong on my email and now i cant use my activation code anymore since its linked to the wrong email.

1
Razer.Caziel
3 years ago
0
0993845687
posted in Razer Support
Razer gold balance limit

How much is the limit amount that I can add to my razer gold account?

1
Razer.Caziel
3 years ago
C
ckennel
posted in Razer Support
Is there a Mac Utility for updating Firmware on Kiyo Pro - Autofocus issues are massive

Hey there, We bought a bunch of Kiyo Pros for our office and the autofocus issues are basically rendering the camera's useless. I am shocked that Razer released this to the public in it's current state. I noticed that there is an update for the firmware that "might" address the autofocus issues but for some unknown reason RAZER decides to gate the firmware update and it's unclear how you get it. I have emailed support but it seems strange that with such a a huge issue they don't make the firmware update available. The other thing that is odd is that if you are on a Mac there is no way to do a firmware update. Yes I could run VMware or Parallels but that's not the point. I shouldn't have to. Making a firmware updater for MAC should take the devs at Razer less than a few days. Anyone have any insight or suggestions on how to address the autofocus issue? Many thanks!

1
Razer.Caziel
3 years ago
S
smartbaseVioletBlue867
posted in Razer Support
Does registering the product automatically qualify it for the limited warrantee?

I just got a pair of Nari Ultimates (a headset) as a present. I registered the product with the product number and serial number, but the registration wouldn't let me upload a proof of purchase, the button wouldn't work. It says that it's registered, but the page that describes the limited warrantee exhaustively mentions the proof of purchase. Can I trust that the Nari Ultimates are under Warrantee, or is there another process to go through? The website is very unhelpful.

1
Razer.Caziel
3 years ago
R
rustedinside
posted in Razer Support
Razer Viper 8kHz

Hi. Razer Viper 8kHz. Problem: after fresh start pc no mouse detected, no power to it through usb port, any usb port, in the front , in the back of pc. Not working in any type - usb 2 , usb 3. Solutions checked: 1. mouse was connected on all usb ports posible on pc, not working. 2. power options changed, to max, perfomance, all power adjusted not to turn off any hardware, in this case mouse. Also adjusted settings in device manager that pc would not disable power to mouse to save energy. 3. Checked how mouse works with synapse and cortex installed and without them. 4. Other experimental stuff done that did not helped. 5. Checked bios for any power features. 6. Searched in synapse for any settings that could affect mouse. 7. Cleaned pc with registry and other tools to fix any issues. 8. Double checked all the pc power settings and device manager power settings. Nothing wokrs! 1 annoying solution: every time you turn on pc , you have to unplug the mouse and plug back again, then mou

3
R
3 years ago
C
centralbuzzBitterLime844
posted in Razer Support
Razer phone 2 not charging via Razer Quick Charger

Bit of a bizzare one. Recently my Razer Phone 2 has stopped charging correctly but only through the Razer Quick Charger (plug that comes with the phone). I have tried different cables and all come back with the same result (as of the cable was damaged and has to be at a certain angle to charge correctly) as well as trying a friend's charger. The phone charges normally (or not rapidly) however when plugged into a standard USB-C cable and 13a-usb adapter. I experienced the same issue a year ago, however the phone also failed to connect to transfer data (usb fault). Has anyone else experienced this?

1
Razer.Caziel
3 years ago
M
mikeyfastwheels
posted in Razer Support
Razer Blade Pro 2015 RZ09-0117 32GB DDR3L (2x16 GB) Memory Upgrade

As the title states, I'm looking to do this upgrade on my older Blade Pro. I checked the support for the intel CPU and it says 32GB ram is compatible, but I'm not sure if it's compatible with the Blade itself. Currently, I have 16 GB, which isn't enough for my usage with this laptop. I also didn't order memory yet. I'm posting this because I couldn't find much about memory upgrades on this model except for the CPU-supported memory. And last, here is what RAM I was looking at on Amazon and came down to these two products: 32GB 2X16GB DDR3-1600 NEMIX RAM Memory for Apple iMac Late 2015 27" Retina 5K at Amazon.com and OWC 32GB (2x16GB) PC3-12800 DDR3L 1600MHz SO-DIMM 204 Pin CL11 Memory Upgrade Kit for 2015 iMac at Amazon.com Thanks for reading and have a good day. If you need any info, I will provide it when I get the chance. Thanks again

1
Razer.Caziel
3 years ago
L
Lissieh
posted in Razer Support
Screen won't sleep: Razer Kraken kitty

Ok, I apologise as this has definitely been asked before. However, I searched the forums first and tried the suggestions and none have worked for me, hence why I'm posting here. Problem: I got a razer Kraken kitty headset + installed synapse for the purdy lights -> screen turns off to sleep then instantly pops back on as if the mouse has been moved. Headset: Razer kraken kitty (wired) System: Amd ryzen 3 3300x Nvidia Geforce 1660 super ventus Microsoft windows 10 home ed. Attempted: 1) Disabling Nvidia output In sound settings 2) disabling HID (this worked when I disabled the USB input device one but also means that I have NO lights on my headset so kinda not what I want). 3) Praying to the PC gods for a solution. So far after many restarts nothing has worked (minus the disabling the HID but then that defeats the purpose as I lose my pretty flashy lights)

0
L
3 years ago
T
The_Impiersonator
posted in Razer Support
THX spatial audio will not allow individual app to run as stereo

I have the THX spatial audio enabled, and it sounds incredible in my games, but I want my browser to run in stereo. I already tried to add the application to the Games and Programs list and manually set it to stereo mode, but that does absolutely nothing. I have tried the same with Spotify, but it refuses to run any other application as stereo. I can set the sound of all applications to stereo and that works, but it will not play individual apps in different modes. Does anybody know how to fix this? I have the Black Shark V2 Pro, and am using Synapse 3.

1
T
3 years ago
S
smartSpaceCadetspot302
posted in Razer Support
Razer mamba Chroma driver problem

why my razer driver is old version? Do I have to use Razer Synapse 2.0 ? Mause: Razer Mamba Chroma Wireless

0
S
3 years ago
W
WhenYouNeedHelp
posted in Razer Support
GPU Max Fan Speed While Laptop is Off- EVGA FTW3 Ultra 3080

Hey all, Due to some fortunate circumstances I just switched from a FE 3070 to an EVGA FTW3 Ultra 3080 today, but anytime the laptop is turned off or set to hibernate, 2 of the 3 fans on the card kick into maximum speed. This did not happen with the FE 3070 card so I am wondering how I can fix this (beyond the solution of “just turn off the eGPU or unplug it every time” because my ADHD means I’m constantly going to forget to do this). I’m looking for a software fix, drivers, thunderbolt, etc. Setup: Dell XPS 15 9570 Razer Core X Chroma EVGA FTW3 Ultra 3080 I seriously appreciate any and all help anyone can provide because I’ve spent hours searching forums for an answer and haven’t found one. *Edit Note: I rearranged which ports the Y-splitter in my eGPU connects to and now all three fans run together at max speed.

6
Razer.Caziel
3 years ago
P
Piltack
posted in Razer Support
Détection clavier raze

Bonjour, Razer insider ne détecte pas mon clavier (razer ornata V2) et n'obtiens donc pas mes razer Zsilver. Y a t'il un moyen pour remédier à cela ? Merci d'avance

0
P
3 years ago
D
Delluminati
posted in Razer Support
Weird noise on Spacebar (Blackwidow Lite Keyboard)

When I pressed on the left side of the keyboard, it makes some metallic clickly noise. As I click further away from left, that metallic noise dampens to nothing. Video: https://drive.google.com/file/d/13mDc6kKfC6xyonnE1-1wUzBbGfe-tuLB/view?usp=drivesdk Edit: Does anyone know what's the issue and can it be fixed?

5
Razer.Caziel
3 years ago
A
AllyKat3224
posted in Razer Support
Even when uninstalled Razer won't remove my Macro

I recently decided to set up my first macro and now I realize that the key bind I set it to I use a lot more than I thought I would, so I wanted to change it. But whenever I try to open my Synapse 3, it always says failed to start. I tried uninstalling, and reinstalling, but it still says the same thing. Even when razer is uninstalled from my computer, the macro still runs when I press the key. I was wondering if there was any way I could fix this as it is getting frustrating as to why it still won't work even after an uninstall and reinstall.

0
A
3 years ago
BonEpl
BonEplInsider Mini
posted in Razer Support
Nari Ultimate disconnecting USB dongle

I have a problem with my Nari Ultimate - USB dongle started to disconnect randomly, this happens on multiple devices, disconnections stop when small pressure is applied on the side of connected dongle. Where can I buy replacement USB dongle if I'm located in Europe?

0
BonEpl
3 years ago
K
Krakensleyer
posted in Razer Support
Razer blackshark V2 X

A few days ago I bought the razer blackshark v2 x. The sound is great, the microphone is a killer but when i wear the headphones it cause my left ear and top of my head pain for wearing them not even 30 minutes. Is it normal? Please tell me what should i do.

0
K
3 years ago
Arctic__Wolf
Arctic__WolfInsider Mini
posted in Razer Support
Razer Basilisk (V1 and V2 both) cause keyboards to spam keys.

I will explain it in Russian and English. Русский: Предыстория: В 2017 году я брал клавиатуру Razer Deathstalker, никаких проблем за 3 года использования. В июне 2019 году в связи с дабл кликом на Razer Naga Hex взял мышь Razer Basilisk (V1). Год пользовался DeathStalker + Basilisk. Никаких проблем. В июне 2020 решил взять механику, взял Razer Blackwidow 2019. 4 месяца без нареканий. И тут пошли дабл клики на Razer Basilisk. В октябре 2020 поменял по гарантии и началось... Собственно проблема: Ссылка на видео с демонстрацией проблемы: https://drive.google.com/file/d/1Ylr1SsmmKehf-3SJ82zYurp1CPcBOIgj/view?usp=sharing После замены одного василиска на другой (тоже V1, но видимо более поздняя ревизия – на коробке был значок про 5G сенсор, а не "Best FPS Mouse", как на купленном в 2019 году василиске) начала глючить клавиатура Razer BlackWidow – иногда после нажатия кнопки она программно залипает (физически всё норм, она возвращается в исходное положение, речь идёт о любой кнопке на

1
Arctic__Wolf
3 years ago
D
drakito270892
posted in Razer Support
Quiero ser distribuidor o reseller

Me pueden ayudar que necesito para poder vender pines de razer gold

0
D
3 years ago
W
whosaidthat
posted in Razer Support
"Apply update from SD card" menu item in the stock recovery

Can I install images available from this link Factory Images - Razer Developer Portal by simply copying one of them (suitable for Razer 2) onto an SD card and just use the recovery to do an update? All the images, by the way, are older than the one OTA'ed onto my phone. Still if I can flash the last one it might help my phone with its charging issues. Thanks.

0
W
3 years ago
K
kevinlee1020
posted in Razer Support
Razer Blade 15 Recovery Image Needed

The main drive seems to be corrupt and it's been BSOD looping at boot even while going into the safe mode. It seems like I need to reinstall the Windows on it, but unfortunately for some reason, the laptop freezes while trying to boot into the recovery partition. I want to try to wipe the whole SSD and do a fresh install, so I can find out if I need a new SSD but I am unable to find the recovery image anywhere on the support section of the Razer website. I haven't even been able to find an email address to contact. The laptop is outside of the 1-year manufacturer warranty period. Is there a way to get hands on the recovery image so that I can make a bootable USB drive and boot into it to do a clean install? Or is it possible to just simply make a bootable Windows 10 USB drive and install it and then install the drivers afterwards?

2
Razer.Caziel
3 years ago

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