Razer Support | Razer Insider
Skip to main content

Razer Support

-

42434 Threads
J
JETBlackCoralfresh789
posted in Razer Support
Razer Synapse 3 Not Working... Please Help.

Hey! Im Ryan Ive used razer synapse for 3 years now and nothing has happened. But about a month ago my Synapse bugged out and hasn't worked since. Ive tried to go without it for a while but its getting frustrating!!!! So basically what happened was I was playing an FPS game and I was turning down my mouse sens with the synapse settings and it didnt work with the button one day and when I tried to open the app it only showed my profile and wouldnt let me on anything else. I was basically locked on my profile screen. So I tried uninstalling and reinstalling and that didnt work AT ALL. I tried to redownload it and mid download at around 41% it gave me and error "1615825877ZI1Z1IuORazerStringTranslationsSetup_v3.6.0331.031523.exe - Installation failed with error code: -1073741819" And I have googled everything about this error code and cant find anything! Is there anyone that can help or knows how to solve this problem? I really want my Synapse back it helped alot XD.

0
J
3 years ago
J
jettwang90
posted in Razer Support
Razer Blade Stealth 13 (early 2020 model) screen issues

Got the laptop pretty recently (less than a month) and I'm noticing that the screen would randomly flickers with horizontal lines of repeating Windows Taskbar (see screenshot attached). I tried to check the graphics card drivers and everything seems to be updated. Anyone else experiencing this? Does anyone know what the fix for this would be?

12
Razer.Speedcr0ss
3 years ago
D
Dredlocked_Sage
posted in Razer Support
Razer Blade Stealth 12.5' (2016) wifi not working

TLDR: looking for model of replacement wifi card, and the specs of the screws that hold the outer case together on a Razer Blade Stealth 12.5' (2016) Hi, A couple years ago now my laptop stopped being able to connect to the internet, I tried fixing it by uninstalling then reinstalling the wifi drivers and a host of other things that i don't quite remember anymore, but eventually put it in the "too hard basket" and left it. Found the laptop again yesterday and thought id take another run at it. Tried reinstalling the killer wireless drivers this morning, but it came up with a message "you must have proper killer hardware installed in order to install Killer performance suite". So thats brought me to the conclusion that the card is either fried, or dislodged or something hardware related. Assuming theres not something im missing (please tell me if there is) So, what im hoping to find out is: A) what wireless should i buy in the case that its fried and not just out of place or someth

0
D
3 years ago
P
pulseBrightPinklab167
posted in Razer Support
thx working funny sound quality trash this your end ?? was working few days ago???

look up jkdfilvsdfjikl;afdgil;'afgdil;adfgbsl;kbsdfjkl;lk.sdfhbhfgsdfhjdfghfcrtdghfydbjvyufknyuknvi y ghm9vgykjdfyniyk nuy

0
P
3 years ago
S
Smackwell
posted in Razer Support
Razer Blade 15" RZ09-03017 Battery Replacement

Hey guys. I just noticed my battery in my laptop is beginning to bulge and to avoid my house burning down I've elected to replace it. Any idea on where to buy this elusive 80 Wh battery at or what batteries would be compatible?

1
I
3 years ago
D
DoctorTatortot
posted in Razer Support
Razer Mouse

Tate Bayless 1301 S College St, Mountain Home, AR 72653 April 8 2021, Razer™ 9 Pasteur, Suite 100 Irvine, CA 92618 USA Dear Razer™: Hope you are doing well. I’m Tate Bayless and I recently bought one of your mouse's called the razer DeathAdder v2 and I have a issue. Whenever I play a click based game I notice for some reason when I click I can only get up to ten CPS which was fine until I used a different mouse and I got twenty cps that’s a two times difference on a mouse almost five times less the value for this reason I’m thinking about not buying razer mouse's anymore. I hope that you will fix this if it is some type of error with the mouse. Sincerely, Tate Bayless Tate Bayles Middle School Student.

0
D
3 years ago
H
HypnoticMeat
posted in Razer Support
Razer Blade 15 Won't Turn On

My Razer Blade 15 laptop unexpectedly shut down all of a sudden this morning (no Windows shutdown notification, no error message, it just abruptly turned completely off). Now it won't turn back on. I disconnected every external peripheral, disconnected and reconnected the AC adapter, but I'm getting nothing holding the power button down for over 10 seconds. It's past the limited warranty - what are my options? The official site told me to look for support here...

0
H
3 years ago
C
ChadderboxDev
posted in Razer Support
Razer Kraken X Lite sounds like trash?

Just got my Kraken X Lite and I was really disappointed by it. Coming from a 20 quid Chinese ripoff headset, I thought it would be better. It is not. The sound is hollow and sounds like it is coming from the inside of a can, and my friends hate the way the mic sounds, along with it being impossible to use for recording voice-overs like I used to with my old headset, because it is so noisy and ruins the audio quality. Is there any way I can fix any of this?

1
R
3 years ago
S
Silumi
posted in Razer Support
Razer Mamba Wireless suddenly stoped working

Hello, So, I have a problem with my razer mouse that literally appeared from one second to the other In wireless mode it stopped moving, I also can't click at all, but it is still glowing and my laptop also says it is connected. It works just fine when I use the cable, but I really need it to work wireless. I already reinstalled all the drivers and tried the typical turning laptop and mouse on and off, the troubleshoot also didn't recognize any problems. Hope someone can help Thank you

1
C
3 years ago
E
EzzGod
posted in Razer Support
Configure mouse on Debian

I bought mouse(Razer mamba wireless), and I am using linux(debian) as main operating system. I cannt configure neither its functionalities nor colors. What can I install to solve this problem?

0
E
3 years ago
K
KevinLikesBread
posted in Razer Support
Razer Nari THX Spatial Sound not working

Hi, I bought my Razer Nari last februari and everything was fine. Now my pc had an update yesterday and now all out of no where, my "THX Spatial - Synapse" doesn't work anymore. It doesn't give any sound but when I try a troubleshoot I can hear the test sound. This is the only sound I can hear. Please help me with this problem.

0
K
3 years ago
K
kris44dad
posted in Razer Support
I need my 7.1 surround activation code

I purchased a Blackshark V2 Pro and there was no activation code for the 7.1 surround sound in the box. If I got an e-mail, it is mis-placed. I wasn't immediately apparent how to e-mail Razor to obtain a code. How do I go about getting the activation code. I have registered my product under my e-mail address.

0
K
3 years ago
P
pinogluc
posted in Razer Support
Mouse Razer Pro Click not working

Hi I recently bought a few Razer peripherals and they've been great. In particular my Razer Pro Click mouse worked straight away without any installation needed. I first connected it directly with the cable to my laptop and then used it with the dongle after it was fully charged. Yesterday it stopped working altogether, no lights, no anything. I'm assuming it's the battery since I haven't charged it since that first time and it's been three weeks but when I plug it directly to the laptop it still does not respond and the status light does not switch on. Am I doing anything silly? Any ideas? Many thanks!

0
P
3 years ago
B
B0tolkecap
posted in Razer Support
razer kraken v3x 7.1 activation code?

i just buy razer kraken v3x, but i cant find activation code for 7.1 sound in the box. Where i can find the activation code? tq

0
B
3 years ago
C
Cazgem
posted in Razer Support
Synapse 3 not Working - Tried ALL methods listed on Forums, Reddit, etc.

I cannot get Synapse 3 to load worth a flip on a machine that it has run perfectly fine on before. Here's what I've done so far: - At least 5 Uninstall/Unplug/Remove Drivers/Wait 3 minutes/Restart Windows "solutions" - a manual reversion of Windows to a previous known working version - Deleting all registry entries/file references My computer has been restarted at least 14 times that I can count during this ridiculous process I am at my limit. I have enjoyed Razer Hardware for years, but I'm sorry, this is about to force me to reconsider if the hardware is worth this hassle. I need a solution, and the solution is CLEARLY NOT any of the above as I have done all of them multiple times using multiple execution orders. When I say removed all files, I mean my computer couldn't find one single service, directory, executable, log file, etc. with anything remotely related to "razer" in the title. Safe mode did not work either, with or without networking. I am the sole admin account on this

0
C
3 years ago
R
razer4gamx
posted in Razer Support
Synapse: OS Key (Win, Command, Meta) as additional Keyboard Function modifier?

Dear Sirs, Still today, the possibility to create keyboard function keys hotkey/ Shortcut combos like: Ctrl+Win+F1 or Ctrl+Alt+Shift+Win+F1 are not possible in Synapse because the Win (Windows)/Command (Mac)/Meta (linux) key is not being allowed/ recorded when tapped … !? ● I would like you to confirm if 1) that's a bug in Synapse that will be solved soon or 2) just a still missing feature not yet implemented/ made available. If your answer should be 2) Please, consider the support message an URGENT feature request. Thanks in advance/ waiting your feedback, best. gamx4~

1
Razer.Speedcr0ss
3 years ago
T
TANK2old2play
posted in Razer Support
ANZU assistant change to Alexa

Hello, I have a Samsung s10e phone that Anzu is paired with . When i do the tap and hold button command on Anzu, it brings up Bixby. Bixby sucks. How do I change that to talk with Alexa instead which is also on my phone?

4
Razer.Speedcr0ss
3 years ago
I
IH8U2DETH
posted in Razer Support
Gamepads that work with RAZER

I am finding that razer only works with razer is that correct or am I missing something here? I have a ps4 controller and a NVIDIA Pro Shield gamepad both of which are not programmable by razer?

0
I
3 years ago
K
Kinners_D
posted in Razer Support
Blackwidow V3 Pro - Wireless connection

Hi, My BlackWidow v3 pro has been working fine but having changed the USB port it no longer connects via the 2.4ghz wireless. I have moved the USB dongle around but with no luck. I have been able to connect it using a the mouse dongle for my DeathAdder V2 but I use that for my laptop and would prefer to get the keyboard reconnected to it's own dongle. Is there a way to force the keyboard to scan/reconnect to it's own dongle? Thanks, Kinners

3
Razer.Speedcr0ss
3 years ago
X
XarkonZero
posted in Razer Support
Razer Blade 15" (2018) Advanced Not Charging

My laptop was running low on battery (25%) so I plugged it in yesterday. The power adapter has a green LED light, so I left it for the day. Today, when I booted up my laptop, the battery says "0% available (plugged in)" but it still will not charge. If I unplug the power adapter, the laptop immediately shuts down. I shut the laptop down and let it charge for a couple hours, but it's still sitting at 0%. I tried all the troubleshooting tips found in other threads here, including the Intel ME Driver rollback and whatnot, but nothing has worked. Any idea on how to narrow down the issue and get this resolved?

5
Razer.Speedcr0ss
3 years ago
R
Rene-63
posted in Razer Support
Malfunction

My Razer Tartarus Pro stops my regular keyboard from working. I connected it to my laptop and a regular qwerty keyboard is also connected to it. As soon as I plug in my Razer and start the software, both the laptop's keyboard and the external keyboard stop working. I then have to restart the laptop to be able to type normally.

3
Razer.Speedcr0ss
3 years ago
M
monkey99tyuiop
posted in Razer Support
Razer Seiren X quiet

I plugged my earphones into the razer seiren x and it was fine until about 2 weeks ago. The sound is very small compared to other times. Idk if this is related but on the mic where you speak into, some parts are lighter than others like a flap or something.

3
Razer.Speedcr0ss
3 years ago
M
Mixries
posted in Razer Support
Difficulty

I’ve been trying to connect my iPhone 10 XS max And it’s not working. Once I put the phone on Kishi the red light on the far right will just blink but doesn’t stay red at all. The Kishi controller not working. I thought once you connect the Kishi controller and my iPhone XS Max I will be able to play. Please can some one walk me through? Maybe I’m suppose to be down loading something or connecting something to able to work.

0
M
3 years ago
V
VioletRYBawesomeretro785
posted in Razer Support
PLEASE HELP SYNAPSE 2 NOT WORKING ON MAC

I am so frustrated. I can not find a way to contact support about my issue, every time I click on email or chat with support it directs me to options that only allow me to use the razer community support. I already made a post about this issue and haven't received any help in WEEKS. I did research prior to purchasing my mouse to make sure it was supported by mac and the owner of the product said it was. All I've had is issues with the software and yes I've downloaded the mac version of synapse (multiple times..). Someone else commented on my post saying they were having the same exact issue. Won't be purchasing from this brand again. This was my original post v I am currently using a MacBook air so I downloaded the razer synapse 2 software. I am new to all of this so sorry if the answer to fix my issue is obvious. I have the Razer Deathadder Essential mouse. I registered my product but razer synapse always says "please connect a razer synapse enabled device." I tried look for this iss

0
V
3 years ago
K
Kmorse9725
posted in Razer Support
My Razer Kiyo Camera doesn't work well on zoom

The camera often flickers and sometimes shuts down completely during meetings. I am using a microsoft surface pro. Any thoughts?

0
K
3 years ago

Badges

View More
CookiesCookie settings