Razer Support | Razer Insider
Skip to main content

Razer Support

-

42457 Threads
N
niallomatic
posted in Razer Support
razer naga trinity right click issues

Recently i have found that my razer naga trinity has been having issues with the right click. I discovered this when playing destiny 2 and when holding the right button to aim down the sights it wouldn't work or would act as though it is being pressed extremely fast or not at all when holding the button. This problem has only recently occurred to my knowledge and my mouse is never dropped or hit by anything so I don't see where the problem has originated from.

0
N
3 years ago
K
KilgorTrout
posted in Razer Support
Synapse doesn't work well at all.

It will not show notifications as I switch between GPI stages/profiles. It also will not automatically switch profiles between games, even though they are correctly linked. All of this was working last night. I am under the impression that the software is just not good.

1
K
3 years ago
J
Juice.Jam
posted in Razer Support
Ripsaw HD HDMI showing as camera

Hello! I just bought a ripsaw hd yesterday and I haven’t been able to record with audio from the game. I uninstalled the drivers(or what I thought were the drivers) and then restarted my laptop. Now whenever I go into my media manager, the ‘Ripsaw HD HDMI’ shows as a camera and I am confused and all the youtube videos I have watched haven’t helped when solving this. Please help.

1
R
3 years ago
FinalDebt92
FinalDebt92
posted in Razer Support
Razer synapse 2.0 repair tool error

Dear Support. I have had problems with the 500 and 1000 polling rate. To try fix this, i uninstalled and deleted the razer folder in my program files. Reinstalled razer synapse 2.0 frok the site to see if it fixed my problem (it didn't, but caused more problems). I kept getting errors that my synapse needed to update files, but said the source couldn't be found. After pressing cancel instead, the razer synapse was installing, but after closing and reopening the app, i still kept getting the same error. After a restart, i got promt to press yes/no on RzUnlockAgent, Since it was from Razer, i thought it was needed, so i pressed yes. Cuz i think it was for accessing to my cloud settings. But yet again, i got the same error after closing and reopening the app. At this point i was totally done and uninstalled it again, deleted the Razer folder in my program files onces again and restarted my pc. Cleaned all windows caches afterwards to fully clean everything. I replugged my mouse, and got

0
FinalDebt92
3 years ago
cosmic_jojo
cosmic_jojoInsider Mini
posted in Razer Support
FN+Break key combo not putting computer to sleep

My computer doesn't go to sleep when I press the sleep shortcut. I know it is not my keyboard, it put another computer to sleep. I've also used another keyboard to see if that worked, and it did not. I have a Blackwidow, I tried using a Huntsman. Neither put my computer to sleep, but both put the other computer to sleep. Is it an issue with Synapse? Thanks.

2
cosmic_jojo
3 years ago
A
aleksbi
posted in Razer Support
Clean desk solution with eGPU possible?

Hello, I have a system of 2 (alternated used) Laptops at a TB-3-dock, a display and clasic peripherals (mouse, keybord etc) running. Laptop 1 has TB4 and is with Win10 and Linux dualboot, Laptop 2 has USB 3.1 Gen1. Please see attachment "1_systemNow.gif" Sometimes I do heavy load stuff with Laptop 1 and want to use an egpu. Is it possible to connect it to the TB-dock like attachment "2a_solution1.gif"? Do I need to use a dedicated display cable ("A")? Will that disturb the (none-TB) Laptop 2? Perfekt would be "2b_solution2.gif": using only the egpu also for dock-purposes. But will the egpu translate the video signal coming from Laptop 2 into DP/HDMI w/o using its card? Because Laptop 2 has no TB... Thank you very much! Alex

0
A
3 years ago
T
techMauveTaupeOPAL164
posted in Razer Support
Blackwidow LEDs dying

Hi. I have a blackwidow chroma keyboard for more than 2 years, but recently I noticed that some of my LEDs are dying gradually, one by one. It first started with my "Z" key, it became a bit more pink each day. When I went to razer synapse 3 I figured out that my "Z" key had lost the green light. At that point I thought well maybe my keyboard could have come with a faulty LED, I can replace it, it's okay... Then I ordered 5 LED pieces online for a cheap price, 2 weeks after that, I got another faulty LED. This time was my "C" key that had lost its blue light, followed by "Caps Lock" which lost the blue as well, then "M3" key without red, and now my "R" key is slowly losing its blue. It is weird because they are close to each other. The keyboard hasn't suffered any kind of bad usage, like too much pressure on it, any kind of impact, any kind of spill. The only thing that changed was my chroma profile. I used a white wave on a static white, so my keyboard was all white and a kind of brigh

0
T
3 years ago
L
Lydos89
posted in Razer Support
Fans turn on every few Minutes for no reason

For the last few days I'm having trouble with my Razer Blade 15 Base (2020). The Fans turn on every few Minutes even if there is no load on the CPU regardless if the Blade is pluged or unpluged from the wall.

0
L
3 years ago
D
drowsytiel
posted in Razer Support
7.1 Surround Sound Not Working

Hello, I have a Razer Kraken X headset, and I am using the 7.1 surround sound software, NOT synapse. When I follow the instructions the app gave (choose output in the software, then select 7.1 surround sound as your output in sounds) and there is absolutely no sound output. Some things I have already tried: -Unchecking Allow applications to take exclusive control of this device under properties for both my headset and the surround sound -Making sure the default format option is the same for both 7.1 and my headset -Uninstalling Surround Sound and reinstalling -Restarting my computer I have lost count of the other smaller things I've tried and I'm at a loss of what to do to fix this. If anyone can help, that would be great! I don't want to weather the support system again, but I will if it is the only option. Thank you!

1
D
3 years ago
Q
quickHunterGreencar802
posted in Razer Support
Razer Hammerhead Tws connect to macbook, but no sound

I already try couple things, in system reference its output Razer hammerhead, but still no sound, any solution pls?

0
Q
3 years ago
O
Oscar_205
posted in Razer Support
Razer Nari Headset Dongle mit Wackelkontakt

Also nach einer Zeit, ohne den Dongle angerührt zu haben, trennte sich mein Headset immer für eine Sekunde. Diese Vorfälle passierten immer häufiger und ich probierte es mit den Updates und dem Support, jedoch passierte nichts. Manchmal funktioniert es und manchmal nicht. Heute hab ich herausgefunden, da mein Dongle einen Wackelkontakt hat und bei der kleinsten Bewegung sich trennt. Da das Headset recht neu ist, wollte ich fragen, ob ich den Dongle von Razer ersetzen lassen könnte, da die Garantie angemeldet ist und noch nicht abgelaufen ist. Das Headset wurde über Amazon bestellt und war eindeutig eine originalverpackte Neuware. Mit freundlichen Grüßen Oscar

0
O
3 years ago
T
techNeonFuchsiavalley879
posted in Razer Support
razer hammerhead true wireless app language

Hello I have a problem with razer hammerhead`s app i dowload the app but apps interface is korean first i think its about fermware update i made the update but its still korean i translated the interface but in setting menu i couldn`t find it a language change settings (there have speech laungce settings but) please somebody can help me pls i cant use it the headphones correctly because for app i want change eq but i dont understand anything anyone know about this please help me to change this interface languange ?

0
T
3 years ago
M
Marauder95
posted in Razer Support
RzLightingEngine.dll crash

Hi! As title says, my multimedia/etc buttons just stop woring on my Blackwidow Elite. I tried to check Synapse 3 but it couldn't detect the peripherials/crashed when clicked on anything in it. I attached a pic of the crash log. I already tried: - deleting the dll - repairing Synapse 3 - reinstalling Synapse 3 - disabling Chroma Apps None helped. Any help is welcomed!

0
M
3 years ago
M
MarcoManiak
posted in Razer Support
Razer Spare Parts Europe

Don't buy Razer if you want spare parts in Europe. After being looped around and around and around, it was time to call them out. Trying to get a replacement dongle for my razer nari ultimate only got me frustration, wrong reply info and a waste of time. If you are planning on buying a razer product in Europe just don't. They don't support you, and they don't really care. After 20 days of messaging around the couldn't even answer my simple question if they have spare parts in Europe.

0
M
3 years ago
K
KiIlBiIl
posted in Razer Support
Razer Synapse global keys problem

Hey, i updatet Razer Synapse today (3.6.228...) but now a have a problem with global keybinds. For each new key assignment the keys Shift and Crtl Keys are preset! I can not delete them. That was also possible before? I just press FN + F7 and Ctrl/Shift come automatically. No matter what combination I press!

4
Razer.Speedcr0ss
3 years ago
C
coolsideSkyBlue297Insider Mini
posted in Razer Support
Fn key does not work when creating global shortcut

Just updated Synapse to latest version, now I can not use fn key (Razer Huntsman Elite) to create shortcut. Before update it was working. When I press fn key it also enters Shift + Ctrl. Before When I pressed fn key only Hypershift was entered.

1
Razer.Speedcr0ss
3 years ago
N
nykspree8
posted in Razer Support
Huntsman Elite - Mute Volume Light

Hoping someone here can provide an answer to my minor issue with the mute volume button. The button no longer lights up red when I click to mute my volume and I can't seem to find the control for this in my Synapse settings. I know for a fact I did not fiddle with any settings for this, but I did have a windows update last night, but can't say for a certainty that would have changed anything. Any help with this is appreciated!

15
Razer.Speedcr0ss
3 years ago
M
MagicEmperor21
posted in Razer Support
Error while installing Synapse 3

i got this error while i am trying to install synapse 3 for my razer deathadder essential. i tried to remove the download and reinstall it, but didn't work. can anyone help me on how to install it.

5
M
3 years ago
M
MarvinRamsey
posted in Razer Support
Workaround for Lagging/Stuttering Audio&Video caused by Synapse 3

Razer Insider | Forum - Weird System Lag with Synapse 3 Only @Razer.Speedcr0ss asked me to open a new thread for the issue: Synapse 3 also causes for me System Interruptions that might result in Audio and Video stuttering. I also had to uninstall Synapse to make it work. I remember having the issue with the Deathadder Elite in the past and I stuck it to static mode to resolve the issue with Synapse 2. Now after I set ALL the devices that support Chroma to "static" mode, it for the time being does no longer happen. (At least it appears to not happen anymore.) The only time I noticed it happening again was when I put my V2 Pro onto the mouse dock. That may be related to the fact that once the mouse is in the Dock, both the Dock and Mouse will default to "Spektrum" (or possibly "Spectrum" in English) . I have not yet found a way to prevent the color mode to change while the mouse is charging. So once I remove the mouse from the Dock I might unplug the dongle and replug it again (see o

1
Razer.Speedcr0ss
3 years ago
C
Cx138
posted in Razer Support
Synapse crashes after sleep

Pretty standard Windows 10 Pro install. Has WSL2, a bunch of games and some Adobe stuff. All legal, nothing nefarious. Hardware: Naga Trinity, Ornata v2. I sleep this PC every night. Randomly the Synapse software stops working when I wake it up, the devices go back to the default colour cycling (which is slightly out of sync btw), and I have to "End Task" Synapse. I'd upload my msinfo, but if you're gonna provide an "Upload a file" button, and check the file size, perhaps you should allow zip files?

3
Razer.Speedcr0ss
3 years ago
L
Lil_smhhh
posted in Razer Support
Razer Viper Mini и Razer synapse 3

Всем привет, случилась такая проблема - synapse 3 не видит мышку viper mini, но клавиатуру видит ( razer cynosa v 2) пробовал менять местами в USB портах, не могло. Что делать?

0
L
3 years ago
A
austin_g4
posted in Razer Support
No 7.1 Surround Sound Activation Key Kraken X

I know this thread comes up a lot, but I lost the activation key for the 7.1 surround sound. Anyone can help me out and point me in the direction to get the code? I registered the headphones to get the key but alas, I've received nothing. Any help or wisdom anyone can provide?

4
Razer.Speedcr0ss
3 years ago
J
JDavenport
posted in Razer Support
Razer Synapse 3 installer just creating an unopenable ERR File

Recently just bought the Blackshark V2 because my current headset is breaking. Audio is awful and mic sucks on the blackshark so i have to try installing Synapse 3 to sort through and fix it. It wont be detected on synapse 2 so i tried installing synapse 3. Dosnt work. It just creates an ERR file and wont install. Ive gone through so many threads to try and fix it, but nothing works. Yes ive uninstalled everything to do with synapse. Yes ive uninstalled drivers and reset PC. Yes ive opened in administrator. I cant get it to work. It just flashes a small screen and shuts instantly, adn then creates the ERR file. If this is an error that wont fix then im gonna have to refund and get a headset from a different company. Synapse has been nothing but a pain to me recently. Cant even include the ERR file because its unsupported on here

1
S
3 years ago
F
FoamSolo56
posted in Razer Support
Razor Kishi, iPhone, stadia

Razor Kishi wont connect to stadia app. It has newest firmware and the red light doesn’t stay on. Help please?

0
F
3 years ago
R
Rizotto_Lindo
posted in Razer Support
How to Conect My "Razer OVERWATCH ManO'War TE" to the razer synapse ?

My razer synapse never finds the headphone.

0
R
3 years ago

Badges

View More
CookiesCookie settings