Razer Support

Hello, I bought my Razer Iksur and it's extremely damaged over the years I've used it.Is there a way I can pay for a replacement or repair?Love the productRobert

my frejya was working perfectly both in games and audio before,but now it has stopped working.i hve synapse 4 ver 4.0.86 installed on my laptop.it updated automatically,and i think the problem started  after this update.it doesen't work properly anymore and i can't fix it at all.i have barracuda pro and nommo v2 pro connected to my laptop.frejta is detected,i can adjust the settings,and it even vibrates in the settings test,but it does  not synchronize at all.There is no response in games or audio.will it be fixed or should i return it?????? 

I can not connect to my new aether light strip to the Synapse. I already done the connect to app but when i tried to find my device in add gamer room device part it couldnt find it

Hello,Since somewhat recently (unsure when exactly it started happening) my Synapse 4 on each startup of my PC switches from THX Spatial to Stereo (Headset is the Razer Kraken V3 HyperSense) and I have to go open Synape, go into the settings and switch it back. Once it is switched it stays on THX Spatial until the PC gets shut down and on the next startup it switched back to Stereo again.I have tried the usual stuff like uninstalling Synapse, fresh/clean install, deleting Profiles and creating new Profiles but the issue persists.Any ideas for fixes would be appreciated.

I just received these headphones as a gift, and I'm wondering if I'm missing something in the settings. The headset has been fully charged, but it occasionally says "powering down." I have to manually turn it back on each time. Does anyone know how to fix this or why it's happening? Thanks!

Hello. I am interested in a couple of Razer products. However, i found out that there is no shipping to Lithuania option while trying to checkout. I was wondering if it is a mistake? Because there are options for neighboring countries like Latvia or Poland. Lithuania is part of EU too. Best Regards, Ričardas Rimkus

i dont know if its my hard ware issue or not, but the keyboard was working fine the other night. the next day, my keyboards lights arent working. the mouse and the mouse pad are working fine. i have updated razer synapse and also tried installing updating the firmware you get in the website. i have even tried changing the dynamic lighting but nothing seems to be working. is there anyone who is facing such issues. and are there any other solutions for it if the problem isnt in the hardware. also how do we know if the lighting problem is from the hardware or the driver problem. 

Hiya all.I have some problems with my Barracuda audio volume wheel. I think it needs some maintainance, a simple cleanup or its replacement, i don’t know. Sometimes it happens I have no volume on the left or on both or it suddenly rises up... symply touching it makes the problem arise, whilsst touching it again finally solves it.Can u suggest me where can I find support for this problem?The headsets are very old, certainly out of maintainance, but they are still very good and comfortable, I use then during working hours, almost six hours per day, since 2019…thank u,Giuseppe.

I have two options for my new headset, the one i use right now works fine but I am curious about the other setting. When i select it currently I don’t get any audio. What is it for?

Back to play a game from my laptop after a long break and this problem appears 

When I go into the overlay with ctrl ,shift and o. i still move like in game so if I'm in a fps i cant move the mouse and when I'm not the button clicks are registered in the game and not the overlay. Is there a fix? The game i tested in is Apex Legends.

The connector ripped off and got lost when I was repairing the side buttons when it got loose inside.I already bought an entire side button PCB with switches and all but didn't realize it didn't come with the connector I specifically needed. Also bought a 4-pin FPC head/connector online and it's not the compatible one, with zero knowledge on electronics, my last resort is to ask here for specifics  

I want to change from (email1) to my new (email2) because I cannot access my (email1) anymore. Thank you in advance.

In Pc mode the touchpad works as a mouse with left and right click, I cant find anyway to remap the left and right clicks to another function in the Razer Synapse software ie as ctrl+1 or to F key for example, is there a way to do it at all as i just use my actual mouse if i need it.

 Hello Razer Support,I own a Razer BlackShark V2 X headset, but I cannot find the 7.1 Surround Sound activation code that should have been included in the box. Additionally, the serial number on the headset is partially worn off and difficult to read.I purchased the product from Noon, and I can provide proof of purchase if needed.I would appreciate your help in retrieving my activation code or verifying my device so I can activate the 7.1 Surround Sound feature.Please let me know what information or photos you need from me.Thank you. 

i own the keyboard for 5 months with no issues, but today the battery died and it won´t charge up. I already updated the firmware and swicth power sources, notihing solve the problem. What should i do?

now i have a warranty or my black shark v2 x and im trying to get a new one but the serial number got dissappeard and now what do i do 

hi i lose my old phone number so I can't have my authentication codes or backup codes. and im traying to updated but doesnt let me do it 

I CANT FIND ACTIVATION CODE I WILL BE CRAZY….

The camera is support to store settings in the camera, so that you can use it without having to have software running.  i.e., I store a setting using synapse, and when I run the camera app, those settings are applied there as well.why does this not happen.  I’m on latest Synapse. I’m on latest firmware.  What is going on.  The “syncing profiles” dial just keeps spinning, spinning, spinning.

When I use the Razer software Thx on my PC, there is some noise 

ive had my Enki X’s Chair for quite some time now, almost all the legs have broken, and i can no longer use it. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken legs and the serial number.

the razer kraken v3 pro button doesn’t work its like it stuck inside and now i cant oppen my headphones.

I have a Razer Book 13, and last week, my battery swelled.I've been trying to find a Razer Care Center to purchase a new battery (not a third-party one), but it seems to be an impossible task. How can I find the locations of Razer Care Centers?I live in munich (germany). I tried a third party battery but after replacing the battery is not recognized and not charged by the laptop. I have tried with BIOS update and CMOS reset but not success. Therefore i am looking for original parts only. Thanks for your support. Razer Book 13 with Serial No. BY2049M15801796Battery:Model RC30-0357 Capacity 4762mAh, 55Wh Nominal voltage 55V 

Hi, i have problem with my Viper V2 ProRegardless of the connection: USB or 2.4GHz my mouse can simply stop moving the cursor mid-session. The mouse is charged, but the same thing happens when connected via wired connection.But mouse clicks are processedI also noticed the mouse's LED blinking a couple of times.