Razer Support

Hello, I have recently buy the Razer naga V2 PRO (1week ago), and almost all is fine that a great mice, but my side buttons 1 2 3 doesn’t work. on 6 an 12 buttons panel.Do somebody have the same issue?it’s connected via dongle (try bluetooth and wire), i have all up to date (windows raze synapse and frimeware) tested on multiple softwares, clean it as recommended by razer etc. try remapping the butons and nothing work.i have contact razer support and open a ticket and waiting there answer but i wish to know if somebody also have this issue or it’s just bad luck and will it be cover by warranty? thanks for reading and your responseshave a great day

I bought this a little over a month ago, been working amazingly except tonight, context: The headset is connected to my pc via the dongle and was charging through the usb-c cable connected to my pc for over a day. I accidentally turned it off while using it (holding down the power button, while still charging through my pc) and i heard the “power off” audio, then it happened, nothing, the headset wont turn on, wont charge, wont connect on Bluetooth or anything. There is no light on the led. When i try to turn it on (holding down the power button) nothing happens, no light or any audio.

Hi everyone,I bought a Razer Barracuda X headset yesterday. As soon as it arrived, I tested it with all the connection options (dongle, bluetooth, 3.5 cable) on my Windows PC, all fine, super happy with the device. I connected it with the USB-A to USB-C cable to my laptop, and went to bed to let it fully charge. I saw the blinking red light, so I assumed everything was fine.This morning, not even 12hs later, I attempted to turn on the headset to connect it to my iPhone and, surprise, it won’t turn on. I tried connecting it to my laptop with the USB cable again, no lights. I tried using the 3.5 cable and, for some reason I still cannot comprehend, the audio it’s extremely distorted both output and input. Before someone tells me to update the firmware: I can’t, because the tool requires the headset to turn on and, as I previously mentioned, I cannot do that.I know my computer is not the problem because I have a Corsair headset that is working perfectly both with USB and 3.5.Anyone else e

I need a replacement for my Kraken V4 BT wireless headphones, and they are not for sale anywhere.  What am I supposed to do. 

Hi Razer Support team,Recently my Viper Ultimate mouse (RC30-030501) has started disconnecting every second whilst using the dongle. I have tried to change usb ports on my main PC as well as using it with multiple other devices and the behaviour persists.When the mouse is connected directly via USB, the issue is gone, which leads me to believe something has happened with the wireless dongle itself, although it has not been removed since I’ve got it (it lived untouched in the docking station that came with the mouse).Is there any posibility to aquire a new dongle and pair it to my mouse? Looking forward to your response.

Hello, I have had my nari ultimate for a while now, all of sudden today it started to reset itself and i cannot connect it anymore via the dongle, i have reset both devices and nothing seems to work, reinstalled synapse also and it appears the hardware is faulty, looking on here there appears multiple people with this issue so surely this considered a proddcut defect? Really shocking it stops working for no reason, is there any fix or way i can get a replacement?

Hello My name is Elmis, I am from Brazil. First I would like  to say I am a  very loyal  razer costumer, which  makes me even sadder. I ve bought razer mamba, razer fifrefly, razer blackwidow v2 pro ,  razer ManO'War, Razer Deathadder v3 pro,  razer Kraken v3 pro, and razer blackwidow v3 mini.  When I first bought a  razer  keyboard (razer blackwidow v2 pro) I had a problem within a year, so They gave me a new  one, that within a year stopped working (just would not turn it on at all).  Now I have a razer blackwidow v3 mini that is spamming  and double clicking that is annoying me so much, I tried everything and  never fixed it. I also had problems with other razer products But I guess they were “worn out” within 2 years, which is funny cause my friends that use logitech and other brands have their stuff forever… Anyway, I can't help myself, I am a razer Fan since I was little and I love the brand, but it makes me sad that I can't have a decent buy, I need a fix on my keyboard asap. Li

Dear all,  My laptop has gradually starter to have a issue with the screen and now rarely work. All points out the problem is on the 40pins eDP cable that looks to be easily damaged around the hinges. Any way of getting a part to be able to extend the life of my laptop of it is game over for my laptop? It would be a pity the laptop is still performing great as you would expect for what you pay, but a weak point on the design and this becomes useless.  Kind regards, Manuel. 

Hello, I’ve had an issue since I created a macro. From that moment my “-” bind on keyboard and also  on mouse (wich is button 6) arent’ working when Synapse is on. I deleted all macros since then, reset all profiles on K&M but nothing is working, I can’t use my keyboard note “-” and my button “6” on my razer chroma.What can I do other then shutting down Synapse?

I was using my device normally no gaming or under stress all of sudden the screen froze I waited for like 20 mints thinking it might unfroze itself but that didn’t happened then I tried forceful shutdown by pressing the power button it turned off and now it won’t turn back on no sign of charging nothing is happening holding the power button for 10 seconds then I’m seeing a white flash blinks once and nothung I tried removing battery tried the charge reset combinations but to no avail

I LOSE  basilisk usb dongle.How can I have this replacement

I LOSE  basilisk usb dongle.How can I have this replacement

I just freshly formatted my PC and installed THX Spatial Audio. The login/register screen opens completely fine. But the exact second I log in, the app minimizes itself to the taskbar and just sits there. The main window never comes up on the screen.I had this exact bug before on my old Windows, and I fixed it by moving/copying a specific folder/file to another location inside the system directories (like AppData, ProgramData, or Program Files). It was a known local conflict fix on some forum, but since I just formatted the PC, I don't have my old files and I can't find that forum post anywhere.It's definitely a local system/permission issue that triggers right at the login phase. Can anyone who knows the fix help me with this?

Hello Razer Support Team,Greetings from Korea! I hope you are doing well.I am currently using the Razer BlackShark V2 Pro headset, but unfortunately I lost the original USB wireless dongle.I checked the Razer Korea online store, but I could not find any replacement dongle stock available for the BlackShark V2 Pro.Could you please let me know if there is any way to purchase a replacement USB dongle for this headset?If possible, I would also appreciate information about compatible dongles or alternative ways to order one internationally.and my headset model is [Razer BlackShark V2 Pro - Wireless Gaming Headset - White Edition - Korean Packaging]Thank you very much for your help, and I look forward to your reply.Best regards,- korean gamer -

HiMy wireless USB-C dongle for my barracuda X isn’t working anymore (tested on different PC). Is there a way to get a replacement one ? Thanks 

I lost my activation code and I don't remember my serial number.I've been using the device for almost 2 years but I haven't used the driver and I can't find my activation code. Can you help me?

I have a Razer Wolverine V2 Pro PS5 controller.   The rubber on the indented thumb sticks has worn away on the sides.  Apart from this the controller is still working fine, being using it on average daily since end of 2023.  So can I purchase some new thumb sticks from somewhere or some new rubber covers?  I looked on the website and I couldn’t find them listed anywhere.  After the ones with the indent, not the dome. 

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 in Synapse. I am trying to remap my hotkeys—for example, changing key "01" to the letter "K".However, whenever I try to assign a letter, it automatically changes to a number instead (like "1"). Right now, I am completely unable to map any of the buttons to the custom letter hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Hello,I just upgraded from Synapse v2 to Synapse v4 and to keep it simple, the Reactive effect will not work at the same time with my Huntsman V2 and Mamba Elite. Let me elaborate…If the Reactive effect is working on the keyboard, it will not work with the mouse. If I re-plugin the mouse, the Reactive effect will work with the mouse and stop working with the keyboard. Troubleshooting & ObservationsI plugged in a Mamba TE and the Reactive effect worked at the same time as the keyboard. What was strange, clicking the Mamba Elite triggered the Mamba TE Reactive effect. I tried different USB ports and this had no effect on resolving the issue. Dynamic Lighting in Windows 11 is off and only recognized for my Huntsman V2. When using a Quick Effect set to Reactive, the effect fails on the mouse, not the case with the keyboard. On Chroma app’s Dashboard, certain effects are not available for the Mamba Elite despite being available in Chroma Studio. For example, the Fire, Starlight, effect.

Can someone provide me with the Firmware Updater for the Black Widow X Chroma? The Keyboard doesent work/ is stuck as Razer Bootloader mode. Synapse won’t recognize the keyboard even after reinstalling and updating to synapse 4. I have also tried everything else ( different device, reinstalling drivers etc.), nothing helped.

I cannot find the exact dongle for the v4 pro anywhere on the internet and I was wondering if anyone from Razer could please reach out and help me get a replacement, as I lost it while moving houses. Thanks to anyone who cares.

 This is my first time using a Razer product and my first Razer ID account. When I try to activate the 7.1 Surround Sound, I receive a message stating that the activation has already been used, even though I have never activated it before. This leads me to believe that the activation code may have been used before I purchased the headset. I kindly ask for your help in resetting the activation or providing a new 7.1 Surround Sound activation code for my headset. Details: Headset Model: Razer BlackShark V2 X Please let me know if you need any additional information or documents from my side. Thank you for your time and support.  

Hello guys can you help me, i lost my old phone number and i can't recharge i have 120 razer gold and i can't use it because i dont have access in my old phone number. 

Hey,I recently lost my dongle and have not been able to find it for a while, is there a way to get any replacement dongles for the blackshark v3 x hyperspeed or would i have to use it wired/buy an entirely new one :')thank you for the response in advance

So my problem is first i didn’t get a activation code for 7.1 in the box and second when i tried to register my headsets it says its already registered when i never registered it before.