Razer Support

So i recently purchased a Razer Wolverine V2 PlayStation and after using it for a week or two the thumb stick won’t go back to the center. It’s like a lazy eye. Is there a way to fix it or replace it?? Without buying a new controller??

Whenever I lift my mouse if I am playing a game where scrolling swaps weapons or inventory slots, it does it automatically. So when I lift my mouse the game swaps to my next weapon or inventory slot. I do not see a setting in synapse to turn it off or any setting on the mouse to stop it. Any recommendations?Another example would be on a website, whenever I pick up my mouse it scrolls down a certain ways without me touching the scroll wheel button

I lost my phone and don't have access to backup codes, help me change my mobile numbers.

Hi,I’m buy packs in game path of exile via Razer gold is successful but in path of exile is fail and my gold is deducted please help 

Hello, I bought my Razer BlackShark V2 Pro (2023) bt and registered it but they never sent me the 7.1 Surround Sound Code to my email.

ive bought a viper v3 hyperspeed mouse but im trying to return it as i regret the purchase but my order number invalid

Hi folks I’ve been trying to fix my razer id details but the mobile number I used to have no longer exists and I can’t change any details on my account page. Can someone help me, please? Thanks in advance for any reply.

Hi Razer Support / Forum Moderators, I submitted Ticket #(REMOVED) regarding a $200 card I purchased that I am unable to redeem. I was told to expect a response within 72 hours, but I haven’t received any update yet. Could a moderator or support agent please escalate this ticket? The card is high-value and time-sensitive, and I would greatly appreciate prompt assistance. Thank you for your help!Shelby (REMOVED)

I'm writing to report a critical stability issue with the Razer Blade 16 (AMD Ryzen HX390 + NVIDIA RTX 5090) affecting professional workflows that rely on intensive GPU usage.Issue Summary:When running GPU-heavy applications such as DaVinci Resolve, Blender, or Unreal Engine, the system frequently: Freezes completely, requiring a forced shutdown. Becomes unresponsive during timeline playback or rendering. Shows no thermal or throttling warnings, and drivers are all up-to-date. Root Cause (Confirmed by User Testing):After extensive troubleshooting, I've confirmed that the issue is tied to NVIDIA Optimus (hybrid graphics switching). When Optimus is enabled (default BIOS setting), the system is unstable under GPU load.

Hey, I lost my sim and I had recently bought razer pin here in my account yet there's this 2nd authentication. I lost my sim way back then, can someone help me 🥲

The original Razer Synapse dashboard would show how much charge remained in my wireless mouse. How do I see this with the new web-based Synapse?

My Blackwidow V3 TKL is not being recognized by windows. Sometimes when plugged in, the lights turn on and it is seem for a second before being unrecognized. Synapse does not see it at all. 

So I've just seen that this product has become out of stock. Is this going to be continued to be restocked, or was this headset a limited edition item?

Hi, I’ve ordered yesterday a brand new Blade 18 2024. I’ve received today the tracking number from DHL, but very soon after, shipment was showing a Exception status on Razer’s tracking page and a “Shipment is on hold” with a red warning mark. I’m very worried because I’ve read bad things about this status regarding orders (on another post in Razer Insider it’s said that “The shipment is on hold because it did not go through security inspection. I (DHL operator) can not see the details. The shipper should contact with his local DHL department for more information.”)). 

Hello Razer Team,I'm currently using the Razer Barracuda X Plus and overall I'm happy with the device, but there’s one issue that significantly impacts my experience.The headset automatically powers off after a period of inactivity (no sound), which makes sense for battery saving. However, the problem is the loud “Power Off” voice prompt that plays unexpectedly when I’m deeply focused on something — especially after listening to a lecture and continuing to work in silence. I often get startled by the sudden voice prompt, which breaks my concentration.I would really appreciate it if you could add an option in Razer Synapse to disable the auto power-off feature, or at least allow the voice prompt volume to be adjusted.

Hi, My Razer Basilisk V3 Pro does not turn on or respond to any connection when plugged in via USB dongle, with the original cable, or even in BT pairing mode. The only thing that turns on when plugged in is the white profile light below the mouse. It does not even get recognized for a firmware update. The model is RZ01-0462.

When I click “download” on this page 7.1 Surround Sound | Razer United StatesI am being sent to an empty white page with this text. What do I do? I’m aware of the new software but I love SS 7.1 and can’t live without itThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>X0XEDQS94GW5PY64</RequestId><HostId>H9M5aO4PNgNxW0FZECB/+bN2WDEWoliGyD2jvHZDKzJJLViGDUg9HUlJdLTeYyoAB2ka9ZJ0Ylc=</HostId></Error>

Updated to synapse 4 today and now cant connect chroma to my hue lights to control them with razer. Tried installing the hue sync app and making sure third party control was active. Tried restarting both chroma and hue sync.Any help is appreciated.

  After starting a macro (mapped mouse movements), there is no way to end the macro until it finishes by itself. I tried to end it by pressing the ESC key, even with the same key that starts the macro, in the settings I turned on/off by pressing the key that starts the macro, and it still doesn't respond. Once the mouse movement starts, I have no way to end it. This can cause unwanted clicks and movements in the system. Please advise how to reliably end a running macro, thank you.

Hello,  I have a Razer book 13” RZ09-0357 And last week my screen suddenly died. The laptop itself is still functioning well, and im pretty sure the laptop is out of warranty. is there any way to replace the screen if I live in Netherland? Thanks before

Subject: Content Creator Collaboration – Razer KiyoHello Razer Team,My name is Yuri Barros, and I run the YouTube channel Advogado do Diabo (The Devil’s Advocate).I create multilingual content (Portuguese, English, French, Spanish, and Italian) mixing MMA, philosophy, cinema, and technology — and my videos already reach audiences in Brazil, Portugal, France, India and beyond.Some of my recent highlights include: 🎬 Viral video comparing India x Brazil corruption (tens of thousands of views and strong engagement in India). 🥊 Exclusive interviews with Mansur Peixoto and UFC fighters such as Khamzat Chimaev, Marcelo Zulu, and Melquizael Costa. These videos have attracted an international audience, and my channel is rapidly growing (+900 subscribers and

 I have a Dethstalker V2 PRO keyboard and I'm having a problem with the backlight. When the keyboard is not in use and goes into sleep mode, the backlight turns off. However, when I start using the keyboard, the backlight doesn't come back on. I have to go into the Razer Chroma app to turn it back on, which is incredibly annoying. Is there a solution?

PLEASE FIX THIS RAZERSorry if my tone is not up to par cus im frustuated. I downloaded system rescovery image from razer's website PI480_WW_E22H2_T09 it comes in a zip file so i cant mount it in rufus or something similar as i will need an iso file for that purpose. So i also downloaded fresh copy of windows 11 ISO from the official site. After the initial OS mount on my rufus bootable installer i also extracted the recovery image i downloaded fro. RAZERS OFFICIAL WEBSITE and pasted it on the root folder of RUFUS. everything goes well the system reset starts up on boot. But now its been an hour and its STUCk in copying files process at 69%.Mind you i downloaded the official release that razer put up on their website and it doesnt work maybe corrupted even so i ask you this Razer. I paid $2500 + for this device and i get no help ? Where is your support ? Ive been woth razer for years and years and every new year i get d

Hello razer,  Hello guys,I need some modification to use in socket am5?