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43573 Threads
kw.yeo
kw.yeoInsider Mini
asked in Razer Support
Razer blade 14 charging slow

The issue is as mentioned in the title, Hi I had recently got a razer blade 14 back in May 2024. everything was ok until about 2 weeks ago. I realised my blade has been charging abit too slow.I first realised the issue when I was using a 3d program while plugged in with a 100w usb c charger. So i thought it could just be that the 100w was not enough to supply for the program. (It was blender and without running much graphic power, just basic modelling)However, after that I had tried a few times with the 230w original charger, and I realised the laptop has still been charging was too slow such as shown below. (this was connected to an extra monitor with hdmi and the monitor has its own power supply).I remember the laptop used to be able to charge quickly even with a USB C 100w Anker charger, not to mention the original charger. So I am quite worried when I saw how slow it is charging now. to get from 40 % to fully charge, the system predicted almost 2 and half hour for a full charge, wh

80
kw.yeo
2 months ago
J
jana004Insider Mini
posted in Razer Support
jana004

My key is used by someone else.

30
J
2 months ago
C
coolSkyMagentaweb835Insider Mini
posted in Razer Support
i accidentally damage my card pin

How to get my code back

310
C
2 months ago
SBsander
SBsanderInsider Mini
asked in Razer Support
Razer Blackshark V2 (Pro 2023)

Can someone give me PUBG settings? Sound normalization on or off? 

140
SBsander
2 months ago
A
Anonymous
asked in Razer Support
Razer blade 14 2017 recovery image for RZ09-01953

I've just purchased a preowned laptop which was seemingly wiped beforehand, I cannot get into the f9 menu so I decided to grab it form the website, except this laptop is older than listed. Would there any other way I can get a factory windows 10 image? I rather prefer to get a copy with the drivers and software prepackaged.

272
A
2 months ago
K
ksdd407Insider Mini
posted in Razer Support
only way to update the firmware??

I bought this headsets and moved my house next day..while moving this thing got lose... trying to sync with synapse but seems like the dongle is needed.is there any other way I can connect / sync so that I can update the firmware...??thanks...:(

50
K
2 months ago
K
ksdd407Insider Mini
asked in Razer Support
can i update firmware my black shark v2 pro without dongle? Question

I bought this headsets and moved my house next day..while moving this thing got lose... trying to sync with synapse but seems like the dongle is needed.is there any other way I can connect / sync so that I can update the firmware...??thanks...:(

40
K
2 months ago
H
HugosteaInsider Mini
asked in Razer Support
My laptop (razer blade 14) has ni storage left, what are my options?

I only have around 10 gb storage left, that means i cant update some of my favorite games anymore like, security breach, stray and editing is now also a struggle. my question is, do i need to buy a new laptop, or can i somehow add more storage (i dont want to always use an external ssd) 

40
H
2 months ago
N
Nmyh0318Insider Mini
asked in Razer Support
商品の返品交換をしてください

エンターキーが押しても帰ってこなくなりました。商品の返品交換をお願いします

50
N
2 months ago
A
adambuchwaldInsider Mini
asked in Razer Support
Razer Kaira Pro Hedset for Xbox (Issues)

Hello All!I’ve had the Razer Kaira Pro Headset (Xbox) for around 2 years now. It has been a phenomenal headset until recently the headphones started to make an audio crackle sound when using them. Additionally, the headphones disconnect every 2 minutes as well as the Xbox controller. I am also aware that there is bluetooth functionality within the headset and have removed this bluetooth device from connecting to laptops / phones/ etc. I’ve tried troubleshooting by doing the following:-Update the Razer Kaira Pro via Mac (using parallels software) - I don’t own a PC-Updating the Xbox controller-Hard Reset on Xbox Any suggestions on how to fix the headset? Please provide support!  

2481
Cymro19
2 months ago
RaspberryPEARLurban263
RaspberryPEARLurban263Insider Mini
asked in Razer Support
The problem is with the Razer Blackshark V2 HS dongle.

Hello everyone, I'm having some trouble with my Razer Blackshark V2 HS headphones. Over time, they started disconnecting, and the dongle is now recognized by the system as an unrecognized device with error 43. Does anyone have a solution? I've tried RazerBlackSharkV2HyperSpeed_0565056E_FirmwareUpdater_v1.6.11_r2 and RazerHeadsetPairingUtility_v1.06.00_r4, but they didn't help. The headphones work perfectly via USB or Bluetooth.

141
Razer.sushi.boi
2 months ago
2
2569967082Insider Mini
asked in Razer Support
Can I leave my kraken v3 pro plugged in?

I'm trying to make sure my battery life stays good on my headphones and I'm wondering if its bad to leave them plugged in 24/7. I know that usually kills batteries but idk about this specific headset.

50
2
2 months ago
systemLightCoralfast261
systemLightCoralfast261Insider Mini
asked in Razer Support
numero perdido

I lost my phone, I don't have an authenticator number or backup codes, I need help.

180
systemLightCoralfast261
2 months ago
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PremllInsider Mini
posted in Razer Support
Tango coin

I have purchased coin from here which I didn't receive any coin in further please have a look on it 

101
Razer.sushi.boi
2 months ago
freshinsiderDaffodil235
freshinsiderDaffodil235Insider Mini
asked in Razer Support
lost my phone

I just reloaded my account.... And I don't have my old phone number anymore.. Please help me.. I don't have any backup codes .. 

80
freshinsiderDaffodil235
2 months ago
PEARLMellowYellowpoly993
PEARLMellowYellowpoly993Insider Mini
posted in Razer Support
Blackwidows v4 Mechanical gaming keyboard (A key issues)

Hello,  I have bought this keyboard for my new pc in May + mouse Razer Basilisk v3 Pro (mouse works fine) and after 3 months now I have issues with A key and I can feel how others will follow A key, so I’m worried and disappointedSometimes suddenly A key stop working and sometimes it just spamming when I normal press A key. I find this really annoying especially when I’m gaming or working, considering the fact that I have paid £170 for this keyboard and only after 3 months I start having key issues, it’s not normal at all. Before I bought this razer keyboard I had an old asus predator keyboard and I used it for 5 years+ and it was working find, had only space issues so that’s why I changed it. Do you guys know if razer offer any type of guaranty regarding this, it will help a lot any answer. Help and Thank you 😥 

281
Razer.sushi.boi
2 months ago
T
Tudor_09_Insider Mini
asked in Razer Support
razer deathadder v3 stopped working

I have a deathadder v3 wired and while i was playing is suddenly stopped working and i had no cursor. It worked perfectly and the mouse is kinda new, i ve had it for 2 months. i unplugged and plugged it, tried different ports but nothing worked. Razer synapse and firmware don t recongise the mouseee and the dpi light is sometimes flashing and sometimes no

421
Razer.sushi.boi
2 months ago
Mandarinventuresigns460
Mandarinventuresigns460Insider Mini
posted in Razer Support
Razer Barracuda X (2022)

I just recently got my razer barracuda X but earlier my cat had played with the charging cable and broke it,And my question is what is the information about the cable Because im looking to buy something like the barracuda x charging cable.

101
Razer.sushi.boi
2 months ago
SHELLpulseTrolleyGrey403
SHELLpulseTrolleyGrey403Insider Mini
asked in Razer Support
razer blackshark v2 x mic is capturing my computer sounds my friends hear everything i hear

I have no enchanment tab on mic settings and my mic takes the sound in my computer and gives to people i speak and. Its not about discord or any app.

263
A
2 months ago
E
energizer1525Insider Mini
asked in Razer Support
thx code activation

 Hello, I bought the Razer Barracuda Pro headset from the Turkish Vatan computer store, but I did not receive the THX 7.1 activation code. It asks for a code to activate it. What should I do? It costs 700 TL in Turkish Lira, can you help me?

60
E
2 months ago
venturelabAero236
venturelabAero236Insider Mini
asked in Razer Support
Controle Razer Wolverine Ultimate

Olá, há alguns dias o meu controle Razer Wolverine último do Xbox vem apresentando um problema. Ele simplesmente está ligado daí do nada desliga ou então continua ligado porém não dá pra executar nenhuma função nele como se ele estivesse desligado. Tenho o app do controle baixado no meu Xbox Series S porem até agora não encontrei nenhuma solução, Ele é a cabo. 

110
venturelabAero236
2 months ago
S
SusiesundberInsider Mini
asked in Razer Support
would like the balance of my razer gold

My Razer gold was initially $500

190
S
2 months ago
firstbaseAppleGreen439
firstbaseAppleGreen439Insider Mini
asked in Razer Support
Razer Kraken V3 PRO connection issues

Hi i have a Razer kraken v3 pro and since i buyed them i have disconnection problem then i see topic in the reddit and one guy gived that link https://mysupport.razer.com/app/answers/detail/a_id/6091 for the updating firmware i did this then my headphones stopped connecting completely please help 

100
firstbaseAppleGreen439
2 months ago
toolssharpMagnolia673
toolssharpMagnolia673Insider Mini
asked in Razer Support
FPS settings change for Kiyo Prp

I have a Kiyo Pro and the latest Synapse.   I no longer see any kind of drop down menu to where I can change the FPS.  It says in the description that I can change it from 24 up to 60. (without HDR).    How do I do this? Thanks in advance

60
toolssharpMagnolia673
2 months ago
pulsecoveRedDevil755
pulsecoveRedDevil755Insider Mini
asked in Razer Support
My kraken kitty keeps disconnecting and reconnecting Bluetooth every few minutes (HELP)

I updated my PC, Updated the Razer app, EVERYTHING IS UP TO DATE. My bluetooth just keeps disconnecting every few moments I don’t know why this is happening.

180
pulsecoveRedDevil755
2 months ago

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