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43528 Threads
H
headcarHotMagenta354Insider Mini
asked in Razer Support
Razer blackshark v2 hyperspeed microphone issue - Quiet with HS & BT options but okay wired

Hi, I have have my headset a few months and recently noticed my microphone is much quieter when I am not wired to my pc. Both the HS and BT options are the same with me being much quieter and the audio coming through is also quiet. I have checked windows settings and my devices are all default to my headset and I have no other devices connected and levels are all correct and not maxed out.  No videos online seem to provide an answer so could someone help as it is annoying to pay for a wireless headset but then not be able to use this function! Thanks 

431
S
3 months ago
Fregrinz
FregrinzInsider Mini
posted in Razer Support
razer kaira hyperspeed not recognised on PC with dongle in usb mode

hello, Kaira hyperspeed headset doongle can be selected 'usb' and 'xbox' mode.When in xbox mode on my PC headset is detected as xbox controller audio, when in USB mode nothing ?I have owned 3 of these now and numerous suport tickets with the same exact issue! Any suggestions please? The instructions indicate headset should show up in USB mode as karia hyperspeed headset, but even through hear connection notification noise when i plug dongle in there is nothing anywhere on the computer??? product code one headsets was RZ04-04480100-R3M1

872
Fregrinz
3 months ago
Dirtsiteever377
Dirtsiteever377Insider Mini
asked in Razer Support
RAZER DEATHADDER V2 X HYPERSPEED DOES NOT RESPOND TO ANY INPUT

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists)Trying a different surface (Issue persists)plugging in the mouse into another PC (issue persists)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists) For a mouse less that 2 years old, it has definitely had more than its fair share of problems.

200
Dirtsiteever377
3 months ago
Dirtsiteever377
Dirtsiteever377Insider Mini
asked in Razer Support
RAZER DEATHADDER V2 X HYPERSPEED NOT RESPONDING TO ANY INPUT

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists)Trying a different surface (Issue persists)plugging in the mouse into another PC (issue persists)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)

110
Dirtsiteever377
3 months ago
Nikox333
Nikox333Insider Mini
asked in Razer Support
Can i take out keys from my keyboard? Razer Cynosa V2

i want to change keys on my keyboard but i dont know if im going to break the keyboard or not (i dont have the thing to take out keys too)

161
FiszPL
Vanguard
3 months ago
TiagoMatricardi
TiagoMatricardiInsider Mini
asked in Razer Support
Blackshark V2 X com código ja ativado

Comprei recentemente um headset  Razer Blaskshark v2 X, porem quando fui registrar o produto no site oficial da Razer diz que ele ja foi ativado, com isso não tenho como ativar e baixar o programa para usar ele com som surround 7.1, gostaria de saber se posso obter a código chave de outra maneira ou se algum moderador poderia me ajudar. Desde ja agradeço pela compreensão

311
Razer.sushi.boi
3 months ago
S
SquareBunnyInsider Mini
asked in Razer Support
Sypanse profile auto switching doesn't work

Good day, all.After one of updates profile auto switching in Synapse stopped working completely. I’ve had this kind of problems before here and there, but most of the time restarting synapse of whole system was fixing the problem, but not feature died completely. I’m using tartarus for work and now it’s pretty much useless, because I’m using about five different apps with different layouts and constantly jumping betwin them.I’ve tried fresh install - didn’t help.  Any suggestions? 

351
Razer.sushi.boi
3 months ago
M
Mr.BeanSproutInsider Mini
asked in Razer Support
The USB Transceiver for my Razer Blackshark V2 Wireless is broken. Is there any way I can get a replacement or buy one online?

The transceiver fell in my bag a while back and no longer functions. I am not even sure how to use the headset wired as the micro usb cable doesn’t seem to work either. 

130
M
3 months ago
S
See_The_ReaL_DpInsider Mini
asked in Razer Support
Razer Goliathus Extended Chroma | RZ02-025003

Hello to Everyone.I Purchased the Goliathus Extended Chroma and after 1 year it started the colour to be fainted all arround the mousepad. Only near the plug in is more bright.Do you know how i can fix this ? Thanks in advance.

161
Razer.sushi.boi
3 months ago
planeradioGrullo837
planeradioGrullo837Insider Mini
asked in Razer Support
aktivasyon kodunu bulamıyorum

Hello, I recently purchased the razer blackshark v2 x model, but when I want to turn on the 7.1 feature, I cannot access the login code in the application we need to use to activate the 7.1 feature, I entered my serial number on the site, but the login code was missing again. 

71
Razer.sushi.boi
3 months ago
C
calthaerInsider Mini
asked in Razer Support
Razer Kiyo blurry

Turned on Zoom today and the Kiyo is blurry and won’t auto-focus. It won’t manually focus, either - changing the settings in Synapse won’t fix it. It’s not the lens - cleaned it...and it was working fine yesterday.Firmware won’t update as it says I have to contact support...and then it says it’s out of warranty. Software is up-to-date.Happy to share the S/N but overall not a great experience trying to troubleshoot this.

571
Razer.sushi.boi
3 months ago
R
RonjuDasInsider Mini
asked in Razer Support
New laptop in Clearance Delay for over a week

Hi, I placed an order on July 22nd for a new Blade 14 and it has been sitting in Fedex Clearance Delay MEMPHIS, TN since July 24th, it is now August 1st and has not moved or updated. Also could not find any customer support contact info other than taking me to this site. Razer please contact me. Thanks,Ronju

311
Razer.sushi.boi
3 months ago
B
boxurbanTuscan813Insider Mini
asked in Razer Support
Pls help

Hello, I have a lot of problems with my Kiyron Pro. It doesn't show up in the app and I can't download the latest update. I've had it for 2 days

31
Razer.sushi.boi
3 months ago
B
BigSmoke2024Insider Mini
asked in Razer Support
Razer Viper V2 Pro Wireless Receiver Not Working

Purchased a this mouse in July 2022 and its now just shy of it’s warranty period and the receiver stopped working. Have tried on multiple PCs. Synapse cannot see the receiver, can only update firmware for the mouse when wired as the update does not see the dongle. It’s a shame and a strange coincidence that the product has stopped working now after being purchased July 2022 just shy of its warranty. The dongle has not been knocked or damaged in anyway and has just sat, plugged into the back of the PC.Any ideas if I can get the dongle or mouse replaced or am I going to have to fork out for new peripherals and just hope they last longer than 2 years…. or break before warranty so I can actually get parts replaced thanks

321
Razer.sushi.boi
3 months ago
Imaxxo
ImaxxoInsider Mini
asked in Razer Support
there was unexpected error. please reload page and try again

i am facing the error please fix it i want to complete my transasion 

1071
A
3 months ago
Waqarkhan1
Waqarkhan1Insider Mini
asked in Razer Support
There was unexpected error please reload page and try again later

I am trying to purchase from razor gold but at verification from 2FA i am facing this error unexpected error and could not complete my transaction as it wont let me send any codes please help

2551
A
3 months ago
H
headBlueYondervine442Insider Mini
asked in Razer Support
Razer nommo pro it turns on and is detected by windows 11 but makes no sound?

I was listening to music on the PC then suddenly the audio disappears,  Windows continues to detect the Razer Nommo Pro, the LEDs are on, the system is receiving power correctly.I tried unplugging the power for 15 minutes, I held down the power button on the subwoofer for 1 minute with the power plug unplugged, but nothing works, I can't figure out if something might have broken, there's no smell burnt.I tried connecting the USB to 2 PCs, the optical cable to the TV and the Bluetooth to the smartphone but it doesn't work.

311
Bioacid
3 months ago
BAIBING06
BAIBING06Insider Mini
posted in Shout out to our Razer Support Rockstars
Fast reply, Excellent support

Thankyou for the fast response on support si

120
BAIBING06
3 months ago
S
SpryAlrmInsider Mini
asked in Razer Support
razer viper ultimate dongle disconnecting

after showing update at razer synapse my mouse the wireless dongle kept on disconnecting, I found in the razer driver update page that there is an update to fix this issue, but I cannot update it since the dongle itself is disconnecting. any way to fix this issue

50510
greatCopperammo448
3 months ago
BAIBING06
BAIBING06Insider Mini
asked in Razer Support
Don't have access to 2 step authentication

I can’t make a purchase here in razer because I lost access into my authenticator from my previous phone, can some one help me because I need to make the purchase right now because of limited time offer. Thankyou for your time.

1242
Razer.Aero
3 months ago
boxeverCanary945
boxeverCanary945Insider Mini
asked in Razer Support
Brand new Razer Thresher 7.1 PS4/PC Mic echoing / monitoring

Hi everyone,I recently bought a new Razer Thresher 7.1 for PC/PS4 headset. However, when using it on both my PS4 and PC, I can hear my own voice as I speak, and I can't figure out how to disable this feature. I previously used an older version of the same headset, which didn't have this issue. My old headset broke after 2 years, so I bought the same model again, but now this echo is quite frustrating.I've tried the headset on multiple devices, including my PS4 and laptop, and the problem persists on both. I've read various suggestions online, including holding down the mic volume button, did it for over 30 seconds, but this didn't work. I also saw a recommendation to check for USB dongle firmware updates, but the installer didn't seem to recognize the dongle.Has anyone else experienced this issue or have any advice on how to resolve it?Thanks in advance for your help!

221
A
3 months ago
MizzarVE
MizzarVE
asked in Razer Support
Saved Profiles does not work on Razer Cobra Pro

I have an issue with the saved profiles on my Razer Cobra Pro mouse, I saved them in Windows 11 and then in my MacBook Pro does not work. In both operating systems the mouse was conected throw bluetooth, is there a solution for this misbehavior?Some additional data:General:- The stored profiles just set different RGB configurations.In Windows 11:- I've installed Synapse 3 and connected the mouse throw Bluetooth and 2.4 GHz- Profiles were saved in the onboard memory of the mouse- In this OS the profiles works well clicking the button below, the only extrenge thing is that the led doesn't change to designeted color for corresponding profileIn macOS Sonoma (14.5):- I've connected the mouse throw Bluetooth- In this OS the profiles doesn't works well clicking the button below, the only extrenge thing is that the led (contrary to Windows) change to designeted color for corresponding profile

402
MizzarVE
3 months ago
domegeoSpiroDiscoBall270
domegeoSpiroDiscoBall270Insider Mini
posted in Razer Support
I forgot the application code

hello ,Razer, i have problem with google authenticator it gave me the wrong code could you please send me backup code to my email box so i could able to pay my payments thank you  my email is phandeptrai209@gmail.com

20
domegeoSpiroDiscoBall270
3 months ago
M
Mooney_01Insider Mini
asked in Razer Support
Razors Huntsmen v3 shift and cntrl buttons bugged?

I have a weird problem. My old keyboard worked fine, then i got a Razor huntsmen v3 and installed razor synapse. When i used it some keys had problems. When i pressed ctrl and crouched in game sometimes it would instantly crouch, uncrouch and then crouch again with only 1 press. Sometimes, when I let go of the key it stays crouching. Sometimes when im holding the key it will randomly uncrouch for no reason. I tried swapping the switches and same problem, then I plugged my old keyboard back in and I have the same problem with the same 2 keys. Does anyone know why this could happen? i tried to uninstall razor synapse but nothing.

140
M
3 months ago
C
Chriz_Y987Insider Mini
asked in Razer Support
Update Generic Intel Graphic Drivers

Hi every one ! I have a question about drivers.I have a Razer Blade 15 Advanced 2021 (RZ09-0409...) and the latest OEM update of my Intel Graphic Driver were on 2021. There is no more OEM Intel Graphic Driver updates.Can I install a generic one ? What will change on my laptop if I do that ?Will I face any issues ? The latest generic driver is Arc and Iris Xe, updated in 2024.Please, could you help me with it ? Best regards every one !Chris.

700
C
3 months ago

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