Razer Support

I lost my USD Dongle of my Headset Blackshark v3 X Hyperspeed can i buy a new one to replace my USB Dongle for my Headset Blackshark v3 X Hyperspeed?Can i pair other usb dongle for my headset? Or can i buy a new one? If is possible, how can i do it?Thanks in advance for your help.

Does anyone from you know  why my razer blackwidow v3 mini hyperspeed start double typing after i install Synapse 4?And how do I completely uninstall Synapse 4? - i already uninstall  Synapse 4, delete some leftover from windows registry, disconnect and connecting again the keyboard. Nothing work - now even without the software installed the keyboard does double typingThe thing is,  without software installed the keyboard worked perfectly.  - that was before i install Synapse 4 first time.Operating system is Windows 11 25H2.  

I went to visit some friends and saw that they had thrown away their keyboard (Razer Deathstalker v2) because they had spilled beer on it. I took it apart and cleaned it thoroughly, but the beer had gotten on the circuit board, one LED had rotted, and the other only worked in one color. The keyboard is completely functional. I need to find the same or a similar SMD component so I can resolder it. I took a photo of both parts and will attach it. I would be grateful for any help in resolving this issue.(I assume it's a 4pin 3528 RGB SMD) 

I purchased the Razer Blackshark V2 X headset on September 6, 2025, and the seller never provided me with an invoice. Today, when I tried to register the product on the Razer website, it said it was already registered. This is impossible because I bought it brand new and I have no access to the invoice.

Hi i'm lost my razer raiju v3 pro dongle. Do  you recommend any receiver?will this one will be working ??https://www.razer.com/eu-en/replacement-parts-audio/razer-hyperspeed-wireless-replacement-dongle-for-playstation/RC30-04031100-R3M1?srsltid=AfmBOor3bzNjcxYYvlnM9lUUbJeA1vm1wWe4vrSKRXti7UeSyogHJy0oGjk

I bought this model a few days ago and now I’m facing some issues regarding its battery. I’ve tried to charge the headphones many times, even left them charging for the whole night but the result is still the same - they won’t charge and they won’t turn on. At first, the indicator were blinking red and I thought maybe I’m not doing something right but now it too doesn’t turn on.  None of the possible suggested solutions online helped. What should I do in this situation? Can I fix this issue or is it better to just return the product?

I have BlackShark V2 Pro headset and my earpads started to rip. I want to get a replacement, but I am unable to find any sellers that are selling in or shipping to Turkey. I want to know if Razer itself can provide me with new ones or if not, where can I find replacements.Thanks in advance!

Headset I ordered came with all wires, but had no small grey bag with dongle in it as shown in other unboxings online.

I recently started having this issue with my keyboard where it will disconnect, then quickly reconnect and all the lights will flash for a second. During that time, the keyboard is unresponsive and it’s gotten me killed a few times in my games. I’m looking for a possible solution to this issue. Thanks.

Hi,My Razer Kraken V4 is having an issue where the right earcup is no longer playing any sound.I’ve bought this headset about five and half month ago and this issue started suddenly without any physical damage or drops.I am having a similar issue as those two posts:I’ve tried:Charging headset back to 100% Checked for driver updates via Razer Synapse Tested 2.4GHz wireless dungle (PC) and Bluetooth (on my phone)I hope I could get help on a fix, or information on the RMA process (I’m having trouble contacting support through https://mysupport.razer.com ATM and the headset is within the 1-year warranty period)

Please bot don’t reply to this. Synapse detects my pro click v2 mouse but it opens a blank tab in the app when clicked on the detected device. No options to customize just a black page. I’m on windows .

Hello!I’ve recently bought a Razer Naga V2 Pro from my local retailer, and i’m having issues with the scroll wheel, especially inconsistent tension. I feel it’s smoothing out over time, and a small bump to the mouse like knocking on the front with fingers restore it for a while.Not sure if it’s firmware or hardware related.Would be nice in synapse to see the actual position of the scroll tension so i’d have a clue.Should i start RMA process or start troubleshooting?Same when: Bluetooth, Different Machine, Wired Regards

Hi, I’m facing a recurring issue on my Blade 15 Base.I keep getting this error on startup:Secure Boot Violation – Invalid signature detectedPattern:Happens after shutdown (not just once, keeps repeating)If I disable Secure Boot → system boots fineAfter next shutdown → error comes back againWhat I’ve tried:Reset Secure Boot keysEnable/disable Secure BootChecked BIOS → already up to dateSo far nothing fixes it permanently. Question:Has anyone else faced this on Blade 15 Base?Is this a firmware issue, or is there a proper fix besides disabling Secure Boot?

Я купил в Казахстане свою гарнитуру, товар уже зарегистрирован, пожалуйста, помогите, я могу отправить фотографию моего счета и несколько кодов 

can i buy another dongle to repair ? Or i buy a new mouse ?

hi,The dongle for my Deathadder v2 x Hyperspeed mouse, which I bought years ago, suddenly stopped working despite not having any damage. I can still use it via Bluetooth, but I can't use the dongle. Please help!

i try to connect my v2 pro with 8k dongle but not working i try to update  firmware and search how to fix but not working i need help 

I broke my v2 pro razar , what should I do ? buy a new one from here ?i should say I do not access to serial number

I bought a headset and it came without a microphone. Can I buy one separately?

I need the following replacement partsThe arm padding has tore + I need a cylinder replacement 

Hello,  I purchased THX Spatial Audio before and used it without problems. After reinstalling, the app asks for the license key again. Unfortunately, the activation email was deleted.  My license does not show up in my Razer ID account. Can support help me recover or reassign it? I can provide proof of purchase if needed.  Thank you. 

Hello everyone,I’ve had this headset for a little over two years now. During the first year, the battery and charging worked very well; the battery always lasted a long time, and I only had to charge it for short periods. After a year, I noticed that the battery was losing power very quickly and charging more and more slowly. Once the battery stopped lasting longer than 2 hours, I had it replaced (with a battery of the same capacity to avoid any issues). Now, about 6 months later, I have to charge the headset for 24+ hours, and the battery really only lasts a maximum of 20 minutes. Using the headset while it’s charging doesn’t work either, because it keeps turning off and making loud beeping noises. With such an expensive headset, I wouldn’t have expected the performance to drop so drastically after a year and for it to be practically unusable after two years (plus, I’ve had to buy at least 10+ replacement charging cables because micro USB cables ALWAYS break). Has anyone had a similar

Razer BlackShark V2 X - Wired Gaming Headset - Green  kulaklık aktivasyon kodunu kullanamadığım için yeni bir kod gelmesini talep ediyorum teşekkürler 

hii.. i am using the razer aither lamp pro.i downloaded the gamer room app and added the lamp to my phone.i see in my phone...in synapse 4,i click"add deviceänd select "gamer room"but it cannot find the device(same network) .i have installed and removed it several times,but is still doesn't detect it..pls any solve??????

Hello Razer Support Team, I recently purchased a new Razer BlackShark V2 X, but the activation code for the 7.1 Surround Sound software is showing as "already used". I also tried to register the product via Razer ID using the Serial Number, but it didn't work. I would like to request a new activation code.