Razer Support

Hi Razer Support Team,I need help submitting a warranty claim for a Razer Rogue 17 Backpack V3 that was purchased less than a year ago.  The top zipper broke off, making the bag’s top pocket unusable.  This seems like a manufacturing defect, and the product should still be under warranty.I’ve tried the official warranty portal at mysupport.razer.com, but: The backpack is not listed under Lifestyle Products. The system requires a serial number, but after thoroughly checking the bag (all compartments and seams), we could not locate one. Attempts to use “Other Support” routed me back into loops or unrelated categories. I do have: Proof of purchase (receipt/order #) Photos of the broken zipper Could someone from Razer please adv

What is the process for receiving a faulty product, from what I can tell I will receive a refund for sending back, but will pay shipping fee to return on the pre-printed labels. Any estimates on the pre-printed shipping costs or better to sort myself. Keyboard has couple of issues and not even able to get a single use out of it. First time ordering from Razer and I am not impressed so far. Not a happy customer! If anyone can point me in the right direction that would be amazing, thanks

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I bought a Razer Ripsaw X off of eBay about a month ago, and I’m just trying it out now. It keeps feeling hot to the touch and is not showing the green light whenever I plug it in. It says “No Video” on OBS whenever I check. Am I screwed?

Hello,I’m really frustrated with the current situation. I specifically need to use version 5.9.1 of Loupedeck because it’s the only one that still supports the Razer plugins (including Key Light Chroma). However, I can’t properly log in anymore since the old client doesn’t allow Google login or even email login due to outdated authentication.This leaves me stuck: If I update to the latest version (6.x), the Razer plugins don’t work at all. If I stay on 5.9.1, I can’t even sign in, which makes the version unusable. I feel like I’ve lost access to functionality that I originally bought the hardware for, and it’s really disappointing that there’s no official solution. Is there any plan to restore compatibility, or at least provide a way to use 5.9.1 in offline mode so we can keep controlling Razer devices as intended?Thank you for your time, but I hope this issue is taken seriously — it’s frustratin

Dzień dobry pomysł zakupie blackshark v3 pro po zainstalowaniu aktualizacji oprogramowania słuchawek zaczęły spadać fps w cs2 z 300fps mam 30-120 duze skoki spadki potrzebuje pomocy 😭

I lost my tongle can i have a new one please? my SN 

Hello!I wanted to know what happens when I place an order with my correct address and somehow my order ends up with a different shipping label and sent to a completely different state and FedEx tracking shows it was delivered to that wrong address on the label with no signature and the evidence is on the website with the picture delivered to an address on a different state. Every time i contact support to get an update about it I see a new case opened up in my profile and Im already at 3 tickets trying to solve this like how does that happen? Do I get a replacement or is my only legal option to file claim and disupute with my credit card company with the evidence that I did not receive the package to the correct address? I just want my son to be comfortable while gaming after his chemo sessions and I am STRESSED OUT and tired. Support has been kind of good but the messages seem very generic like "we are working on it" but thats all I get with no information as to how the inte

Hello!I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me !

Hi I purchased the Faker Viper V3 Pro in Febuary is there any way I can buy the Razer Gigantus V2 Faker Limited Edition separately? It would be cool for pre existing Faker Viper V3 Pro owners to be able to buy the Razer Gigantus V2 Faker Limited Edition on its own and not have to rebuy the mouse and sell one just to get the mouse pad. Thanks

Hi, I'd like to buy the new wireless Razer Blackwidow V4 Hyperspeed Keyboard in UK Layout with Yellow Switches but it isn't an available option on the order page... What do can I do to order one ?(United Kingdom Layout) Thanks!

My son was playing and the headset beeped and disconnected.Now the dongle only shows “avnera av6301” and there is no connectionAny recomendations on what to do?

Hello ! I am a happy user of a Razer Blade Stealth 13” (2020) | RZ09-03102, I don’t have windows on it. I have installed a linux based distrib and I am quiet happy with it.I would like to update the bios & firmware as proposed by razer. I can do it only on windows, so I am planning to recover windows on the laptop.I have seen that i can use this system recovery stick  https://mysupport.razer.com/app/answers/detail/a_id/2044/~/how-to-create-and-use-a-system-recovery-stick-for-the-razer-blade But is not a .iso, it is a .zip and I don’t really know what to do with it.1/ Do I necessarily need a windows already installed to create the USB recovery stick ? If no, what can I do with the .zip ?2/ Is windows adding special files when using the “

I got my headphones , specificlly kraken x lite , and i have noticed that the microphone is pretty quiet when i use it in games. And since i decided to give Surround sound app a try in order to try and optimise it. However i need to register my headphone device but i cant do it without a proof of purchase. I was thinkin i either just take a pitcure of the box and headphones , but i doubt thats going to work , or i dont know..Either way , note that i cannot contact the gifter for the proof , due to them not being around anymore.I know the date of purchase if that means anything.

Hi, i just bought the basilik V3 35k and the new hyperflux v2. the basilisk works without a problem, but the hyperflux even if connected and my PC acknowleges it. there is no light from it. its like no connected at all. the hyperspeed multi utility to connect mouse and hyperflux doesn’t work as well i did already update firmware to the newest versionPS: both cable and wireless are working. and i changed the round button under the mouse to the hyperflux one. but after that the wireless useage became rly stutteringi tried multiple USB ports already. and the mouse is in razer chroma, but the hyperflux is not  

I bought this headphones a year ago, during operation almost a month later the wire that was in the type-c charging kit broke, after a while the volume control is triggered, my last drop was after which I decided to write to support, so the plastic burst in 2 places and I don't know where to get spare parts to replace the burst ones (in the places where the speakers are held) help as much as you can P/N RZ04-03790100S/N IN2220D17207856 Simply put, I need a repair plastic for the speaker mounts, as well as a volume control for replacement and a wire (type-c)

I need to redeem my razor gold card 

Hi, I bought a pair of Razer BlackShark V2 X headphones, and when I try to register them on the website, it says they have already been registered. What can I do in this case?

My question is how to connect to the consumer service for warranty. Because my speakers don't work anymore.  

I need to replace my charger for my W v3 pro controller. This isn’t an option to buy one on the website. I understand the controller doesn’t accept other cables for data transfers. I also don’t want to risk over charging my controller using the wrong cable. Only replacement cable you guys have on the site are for mice. I wasn’t sure if they’d work properly or not. 

I am needing a longer cord for the cam.  I'm not sure what to get as far as the specs on the cord it came with.  Should I opt for a thunderbolt 3 or 4?  I'm either needing 10 to 15 ft I have to move my PC across from me.  Thanks in advance

And you wonder why people stop using your services.if my phone is unavailable how about sending it to my email, its a true tested way to get paid by thousands of company's worldwide. I really feel like i am not going to be using razer too much in the future. it should not be a circus to get to the money i just put on my own account.i cant even update my own account with my password and my email… do you guys just not see the insanity of that? I dont want to hear your BS on how we are trying to keep things safe, I just added the money 15 minutes ago and in the same exact session you are telling me i cant use it. I want to purchase something today, not tomorrow and not next week either.

Hi, I bought the razer blackshark v2 x off Amazon UK  but when I go to register it, it’s already registered but not under my razer ID. I cant get the activation code for 7.1 surround. How can i fix this? 

Здравствуйте, проблема с приложением razer на андроид "Audio". Дело с совместимостью моей модели Blackshark v2 pro . Главное модель playstation доступна на выбор, а версия ПК недоступна для выбора :(Это техническая ошибка? или просто компания по каким то принципам не добавляют именно эту модель, когда остальные все возможные уже добавили. Даже v3 уже добавили всех моделей. Подскжаите пожалуйста, это проблема временная? или разработчики и компания в целом не хотят добавлять эту модель?

So I bought a used razer deathadder v3 pro mouse and the dongle broke. So I bought a DAv3 dongle separately to replace it. However I have no idea how to pair the two, or if it they are even compatible with each other. Does anyone know how to pair the dongle with the mouse? Or if it isn't possible