Razer Support

Hi everyone,I’m using the Razer BlackShark V2 with the USB sound card and I’ve been having a strange issue with the volume knob. Sometimes when I turn it left, the volume goes up instead of down, and vice versa. Around the middle point (about 50% volume), I start hearing a static/crackling noise when adjusting the knob. Has anyone else experienced this? Is it a known issue with the USB sound card, or is my unit possibly defective?Thanks in advance for any advice!

Hello Razer Support,I recently moved and unfortunately lost the wireless dongle for my Razer mouse. I would love to continue using it wirelessly, but I cannot locate a replacement on your store.Is there any way to purchase or receive a replacement dongle for my model? I have been a loyal Razer customer for years and would hate to stop using your products over this small but important part.Thank you so much for your time and assistance.Best regards,

No audio is coming out of the right side. I tried installing synapse 4 and checked volume and settings.  I still don’t hear sound on the right side. So does anyone know a fix to this? I am on Windows 11, it also happens when they are connected to my cellphone.Razer Blackshark pro

All drivers are updated for all Razer apps.  This started to happen after the last driver update - 05/31/2023.  My profile is gone from the Tartarus Pro as are my key bindings. When I try to save a new binding, the “save” buttons dims out like it was saved, but when I check the key I see the default binding is still there.  I have re-synced it, reset the Tartarus Pro profile, restarted the PC, but nothing seems to work.  I simply am not able to customize the key bindings.  I have the Tartarus Pro, Huntsman, and Naga.  The Huntsman and Naga seem to work fine.  Also, my PC is more than adequate - everything worked this past weekend flawlessly.

Hi, I wish to use the 7.1 Surround sound app but they ask me for an activation code. I already registered ALL the information needed about my BLACKSHARK V2 X on my account but I still didn’t receive an email with the code. Dear razor support can you please help me to get my activation code I’ve been struggling for an hour

my razer barracuda X mic isn’t working but my speakers are working just fine, can someone help?

The RAZER BASILISK v3 PRO loses connection or becomes choppy when switched to wireless mode.

When I connect my 4K 144hz external monitor to my Razerblade 17’s HDMI 2.1 port, I can only run the monitor in 4K @ 60hz. If I change it to 120hz in Display Settings and save it, my external monitor loses video and I’m forced to revert the change. The HDMI cable is a high speed cable with ethernet, so the cable isn’t the issue. If I run the external monitor in 1440P, I can then run at 120hz successfully. I have turned off HDR to see if that was an issue, but it doesn’t resolve the issue. Why am I not able to run at 120hz in 4K?

So i got a USB C to hdmi adapter for my razer blade 15 mid 2021 advanced, the hdmi port on my laptop works fine but when i connect the usb c to hdmi to my second monitor it doesnt work on either usb c port im having a hard time believing that a laptop of this level cant support 2 monitors.

Hi.I'm having trouble activating 7.1 surround sound on a Razer Black Shark V2 X device. I tried to activate it, but it didn't work either, I tried to find support, couldn't find it, and gave up on it. Today I tried to get the activation code again, but it didn't work out.What should I do?

Hello. There was no scratch card with an activation code in the box with Razer kaira x so I used the "Online service with a surround sound activation code 7.1". Then I tried to activate the software, but didnt have code in box . What can I do? Can someone help?

Hi, I’m trying to register my Orochi2 mouse.  I have followed the instructions to fing the serial number and product number.  Unfortunately, the serial number is not recognised.  I am using the 15 digit code and have tried swapping the easily confused characters with no success.  Please advise.

I bought the razor deathadder mouse wired 2 days back . As its weekend I'm using this now and wanted to set DPI in synapse . got to know that we have to register the product first so in the process the error pops while i submit the details perfectly with notice like wrong serial number i cross checked it multiple times still cant register itI hope you help me solve this issue BTW i bought this mouse on ecommerce app called NOON which is pretty famous in Saudi Arabiai hope to get a response with the help required,Thank you

Your QC is absolutely needing a revamp..fire/hire doesn't really matter to me. I am sick and tired of paying top dollar for a product to have the company FORCE updates that DO NOT FUNCTION!ALL 3 versions of my Tartarus controllers are not working on 3 separate computers. Everything worked yesterday and then the update, all things broken. instead of trying to put junk down everyone's install to push your whatever agenda, hire someone that actually knows what they are doing. FORCED updates? impossible to roll back? horrible support? massive cpu spikes from your software? Junk software and staff turning great hardware into objects that clutter the desk.Company needs a Serious wake up call, complete and utter failure

the Activation code dos not send too my email address plz help me 

I want to change my phone number but the old number is deactivated and not able to get live support

I’ve purchased a Blackshark V2 X headset but I couldn’t register it because it has the “Already registered warning”, upon searching the forums here I guess maybe my headset could be a counterfeit. So is it possible to confirm with razer support here to verify whether or not my headset is valid or not?

I updated my kraken v3 pro to the latest version “v1.10.00.1114_r1” and now the left speaker sounds bad, there is a drop in audio. is it possible to revert the update? I originally had 1.06

I own a Razer Viper V2 Pro mouse. While I was playing a game, it suddenly shut off. I assumed the battery had run out, so I connected it directly to a power outlet. After charging it for a while, I unplugged it, but the mouse would no longer work wirelessly. I tried holding the DPI button for 3 seconds to turn it on, but nothing happened – the LED doesn’t light up either. In Razer Synapse, the battery shows 100% charge, yet the mouse only works when connected via cable to a power source or directly to the PC. I’ve already updated to the latest drivers, but the issue persists. I’m aware there’s another thread describing a similar problem, but I haven’t seen any actual fix for it.

I had two docks in my home for my Switch 1, including a dock at my computer for when I wanted to stream games to my Discord friend group. Discord lets you just stream directly from a capture device (a Razer Ripsaw HD in my case) with audio; before they had that option I could use OBS.Just got my second Switch 2 dock and set it up exactly the same way, but while video will stream over Discord, audio will not. I tried both my old HDMI cable and the new one that came with the Switch 2 dock, changed various audio options on the Switch 2 itself, started Discord as an administrator, updated the Razer Synapse software that talks to the Razer Ripsaw, tried both directly through Discord and via an updated OBS: no audio gets passed through (though I do hear audio via my own headphones on the Ripsaw's pass-through headphone jack).Does anyone have a similar setup? If so, did you encounter the same issue and manage to solve it? Did Nintendo or Discord change something that makes st

I just got a Razer Orochi V2 and I wanted to register it.For whatever reason it does not recognize the serial number. I’ve typed in the number and double checked it a number of times.  Can someone help with this please ?

the problem is that I bought a Razer BlackWidow B4 keyboard in Ukraine, in the Elmir.ua store, which says that they provide an official manufacturer's warranty, i.e. Razer for repairs, but as far as I know, Razer does not take peripheral devices for repairs and they are not officially available in Ukraine. My keyboard was found to have a defect in the form of a double click on a key. What should I do about this? I need an answer from a representative.

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I love Razer and I think they have very good products but whatever there’re doing with Synapse 4 it is just not good. My opinion Synapse 3 was faster on boot up, it was easier to navigate, and it makes me a little ticked that they made a whole new system trey and cortex hasn't updated to the new trey and sits in a separate one. I'm mostly mad about is when I boot up my pc and the rgb won't start up so I have to open Synapse then it will work like this doesn't happen with Synapse 3. I get its new and all so please razer team can you fix it. 

Hi there, I have recently purchased the Kraken V4 Pro.How do I make the control hub screen always on? One of the reasons I got it is so I can constantly see the battery level of the headset. I have tried tweaking the settings every which way, and it just goes black after a couple of minutes. After it goes black I feel like it just becomes completely useless, pretty much just a very expensive paper weight.Seriously, I can’t see the point of its existence without having the screen always on? Otherwise what's the point in using an OLED screen? I have volume control on my keyboard, my headset and my mouse. Synapse is easier to use than the control hub for settings. The headset is also easier to use than the control hub for the basic settings. What is the point of this device if the screen can’t be always on? The screensaver is a complete waste without displaying some form of useful telemetry. Thanks.