Razer Support

hi there im confused onto how to get onto to camera settings to change them to suit my room lighting 

When I use my Razer Viper Ultimate with the cable, It works fine, but when I use It with the dongle vía bluetooth, It starts to turning on and off, and It makes It unusable, this happens even if It is connected to another PC or even if the dongle isn't plugged into a PC

I need spare parts for my iskur chair. if there anyway to obtain these parts? thanks 

Hi,I have a newish Windows 11 box and Tartarus pro. Every few weeks when I power on the PC the tartarus pro lights up but has no keymapping. When I type on the keys nothing appears in word/notepad/and the mappings that used to work fine in games do nothing. The joystick bit does still to work however. The tartarus pro is recognized in Synapse 4.0 and the profile defined there is correct. The profile I want is set as the default and the device is linked to the game. In the past I have rebooted, deleted drivers, rebooted, uninstalled synapse, unplugged the tartarus pro, rebooted, reinstalled synapse, rebooted, plugged the tartarus pro into a different USB port and rebooted again. At some point in this sequence it will start working again. As of now it still isn’t working. Any ideas gratefully received.Michael.

Since Razer has made it impossible to contact them I thought I’d post on this and hope for the best. I’ve been using the Razer Nari Ultimate for  years now, the headset has worked perfectly until I lost the dongle. The dongle for my headset is not in the shop & I think I have tried everything in terms of DIY fixes, dongle recovery tool, pairing tool, I even tried a 3rd party dongle and that doesn’t work either, even when trying to use the recovery tool. I dont trust places selling the ‘official’ dongles for 80e so I’m hoping someone will see this and know of a solution. Its a great headset and I would not want to be replacing it cause of such a small issue.  Please help lol 

I have a blackshark V2 pro Xbox version and the mic is not working. I updated the headset and dongle to the latest version and it still doesn’t work.

Dear Razer Support Team,I hope this message finds you well.I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing, as the headset is brand new and was purchased just today.Here are the details for your reference:Product: Razer BlackShark V2 X - Black Date of Purchase: (*Date of purchase omitted)Country of Purchase: (*Country omitted)Email Used for Registration: I have no IDEA which email but my email address is - (*Email address omitted)Serial Number: S/N - (*Serial number omitted)I would appreciate your prom

this product is already registered IF YOU DID NOT REGISTER IT PROBLEM  I want a solution 

telefon numaram değişti güncellemek istiyorum

I have bought a used mouse and when I got it, it was fully charged. when I started using the mouse everything worked fine. I used it for about 4-6 hours before it died. Then when i tried charging the mouse the mouse only charged to 36% then stopped charging. I then started to use the mouse after noticing that i was no charging past the 36%. i got it down to 20% and then tried charging again but the percentage would not go past 20%. My problems at this moment is that the percentage is at 0% but the mouse last hours wirelessly, the mouse wheel will blink red. I'm guessing it thinks its dying. I cant use the RGB because of this.Things I tried to fix this problem:Reset and update both the Mouse and the Dock. Clean the contact points. Uninstalled and Updated my Synapse to the Beta because I had an older version of it. No Change. Tried charging the mouse through wired and the dock. Used different computers and different USB slots.

Hi, there! I have the Razerblade 15 2021(4K OLED Touch).  * Razer Blade 15” Advanced (2021) | RZ09-0409CMy laptop hasn't been working on the touchscreen since some time ago.I know that there are several people here who are experiencing the problems my laptop has.In my case, the laptop device manager does not recognize the HID-Compliant Touch Screen and in system.In Device Manager, only 'unknown USB device (device descriptor request failed)' is displayed and a yellow exclamation point is displayed.That's why the 'How to fix touchscreen issues on a Razer Blade system' posted by Razer Support is useless to me. (https://mysupport.razer.com/app/answers/detail/a_id/2009/~/how-to-fix-touchscreen-issues-on-a-razer-blade-system?_ga=2.15899382.1531507594.1703899895-341324684.1703899893&_gl=1*3smxc4*_ga*MzQxMzI0Njg0LjE3MDM4OTk4OTM.*_ga_3TRK53PM75*MTcwMzk0MDE4MC4yLjEuMTcwMzk0MTA4MS42MC4wLjA.) I tried to find the touch screen dri

7 year old battery started to charge intermittently (may have been USB C connector issue) but then swelled significantly (deformed the case). Charger replaced (65W rather than 45W original) and battery replaced. Started normally but didn’t seem to be charging. Uninstalled battery drivers and restarted. Keyboard lights came on in keeping with settings to indicate charging active (useful when the old battery would stop charging intermittently). After restart windows (v10) reinstalled battery drivers and the keyboard lights went out although green LED on front of case illuminated green.Don’t know what to do nowCan any clever people help please?Rob

Some of my main keys like the space bar or the back space is not working I need somone to help me with this issues also windows and control not working either 

v3 wolverine tournament edition for pc , just got this, when i connected initially to my pc worked great, after a restart and i am assuming an update it no longer vibrates, have tried everything to make it work again but am now considering sending it back, now understand why amazon show is as a most returned item

While I am disappointed that Razer fails to offer a docking station that not only enables a multi-monitor setup but also sufficient power to remove the seperate power supply altogether, HP seems to offer a solution that will satisfy the extended power needs: the HP Thunderbolt Dockingstation 280W G4. Has anyone tried if this dockingstation is sufficient to account for the power need of the G16 Blade (i got the 2025 Version with 64GB RAM and GF 5090)? Or does anyone know if Razer plans to offer a fitting alternative? Thank you

Hello, I was updating my Leviathan v2 soundbar to version 1.04.00 and for some reason the update suddenly stopped and my soundbar never turned back on again. It’s still brand new, just bought it last month.I tried using other cables, others power outlets etc. But it still not turn on :cdoes someone had experienced this before, can someone help me, please?

i have an issue with the tilt mechanism on my chair and the broblem is when i push the leaver i lean back all the way and when push the lever in lock the tilt it doesnt lock right and when i wanto to lean a bit forvard then unlocks the tilt and it goes back to previous possition 

The chair has started to “wobble” when sitting in it. When it first started it was just a slight - lean on left arm rest, the chair would tilt a little to the left.Now even a slight weight shift and it will tilt several degrees.All screws are as tight as I can get without a drill, all parts are in visibly “like new” condition.The “wobble”/shift can be performed by hand, even with no weight on the chair. The visible shift is somewhere between the chair mount and the centre gas cylinder but have been unable to find any fix. The chair is out of warranty, I just need to know if I can purchase a baseplate (H). Thanks

To proceed with RMA, I proved the purchase details and explained the symptoms, and the laser told me to send the item for RMA, so I sent it by courier, and suddenly after receiving the item, they said they can't proceed with RMA because they can't prove the purchase.How can I get my stuff back?…. 

Hey All, Posting this to help out those who have tried everything Razer Support have suggested and it still doesn’t work. And I am posting this in the hopes Razer will spot this and investigate.  I was at the point throwing away my razer gear and going with the competition until I found this reddit post. If you are having issues with Synapse 4 not launching, try this wonderful fix on reddit by vDoro (pay this man Razer).  Please note you are editing the registry of windows with this so do it at your own risk.  Now if Razer would fix this then maybe we wouldn’t have to seek 3rd party solutions.Synapse 4 not launching - Reddit by vDoro This worked a treat for me, solving several issues I was having with Razer software.  *Edit - Please note, do everything Razer Support suggest

Hello. I just bought Razer Deathadder Essentials and Ornata v3. I’m having trouble with launching Razer Synapse 4 and Chroma applications. Other applications are working clearly (axon etc.) but Synapse and Chroma are not working.

When I try to launch the apps after window update yesterday. It said rzappengine exe - Application Error The instruction at 0x00007FFE87A6EB21 referenced memory at OxFFFFFFFFFFFFFFFF. The memory could not be read. Click on OK to terminate the program. And I can’t use the apps please help.

Hi, I want to order a Razer Blade 18” (2025) and my question is can I add a 4TB NVMe M2.0 drive with PCIe 4.0 and another one with 4 TB and PCIe 5.0, totalling 8 TB?This is confusing at the moment and I would like to order these drives before the laptop arrives so I can install the memory when the laptop arrives.

Hi razer please advise there an error on OTP