Razer Support

I have a 2019 razer blade pro 17 with the 2060 and want to know if the core x v2 will work with my laptop it doesn't have the thunderbolt 4 or 5 but it has thunderbolt 3 will this work? 

Hesabıma golf yükledim fakat oyuna yüklemeye çalışırken telefonuma doğrulama kodu gelmiyor

Hi,I am experiencing a strange issue with my Razer Basilisk V3. The left mouse button works correctly for single clicks, but when I double-click, it randomly triggers the Ctrl key as if I pressed it on the keyboard.I have:Reinstalled Razer SynapseCreated a new profile with default settingsChecked that no macros or Hypershift actions are assignedMade sure that the left mouse button is set to "Left Click" onlyDespite all this, the problem persists. The issue appears both in Synapse and outside of it (e.g., in games or file explorer).Could this be a firmware bug or a hardware issue?Is there a way to fully reset the device or firmware?Imgur: The magic of the Internet

I hope you’re doing well. I’ve been enjoying my Razer Enki gaming chair for over three years now—it’s otherwise in perfect condition—but recently I noticed that one of the armrests has developed a pronounced vertical play. The armrest pad itself looks like new, so I’m hoping there’s an internal bolt or screw I can tighten rather than replacing the entire armrest.Could you please provide: Instructions or a service guide for safely disassembling the armrest to access any internal bolt/screw.

Hello. I can't connect my Viper v2 mouse via cable. It works fine via dongle. However, as soon as I disconnect the dongle from the USB port, the mouse charges, but the system doesn't detect it. I tried updating the mouse's firmware, but I can't do it because the updater doesn't recognize it either. I've tried updating it on three different computers, all with the same problem. Regards

I dont know how to add comment to existing thread with folks that have the same issue. I can tell you it's not "drift", the gamepad has barely been used over the years and is like new. I started using it with an N64 emulator (thats when the issue began after hours and days of repeated use, but the stuck is constant no matter the usage now), and after repeated uses in a short time it suddenly starting behaving as if the left stick is stuck down. Nothing we try can effect the behavior,  tried plugging it while holding the stick in "up" position, tried downloading the razr app but no software updates seem available,  although not sure if i could install because the issue prevents navigation. Could you make it so the app disables the inputs from the kishi while still able to use touch screen, then we could install any update you might have for a fix. I hope someone sees this, im on galaxy s22+ btw. Thanks for making a great product (albeit unusable currently)

I noticed my razer viper ultimate charges really slow, like 1 hr for 3%, I also tried the wired charging, same speed, the softwares are all updated. but the problem persists.

i bought a new razor Deathadder essential and tried to put my razor id to the system to control the usual  dpi , color. but couldn't because the system said that my device  was already registered. 

Truly appreciate that Customer Support, ​@Razer.ScarletRouge and Razer Escalation Team @Abegail (Gail) solved my issues!

El Programa Razer Cortex no quiere abrir la interfaz, si aparece en la bandeja de notificaciones, pero la aplicación como tal no abre se cierra cuando apenas intenta abrir, ya instalé el C++ de 2015 a 2025 y nada, sigue el mismo problemaThe Razer Cortex program does not want to open the interface, if it appears in the notification tray, but the application as such does not open is closed when it barely tries to open, I already installed the C ++ from 2015 to 2025 and nothing, follows the same problem 

I bought an Iskur XL chair in 2021 and, for a few months now, the reclining mechanism has not been working properly: it does not stay in a fixed position, if I lean back, it reclines all the way back. Moreover, I cannot order parts to repair it because, according to the warranty has expired.

My razer blackshark v2 pro xbox were working just fine a couple of days ago and we’re perfectly fine. Yesterday it just stopped working and no longer connects to my xbox. If I put it in pairing mode and it connects to my phone and works fine. No matter what I try they just won’t connect to my Xbox anymore. When I try to contact razer support it never lets me chat with them it just continuously loads. 

My laptop touch screen (Razer 15 Advanced 2021 3080 4K OLED TouchScreen) has stopped working. The display works but the touch screen does not show up and it seems like a driver issue.Does anyone else have the drivers for the 4K OLED 60hz touch screen from the 2021 model?Razer Blade 15” Advanced (2021) | RZ09-0409CI would really appreciate it if someone could give me a download link.

My new Razer Basilik V3 PRO mouse  doesn't show in the  "devices".I have a MacBook Pro M3 Max 16” 2023.I’ve granted all of the accessibility access.What might be the problem? 

I have already purchased THX Spatial Audio for my PC, as i’m loading all my Razer apps it’s trying to make me purchase THX Spatial Audio again. How do i fix this issue or who can help me 

I've been using it for a few months and when I went to turn on my xbox series x the controller wouldn't turn on either plugged in or wirelessly, ive been playing with it plugged in 90% of the time so I know its charged, it wont flash or do anything at all.

I have a razer blade 15 model 2024. I need recommendations on how I can keep my laptop cooler because it keeps overheating even when the fans are at maximum speed and the laptop cooler as well. As well as the battery, it drains even when I’m playing Minecraft at high end graphics, I enjoy it but should I kick it down a notch with all this? Or should I get a battery replacement, if yes, could I take it to the razer store and ask for a replacement? (battery)

Hi, I’ve been experiencing an issue for the past 30 days with my Razer BlackWidow Chroma V2 keyboard on Windows. After installing the Razer Synapse software, certain keys stop working properly — for example, the percent sign (%) and closing parenthesis ")". These keys work fine when Synapse its closed. I've tried restarting, reinstalling drivers, and changing language settings, but nothing fixes it. Any help would be appreciated.

i just got it, brand new straight out the box and it has disconnected and reconnected twice without me doing anythingim on pc, using bluetooth.could someone help me figure out whats causing this? thanks

wont pair to my mouse

razer kaıra x  kulaklığın seri no sunu (razerid.razer.com) yazdım gozüküyor ama garanti için yazdığımda gözükmüyor  

ich habe ein Problem mit meinem Headset ich habe seit einer gewissen zeit ein stör Geräusch und weis nich was ich da gegen tun kan das stör Geräusch ist aber nur manchmal da so alle 10 Sekunden für ca 2 Sekunden 

Hi Razer Support Team,I recently purchased the Razer Basilisk V3 mouse just 10 days ago, and I’ve already encountered a hardware issue — the scroll wheel has stopped functioning properly.

Hello, while trying to register my Razer Blackshark V2X product that I purchased from the N11 website to my Razer ID, I receive the error that this product has been registered before. I am ready to send any attachments such as proof of purchase, invoice and product box images. I would like to get help regarding my problem.