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38880 Threads

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Twinky123
posted in Razer Support

Synapse Issues

Hello! Hoping someone can assist. I've been having issues with the Synapse software. When I install Synapse 3 (or 2) my mouse starts lagging (jumping on the screen) and my audio starts crackling, stuttering and cutting out. Uninstalling and then rebooting fixes the issue. I've googled for solutions a bit and here's what I've done so far. - I'm on Windows 10 - I've tried uninstalling/reinstalling Synapse 3/2 (uninstalling through Add/Remove Programs and also with Geek Uninstaller) - Tried updating my realtek audio drivers - Changed the Polling Rate in Synapse to 500 (from 100) - Change the audio rate to CD 16 bit, 44100 Hz - Made sure any sound processing options were disabled - Uninstalled some of the Asus audio software that I had installed - Made sure no devices were set to "Allow the computer to turn off this device to save power" in Device Manager - Removed any unneeded USB devices - Tried multiple USB ports Not sure what else to try at this point but I'd really like to be able

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5 years ago
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JaydontheThingInsider
posted in Razer Support

Loading on Startup

I have turned off load on startup for Synapse 3 in the software and in the App Settings on my computer yet it still loads on startup. Kinda Annoying! Any help?

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5 years ago
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Bigbrit93
posted in Razer Support

Razer kraken 7.1 mic not working

I haven't used my pc or headset for a few days, I plugged it in and the mic does not work, it doesn't pick anything up on the discord mic check either, any ideas?

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5 years ago
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pedro26primix
posted in Razer Support

Razer DeathAdder Essential keeps getting disconneted randomly after reboot

Hi, As the tittle says it been happening since .. well.. i bought it! +- one month ago. I've unnistaled and reinstalled Synapse 3 more than 5 times now, with registry cleanning in betwen. Did try dif usb slots at board. It doesn´t always happen, but sometimes when i turn the system on, i have to disconnect and reconnect the mouse. Any idea, or maybe i should ask for a refund/change for other mouse? Thanks in advance

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5 years ago
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lord_doge21
posted in Razer Support

Nari Wireless Headset Mic Issue

Hi, Sorry, I'm new to the forums I recently came across an issue with the mic of my Razer Nari headset. Whenever I use the headset while plugged into an aux cord, the mic seems to work fine, and my friends can hear me, but whenever I try to use it wirelessly, it stops working, and not me, nor my friends, nor Discord, can hear any sound coming from my mic. I've tried to restart my PC, unplug the wireless USB, reboot the headset, so far nothing has worked. Please help! Thanks.

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5 years ago
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Casnilie
posted in Razer Support

Huntsman's elite color?

Not a hard thread. I'm trying to rework my gaming station and I like everything to match color and I really want the huntsman elite keyboard, but it doesn't say what color it is? I know it's black but is it normal black, gun metal, ect? I'm buying other razer products and just want to make sure I get matching colors

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5 years ago
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joaquin.montesdeoca
posted in Razer Support

Some of my keyboard keys don't work properly

Hi, I've bought a Razer Cynosa Chroma last year and it worked properly, but recently the C key started to malfunction. When I pressed it, it did not write the C letter. Upon checking on an online keboard tester, I found that when I pressed the C key, it pressed the Alt key at the same time, so the C key was impossible to use. The other keys seem to work fine, though.

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5 years ago
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girlnextgrave
posted in Razer Support

Insufferable beeping noise when headphones are plugged into Wolverine Tournament Edition

I have had my Wolverine TE controller for about a week. It was great at first, but within the past two days it has begun to make this intolerable, continuous beeping/buzzing noise and/or no sound plays at all whenever I plug a pair of headphones or a headset into it. It is not the headphones, I have tried three different pairs and all of them have the same result although they work fine with my laptop and cell phone. It is not the console; I have used it on two different XBOs and it has the problem on both. Changing the audio settings does absolutely nothing. I do not have this issue with any other controller. Razer Support was of no help whatsoever and claimed that they "have never heard of this issue before" despite the fact that I have seen multiple people online with the same problem on both the TE and the Ultimate, and predictably, no helpful responses. My university is in the middle of nowhere so I can't even go to a UPS to return it. Frankly, I'm stuck and extremely frustrated

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5 years ago
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TheChancelor
posted in Razer Support

Razer Synapse 3.0 (Failed To Start)

My Blackwidow Chroma V2 stopped lighting up the same day that I installed Synapse 3.0 and it hasn't lit up since. I've tried repairing it through Control Panel, reinstalling it completely, and switching back to 2.0. None of which worked. Please help! EDIT: Solved it

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5 years ago
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AJSmug
posted in Razer Support

Seriously - Customer Support and Repairs are a nightmare

I am so irritated right now. So of course my 2016 Razer Blade got hit with the expanding battery issue. Since you cant order repair parts for the Razer, you are forced to send your unit back to Razer. So I got an RMA and sent my computer in for a battery replacement which takes all of 5 minutes. I sent my unit in on the the 10th and they received it on the 13th. Got the same standard 1 to 5 business days for repair email. Here we are 2 plus weeks later and Customer Service can not tell me what the hold up is. First, I wasnt getting replies to the emails that I sent in. Then I had to call, and the customer service team told me that the repair centers do not have phones, so they would escalate it and see if they could get me an answer. the canned response i got over the phone is that they had to diagnose my computer first. Not sure why, as I included a letter saying to replace my battery, and that is all i needed. So, again just telling me things to blow me off. I have no clu

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Razer.Caziel
5 years ago
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LosCoy
posted in Razer Support

No profiles listed on razer workshop

Anyone know why the workshop will not load profiles for me? I tried chrome/ie/edge and cacheless browser - still nothing, nothing loads on the page

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5 years ago
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sjovie05
posted in Razer Support

Basilisk essential not detected by Synapse 3 Beta

Hi, Just bought a Basilisk essential but i cant get it to work with synapse 3. I have tried all possible method i can find on the internet such as: 1. reinstall synapse 3 2. delete basilisk driver from device manager. 3. restarted pc after done 1 and 2. 4. tried plugging into 5 different USB ports However, i noticed that when plugging into new USB port, there is 1 driver that failed to install, "Razer control device" failed to install. i have tried searching manually for this device, but i am not able to find any solution to this. Is there anyone that encountered such problem and manage to fix it ? Please advise. Thank you.

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5 years ago
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aybruce
posted in Razer Support

Cannot turn off mobile data (Razer Phone 2 Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_:

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5 years ago
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aybruce
posted in Razer Support

Cannot turn off mobile data (Razer Phone 2 with Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_::frown_::frown_:

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5 years ago
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DrizzteEUNE
posted in Razer Support

Razer Phone 2 - terrible battery life since last update

Hi, Since the recent update which was 2-3 days ago, my phone started to die approximately 2 times faster. Before the update, at fully charge I would use phone the whole day (around 4hours of screen usage) and I would still have around 30-40% battery left in the evening. I didn't even have to charge it every day. I was so amazed how long this 4,000mAh battery would last. So convenient. After the update though, the bubble has burst. First day with new software and my phone dies at 6pm - with the approx. same screen usage. Same story yesterday. During the night to compare, when I don't use the phone at all, I used to lose like 10% battery life. I used to charge the phone before going to sleep, unplug it for the night and wake up with +/- 90%. Today I lost 70%. It drained almost all the battery overnight - of course I wasn't using my phone at all. The screen usage is at 6 minutes at the moment and I'm left with 20% - 9:30 am, whereas before it was around 85% at that time during the day.

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5 years ago
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directplaneFuchsia627
posted in Razer Support

Razer blade 14" 2017 My charger is not working

There's green light when I plugged into AC but it is not charging my laptop. Can it be fix or I have to buy a new one?

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5 years ago
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Muneric
posted in Razer Support

Kraken 7.1 V2 Micophone Issue when settings in Synapes

This is my first time having major issue with using razer products. I can not find any post thread related to what I experiencing (via googling) so decided to post this thread. I was using kraken 7.1 v1 headphone for a while. The sound and microphone was perfect but it hurts my ear when wearing at long period of time, so decided to buy kraken 7.2 v2 instead. This is when problem occurs. Although I have format my windows and reinstall new windows 10, I have problem when I activated Mic noise, ambient noise reduction, mic volume, or any adjustment in synapse. The problem is the mic randomly mute for no reason (without notification or warning). The problem disappear when I have no adjustment to the microphone settings related. My keyboard noise and ambient noise all go into the mic and it is very annoying for recording video or chatting online with my friends. Thinking that if I can not fix this problem I might go for other headphone. I am not sure whether the problem occurs from hard

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Razer.Caziel
5 years ago
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RealBrandonMcGowan
posted in Razer Support

Razer Blade Stealth Screen Scaling

Hello, so my razer blade stealth (2017) is scaling applications awfully. It is really hard to foucus on things when they are super small or too big, what can i do?

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5 years ago
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Darksbane86
posted in Razer Support

Razer Synapse 3 Lighting Stuck

Hi guys, anybody facing this issue where your synapse 3 lighting stuck and stop functioning? Apparently mine happened whenever I have mogul.gg open on browser and in Chroma Studio it states this error. Works fine once I close mogul on browser.

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5 years ago
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ss3teddy
posted in Razer Support

Mamba Hyperflux Power Issue

Hey all. New to the Razer ecosystem. Received my Razer Firefly + Mamba Hyperflux a couple days ago and am very pleased with my purchase. It feels so premium compared to my old wireless 3-button laser mouse I've been using since 2008 lol. I searched forums and didn't find anything quite like my issue so I'm posting here. My problem is when I shut down my PC all the LEDs and power indicators turn off as they should BUT if I move the mouse on the pad after that the mouse LEDs and power indicator light up and will stay on. Keep in mind the Firefly power indicator and LEDs are still off so it should not be providing power correct? I think it's strange that the Mamba is still receiving power. It'll stay on all night unless I start and shutdown my PC again and make sure not to bump or move the mouse. Is this intended behavior? How can I fix it? Thanks in advance and I appreciate any help.

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Razer.Caziel
5 years ago
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awesomeflowDarkLiver968
posted in Razer Support

Wolverine Ultimate controller not working.

I just got my new controller today, I tried put the cable on, read all the manuals, installed the synapse but the controller was not working. Eventually I went to my sister's computer and what I noticed is contrary to when I plugged it to my computer, it immediately turned the lights on the controller on which was not happening on my computer. I don't know what to do, please help!.

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Razer.Caziel
5 years ago
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kalokas1
posted in Razer Support

purchase varification to unlock synapse surround pro

Hi i just bought the RAZER:Kraken pro v2.I registed it in razer id but when i try to activate my surround pro there is a *.I have read that i have to varificate the purchase by sending a picture of the receipt but i dont know where

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Razer.Caziel
5 years ago
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dailyONYXOldLace481
posted in Razer Support

My Razer Deathadder Chroma has stopped working D:

Hello, i was wondering what i would be able to do in this situation. My Razer deathadder chroma has stopped working and i was hoping there is something that can be done i.e a replacement etc. Please let me know :)

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5 years ago
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byteVerdigrissite987
posted in Razer Support

FAILED TO STArt

HI. Yesterday i bought new razer basilisk. And tried to download razer synapse 3.after it says me ..FAILED TO START.. i reinstalled it, and nothing again ..failed to start. I downloaded it to another computer, anf error there to. PLS help. but now i want to make money return for mous.

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5 years ago
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Infernoss1990
posted in Razer Support

Razer Kraken Pro V2 - chat audio input too low in game (PS4)

Hi There, So yesterday I received my new Razer Kraken Pro V2 headset. I am using it for the PS4. So when playing solo it was perfect, all audio is great and it is very comfortable. However then my friend joined in a party. At first I heard him talking very well (no game noice), but then the game started and during the fights (BF5) I just don't hear him. The noice from the fights is way higher than his voice input. I am allready going through all kind of forums, but I still dont really see a good solution. I allready tried to change the settings in PS4 (you can set the mix between chat/game) but it doenst work, also seems to reset the whole time. I dont know if I can change the settings by using a program (synapse) at PC which then works the same in PS4? I mean putting the game volume on 50% and setting chat input from others to 100% (something like that). Anyone has some advice? Thanks! If I still wont be able to hear my friends I unfortunately have to return the product.

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Razer.Caziel
5 years ago

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