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Razer Support

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38866 Threads

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Pultz1026
posted in Razer Support

Products Not Syncing in Synapse

Good morning. I am having an issue with my products not syncing in the Synapse App. I have 3 products and only my firefly shows when I open the app. I also have the Ornato Chroma and the Basestation. I have tried uninstalling and reinstalling the software with no luck. Has anyone else experienced a similar issue?

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5 years ago
BlueSoapxr
BlueSoapxr
posted in Razer Support

Help for Razer Phone 2

As usual these are the standard android issues, wondering if anyone has a fix. Coming from generations of iPhones so I'm not that familiar with android. In fact the only reason I'm using android is because of the Razer Phone 2. Software 1. Unable to connect to my razer blade's hotspot. - My 2 iPhones can be connected but not my RP2. The network is saved but it won't connect. 2. Camera app hanging. - When I open the camera on the RP2, it defaults to the camera. But if I swipe left or right to get to the portrait or video mode, the app freezes and crashes. 3. OS lag. - With my older iPhones all I had to do was swipe close apps to really close them. I have never had the need to turn off / restart my phone to "reset" it. But with android I have to restart my RP2 every 2-3 days to keep it in optimal condition. Does closing apps in mutitasking really close them? Or do I have to go into settings to force stop the app every single time? - The play store is full of fake apps, does anyone k

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BlueSoapxr
5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Protect your Keyboard, Headset and Mouse with a RazerCare Protection Plan

Insiders! RazerCare Protection is now available for US Customers. RazerCare Elite Protection Plans can now be purchased concurrently with a headset, keyboard or mouse through the RazerStrore. RazerCare Elite for peripherals extends protection from electrical or mechanical failures from 2 years to three years and provides accidental damage protection from the date of purchase. Key benefits include: Automatic Registration 24-Hour Support Replacement with a New Unit Free Shipping $0 Deductible Mechanical and Electrical Failures Surge Protection Accidental Damage From: Drops Spills Falls Collisions Learn more about RazerCare Protection Plans through www.razer.com/razercare

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5 years ago
SkinChanger_Mathews
SkinChanger_Mathews
posted in Razer Support

Support for Razer Mamba wireless mouse drivers for razer synapse 3.0

When will my Razer Mamba Wireless Mouse be supported on razer synapse 3.0? It's very annoying that my mouse isn't following the colors of my razer chroma supported keyboard and razer hardmat firefly mouse pad...

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5 years ago
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Bigbrit93
posted in Razer Support

Razer kraken 7.1 mic not working

I haven't used my pc or headset for a few days, I plugged it in and the mic does not work, it doesn't pick anything up on the discord mic check either, any ideas?

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5 years ago
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MuffinTradeMarked
posted in Razer Support

Launching Game With Razer Cortex Does Nothing

Hi, Whenever I try to launch my games, such as Team Fortress 2, Razer Cortex does its normal thing, it releases MBs and then normally when it goes to the game desktop and opens the game, instead, now what it does, is it decides to just not launch the game and I can't play it with the most performance that I can get out of it. This has been going on for about a week and in that time I don't remember changing any settings, I have tried repairing and uninstalling the game. Thanks.

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5 years ago
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TotalRazer
posted in Razer Support

Suggestions for people with provisioning issues?

Does Razer Support have any advise or suggestions to provide to people who are having provisioning problems with Razer Phone 2? The 'out-of-the-box' (unlocked) configuration with a brand new Total Wireless sim card results in non-working features of the phone. This includes Data, and incoming SMS. Others have reported the issues (just a few examples): https://forum.xda-developers.com/razer-phone-2/help/phone-total-wireless-t3859816 https://www.reddit.com/r/TotalWireless/comments/b40sk3/razer_phone_2_not_receiving_messages/ I spent hours with Razer support the other day and was finally able to update the APN which gets data working, but still leaves incoming SMS non-functional. Many people (myself included) don't know what we need to ask of our provider to resolve this issue. Total Wireless is less than forth-coming with people who don't buy phones from them, so many of us aren't sure of the exact fix for the problem. I've heard the problem lies with everything from the APN set

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5 years ago
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buzzworldBallBlue488
posted in Razer Support

razer synapse can't log in

so i updated my synapse and i've been looking at this logging you in screen for about 2 hours and it wont let me in.

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5 years ago
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Thomill
posted in Razer Support

Nari Ultimate Haptic Intensity Not Working

Hello, I have had the headset about one week, and all was working well. I am using the latest version of Synapse and my other Razer devices are functioning fine. For the past two days, I have been unable to get any haptic feedback from the headset. Also, the sound is comparatively quieter in general. I reviewed threads here as well as Reddit, and some suggest uninstalling Synapse, reinstalling/repairing Synapse, or deleting device profiles. I would appreciate guidance on this before requesting a return/refund. Thank you.

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5 years ago
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Dono.
posted in Razer Support

I am new, my username was auto-assigned, help?

I cannot keep this username, this is ridiculous, please how do I change this since it is unacceptable? I have stuff I need to post about but I refuse to do so under this name...

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5 years ago
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buzzworldBallBlue488
posted in Razer Support

Headset turning on and off randomly

So I've had a Razer Kraken 7.1 v2 for about a year and it does this thing where it randomy turns on and off every 5 or so minutes. does someone know what i can do to fix this?

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5 years ago
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Fiddeli
posted in Razer Support

Worst update ever!

After last Synapse 3 update the crap always start on desktop even though i said in settings i should start minimized. Program restarts color cycles every few min and worst of all Chroma studio is so laggy i might be able to change setting for one device before i have to close the window. For gods sake make a rollback until you get all problems sorted. I currently have 4 devices connected to Synapse and wont spend money on anything new until you fix these problems. Feels like i should gone for Corsair instead, it works flawless compared to Razer!

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5 years ago
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soccon1989
posted in Razer Support

Please help! Razer Phone USB not recognized. Phone won't enter MTP

Hello all, I am trying to transfer some media files from my Razer Phone and find its USB won't connect (the phone still charges though). The option is even grayed out from the Connected Devices menu. I tried to enter Developer Mode and messed around with the options but no use.

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5 years ago
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PlayTime
posted in Razer Support

Razer phone 2 finger print scanner gone?

Had a razer phone 2 for around a month and did the new Android update when it came out . Now my fingerprint scanner is not working and too too it off the settings for it has just disappeared?! See screenshot below .

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Razer.Caziel
5 years ago
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thinkRocketMetallic891
posted in Razer Support

Razer Phone touch not registering about 1.5cm from top

Hi, so ive just checked and this seems to be a common issue on the Razer phone, theres many other threads with this similar issue, the touchscreen is not registering touch about 2.5-4.5cm from the top from left to right. a rectangle area. this seems to be a common issue? i have a case opened, Case Number: REMOVED i have sent a video, and images via email regarding this issue, please see image. i have been waiting a week for a response, and was told on the chat that the EU Warranty center are reviewing the case? but have just found on this forum that this is a common issue that is occurring, i have been unable to use my phone properly for 2 weeks, what is there to review i have provided all the information, proof of purchase and a video and images. i hope that i will be contacted right away, and that this faulty phone will be replaced with a working phone. i expected the customer service from Razer to be amazing?

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5 years ago
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Kilpeic
posted in Razer Support

Orbweaver Chroma lightning freeze

Hi guys, so i have a problem with my Orbweaver Chroma, everything works fine if i use a preset color option. But when i'm in the configurator and personalise my lightning the Orbwaever will freeze if i change it more than three or 4 times. So my lightning is stuck, i have to disconnect an reconnect it. This happens now everytime i switch anything (if costume lightning is set), switching through profiles ... stuck! switching through key assignments ... stuck! I already contacted the razer support but no fix. The funny thing is, it works on any other PC without getting stuck. Made several new clean installs, no fix. I set up new and clean OS, and razer synapse 2 was the first thing i installed, no fix. I also asked if I could use my warrenty but they said the problem is my PC so no warrenty case. I'm helpless.

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5 years ago
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ryankindt
posted in Razer Support

Razer Synapse 3 Launches On Boot

Hello, I really like my Mamba Elite, I just hate Synapse. I have been able to deal with it until now. Every time I boot up my computer, the app launches despite having it disabled. I have it unchecked in the app itself to no avail. I have even disabled it in task manager, but it still launches. If anyone can help me, I would really appreciate it.

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5 years ago
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misaro1337
posted in Razer Support

Extreme mouse lag on some apps, mostly WPF and UWP

Hello, In some apps, mostly Microsofts UWP and WPF (even in Razer Synapse which is WPF I think), my visual pointer update rate is somewhere between 20 and 1 (!!) fps. I can "fix" it by focusing a different window, for example Windows Explorer where it works fine and then hope to get maybe 20 fps after switching again. I know it sounds really weird. I cannot record it because the pointer is perfectly fine in recordings... I tried to reset all mouse settings but it didn't help. Mouse: Razer DeathAdder Elite OS: Windows 10 newest update CPU: Intel i7 7700k GPU: NVIDIA RTX 2080 Monitor: Acer Predator X34A @ 3440x1440 100hz Windows Mouse Settings: "Enhance pointer percision" disabled Everything else default Razer Synapse: Polling Rate: 1000hz DPI: 1800 Does anybody know what could cause that behavior? Thanks

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5 years ago
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Dragneel-224
posted in Razer Support

game profile switching

hey guys hope you can help having problems using game profile i know ive set it up correctly because it works when i launch anthem profiles change and chroma affects change to but when i launch division 2 nothing changes ive set it up right im sure any ideas

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5 years ago
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AlexVienna76
posted in Razer Support

Razer Cortex Mobile keeps logging out

I have a strange account problem on my razer phone. Whenever I open the Cortex App or the The Theme store I am logged out and when I check the account page on settings there is no razer account. When I log into the theme store the razer account appears in settings but as soon as I open the cortex app i am logged out after a few seconds and the account disappears from the settings. Anyone else with this problem?

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Razer.Caziel
5 years ago
SAVI0
SAVI0
posted in Razer Support

Kraken Tournament Edition Game/Chat problems

Hello, Setting Razer Kraken TE - Chat on communications devices and Razer Kraken - Game as main audio peripherals, so you can take advantage of the volume balance on the supplied controller, using programs like discord I don't feel anything, the audio simply disappears . If instead I consider the Razer Kraken TE as the main and unique peripheral I hear everything but I lose control of the chat volume. How can I solve it?

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Razer.Caziel
5 years ago
T
TheChancelor
posted in Razer Support

Razer Synapse 3.0 (Failed To Start)

My Blackwidow Chroma V2 stopped lighting up the same day that I installed Synapse 3.0 and it hasn't lit up since. I've tried repairing it through Control Panel, reinstalling it completely, and switching back to 2.0. None of which worked. Please help! EDIT: Solved it

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U
5 years ago
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Skalamanga
posted in Razer Support

Razer Core X with Quadro RTX & Quadbuffered Stereo

Hi all, I've been trying the above and just get a black screen in the app when I enable Stereo. I have tried several modes, running to a Barco F80 projector with DP1.2 cables. the two modes that normally work when the GPU is connected direcctly in a desktop machine are: 1. single cable set to WQXGA@120Hz and 3D Settings set to displayport in band stereo 2. dual cables set to WQXGA@60Hz and 3D Settings set to Nview clone mode Anyone know if there are any reasons this shouldn't work?

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S
5 years ago
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freshLavenderRosedome925
posted in Razer Support

Razer naga hex mouse refusing to work

So as title suggest my razer naga hex "league of legends" edition is not detected on my pc or is refusing to work. https://images-na.ssl-images-amazon.com/images/I/81XYZdaIAnL._SX355_.jpg Troubleshoot ive done so far: before all this i will say this mouse was completely functional but started to not respond ever since i pluged my usb flash drive into my pc "flash drive is safe and had no viruses nor was it in any malfunction" after that my mouse decided to shut down and not come back up even after pluging out usb Well first thing that was intresting to me was if there is 2 ports next to each other and one of them say ware taken by keyboard or camera or smth else when i would plug my mouse into it not only my mouse would not connect but it would also disconect device next to it keyboard camera ect ... ive tried leaving it alone and using every usb port there is but no nothing happens so for the moment i left it in in hopes that windows update will detect it somehow. There is 2 usb po

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5 years ago
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Nalfey
posted in Razer Support

Razer Sila blocking TP-Link wifi extender

Hi guys, I've been using a Razer Sila for about 3 months now, I've replaced my broadband provider's router by the Sila. (I'm using Virgin Media as a provider) The Sila is connected in my living room (where the old broadband router was originally), everything works great while I'm in my living room, devices connect super fast to the Sila, internet speed is great etc... However my flat has thick brick walls and the wifi signal from the Sila is quite poor at the back of the flat and in my office. It was also the case when I was using the Virgin Media router so I've always been using a TP-Link powerline to create a second wifi signal in my office. And the problem I'm getting is that when I try connecting devices to this extended wifi from the TP-Link powerline the devices can take up to 10min to connect to the wifi and most of the times it just fails to connect. But when I use the Virgin Media router instead of the Sila my decices connect instantly to the extended wifi signal from the

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5 years ago

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