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43107 Threads
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_Huggo
posted in Razer Support
Razer Kraken Pro v2 microphone not working

So lately I've realized that the mic on my Razer Kraken Pro is not working. So when I checked my sound settings on Windows I saw that my mic is not picking up any sound. I'm not sure if it ever worked (but I'm pretty sure it did). I have the 3.5 mm jack port and my laptop only has one jack port. I know this is an old problem but I didnt find any solution. P.S. My Razer Synapse 2.0 also doesn't show any sign of the headset being plugged in. I'd really like to hear that mic back so please help!!!

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5 years ago
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pkarlos07
posted in Razer Support
Razer Chroma Studio Not Working

Hi, I recently got a Razer Ornata Chroma for Christmas and loved the keyboard, especially its Chroma feature. Unfortunately, when Razer released a new update for Synapse 3 (Or it might have been my windows update), my keyboard went back to the default effect, I went back to the Chroma Studio and for some reason all the keys on the studio were black, and I was unable to edit anything, they just stayed black.PLEASE HELP!

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5 years ago
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PawlosCossack
posted in Razer Support
Razer blackwidow chroma v2 TE keycaps problem!

Hello, the problem is with the keys, because on the arrow is a paint leak. On The recording shows that light penetrates through them and looks ugly. I've had this keyboard for a week and I'm disappointed, because it shouldn't be like that for 550 PLN. On the F4 key it is the same, but there is only a small dot. I take great care of this keyboard and I would ask for help.

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5 years ago
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kostissss
posted in Razer Support
Razer Blackwidow Chroma X

Hey guys i am new here and i want some help with my keyboard. my issue is that some keys dont color right... for example all my keyboard is grey and the 'c' and 'd' keys are red. i tried to change the colors through synapse but nothing happened. Does anyone knows if it is a software problem or my switches are fried? anyone knows hoe to fix it? Thanks for your time reading this

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Razer.Caziel
5 years ago
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easywireOrangeYellow803
posted in Razer Support
Synapse link game to Chroma profile not working

Hi, Please help me with the following issue. I am using a Blackwidow Chroma V2 and wanted to configure a specific Chroma profile for the game Player Unknown's Battleground. Unfortunately the "pre scanned" PUBG executable on which synapse is pointing, is the wrong one. So i tried to add the correct executable "tslgame.exe" to my profile. Unfortunately that isn't working too. Repro-Steps: Tab "Profiles" --> "Linked Games" clicking the "+" --> clicking "ADD" button --> clicking "BROWSE" button --> navigating via windows file explorer to the executeable "tslgame.exe" --> click "open" in windows file explorer --> Windows explorer window cloeses as expected --> ERROR: "tslgame.exe" is not added into the list of "GAMES AND PROGRAMS FOUND" System Info: Windows 10 - 1809 Synapse 3.3.1216.122121 Please feel free to ask any question if something is not clear.

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5 years ago
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buddyre1021
posted in Razer Support
Why doesn't My mic work with the splitter? Electra v2

I just got the Electra v2 and I am having issues with the mic. I have the splitter plugged into the correct spots, however, I get no feed through the mic. Is there any drivers or programs that I need?

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Razer.Caziel
5 years ago
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Scojo9
posted in Razer Support
Raiju Tournament Edition issues

I've updated the firmware, and still the performance of this controller is awful. Seems to be so slow and laggy. Wired and wireless is the same. Maybe slightly better wired but I bought this control for the wireless option that it's competitors don't offer. Also the 3.5mm jack doesnt work with my headset. I'm returning mine due to the lack of communication from razer on these issues. My first Razer purchase. My last also.

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5 years ago
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Peetmiller0815
posted in Razer Support
Razer raiju tournament edition issues

Hello, I got my raiju te this friday, and after some testing i noticed the same issues that many others have. My right Trigger sometimes doesnt do anything, wheter with or without triggerstop. But more annoying is the right thumbstick. For roundabout 5sec every minute it stops working. Both Sticks have some calibration issues i think, when i turn tue right stick to right, It turns much much slower than to the left. But i think these issues are not unknown here. I updated the firmware to the latest available, 1.01, but nothing. I have seen something about a beta 1.02. Or so and would like to try it out. Would be sad to ship it back to Amazon, cause everything else is perfect but with these issuses its unplayable. Ps: Sorry for my bad english, im from Germany

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5 years ago
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FeneristCeseci
posted in Razer Support
Razer Mamba is freezing

Hello, I have Razer Mamba mice and it freezes sometimes, how can I fix it? or should I send it back to seller/warranty?

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5 years ago
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JoelSoh87
posted in Razer Support
Razer Blade 15 (2018) 144hz 1070

Today when I powered on my laptop, I noticed the right speaker has crackling sound. I tested with this: And true enough.. there's crackling sound on the right speaker at certain frequencies. WHY IS THIS HAPPENING? I've had this laptop for only a month and I absolutely love it (until now...) As I'm from Malaysia I'm worried that RMA-ing this product will take me forever since ordering it itself took forever.. and does it also mean I have to reformat my laptop? What should I do?

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5 years ago
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Mortal_Comeback
posted in Razer Support
Wireless headphones beeping at me during gameplay

my razer Man O'War headset is beeping in the middle of my gameplay and its driving me insane. Can someone explain please?

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5 years ago
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Aerosolu
posted in Razer Support
RAZER MAMBA TOURNAMENT EDITION NOT RECOGNIZED BY SYNAPSE SINCE WINDOWS UPDATE

tryed the restart, tryed reinstalling drivers, tryed everything, no mamba in synapse , what should i try ? pluged, repluged, registering product, nothing....

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5 years ago
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labTumbleweedtechno563
posted in Razer Support
Razer Raiju TE - Random Delay on thumbstick

When i play i at times get a random delay on the thumbsticks, it can last for about 500 ms up to as much as 5 s. Problems occur both wired and wireless. Got the latest firmware update, would like to try the beta update to see if that can help with anything.

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5 years ago
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Anonymous
posted in Razer Support
Razer Nari Ultimate bad mic quality?

I just got my first razer product, the Nari Ultimate and the mic doesn't sound very good. It sounds like a Xbox 360 headset microphone. My friend has the kraken 7.1 and his mic is very clear. Is the mic just wrong with my settings or does the Nari Ultimate just have a terrible microphone?

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BlackFireDragon
5 years ago
LukeSkyballer
LukeSkyballer
posted in Razer Support
Nari Ultimate connecting

Not sure if this is a software issue or not? If im listening to my Nari ultimate in games while the headset is plugged in via the usb I can hear the sound the pc makes when connecting a usb device. I hear the Window "ding" sound. Its like it connecting and unplugging then connecting. It does not do this while plugged in with no game running. I will only do it while some type of audio is running. When using wireless there is no issue. Any Ideas?

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5 years ago
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TitoLasVegas
posted in Razer Support
Request for Raiju TE beta firmware 1.02

I have the Razer Raiju TE and I'm on 1.01. I have case OMITTED open but all they tell me is to reset things and look at my phone when the issue is clearly the controller. I have the infamous connection to Raiju app issue. S/N and Video are available by PM

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5 years ago
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Anonymous
posted in Razer Support
Blackwidow Ultimate 2016 Keyboard not detected by Synapse 2.0

Hello, Blackwidow Ultimate 2016 Keyboard not detected by Synapse 2.0. I have uninstalled and reinstalled Synapse 2.0 several times. I Have also removed the keyboard several times from the computer. Please help. Synapse : Version 2.21

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5 years ago
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pupbenny
posted in Razer Support
Razer Kraken Pro V2 Records Weird When Wire Slightly Moved

Hello all, This is my first post here so please let me know if I'm not meant to post this or if this is the wrong place or something, sorry about that if so. I bought a Razer Kraken Pro V2 and it's absolutely brilliant. The mic is really superb quality, much greater than I'd expected. However, I've descovered a problem when using it while recording audio. While speaking, occasionally the recording will drop out and be replaced with like static sort of thing. From what I can tell, this happens when the wire is moved, even slightly. If I record with the write hanging down with abolustely nothing touching it and I don't move my head too much, it's generally fine, but that's quite difficult to do. I was just wondering if anyone else had this problem or if anyone knows how ot fix this maybe? Thanks. - pupbenny

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5 years ago
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Bizarre93
posted in Razer Support
raizer raiju ultimate drift problems

So i bought a raizer raiju ultimate controller and i have drift problems there is any fix? when im playing my player does a 360 turn with me ordering him to do so and sometimes he dosnt respond correctly to my orders from my new raizer controller... thats not the case with a standard ps4 controller so there is something to do with the raizer one... any help for this? I have the latest version of the controller download and install it

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5 years ago
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aeroUFOGreencoast272
posted in Razer Support
Raiju TE(Tournament Edition) beta firmware request

Hi I am in real need of the beta firmware for the Raiju TE(tournament edition). My right stick is much slower anytime I turn left unlike turning right which works flawlessly for me.

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A
5 years ago
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Mortal_Comeback
posted in Razer Support
Wireless headphones turning off seconds after turning on

My razer Man O'War headphones keep turning off about 3 seconds after turning on and I have no idea why. The Indicator light it going on for a few seconds and turning off again and the chroma isn't on even though it should

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M
5 years ago
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Anonymous
posted in Razer Support
Razer Kraken Pro v2 super low volume in PS4.

I read that the RKPv2 low volume issue was fixed on PS4 a while back, so I just snagged them up from Best Buy and unfortunately the in game volume is still ridiculously low. I can feel the bass in them so I know they have the ability to sound great, and the chat audio is perfectly fine, but just the actual gameplay volume is extremely low. I've turned the game audio volume setting all the way up, turned the knob on the inline remote all the way up, still no luck.. Any tips before I return these? Thanks!

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5 years ago
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paulcant
posted in Razer Support
Razer Nari : I can't make my micro works

I have done all the settings shown in the notice : I selected "nari game" as default device on payback tab, "nari chat" as default communication device on payback tab and "nari chat" as default device on recording tab. The sound works but the micro doesn't . I have checked all the settings and I did all the test, I don't understand. ( it is not mute...) Can someone help me ? Thank for reading and sorry for my english.

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5 years ago
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VoltTANZANITEpulse121
posted in Razer Support
Razer Raiju Tournament Edition left stick drift problems

Hi, I bought the controller few days ago and it has huge drift problems as well in BT mode as in USB mode. When I don't touch the stick, sometimes game act like I'm pressing it slightly to right side, what makes FPS disaster. I installed 1.01 software and made reset.

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V
5 years ago
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tarkusblack
posted in Razer Support
Brand new mouse causing stuttering and sound glitches

Hey all I bought a brand new mouse today, a Lancehead TE, to replace my aging Deathadder Chroma. So finally all my devices are on Synapse 3. However this new mouse is causing really bad stuttering and audio glitches in my games whenever I move it or click any buttons. I think I fixed it by dropping the polling rate right down to 125. This never happened before with my Deathadder and Synapse 2. Can we get a fix for this bug? Here's my specs: i5 6600K GTX 970 Win10 32GB RAM Lancehead TE Blackwidow Chroma Nari Nope, dropping the polling rate did not fix the issue. My games still stutter but not as frequently. Gone back to my Deathadder and Synapse 2 until this is fixed, will probably return the Lancehead. So here's what happens: Deathadder Chroma, Synapse 2, poling rate 500, game runs perfectly at 60+ fps constantly, and has done for the last 3 years Lancehead TE, Synapse 3, polling rate any, constant stutters, halves my frame rate, audio glitches, my PC feels like it is broken

3
Razer.Caziel
5 years ago

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