Razer Support

My side buttons stopped working, and only my mouse 4 and 5, while playing an fps game, where i have a low ish dpi and i move my mouse side to side a lot. i bought this mouse over 3-4 years ago but have only really used it more recently, since mid 2025 until about 2 months ago. since i already had a viper ultimate ive switched to that, but found my experience on the da v2 to be way better for my hands and feel, and i dont want to spend anything on a replacement if im able to fix it on my own.

Hello, I purchased headphones over a year ago on Amazon, and today when I tried to activate the 7.1 Surround Sound Code, the activation code was marked as already used. I still have all the payment receipts and other documentation if needed. What should I do, or can you help me?Thank you very much.

Hi all, I am trying to access my Synapse 4 logs to retrieve the product s/n of my Razer Naga Pro mouse. I believe I should get a link via email from support but I can’t find a way to request it. Any idea? Thanks in advance for any help 

I bought myself the "Razer Blackshark V2 x" headphones, but when I connected them the sound became just awful (like from a barrel), I decided to download the drivers but for some reason the program does not see the headphones 

Is there still a possibility to adjust Razer Baracuda PRO ANC level in Razer Synapse 4? As fas as I know there was an option to do it in Razer Synapse 3 but I don’t see this option in Razer Synapse4? I can only switch between ANC and ambient mode.

Hi ,I accidentally spilled some water on my Razer Huntsman V2 TKL last night.The keyboard power is on ,but I noticed a specific issue: some keys are now displaying the wrong RGB colors (discoloration).Has anyone experienced this before? Is there a potential fix for this, or does this mean there is permanent damage to the PCB? Any advice would be much appreciated.Thanks!

I am writing this in case anyone else has the same issue.  I was able to resolve it. Just updated my OS. (Mac Tahoe 26.2) and Synapse no longer could find my wireless mouse.  I am using the Mouse Dock.  I was able to plug the mouse into the same cable that is used for the Mouse Dock and it recognized the mouse just fine, so I had to choose between using the mouse wired or not using the mouse at all.How I resolved this: Connected the mouse to the cable.  Went to my computer’s Bluetooth settings and set it to look for devices. As the computer was looking for devices, I unplugged the mouse from the cable and switched it to Bluetooth.   Synapse no longer recognized the mouse but the computer recognized the mouse. Connected the Mouse Dock to the cable.   Synapse recognized the Mouse Dock. In Synapse, opened the Mouse Dock settings and told it to pair with a device.   Once it started looking for a device to pair to I switched the Mouse to the 2.4MHz setting, and the Mouse Dock recognized the

Bought the headset and went to play Arc Raiders. Outside of party chat i can hear my friends and it looks like I'm talking but they cant hear me at all. Party chat works fine and its just this game i have issues with. 

Since the other thread with this question was quickly closed I could not reply back to the thread! I got the info on the firmware update for this webcam. Thank-you.  But, where to obtain the software to adjust settings for the camera such as luminosity, zoom, backgrounds, and other special effects? And please don’t close the thread so prematurely quickly. The value of forums like this is the discussion and back and forth questions on making our devices operate more adequately and efficiently.  The draconian heavy hand of rashly closing a thread suddenly stifles beneficial communication and transparency. Thanks so much!

Hello,I am currently interested in purchasing the Razer Blade 16 (2025).I was informed that in order to receive the laptop by delivery, it must be received either in person or by an authorized representative. However, I am currently attending university and am often away from home, and my friends are also quite busy, so it is difficult for us to stay home during the day.If, for example, I am able to be at home around 2 PM on Friday, would it be possible to schedule the delivery for that specific time?Additionally, if I am frequently unable to stay home on weekdays or weekends, could you please let me know what alternative options are available for receiving the package directly?I have also seen that there are some concerns regarding quality control issues with Razer laptops, and that some customers request exchanges or returns because of this. If the product I receive also has an issue, is there a specific email address or contact point that I can reach out to immediately?

Hello, where I can buy all the 4 rubber spacers for razer kishi v1 for iphone? I absolutely need all four..please help me!

I bought Razer Blackshark and when I try to get the code on the Razer site it says activation code was sent to your email but I didn’t get it on email. Please help, thanks.

I recently bought a razer seiren x,I connected it, it was perfectly connected to my computer and was very well detected.But when i tried to use it there was no sound, so i went to look in the settings to found that the level slider was stuck at 0 and wasn’t moving.So i went to the control panel to check and see what was going on only to see that in recording there was NO volume bar. and when i go to the properties of the seiren X and into the “level” window. There is just nothing, it’s blank.I tried connecting to other computers but the same was unfolding.And what is weirder is that when i put my mouth very close to the mic and connect my hearphones to the mic and speak, i can hear a little which means it’s probably not the mic the problem but the connection and i don’t know what to do. 

my keyboard when turned on works normally typing and the lights, being recognized in the software synapse and chroma but after a few minutes the chroma effects freeze randomly with the keyboard still typing but when i go to chroma the keyboard doesn't show and to fix it i have to keep turning the keyboard on then off which is very annoying. i have tried fixing it by re installing chroma and synapse fully and reinstalling the drivers but the problem still occurs. Also the setting on razer synapse don't apply to they keyboard. i have set keyboard to not go dim after a few minutes by turning it off but it happens anyway even when the keyboard is at 100%. my serial number is PM2233F67300208. The product number is RZ03-04370300-R3W1

issue with sound from my games and other apps leaking through to my friend's discord and other apps (have tried on multiple to rule out fault through discord) have followed instructions to uninstall and update drivers... changed input sensitivity and changed inputs to default with no resolution 

Can Someone Help me, my Num pad 2, num pad 3 and, numpad enter, numpad 0 and arrow button cannot work, also my “d” keys often double clicks when i use itplease help

Hi, I have a pair of Barracuda X headphones, to which I have lost the dongle for my computer. Is there way to get a replacement please?  Thank you! 

Where do we obtain the software and firmware updates to make this camera excel?  The Razer website is a hodgepodge of unhelpful  topics and advice.  Please help!  Thanks so much!

I have had the mouse for about 1,5 month now, but 4 times when booting up the PC, the dongle wont turn onthe mouse is fully charged. but it wont find the dongle and light up. tried different usb ports, different cables, but didnt work.tried to reboot pc, didnt work then i tried to plug the mouse instead of dongle, then mouse worked, but when i unplugged the mouse and plugged in the dongle, it didnt light up.. after severel attempts at plugging in and plugging out the dongle was finnaly found..  and the mouse works again..is there a way to prevent this from happening?kinda tired of the mouse sometimes not working, until you do the plugin, plugout procedure 10+ times

So I have had my Tartarus V2 for about a year and a half now and I use it for gaming frequently and absolutely love the thing, however key 20 has developed an issue where if I try to push down the key nearer to the edge of the key, it either does not push down or is much harder to do so.I tried to contact support to see if I could use the warranty but I do not know the day I bought it and have no proof of me actually ever buying it.So, I would like to know if anyone knows of any fixes or if I can get a replacement part for pieces inside the key that may have broken?Thanks in advance!

Model number RZ04-04530100-R3U1i would love a replacement :)

Good day. Death stalker v2 pro key “]” blinking is red color. Keyboard lighting but not working any press key at all difference computers. I need firmware recovery tool. Please give me access for this tool for recover my keyboard. 

I have the Razer Blade 13 (2019) that has severe battery bloat to the point where the touchpad doesn’t click if the backplate is screwed on. I checked the serial number, but it seems my warranty has run out. Could I get the battery replaced without sending in the device?

Hi Razer,I am wondering if someone can assist with this query?It appears that the battery for my Razer Blade Advanced 2019 2070 Max Q is swollen to the point where the trackpad is becoming unusable and is not longer providing any tactile feedback as I believe is pushing against it internally. I would appreciate if someone could reach out and advise where I might be able to purchase a replacement.Kind regard,Serkan 

Hello Razer Support Team, I’ve been using my Razer Barracuda Pro headset for nearly a year. It initially developed a very small crack, but over time this crack has worsened and become clearly visible, as shown in the attached images. I’m concerned that the damage will continue to spread, especially since I’ve noticed that many other users are reporting the same issue with this model. The headset has been used under normal conditions and has not been subjected to misuse or accidental damage. I would appreciate your support in advising on possible solutions, repair options, or warranty coverage for this issue. Thank you for your time and assistance.