Razer Support

I have bought a Razer Ornata V3 in a distributor (FNAC) and am willing to register it.ut I don’t remember when I bought it…I still have the box and am using this keyboard to write this question.I also get a Razer Tartarus V2 as a gift and want to register it too. (I also have the box and of course the item).♥ Thank you for attention ♥

Hi, i checked ebay, online, etc. Where can i get a replacement spacebar or the little black side pieces? Seems like a good ‘market’ for Razer to sell these pieces 1 off.

Hi,I bought a Razer Iskur back in 2021. Due to a recent move, I had a reason to turn the chair and noticed that the seat plate is broken.Where can I get a replacement for this part?  

“Why does my Razer DeathAdder V2 HyperSpeed keep disconnecting during use? I’ve tried both the USB dongle (2.4GHz wireless) and Bluetooth modes, but the mouse randomly disconnects in both cases. What steps can I take to troubleshoot and fix this issue?”

hi my other phone that uses the phone number registered to this account broke so i cant get the verification codes please help me change my phone number thank you!

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

Why when I register product it say already registered? i keep refresh but still not registered in my account. i need to register product because i want the activation code for this software. help me please

I've been having issues with my razer leviathan V2 Pro rebooting mid use multiple times a day for over 8 months, I've been talking to razer support for 6 months and gotten nowhere, today I finally found a post filled with other people who have the Razer leviathan V2 Pro and are having the same issue and I replied to one of their comments to ask if they had any luck fixing their issues, and a razer admin replied to my question (not the person I was originally asking the question to) with the response "try a different port, try a different cable, try a different computer, update the firmware, things that I have already tried AND DON'T WORK AND I HAD STATED THAT I ALREADY TRIED, and then locked the entire thread so that no one else could ask questions or reply in the entire thread. Wtf is this. THIS WOULDN'T BE AN 8 MONTH UNRESOLVED ISSUE IF IT COULD BE FIXED BY UPDATING THE FREAKING FIRMWARE. Also by the way, how many people have multiple computers to try to lug a $500 speaker system

Hi,I recently lost access to my Yahoo email account and when I try to change it in razer profile , i don’t receive text message on my phone number.I have all the necessary proof of ownership that needs to be provided , but need help to update my email address associated with my razerID

Hi, I Need to change Mobile Number, no access to the old one, im able to use everything account related but my 2fa is set to an old number from 2013. Pleaze help -Thanks

Hi,I purchased a Wolverine V3 Pro within the past few weeks and it’s recently started sensing that i’m hitting the LB button when i click the R3 or right stick in. Just wondering if anyone has had the same issue and if any fixes have been found or if i need to send it for repairs? Quite frustrating since it hasn’t been very long and it already has an issue. Have tried it on different consoles and pc’s and same issue throughout. Cheers :)

I have been using the Thunderbolt 4 Dock Mercury for two years.Is my product capable of Thunderbolt Share?When I connect it to my PC, I get a message saying "No license found."Even when I check the support page for "Yes. Razer Thunderbolt™ 4 Dock Chroma | RC21-0169x Support & FAQs," there is no information about Thunderbolt Share.I'm wondering if a firmware update would resolve this issue.

Hello Razer Support, I created my Razer Gold account using the "Sign in with Apple" option, and it automatically linked my account to a private Apple email (hkm6gtwbm8@privaterelay.appleid.com) instead of my real email address. I would like to change the email on my account to my actual email so I can manage my account more easily and receive all important messages. Please let me know what steps I need to follow, and I’m ready to provide any needed information. Thank you for your help.

Windows  11 ARM - Snapdragon X Elite Razer Synapse 3 - doesnt not find connected devicesRazer Synapse 4 - assigned shortcuts do not workAny idea ?I really need it for work Razer Tartarus V2 .​​​​​​​

I recently went to go use my Razer Kishi v2, only to find out that it managed to have a sticky liquid that worked its way into the A and X buttons.  I've managed to clean out all the goop and realized through the cleaning process, I have torn off one of the foam pads behind the button.  Now I am looking for replacements for that torn pad.  I wanted to see if Razer ships out any replacement internals for products, but it seems I can't contact them directly without it being in warranty.  If anyone has any suggestions or if Razer sells the foam pads somewhere, that would be greatly appreciated. 

What Bluetooth version does the Naga v2 hyperspeed support? And if it does support BT 5.0, does it support 250hz polling on Bluetooth?

Bought a 2nd hand Kiyo Pro, computer and Synapse will recognize it for a second then throw an error. Looks like this product is just a huge POS and the company doesn’t offer any support to update the firmware, which says to call support, which says it doesn’t support it. So now I have a bricked device that can’t even function without the horrible software. does anyone have the drivers for the newest firmware they can share?

Hello,I am experiencing an issue with updating my Razer Kiyo Pro. This seems to be a common case, and I believe you are already aware of it since various resources such as Discord, Reddit, and your own forum are buzzing about this problem.When I launch the latest version of the update utility provided by my Synapse 3, the firmware is detected as version 1.0.3.2. Additionally, it indicates that the latest version is 1.5.0.1, which I am trying to update to.However, after the first step of the device detection by my PC and the utility, I get the now infamous message saying "sorry no update for you today you better contact support."I have tried all possible solutions: different USB ports, even older legacy versions of the update utility, where I noticed that my camera is detected as version 1.0 instead of 1.0.3.2.Please assist me with the update. After researching the internet and reading about the experiences of other users, I would be deeply disappoi

Over the last couple of days my webcam has just been blurry. I’ve tried cleaning it, changing the usb slot it was plugged into and updating synpase and nothing worked. I just tried to update the firmware from 1.0.1 to the new one 2.3.2 and the process does not work. It tells me to contact support to perform the update.Clicking the link provided takes me to the wrong product page, and because I am out of warranty I can no longer contact support. How am I supposed to fix my webcam? If it’s totally bricked I suppose I’ll just have to buy a new one (and not a razer one).

I have a problem with my earbuds, the left earbud when in normal mode dies in just 5 seconds and can't last, when in ANC or Ambience mode it can be steady for 5 minutes, when in normal mode it dies in 5 seconds only the left earbud Has anyone experienced the same thing?

Hi,I have the dongle connected to my computer through my computer's USB port. Every time I try to turn the headphones on, the blue light begins blinking and refuses to actually become a solid blue.I tried this "Please uninstall the Razer Synapse 3.0 app and your 7.1 Surround Sound, then download a fresh installer but don't install it yet. Connect the headset's wireless transceiver to your computer and initiate the Razer Synapse installation and let it go through several updates. Once done, reinstall your 7.1 Surround Sound app and check if the device and its dongle have paired successfully." but it doesn't work. The issue occurs regardless of the device used (laptop, phone, etc.). When I plug in the wireless dongle and start my headset, the headset's blue light blinks but it never connects to the dongle. Occasionally, about once in every twenty attempts, the headset might connect, but when I touch the headset, the sound transmission becomes

Unfortunately, I have lost the razer barracuda x Wireless Dongle that came with my headset. I still have the original box and proof of purchase. I would like to ask if it is possible to purchase or request a replacement dongle, or what support options are available in this situation.Please let me know if any additional information or documentation is required.Thank you very much for your time and support.

I have a basilik x hyperspeed that is in a computer I don’t use much. The other day I went to use the computer and the mouse pointer does not move. I tried 2.4GHz and bluetooth.I have an identical mouse on another computer that gets the same amount of use, and that one works. The batteries are new.I am on windows 10 and 11. I installed the synapse app from razer to check the mouse connectivity. I was able to pair it with bluetooth and see it on the synapse app. But the pointer does not move.What can I do ?Thanks,Regards 

I have downloaded a new windows 11 update and since then the tilt wheel doesnt seem to work but I have noticed that it works only when the razer synapse app is off 

My Razer RAZER gaming chair Tarok Pro X by Zen, that i have bought on “29.10.2024”, right hand rest keeps falling down also the left arm rest has fall down 2 times, i manged to reattch them but the right one keeps falling and the left one is very flabby. It would be great if you could send me a replacement of both armrest of course paid best regards,nagi attia