Razer Support

please help me i need to change my phone number. Because my old number is lost i cant use my razer gold because its need code to use.😭😭 Please help me #help

Had issues with my keyboard, specifically Ornata Chroma 3 Where the mute button would light up without reason. They were quick and very supportive and took me through the troubleshooting process. Appears to be a common issue and will now be resolved in the future synapse update. Thanks Razer.Ten!

I purchased a Kaira X and registered it, but i don't recieve an activation code. Even when asking a new one via the site with the serial number there is no code to be seen. 

Have a Blade 18 (2023) where the recovery sector got corrupted along with the file system itself. I have no idea how any of this happened but I know just prior to the OS dying on me, the system was throwing constant DirectX errors while trying to launch Monster Hunter World. I have tried recovering but the system sits in an endless boot loop. I AM able to get into the BIOS and have it run a live OS off of a USB drive. I am in desperate need of a Razer recovery image for my Blade 18 (2023) but I have been unable to get through as I do not have my receipt. I am here in an act of desperation that someone will be able to assist means get my laptop back up and running rather than just sitting as an expensive paper weight. Anyone able to help me get a copy of the Razer Blade 18 (2023) recovery image?

When im Moving around the game with Analog enabled, during the movement i cant use my Mouse is there a fix for this. Razer Huntsman V3 Keyboard

I play geometry dash, so i have to click pretty hard for proper accuracy, but i’ve noticed recently that when i click as hard as i usually do, my mouse will completely lose tracking. left and right click will still work, though sometimes a massive half second of input delay exists for brief moments, but i won’t be able to move my cursor at all. it seems that i have to shake the thing or tap the underside of it firmly onto my desk repeatedly to get it to track again. pls help me

Ive got a razer seiren x and have a constant issue where periodically there will be a static/buzzing interference. it comes through when im using discord and also app like OBS. i actually had the same issue a while back and razer sent me a new microphone, however ive never really used it because of the previous issues. ive tried troubleshooting different methods but cant seem to find a fix.

So I’m thinking of getting a razer mouse but I’d like to be able to configure and save a keybind/auto clicker macro on the onboard memory from my PC and then have it work instantly on other PCs without having to download synapse on them. Is this possible? If by any means yes, what’s the most budget friendly option that has multiple onboard profiles?

I have a 2 week old Razer Blackwidow V4 Pro 75% and I am getting very frustrated with it constantly going into sleep mode/power saving mode.  I have the Wireless  Power Saving turned off, but that has no affect.  Any hints?

Dear Razer Support Team, My name is Galym, and I own a Razer BlackShark V2 X headset. Here are my details: - Serial Number: (removed) - Product Code: RZ04-03240100-R3M1 - Razer ID Email: (removed) I did not receive—or have lost—the activation code for the 7.1 Surround Sound software. Could you please send me a new code? Thank you very much for your assistance. Best regards, Galym

Hello everyone!I’m trying to find a solution to an issue I’ve been having with my Razer Viper Ultimate.This is the second one I’m using, I had a good experience with the first one so I decided to get the same one again.With this new Viper Ultimate I’ve been experiencing my mouse “locking”/”freezing” and not being able to use it for around 10 seconds which is weird because the sensor seems to work just fine. This occurs sporadically and it’s been getting really annoying.I’ve been investigating and the possible solutions of updating the firmware (uninstalling device from Windows, etc.), using the Razer pairing software, repairing Synapse just didn’t work.Right now, when I’m using my mouse wirelessly it doesn’t even appear as a connected device on Razer Synapse, it just shows my Razer charge dock and my razer keyboard.I really hope you can help me find a solution! In the meantime I began to contact the Razer Official Support for the warranty to

Hello, dear Razer company, I have such a problem that after buying Blackshark V2 X headphones and trying to register them, a window appeared that this product is already registered, can you reset it? Below I will indicate the detailsSerial number: (removed SN)P/N:  (removed)I know that ordinary people most likely will not help me, so I hope the answer will come specifically from you. Thanks

Hoy me llegaron los blackshar v2 x y no puedo activar el 7.1 ya que el producto me llego ya registrado

My keyboard is no longer in warranty. But one of the keys is unable to type out the letter.  Upon pressing nothing appear but the rest of the keys are working fine. i think the switch is spoil issit possible to replace it?

When I updated Synapse 3 to 4, I encountered a problem that Razer Central, Cortex and Axon remained in the "old" icon in the tray, while Sypanse 4 and Chroma were in the "new" one. I would like this to be fixed and both icons to be combined somehow! P.S. I am not against the "new" icon.

Hello, i am just curios on why my controller turns off out of nowhere. The battery is no one near dead, and sometimes it's even plugged in. I bought the wolverine v3 wireless controller a month ago and this had not happen before but now it's continuously happening more. If i could get some help on how to fix this so it doesn't turn off and make me lose fights.

The chair tilts forward when someone sits on it.Item: Razer Iskur - Dark Gray Fabric - GamingPurchase date: May 11, 2022As far as I know, the warranty expired about a month ago.Is it still possible to receive service for this issue?If you look at the metal bar on the bottom of the chair, you’ll see that it’s tilted forward quite a lot.  

Yesterday I noticed that my headphones were not charged even though they had been plugged in and charging for the entire night. The light signifying they are charging as well as Synapse showed it was in fact charging, but refused to turn on without being plugged it since. Is there any possible ways to fix this or do I need to give the headset a viking funeral?

It hasn’t done this ever mind you but I recently came to see my girlfriend where she lives and I brought my Xbox and my controller so I can game while she’s off working. Well I set everything up and my controller will not power on. It’s a wired razer v3 to be more precise. It won’t turn on at all and it worrying me because I don’t think I have a warranty on it anymore

I have my phones for litle more then 2 years and now it start to connect and disconnet all the time to point that now it no longer coonecting. I have to use the Jack cable. Is there any option to buy the dongle, i belive that might be the probleme.

 Razer Deathadder V3 Pro. The mouse is working when I plug the cable, but I can’t make it work wireless with the dongle.In fact, the dongle isn’t even detected by my computer (can’t see it on my devices manager). I tried to make it work on another computer, but it doesn’t work either.

Have some battery swelling pushing my mousetrack pad up and just need a replacement battery.  Out of warranty and I am going to have to replace the battery myself.  

hello, I bought new headphones and I'm trying to register them on my account, but when I enter the serial number, it says that the headphones have already been registered. my serial number is (removed serial number)

Hello, As the title says, my multimedia buttons have stopped working/responding. The dial works, however instead of it controlling the volume it is set to scroll. I have already checked and redid the bindings for it, but it doesn’t correspond to the setting. It also still does not work when Synapse is closed. I have deleted the keyboard from device manager, reinstalled the firmware, and deleted and reinstalled Synapse 4.  Interestingly, the keyboard works as intended when connected to my laptop, which makes me think this is some sort driver/firmware issue. 

My Razer Kiyo webcam recently stopped working and showing up as “Unknown USB Device (Device Descriptor Request Failed)” in device manager.  It just shut off while using it one time and that was it.  If I unplug and plug it back in it seems to be recognized as a Razer Kiyo again but trying to use it says another application is using it then disconnects and shows back up as an unknown USB device. What I have tried with no luck:Reinstalling the driver.Updating the firmware.Using a different computer. I’ve seen some other posts describing a similar issue but no other solutions.  Any suggestions?