Razer Support

Hi Team/Community:I’ve setup a Sonos Beam (Gen 2) via an OREI BK-929U and that works (with Dolby Atmos!) when using the Blade’s internal monitor; however, after attaching an UltraGear 45GS95QE to the Blade’s built-in HDMI port, I can only get audio through the Blade’s built-in speakers -- I’ve tried connecting the audio extractor to both the built-in HDMI port as well as a USB-C adapter.What might be happening that attaching the external monitor is “breaking” Atmos audio via the soundbar?Thank you!Edit: to be sure, I’ve tried routes such as updating Windows and installing the latest firmware/BIOS from Razer; no luck.

I would like to know if it is possible to purchase replacement parts for the Razer Tarok gaming chair. The mechanism to tilt the backrest no longer functions as intended. The backrest will tilt backwards even when the level is engaged. I would be willing to purchase a repair kit if it were available.

Hello, so my Deathadder Elite has been acting up for about a week now. Everything works fine except for my left mouse button. At first it would randomly double click whenever I tried clicking once, so I looked online and read some threads about static charge potentially being the culprit. I attempted to blow out the area where the button is actually pressed and this worked for about 30 minutes… Now it doesn’t double click BUT it only registers my clicks about half the time. I tried closing/reinstalling Synapse but it didn’t seem to make any difference. Any help would be greatly appreciated. Thanks!

A few times per day synapse is unable to contact the servers it logs you out and there is a massive popup on screen to log back in.The problem is this popup is appearing in front of the game i am playing.I do not really care if i am not logged in or not. How can i disable this popup?

My Razer Mouse disconnects and doesn’t want to reconnect for a random amount of time. It only works with cable but the cable severely reduces agility. I tried replugging the dongle, switching the USB-Port and restarting my mouse. Sadly nothing has helped.

It cuts out at the end of my sentence or sometimes mid sentence. I tried replugging it and using an other USB-Port. Sadly nothing has helped.

Almost a month i cannot redeem grab gift with razer silver . Anyone know why? its not out of stock 

Anybody knows why the left side of razer kraken v4 pro seems to not work tried all the trubbleshooting i could.

When I last checked last night, my battery was at 80% and on the charger. When I started work this morning the battery was at 0%. Is it time to replace the battery? If so, where do I get one? I love this mouse and don’t won’t to replace it if avoidable. 

Hello everyone i have replaced the nattery on my blackshark v2 pro 2020 3 times already and it does not hold any charge at all, as soon as i disconnect it from the charger it turns off, i have even bought a brand new v2 pro 2020 charged it then took the battery out and put it into my old v2 pro 2020 and my old one still does not hold the charge i just dont feel comfortable wearing the new v2 pro i bought, whats the problem here? is there some sorta rest i have to do?

Hi Razer Team,Need help here!I facing some issue regarding my FN key on my Razer Blade laptop. The FN key is disabled because of the synapse apps, I did every-single tutorial on google and none of them is working.Can you help me to fix this?  Best

Title pretty much sums it up. I purchased the 2025 model of the Blade 16 (Ryzen processor/RTX5080/USB4), but I can’t seem to find documentation anywhere on whether this laptop has implemented USB4 v2 or just version 1. I use/will be using this laptop for more than gaming  (school, coding,  relative endeavors, etc), and I’d like to know the bandwidth I can expect from this computer to an attached dock.  Can someone here tell definitively what version of USB4 is on this thing? Thanks in advance.  EDIT: sorry for the typo in the title. 

I have a Razer Book 13, and last week, my battery swelled.I've been trying to find a Razer Care Center to purchase a new battery (not a third-party one), but it seems to be an impossible task. How can I find the locations of Razer Care Centers?I live in munich (germany). I tried a third party battery but after replacing the battery is not recognized and not charged by the laptop. I have tried with BIOS update and CMOS reset but not success. Therefore i am looking for original parts only. Thanks for your support. Razer Book 13 with Serial No. BY2049M15801796Battery:Model RC30-0357 Capacity 4762mAh, 55Wh Nominal voltage 55V 

I am having problems with my brand new Razer Hammerhead Wireless X. I charged it as requested on the side of the box and when the led on the case went green I tried connecting them. Opening the case didn’t turn on the earphones as the light indicators on the sides didn’t light up. I tried pressing on the indicator both to manually turn them on and to reset them, all without any progress. What could I do to fix my issue or what am I possibly doing wrong?

I can’t receive OTP when I’m trying to click 2-Step Authentication. Can anyone help, please? It always says “There was an unexpected error. Please reload the page and try again.”

Hello Razer Support, I’m experiencing an issue with my Razer Viper V2 Pro mouse. The scroll wheel is acting erratically — it either doesn’t respond at all or scrolls in the wrong direction, and sometimes jumps randomly. The issue occurs both in wired and wireless modes. Here’s what I’ve tried so far: Reinstalled Razer Synapse and updated firmware. Switched USB ports and tried both wired and wireless connections. Performed a factory reset on the mouse (holding LMB + RMB + scroll click while plugging in). Tested the mouse on another computer – the issue persists. Cleaned the scroll wheel area with compressed air. Despite all of this, the scroll wheel still doesn’t function properly. The mouse is still within the warranty period. I believe this might be a hardware issue with the scroll encoder, as I’ve seen other users report similar problems. Plea

Good afternoon, I have purchased blackshark v2x headphones and am trying to add them to my razer id devices. The first time I tried, I got an error saying that the wrong code was entered, "try changing 0 to o, etc." after reloading the page, I passed the check, indicated the information about where the purchase was made and an error appeared that the headphones were activated, contact support, that's why I'm here. could you tell me if there really is no activation or if it was a site error?

Hello! I have a problem with “Razer 7.1 Surround”. I can't log into the app because it says: "Reconnecting. Connection not possible". I checked debug file. It says the following:[0602/200438.074:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: Канал был закрыт. (0x6D)[0602/200438.174:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0602/200438.301:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0602/200438.301:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)Please, help me. I haven't been able to use the app for a month now.  

hi I just bought a headset last year, it seams that few days ago my headset sound become very small and sometimes the left side on the headset it does not have any sound. I already put the volume untill the max still very small sound and I have compare with my others earphone its not my device problem

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I purchased rezer deathadder chroma  from local shop to play my games well but when I downloaded  it's software and try to register the product it said 'Your product is already registered  'But I  have not  registered the product Please help me I want to use this mouse all features Please help me  

I just got my razer blade 5090 (2025). When i started playing different games, i found that the speakers seems to have some audio issues. The audio seems muffled and sound tiny. When playing fps or rpg games, whenever my character is facing an npc directly, the speech is muffled and soft but when i face left or right, the respective right or left speaker will become much louder clearer than when i am facing the npc. The background music is not affected.  It seems like the stereo works individually but when together, it just becomes soften and muffled. Also for some games, the cut scene audio is loud and great, but in the actual gameplay it becomes soft and muffled. i tried reinstalling the game but it was still the same. Then I tried reinstalling the realtek audio driver and restarting, but it still did not work. Does anybody else have the same problem? Any way to fix it? 

Hi there. I’ve bought Viper V2 Pro in 2022. But it’s usb wireless dongle broken. Not working anymore. I’m not using my Viper V2 Pro wireless. So can you help me about it? I just need to get usb wireless dongle..

Hi, I would like to know how can I replace my razerblade 15 battery  as the last one stopped working.The model is  Razer Blade 15” Base (2021) | RZ09-0369x

is it possible to get a replacement for the circular 7 insert for the Naga Trinity mouse? i love the mouse but i cant seem to find any available for purchase and i honeslty make full use of the 7 wheel and i dont like the newer naga trinity 2 6 12 as i prefer the 7. if the 7 is available to replace awesome, even better if i can get a “newer” naga trinity. if i need to i suppose i will look to other brands but i want to stay with razer as i like the products.