Razer Support

I’ve been having this trouble for weeks now. I can’t change my macro keys for whenever I changed the macro keys the Synapse goes blank screen in both of my mouse and keyboard. I’m using a Basilisk v3 and Ornata v3. Please fix this problem.

Razer Deathadder v3 Not Working – Request for Assistance Good day ! Razer Support, My 1-year-old Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse. At first, unplugging and switching USB ports temporarily fixed it, but over time, the problem worsened. Recently, it takes 20–30 minutes before it starts working again, and now it has completely stopped working despite all troubleshooting efforts (USB port changes, driver updates, restarts, etc.). Please note that the mouse was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. I’d appreciate your advice on how to resolve this issue. Thank you! Razer Support 

The razor app on Xbox is not allowing me to edit my buttons or change thumbstick settings ever since the update 

turns off a few seconds after turning on even though charge level shows 20%+, intermittent volume changes 20+% when rotating one click, often the wrong direction intermittently changes volume without touching vol control repeats certain keystrokes intermittentlyI just updated the firmware and have been using bluetooth since dongle seems to cause interference with other devices, but I switched back to 2.4 to try it out again

my headphone mic is not working , i tried in phone also but it is not working i need to claim the warranty, i purchased from amazon 

how to change old number that you don't have access to help 

I was having trouble finding support for re installing THX Spatial Audio and even though they helped me and some steps did not help me, they escalated it to support and fixed my issue fast. Thank you so much to Razer.ScarletRouge.

For those Wolverine Ultimate users experiencing the problem on Xbox where you cannot edit your custom button map profile (gets stuck on gray screen) and you can’t assign your custom mapping profile to the Green/Blue slot (Slot 1 and Slot 2) via the Razer Controller Setup for Xbox app, I have a small workaround that will allow you to remap and use two default slots. This works on my Wolverine Ultimate controller, I cannot confirm if it works on other versions. The method below is the manual way of remapping your buttons (also known as the, Quick Control Panel), which applies the remap changes DIRECTLY to Slot 1 and Slot 2 (Green and Blue dot, respectively). NOTE:  Whatever is currently programmed to Slot 1 and Slot 2 will be overwritten as you manually remap each button. Step 1:   Ensure you DO NOT have the Razer Controller Setup for Xbox app open.  If the app is open, it will not allow you to apply the Quick Contro

I purchased the Razer BLACKSHARK V2 X 7.1 Surround Sound headphones. After that, I tried to register this product, but it said that this product is already registered. Please help.

My Razer Gold account was temporarily blocked. I was making a purchase and it asked me to add my phone number and now my account is temporarily blocked.i using google translation im from turkey

My purchase is still pending on the razor site, and I haven't received the pin yet, but the money has been debited from my card. Help.

changed phone number and i dont have my backup codes so need help to change it to my new one

So for example, when moving my cursor from left to right or up to down, the cursor at random times will stop moving entirely be it in game or outside and just be stuck there for a solid 1-2 seconds before unfreezing. Sometimes my mouse just gets disconnected entirely, I’m using the mouse at 1600 dpi, 2K polling rate, with the latest updates on razer synapse and the mouse and dongle. (When i run the update app it tells me im at the latest)From what I’m guessing is causing the cursor freezing is the mouse and dongle disconnecting, when i take a look at the razer synapse app, the mouse and dongle keeps disconnecting and reconnecting in sync with the cursor issue. To try and troubleshoot i have tried different USB C connections and they all seem have this issue when using with the hyper polling dongle only. (When using wired or with the normal dongle with the 2.4 usb thingy theres no issue) I only have the limited warranty option and I’m a student, I have saved up for quit

Specs are:• Ryzen 2600x• GTX1080ti - 11GB• X470 Motherboard• 32GB DDR2 3200MHz Ram• Windows 10 Issue:When playing using my Razer Deathadder V2 I get frame stuttering/lagging/binding of the mouse every 3-4 seconds. When I say “binding” I mean it feels like the mouse won’t move in game and the frame freezes. I can literally move my hand off my Razer and onto my Logitech M210 and the game is playing buttery smooth. Solutions tried:• Tried all USB 2.0 and 3.0 ports on my PC (around 8 in total) - same issue each time• Tried uninstalling drivers for the mouse and reinstalling - no change• Tried removing Razer Synapse 2.0 - this worked for 1 gaming session, the mouse worked perfectly without any stutter for 2+ hours. Came back the next day, fired up the PC, stuttering back.

I set a freshly poured tall glass of steaming hot tea down on my desk, and it instantly fell over and spilled exclusively into my keyboard. I took it apart, cleaned it up, and it’s registering most my key presses again, but it’s double firing a lot, and my left arrow key isn’t working. I do development work constantly, and rely on my arrow keys tremendously. I’ve always made it a point to purchase the same exact keyboard as a replacement if something happened, as I’m intimately comfortable with the positioning of the keys and edges where I rest my fingers. To my horror, my keyboard isn’t sold anymore. So, I’d really appreciate if anyone could point me towards keyboards that are similar. I’d prefer the same function key positions, no extra side keys, and lastly but most importantly, very similar keyboard sizing. The size of this keyboard fits my hand positions very well, making it the most comfortable one I’ve ever used. Thank you fo

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I have a Hanbo Chroma 360mm installed. Fans don’t spin, no lights, and Synapse (both versions 3 and 4) don’t even see it. I’ve tried using the firmware installer to see if a driver needs to be added but it won’t see the device either. I’ve checked to make sure all the cable were connected according to the instructions. I moved the 9-pin connected to a different header, and also connected the first header to a USB port and made sure I could connect a device to it to make sure it wasn’t a faulty header. The device is connected to the CPU fan header. Once I disconnected the RGB cable from the fan, and the fans suddenly started spinning, but the cooler as a whole still isn’t recognized by the software. I don’t understand what is going on, other than possibly a defective device cable or the cooler itself is defective. Any other ideas?

I need help with my Hanbo Chroma. I’ve tried using the support form, and it recognizes my serial number and says to press the “Submit” button. But when I do, nothing happens. I’ve tried refreshing the browser, using another browser, and even did it on another device. I’m seriously at the point of just leaving a bad review and looking at somewhere else for my next AIO.

My controller just switched off randomly and now won’t turn on. I play it wired. 

Hi. I’ve been using my Razer Blade 15 Advanced RZ09-0330x for a little over 3 years now for school and last year the battery started losing its charge and started swelling. At first it wasn’t a huge issue, but now my trackpad on the laptop will not press down, and the laptop would not turn on with the battery in. I have had to take out the battery from the laptop, and now it only works when plugged in. Is there a fix for this? Currently I have to carry the 240W laptop charger with me to school and I would really perfer if I did not have to since I walk to school and it makes my bag significantly heavier. Thanks!

my regular gold card is 12 instead of 14. What can I do about it

I have completed the payment on the afternoon of 2nd October 2024 with a payment amount of Rp599,000 (USD 38.65) but today, 3rd October 2024, the status in my Transaction History changed from Pending to Failed. So where did the money I paid go? If I did not receive the Razer Gold, I want the money refunded to my bank account.Transaction Number: 012DFETCAH5LFCF75B483 

Help me update my phone number linked on my Razer ID account. Don’t have access to old phone anymore.

My Xbox wolverine v3 controller won’t connect to my Xbox or pc wirelessly.Cables are fine. Ports are fine. Firmware for both controller and wireless dongle are both update.Don’t know what to do from here. The controller isn’t even a year old.

My barracuda x’s 2.4 gHz is no longer working. The device is not appearing in the audio input or output settings on windows. Both the dongle and the USB - C port are functional as I tested both of them. please help.