Razer Support

Issue 1 - I have successfully installed THX Spatial many times but THX Spatial Audio is not available in Audio OutputsIssue 2 - I have connected Razer Barracuda Pro but it is not being detected by Razer Synapse Application.

Before I consider buying the tournament edition I want to know whether or not the thumb sticks would be comparable with the average stick caps or extensions for Xbox (like kontrol freeks) controllers since it doesn’t have interchangeable sticks to add height.

I’m not sure if it happens in other games, but while I play black ops 6 every other key seems to work except my A and D keys. I just got the Huntsman v2 analog. Thank you for your help

I plugged in my headset, installed synapse 4, restarted my pc and it connects and works with the cable. the problem comes up when I try to switch from cable to wireless and it just doesn’t detect my headset in the razer synapse, it doesn’t let me use the mic on it, AND the audio quality tanks. I have googled, scrolled, and even reread the entire box the headset came in and I don’t know what to do to be able to listen AND talk through my new kraken v4 headphones wirelessly.

I received my Razer Blackshark V2 headset a few minutes ago and opened the box. When I went to register the product, I was told that it had already been registered (probably by third parties). The advertiser told me in a message that this could be a security measure by Razer, since third parties were selling serial codes on the internet (bad actors). I fear that mine was one of these cases.Serial code for my product: HN2121D13405496

I'm trying to buy with my razer gold but it's cancelled automatically. I need help to solve it.

Dear all, Can anyone tell me how high is the TGP of RTX 5080 new Razor Blade 18? 5090 is claimed to be 175 TGP, i want to know whether 5080 can also reach 175 like other OEM.Much appreciate your prompt response. BR Mark

I've been trying to buy Ghost of Tsushima Director's Cut from your site for 10 days, but I keep encountering errors. I wrote to support before, but no one answered for a week. Can you please solve the problem?

hello there im trying to have the razer Carcharias headphones manual it is have a problem it does have a weird noise that don’t stop also the mice in it is broken i want to fix it at the electronic shop and i need all the information and manual available for it so i can give them to the guy for willing to fix it  because im unable to purchase one i couldn’t find any on my country or even online

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There's a firmware update issue on the V3 Tournament.And Razer controller setuop for Xbox has missing feature for the V3 tournament.I received my Woverine V3 Tournament a week ago, and my firmware version is 1.1.4.0.A friend brought back his "V3 Pro," and many more menus appear, as do many more profiles.On the V3 Tournament, this is limited to:- Button configurationStick settings- Haptic forceOn the V3 PRO:- Button configuration- Stick settings- Trigger settings (missing on Tournament)!- D-pad settings (missing on Tournament)!- Haptic force- Lighting (specific to battery)- Wireless power saving (specific to battery) In Stick settings (on the V3 Tournament), the "Run calibration" menu is missing.

As your experience grows day to day with those that been enjoying this service, give some insight or suggestions what you believe would benefit a new user/gamer. Thanks for your input! 

How to get the time and date my gift card is used.

The power supply that’s in my Razer Core X eGPU enclosure puffed the magic smoke this morning. I only have a Nvidia GeForce GTX 980 plugged into it, so it’s not super taxing. I smelled a bit of a burning smell when it suddenly died on me this morning and then when I was trying to check it, I plugged the unit back in, turned it on, and then turned on my 8th gen Intel NUC and heard a pop and then started seeing the smoke. Is there a way to replace the power supply in the Razer Core X eGPU enclosure? Your help is greatly appreciated.

The bottom right edge of the skates of razer death adder essential is sticking out and causing hindrance while sliding the mouse around. I noticed earlier when I bought this product on 30/10/2024, that edge of the mouse sakes was not aligned perfectly. It was little extended out but it didn’t felt like that big of an issue as I believed they are stuck with a strong glue.Now after some use when I slide my mouse on mouse pad it leaves the scratch marks on it because of that unaligned edge of mouse skates. I don’t know where to raise my problem , So I have put my problem here. I can provide further details regarding Invoice. I have been using and handling my product very carefully there’s no harm dealt by my end. Please help me and accept my request to repair or replace this product. 

I recently attempted to make a purchase on your website for THX spatial audio using a 50% discount code. I successfully applied the code, and the discount was reflected in my cart. However, when I proceeded to enter my payment details and tried to complete the transaction, the payment failed, and I received a message saying the payment was unsuccessful .When I tried to place the order again, I noticed that the discount code no longer works—it says the code is invalid or already used, even though the payment for the original attempt did not go through.I would really appreciate it if you could assist me in either reactivating the original code or providing a new one so I can complete my purchase.Please let me know if you need any further details from my end (e.g. the code used, email address, or timestamp of the failed attempt).Thank you very much for your help.

Hey, I need to get a replacement microphone for my blackshark v2 pro (2023). My puppy chewed up my old one and I’m desperately looking to find a suitable replacement. Is there any way I can buy one from razer?Thanks in advance :)

当我更新我的电话号码时，系统弹出：您的帐户已被暂时锁定，请联系支持以获取更多帮助。请解决

When i open razer chroma my hash key lighting switches off on my blackwidow v4, i have reinstalled the app multiple times and all my software is up to date. The lights work fine when chroma is switched off. What might be the problem?

Nexus app live streaming to YouTube and Facebook both returned videos with thick black borders as seen in the attached screenshot from Facebook:The YouTube videos show the same borders. But when recording to the device storage ("INTERNAL MEMORY / DCIM / NEXUSSCREENRECORD" on Android) rather than live streaming, there are no such significant borders.  The recording device's display resolution is 3040x1440 pixels with aspect ratio 19:9. This wide aspect ratio could explain the horizontal black borders on top and below the streaming video (letterboxing) in 16:9 as in 4:3 ratio players. Though the black borders to the left and to the right of the video (pillarboxing) indicate that the Nexus app streams in 4:3 aspect ratio (looks like it in the screenshot too) und thus the 16:9 ratio YouTube and Facebook players add pillarboxing. Is

I’m trying to return a laptop within the 14 day period (laptop received 6th May, return attempted 18th May). The online return form gave an error:  'unfortunately we are unable to complete your return at this time' so I contacted support via chat. Support raised a case for me (250518-001845) and said ‘I will email you after our session about the process of the return’ however, I received no such email - only one containing the contents of the support ticket raised. If I try the online return form now it says that I have no eligible products to return because the 14 day period has elapsed. Please advise how I can proceed with the return.

I am from Serbia, and looking to buy the new 5090 blade 16 in the near future, and I was just wondering how would I go about doing that, since razer doesn't officially offer shipping to my country.

It began with my Razer BlackWidow V3 keyboard, which was intermittently failing to register shortcuts like Ctrl+A, Ctrl+V, etc. To fix this, I attempted a reset using the Esc + Caps Lock + Spacebar combo.After doing this, the keyboard powers on and lights up normally, but none of the keys respond — it doesn't work in Windows, BIOS, or any key testing tool. I ran the official firmware updater, which recognizes the keyboard and reports that it’s up to date, but the issue persists.More concerning is that after this reset, all of my Razer peripherals, including my Razer mouse, also stopped working entirely.Here's what I've already tried: Running the firmware updater (keyboard is detected, mouse is not). Testing on multiple PCs, with and without Synapse. Using different USB ports and cables. Manually uninstalling

So... My Razer Wolverine V3 Tournament Edition at random moments in the game is either disconnecting or input just stops working and I need to manually reconnect my controller but even after this there is no guarantee that it will help and this happens in this game at random moments if I use vibration. And also I experienced issue that randomly in the game my controller input stops working / breaks and also the controller was vibrating HARD and even if I ALT + F4 the game the controller was still vibrating HARD, so I needed to manually reconnect it to stop it. I was experimenting, resetting via Razer Controller Setup App on Windows but this did not help, I was reinstalling this app this did not help, I was deleting/reinstalling drivers in device manager this also did not help, the Only thing that helped me was completely turn OFF vibration in the Razer software and in the game, but damn… I like vibration and I want to play with it but I can't because I have no idea whether it is Raz

*Removed photos showing the proof of purchase and Razer Gold gift card codes for security purposes.