Razer Support

I bought the Razer Black Shark v2 hyperspeed, it arrived today. But the dongle for the wireless headset is not lighting up or getting detected by the PC. I tried firm update but it can’t recognize or detect my dongle. The updated button is grey and just stuck on that page.

Hi! I have an issue with my Ornata V2 keyboard. When I press the “7” key on the bloq num, my pc recives the information that many keys have been pressed at a time as I show in the attached image. So, this is what I type by pressing this key:9329327999 323210+8 32109 329 32 Any tip for solving this? I’ve tried the keyboard on another PC and ofc I clean it with no results (more than being more clean I mean hehehe).Thanks in advance for the help, this is driving me out. 

As the title says, mine stopped working. The mouse is turned on and The RGB still works and blink and all but the mouse just doesn’t work. I can’t connect it via cable, when I plug in the receiver it says “Device is switched off” on the Razer Synapse. And when I try to connect via bluetooth it just doesn’t work, it doesn’t go into detectable mode. Someone please help

Because my account was locked due to frequent operations caused by not receiving the verification code for binding my phone number, please help me to unlock it and also solve the issue of not being able to receive the verification code on my phone. Thank you.

因为绑定绑定手机号没有收到验证码导致频繁操作被锁，请帮忙解锁，并帮忙解决手机号无法收到验证码的问题，谢谢

Okay so basically my keyboard is detected as a xbox controller and i dont know how to fix that since it mess up on some games and chatgpt told me to uninstall some things and i did but it keeps detecting as a controller and i dont know what to do and sometimes it drifts on some games like Aimlabs and i disable the controller input on steam and aimlabs so it dont detects but still does the same and idk what to do please help and sorry for my bad english ty 

Hello! I bought a Blackshark V2 X from a “second-hand” app (Vinted). I wanted to register the headset, but it said it’s already registered. I really would like to use all of the extra functions of this great device. I hope you/we can find a solution for this unpleasant situation.I look forward for your quick answer! :)

I mistakenly scratched three ending codes of my razer gold gift card,please I've got the receipt how do I get those codes back

4 digits pin is missing from my razor Gold card, please help me 

I can't place an order despite entering all correct card info. And I'm getting a message that the system is having technical difficulties with processing my order. Is this a common issue?

Dear razer i just bought 2 razergold gift cards and i wanted to top up my game but couldnt as i needed my 2FA i cannot change my number as i dont have my back up code and my old phone please help me 

Hi, I am experiencing occasional wifi disconnections.  I have read elsewhere that a new mediatec wireless lan driver update fixes this but I can’t find a location I trust to download the new driver.  Standard update driver process does not find an update.Please advise. Thanks!Steve

Hi all,I'm reaching out to the community regarding a persistent and frustrating audio issue I'm experiencing with my Razer Blade 16 (2023) when using an external USB DAC, specifically the Fiio BTR15, during GPU-intensive tasks like gaming.Initial Problem Encountered:When playing games (e.g., Counter-Strike 2, Valorant), approximately 1-2 minutes into a match, the audio through the Fiio BTR15 (connected via USB-C) degrades significantly. In its default UAC 2.0 mode, the sound becomes crackled, develops static, and resembles distorted "8-bit" audio. If I switch the BTR15 to UAC 1.0 mode, the muffling is replaced by consistent audio dropouts occurring every few seconds. This audio degradation only occurs with the USB DAC. The laptop's built-in speakers and audio via the 3.5mm headphone jack function perfectly fine un

HelloI was wondering why there isn’t any Deathstalker v2 pro tkl keyboards in the swiss layout anymore. I really liked that keyboard and would buy another one but I can’t find any.

Preordered the Tomahawk mini NUC system back in June 2021 and the system worked incredibly well for about a year. Sent it in for diagnostic and/or repair because it started to shut off randomly, even from just bumping the table it was on, the cpu fan would make a grinding noise when it kicked up, and the 2 case fans wouldn’t speed up to keep the system cool despite BIOS settings being set for temperature. Got the system back with a paper that basically said there was nothing wrong with it. Continued to have problems for a few more months until I moved to a new house. Problems suddenly seemed to stop after the move so I assumed it was the wiring in the house being old. Now after about 6 months of it working fine the top fans have basically stopped working, Synapse doesn’t recognize the desktop anymore and I’m getting usb surge warnings despite my keyboard and mouse working just fine. I was just on the verge of ordering a new power supply, assuming that was the cause of the problems,

Im having issues out of my new headset. Im unable to get it to connect with the usb C port anymore along with when just doing it by bluetooth is sounds terrible. I wanted to try and set up a profile on Synapse but it wont even reconize that i have the headset on there either, I would love if someone would be able to assist since this is my first bluetooth mic and first razer headset 

so i bought this headset for my little brother he uses it for gaming for like 4 hours a week and suddenly after 1.5 months the power button is pressed down it doesnt pop out this is not normal right?

I just want to give a massive shoutout to the people who are supporting at Reddit. Almost every time I look on my phone, they had replied. They are extremely friendly and know what they are doing. Really amazing support team.

Hi. im replaced my ssd on laptop razer blade 14 2016 i7 6700hq gtx 1060.Old ssd was crashed and i cant create image for razer recovery stick.Can i download image of recovery stick for install it on new ssd?

i bought an ingame item with a giftcard but its still says pending even though i bought it hours ago.

Hi, I just bought this headsets and I’m really enjoying them, but it’s been an inconvenience that the volume knob has control over all the audio on my pc, is there a way for the headsets just to control volume on apps instead of master volume?

Hi,I have a new Viper V3 Pro that I bought about 2.5 months. A few days ago the mouse started to move by itself while he is sitting on the desk without touching it.I did a firmware upgrade and it did slow the movement speed of the drift and it’s almost invisible.The problem is that I set my PC to show a blank black screensaver because I have an OLED monitor and I’m trying to prevent burn-in, but this drifting preventing my PC to enter the black screensaver.See this video

I lost my headphone serial number, only the sound card serial number remains. How do I activate my product?

I'm from India and recently noticed a strange issue with my Razer Viper Mini mouse. Every time I try to move the cursor, it shoots to the edge of the screen and gets stuck there. It's making the mouse basically unusable.The mouse is out of warranty, but I still opened it up and cleaned it thoroughly, including around the sensor and inside. Despite that, the issue persists.I've tried: Using different USB ports Testing it on another surface Plugging it into another PC (same issue occurs) Uninstalling and reinstalling Razer Synapse and drivers I’m not sure if this is a hardware-level sensor problem or something else. Would appreciate any advice before I consider replacing it.

The support service via Facebook is outstanding. I would appreciate it if there were a quicker way to access it directly through your website. Thanks to the technical support team on Facebook, I was able to get assistance with my inquiry. I am now awaiting the response to the case they helped me submit.