Razer Support

Hello, I recently recharged some Razer Gold for Diablo IV and I can't use it for payment because it asked me for a authenticator and a mobile number that is already lost and also the same for backup codes. Hoping you can help me reset my authenticator and mobile number. Thank you. 

I bought my controller last year, was super hyped it for it, used it once, loved it, and then went to turn my xbox and the dongle bent like butter as it hit the speaker next to my xbox. Tried to find anything on replacing them but couldnt find anything at all. Didn't wanna bother trying to send it in for a warranty and wait another 2 weeks. Plus id heard that peripherals werent covered in razer warranties. So ive been using it wired for around half a year now, it destroys cords way too fast this way. Is there any way to get a new dongle?

I got my new Razer Blade so I'd like to get a Razer Care Elite but the problem is I don't have my laptop right now in my hands because I'm in another country at the moment, I have been reading about just I have 15 days to get a Razer care elite but I don't have anyone who can open the box and give me the serial number of my equipment. Could the Support team extend me a few more days for the purchase of the Razer Care Elite? 

subject system is now category 2 legacy and support no longer offers the system recovery image.  does anyone have a copy they can share?

I acquired the Razer Viper V3 Pro recently and have been getting the same issue as many others in posts like: https://insider.razer.com/razer-support-45/win10-dual-monitor-issue-with-razer-mouse-dragging-windows-20963 and https://insider.razer.com/razer-support-45/win10-dual-monitor-issue-with-razor-mouse-54248?tid=54248&fid=45, but the fixes from the first one did not help with my issue. Hope to get some help with this, since it’s very frustrating to suffer from losing a basic windows functionality due to a mouse. Thanks for your help in advance. 

Having an issue with my Razer 16 rtx4080 (RZ09 0483) with dual mode mini-led display. The right side of my screen intermittently dims. Sometimes restarting fixes it, sometimes not. I have tried updating and reinstalling all drivers, including graphics drivers. I have a dedicated cooling fan the laptop rests on as well. This happens regardless of doing intensive gaming or casually using the computer. Does anyone know a resolution? Can support help me out? Similar/same issue as the below post.https://insider.razer.com/razer-support-45/dimming-on-righ

The event viewer shows a timeout error before some of my bsod and the tpm service will not start ive done sfc /scannow and tried using dism but neither showed any corruptions ive tried wiping the tpm and still wont start but windows hello still functions properly

Hi there Razer,Thanks for the Blade 16, it’s a good laptop and on linux it performs pretty well.is there a way to enable the speakers in Linux? Headphones work, Microphones work but somehow the speaker won’t turn on (no sound). Is Razer aware of this issue and going to help resolve it?

I bought Razer blackshark v2 x headphones and when I can't get the activation code, it says that it already exists, but it wasn't included

Dear Razer Team, I hope this message finds you well. I am writing to report an urgent quality issue with the Razer Barracuda Pro headphones. Numerous online reviews and reports indicate that the headband of the Razer Barracuda Pro, particularly the rotating ear cups, have a significant weakness. Many users report that these plastic components break on their own without excessive use or improper handling. This issue not only shortens the product's lifespan but also causes considerable frustration for customers. As a loyal customer of Razer products, I am very concerned about these reports because I myself have become a victim of this product. The quality and durability of your products have always been a crucial factor in my purchasing decisions. I hope that Razer takes this problem seriously and takes appropriate measures to improve product quality and ensure customer satisfaction. I would appreciate your response

Just bought the razer blackshark v2 pro 2023 white, downloaded synapse and connected the headset. The pc recognises the headset and you can hear audio from it, but synapse doesnt detect the headset.

Hello I bought this from an online shop 2 months ago and I just found out about Razer Insider since I’ve registered my new Blackshark V2 X today and it was successful. Unfortunately, the Seiren Mini Microphone has already been registered by someone else. I am trying to contact the seller lately to ask them what to do. Do you have any other tips for this? 

hey!I cant change my old phone nuber. i need help i lost my phone last year and i cgange my phone nuber and now i cant change enn to my acc! 

My battery is starting to bulge and the trackpad is unusable/unclickable when internal temperature starts to rise even by a little bit. The arrow keys are potentially starting to be affected too. However there isn’t a sizable or visible bulge yet. 

Does anyone know how to make these things connect to games like halo that take over the effects?? I've tried everything and nothing seems to work. And its the steam version of halo.It was working the first load up but now has not worked since

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email.  However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

Já instalei e desinstalei umas 20 vezes o aplicativo e não consigo editar os botões do meu controle Wolverine Ultimate no xbox, fica uma tela preta e escrito Razer no canto inferior direito…gostaria de uma solução por favor !

My touchpad is barely usable it is glitchy and unresponsive at times 

Hi there,Here is the requested information for account verification:1. Serial number of a registered product on the Razer ID: alugh2. Email address associated with Razer ID: (removed)3. Date of Birth: (removed)4. Full Name: (removed)5. Phone number: (removed)6. Billing address: (removed)Please let me know if anything else is needed. Thank you!

My Razer Kraken V4 has issues with the left earbud. Sometimes it is working fine, but most of the time the sound balance is off. Left earbud has lower sound volume than the right earbud. Over time the left will lost all sound and I only hear with the right. But sometimes it is all back the normal (not that much though). I tried factory resetting the headset. Uninstalling the headset from the laptop with and without the Synapse software. Tried using it on different machines but to me it looks like it is an hardware issue. Would love to have some help with this problem.

I bought my Razer Blade 18 at the end of February. After a short time, I unfortunately noticed that the left speaker is quieter than the right one. I have contacted Razer's support to solve my problem. After several mails, it became an RMA status. I sent the Razer Blade 18 to Razer on 14.04. After almost three weeks and several emails with the request for feedback on the status, I was then informed that the error could not be reproduced. Now I'm still waiting for the shipping info back to me after I said I want my device back immediately. It was by far the worst support I have ever experienced. The website speaks of a three-day processing time in the event of a warranty. It was well over three weeks at the end. There were always the same answers to be put off. With such an expensive product to offer such a service to the customer is really questionable. I'm curious how long I have to wait for my laptop to be shipped. From a current point of view, this was the last time I bought a ga

Hello, when using Nvidia Shadowplay, my desktop/system audio is not being recorded, but my microphone voice is being recorded. I also noticed that when I select Razer Barracuda x 2.4 Speakers as the output device, the desktop/YouTube sound is played on Nvidia Shadowplay rollback, and when 7.1 Surround Sound. Then there is no sound on the rollback. What to do?

The gift card bought for me was scratched, but the last four digits was mistakenly worn off. How can i get the last four digits 

Razer cobra mouse suddenly just stop working doesn't show up that it's connected to my PC tried restarting and switching ports and it still doesn't working and the optical sensor light is very dim, barely visible but it's there  

While I game I keep having this annoying issue that my mouse keeps randomly disconnecting. I’ve heard many other people are having this problem too. And it seems to be a software one. To keep it simply put, I’ve tried everything this website and other sources have recommended, such as reinstalling apps and drivers, and it is not a port or motherboard problem. I want a refund on this because such a big problem going unfixed for such a long time is not ok.