Razer Support

Looking for a replacement for my dongle! 

Hi, I’ve bought a new Razer Kraken V4 Pro headset and the left speaker is not working. I’ve been through all troubleshooting guides and tried in different devices but it’s still not working. Can you please help?

I always use 12 digits on my Naga v2 pro, today digit 1 stopped working. I changed the side panel to 6 digits, but it still didn't work

Hello, this problem started recently just randomly my space bar stooped working while i was in a friend lan party. Next day i went home connected keyboard to my station and it started to work ,i thought every thing was fine until again no input from space bar,so today i went to repair shop which said first “yeah we can fix it” and when i went they said no we cant and i went home plugged it again and started working but again for like 30mins-1hour worked and then stooped.Is this software bug or my keyboard is dying?ps all the spaces was done with control+v

My Kaira hyperspeed headset suddenly cannot connect to the 2.4 ghz dongle that came with it. When turned on it normally is supposed to immediately connect to whatever device the dongle is plugged into, but now it only pairs to Bluetooth because it can't seem to connect to it.  The dongle is still recognized by my ps5 when plugged in, but again will not connect to the actual headset, rendering it useless on my ps5.

Hello!Recently I used my mouse very intesive and I saw that my dongle give me many crashes when I try to play games.I unplug from USB, let 5-10 seconds and plug again and it works for 5-10 minutes again.I saw some topics here with same problem and I want to know if I could replace it.Many thanks!

Hi. Im playing the Oblivion remaster and want to use the hypershift function. I want to set my normal macros, then press the MMB to activate hypershift so i can use 1-8 to change my weapons. This does not work. And now the mouse is acting like its stuck in hypershift and the normal macros arent working. To clarify, i changed Button 1 to left shift (sprint) and button 12 to left ctrl (sneak). Seemed to work fine. Then i changed MMB to hypershift and left the macros stock so i can press it and have 1-8 to change my weapons then release hypershift and go back to my normal macros. But now without pressing the hypershift button (MMB), its using the hypershift button setup. Anyone know whats up with this?

I need you to help me look into this matter, I was told my razer gold card been redeem I need you to help me check the date and time it got used 

(Removed card photo and invoice for security purposes)

Hi guys!,I’m running into an issue with the 2-step verification while trying to reload or complete a transaction on pay.gold.razer.com. After entering the OTP code sent to my phone, I get this error:> "There was an unexpected error. Please reload the page and try again."Here’s what I’ve tried so far:Reloading the page multiple timesClicking “New Code” to get another OTPSwitching from Wi-Fi to mobile dataUsing different browsers (Chrome & Firefox)Still getting the same error, as shown in the screenshot.My account has 1.01 Razer Gold and I do receive the OTP on my phone just fine.Has anyone faced this before? Any fix or way to get faster support from Razer?Any help would be much appreciated!

Starting from today my Razer Kiyo Pro Ultra is not recognized by my Windows PC or Macbook Pro (it worked with both before).I just plug in the camera and nothing happens.Only the white LED light is lit.Any support is appreciated.

I want to purchase the 10k 5090 razor laptop but the support system is a farce giving you the run around, razor care can't be purchased directly with the laptop and they only offer a pathetic 12 month limited warranty. Spent an hour trying to find an email for these time wasting loosers.. can imagine the service when something goes wrong :/

I had gone through many threads on here to fix the issue of the mouse not working when wired and a lot of them were about uninstalling Synapse and it was back up - now if you’re like me and use a wireless Razer headset too, it prevented this from working if you removed Synapse and also makes a lot of features redundant so I needed something else. It was lost in a thread (can’t remember who suggested it), but I tried on the off chance. SOLUTION:If you have Riot Vanguard installed, remove it - my mouse IMMEDIATELY worked again when this was uninstalled and didn’t require tampering with drivers or software directly associated with the mouse.   

Hello can someone in here help me? I losty simcard and my razergold account has some gold in it. I want to use it now but it keeps on asking for an otp frm the old sim. I dont have the back up codes either.

I cant do any eq settings from the driver and when i try to update it says reconnect and try again. I tried everything but still cant update driver.

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Kiyo webcam RZ19-0232 . The camera has suddenly stopped functioning properly on both Windows and macOS systems. The firmware is updated to the latest version, and no changes have been made to my computer setup prior to this issue.The camera is detected in the system and appears in applications, but when selected, it fails to display an image and disconnects. I have tested it on multiple USB ports and different computers, but the issue persists. I have also reinstalled Razer Synapse, checked privacy settings, and ensured no conflicting applications are running, to no avail.Could you please assist in diagnosing this issue or provide guidance on next steps?  I can provide any additional details or logs required.Thank you for your support.Best regards,

I have been using a Blackwidow Elite on my computer for years now, but when I try to plug it into my new computer it doesn’t work at all, however, other keyboards work just fine. Is there any way to manually download the driver or something?

I previously purchased a Razer Viper V2 Pro, and it has always worked perfectly. However, the other day I connected the charging cable (I normally use it wirelessly), and when I later tried to switch back to wireless mode by plugging in the USB dongle, it no longer works. There is no connection or syncing at all.I believe the dongle might need a firmware update, but when I plug it into my PC, it is not recognized at all—so I can’t update it.Is this something you can help with? Would it be possible to bring the mouse and all accessories in for inspection or support?I have already tried the steps listed here:https://mysupport.razer.com/app/answers/detail/a_id/6110But the issue seems to lie with the USB dongle itself—it doesn’t respond in any way when plugged into the PC. I’m wondering if it’s possible to get a replacement? Anyon

Hello! I just purchased the Blade 16 (2025) a few days ago from the website, and decided I wanted to get the extended warranty after all.  Trying to buy it on the website. After entering my serial number I get a message that it can't be found. I've seen this issue mentioned in the forums here, just wondering if anyone has any insight. I’m unable to find a phone number or email address I can use to contact support directly.  Can anyone help?  

Sometimes chroma and synapse 4 will freeze as evident by the frozen rgb and unable to access the software, opening it does nothing. This makes my wolverine v3 pro which JUST got synapse support not able to detect until it unfreezes… it keeps getting me killed. every slam dunk update is ruined by synapse. SO FRUSTRATING…ideas maybe

I’m using the Razer BlackShark V2 Pro – White Edition (FRML Packaging) and I’ve unfortunately lost the USB wireless dongle. I’m currently using the headset via 3.5mm cable, but I can’t access Synapse or THX Spatial Audio, and the sound quality is limited. Model: RZ04-03220300-R3M1 Region: Delhi, India Is there any way to: Buy an official replacement dongle (preferably within India)? Pair a new dongle to my existing headset? Get assistance via an authorized service center? I can provide my serial number privately if needed. Thanks in advance!

Good evening Pls I can't activate my black shark v2x 

Compre unos headset en una tienda y cuando fui a registrarlos me dice que ya fueron registrados, no me deja activar el sonido envolvente 7.1, cómo puedo obtener un código de activación para mis headset ?

I lost my Bluetooth dongle that plugs into my Xbox that connects my Razer black shark v2 pro, and replacements seem non existent. Am I able to order this part straight through razer? 

I just received my Razer Kraken V4 package, but the right ear cushion is not seated properly. I'm wondering if it's easy to fix or if I should simply go through warranty.I'd also like to know if I end up not getting a positive response, can I replace the ear cushions of the Kraken V4 model?because i did not get any info about if that is even possible