Razer Support

I just got my brand new orochi v2 and a steelseries mousepad (element is micro-woven cloth). Sorrowly, my mouse jitters hard on the mousepad but it works smoothly on my wooden desk. Also i’ve an old razer deathadder essential which is working on the mousepad smoothly. I’ve tried all kinds of recommendations and settings from both google and chatgpt but none of them helped. Could someone please tell me what do I do now?

Hi everyone!Sorry if my English isn’t perfect, I’m not a native speaker.I have a Razer Book 13 that I purchased in August 2022.This morning, I noticed a display issue: when I tilt the screen upward, the brightness becomes very dim, but when I tilt it downward, it returns to normal.Has anyone experienced something similar or knows what might be causing this?Thanks in advance for any help! 

So i just bought my new razer wolverine v2 pro yesterday but I didnt like the original thumbsticks so I replaced them with xbox ones but after assembling the controller I tested it but only the RT mouse click trigger doesn't work the RT regular is still working perfectly 

how can I change my phone number on my account because my current phone number on my account was unaccessible. Please help me I forgot my backup codes and there's a gold in my account

So when i play games with friends I'm always being told my voice is quiet in game and on discord. My windows settings are set to my barracuda x and the generic usb drivers are all updated and the usb-c dongle clicks into its slot when i put it in the motherboard port. So when i test my voice in the windows settings and i talk normally it says it only hears about 3% of total volume. Ive blown out the mic and taken the microphone out and put it back in the headset and no change an there is no microphone boost level in device manger.

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

I’ve had my mouse for a little over 2 years and suddenly the usb dongle keeps disconnecting and re connecting every 3 seconds or so. This only happens in wireless mode, tested on 2 PCs. Can I buy the generic Razer Mice and Keyboards USB HyperSpeed Dongle as a replacement? Part number RC30-03420100-R3M1.

Hello,I own a Razer Wolverine V3 Pro (wireless version).I performed a firmware update through the Xbox app without the dongle plugged in. Since then, the dongle and the controller no longer synchronize.The dongle is correctly detected by Windows (VID 1532 / PID 0A3F), but the controller does not respond when connected wirelessly.I tried running the combined update via the “Razer Wolverine V3 Pro Firmware Updater”, but the step that asks to press Fn + Menu + X remains stuck and won’t let me proceed. Could you please provide the dongle reflash or resynchronization tool to restore the connection between the controller and the receiver or something to help ? Thank you very much for your time.

Hello ,i cannot buy THX in store asks for adress,i´m living in switzerland,and on my profile the adress is rightwhen in shop says i´m in singapure and i cannot change it 

Dear Razer Support Team,I recently purchased a new Razer BlackShark V2 X Wired Headset.The headset works well, however, the activation code for the 7.1 Surround Sound feature was **not found** inside the box. I am unable to activate the feature in the software (screenshot attached).Could you please assist me by providing a new Activation Code for my account?Product Details:* Headset Model: Razer BlackShark V2 X (Wired)* Serial Number (S/N): (Removed serial number)* Purchase Date: November 9, 2025* Retailer: Noon.com I have attached a copy of my purchase invoice and a photo of the product box showing the serial number for verification. Thank you for your prompt assistance. Best Regards. (Omitted photos) 

I cant no longer access my mobile number or receive a otp. i lost my phone number. can you please help me to change my phone number so i can buy or pay using Razer Gold?

I am extremely disappointed with my experience using the Razer BlackShark V2 Pro (2023) on Windows 11. After installing Synapse 4 and THX Spatial Audio, I expected everything to work seamlessly. Instead, the software feels half-baked and unreliable. The EQ settings in Synapse 4 do absolutely nothing – no changes are applied to the audio output. The microphone settings (Noise Reduction, Voice Clarity, etc.) are completely useless, they simply don’t work. Even though I correctly set my default playback device to THX Spatial, the problems remain. It honestly feels like this product is not fully compatible with Synapse 4, and customers are being left to deal with broken software. For a company like Razer that promotes itself as a leader in gaming hardware and audio, this level of quality is unacceptable.I strongly urge Razer to fix these issues immediately, otherwise this headset becomes nothing more than an overpriced pair of headphones with non-functional features.

Where do i buy speed flex cable for deathadder v3 wired? Its always disconnecting and some metal wire are sticking out of the wire

Hi, my headset has started having a lot of audio coming through as distorted/laggy/robotic sounds. I have tried the suggestions on the troubleshooting FAQ, have reinstalled the software / drivers a few times but to no success. It doesn’t matter if it is just one sound such as discord or if I am trying to have multiple programmes running.Does anyone have suggestions please? 

My “A” key sometimes stops working for like 0,5 sec and continues working. I have tested every game and it does the same exact thing on every game. I had this same problem before too and switched it out with warranty and the problem has occurred again. Does anyone know a fix for this? I currently have Razer synapse 4.

Se me han borrado todos los datos guardados ,tanto DPI como MACRO después de la nueva actualización.

Good evening/morning, I bought a Razer Barracuda X Bluetooth headset and the microphone doesn't work!It's already connected to input and output, but it's also connected to Discord etc. and the microphone still doesn't work! I hope someone can help me, have a nice evening/morning! LG Marcel 

I was playing when the battery indicator flashed red so i plugged it in and continued to play it said it was critical i believe when i checked the battery life on the app on my xbox thought nothing of it continued to charge it while i was playing i went to bed and unplugged everything before i slept and came back to the controller not turning on i plugged it in i got a flash one time of white on the controller and now no response. i have used the charging cord provided in many different charging environments and nothing will make it respond to the charge. very frustrated as this is maybe a 2 week old controller barely used so far. frustrated to the max!

My the mic on my Razor Kaira Pro for Xbox Series X/S headset will not produce any sound when connected to Discord chat.   The firmware is current, I have set and reset the Bluetooth pairing multiple times.  I can connect to discord and hear the conversations of my friends in the chat channel but the mic detects no sound on discord from my headset at all.  No green light, no noise whatsoever.  I have downloaded the Razor App for Xbox and set the Mic Boost and Equalizer to boost settings, I have used the mic monitoring option in the app to verify that the mic does indeed work.  I can hear myself chatting in the headphones,  I have made sure the headset is not muted.  While in the Discord app on my PC I can see that my Icon is in the chat channel, and it says connected to Xbox but no sound from the mic but can hear everyone else’s chat.   I should note that I have had this headset for less than a year and it the mic worked fine with Discord last month.  Not idea what changed, and no idea

Everytime I press the letter r it puts g with normally 3 different letters I have uninstalled it from device manager and restarted and still does the same thing. It is also 1 day old and it’s a Razer huntsman mini 

Hello. I bought a Razer BlackShark V2 X headset, but when I try to register it, I get the message "This product is already registered". Please transfer the product to my Razer ID and provide a new 7.1 Here is proof of purchase: 

I have an issue with my Razer laptop power supply but cant get the my razer support chat to work.It permanently says Razer assist disconnected

Hi, I’ve lost the bolts for my Razer Iskur Black Edition. Can someone tell me what the dimensions/threads are for the arm rests and baseplates are? Thanks. 

My razer ENKI started to sink when I sit on it. As it's 3 years old it's just outside of warrenty so I'm trying to change the gas cylinder myself. Problem is, I can't get the wheelbase off the cylinder... I've followed the instructions and watched many video demonstrations, but no matter how much WD-40 I use, or how hard I hammer it, it will not budge. Has anyone got a tip as to how I can get the wheelbase off so I can change the cylinder?Thank you in advance!

Dear Razer Team,I would like to know if you ship directly to Qatar (Qatar State) via your official online store.Thank you for your assistance.Best regards.