Razer Support

A big thank you to Razer.sushi.boi for the quick responses and efficient communication in my case! Truly appreciate your customer service. :D 

HelloDear razerI just bought the razer blackshark v2 x and i got a qr code instead of a scratch code i tried to register the product but it says that it is already registered so could you please give me a new code or a solution for the problem?i can send a proof of purshace like a photos or something elseThanks in advance

Bu cihaz 14 T Pro uyumlu mu acaba bilginiz var mı yada kullanan var mı 🤨

My Razer deathadder essential doesn’t work in razer synapse, i mean like when i want to change its dpi it doesn’t appear the mouse, i bought it original and i don’t know what’s the problem of it, already registered it on the page and still nothing it’s been 4 days since this and nothing, i asked chatgpt and still nothing, i already uninstalled and installed again synapse and nothing still.I would love answers from the razer support or someone that already had this problem.

I have a Razer mouse. The middle button suddenly broke down. I don't know what to do. It still has a 1.5 year warranty. The middle button suddenly stopped working in the middle of the game while playing an FPS game. 

I bought a Razer Barracuda x Wireless Gaming Headset at Bestbuy yesterday (Dec. 4th 2025). I've noticed that the built in mute button is not work. I put it on mute and I've notice that my icon still beams green which means it picks up sounds.  I tested the headset with my phone while recording a video and it's still has the issue. I patched it to the newest version and nothing changes.  I'm using it on my Switch 2 and my S23 FE Any fix for this one? Reposted. Messaged someone but didn't reply  

Razer.Ten is very helpful and responds quickly. The support team is always cooperative and makes sure to follow up, which I really appreciate.

Got the new Blade 16 as a gift. Found out that the trackpad has a lot of issues. Would like to RMA but only have a copy of gift receipt. Is this possible?

I mistakenly scratched out my two different Razer gold card it got pilled off one of $100 and $150

Hello,I am using a Razer Blade 15 (2022), Model Number RZ09-0421, and I need the original factory audio drivers to restore proper functionality.Windows is currently reinstalling mismatched Realtek and THX components on boot, and the audio stack becomes unstable without the correct OEM package. The drivers listed on the public support page for my model do not include the Realtek USB Audio + THX Spatial Audio bundle that shipped with my laptop.Could you please provide the complete audio driver package for:- Realtek USB Audio Driver (UAD)- THX Spatial Audio components- Razer Realtek APO extensions (hdx_razerext)- Realtek Audio Effects Component- Realtek Audio Universal ServiceI do not need full system recovery; only the audio driver bundle for this model.Thank you very much.

لدي مشكلة في حساب Razer ID الخاص بي: mahernaser34. فقدت الوصول إلى تطبيق Authenticator واستخدمت جميع رموزي الاحتياطية. الآن لا يمكنني تسجيل الدخول إلى حسابي أو إكمال عمليات الشراء. يُرجى إعادة ضبط التحقق بخطوتين (2FA) لحسابي. بريدي الإلكتروني هو: mahernasseer@gmail.comشكرًا لك.

Hello and HELP!I have a Razer Laptop, a 16 inch 3080 model. And some kind of software is overriding the Synapse lighting profile.Currently once windows is fully loaded, the WADS keys are red, the arrows are green, 1-9 with the 0-= keys are purple, and the F keys are blue. All other keys are off.  When I first turn on the computer, all the keys are lit in the default mode of color cycling, and as soon as I instruct the computer to shut down or restart, the keys again switch back to the default mode. It’s only while windows is fully loaded that something changes the keys on the keyboard to this weird profile, and Synapse 4 color settings are being completely ignored.I did try Windows Dynamic Lighting, but it says I have no device that supports this software. So I don’t believe that is the culprit. 

Hello please I miss you screach my razor card card number please help me out 

Bugün Razer'ın emote mikrofonum geldi. Sesi sorunsuz bir şekilde yüklenmiyor ve bilgisayar tanımlanmıyor ancak ledleri hiçbir şekilde çalışmıyor.Synaps 4 ve 3ü ikisinde denemedi. Razerın krom özellikleri indirilmiş olmasına rağmen olmuyor. Lütfen yardımcı olun.Güncelleme: Razer chorme uyhulamalarını yükledim tekrardan şu uyarı geldi-Yayıncı eşlik uygulaması şu anda RazerSynapse tarafından devre dışı bırakıldı. Lütfen bu uygulamayı Chrome Connect modülünden etkinleştirin.Chrome connect modülünde cihazım görünmüyor ve aktif olarak hala getiremiyorum. 

Razer Wolverine chroma V2 Why can't I change the dead zone in the Razer Controller setup app?  firmware and software of the latest version, everything worked before

My Ornata Chroma v2 was starting to act up so i decided to clean it since it was getting pretty dirty. So i took off all the keys, cleaned under them and the keys itself. After i stuck the keys and plugged the keyboard back in, it started going nuts. Every button was either being registered infinitely or multiple keys at a time where being registered that weren't even near each other. So i thought maybe i need to reinstall Synapse, so i did. Since that i cant even plug in the keyboard without it opening so many windows on it's own that it crashes my pc.  Is there a fix to this or is the keyboard doomed?

Hey everyone, ever since april, i’ve noticed that when i’m playing a game, after about 10-20 minutes the graphic quality goes down significantly and the FPS drops to about 5-10. The game’s barely playable and my laptop slows down too. I’m using a razer blade 15 base model from late 2020. When the issue first started, it was due to razer cortex. I got rid of it and then everything was fine for a while. Then i noticed that it also happened whenever i had my controller plugged in for too long so i upgraded to windows 11 and for a while everything seemed to be fine. But as of recent, it started happening again where my games just start lagging like crazy all of a sudden and i can’t figure out how to get rid of this. I play AAA games like rdr2, fallout 4 etc and it’s impossible to run the game for even half an hour before they start stuttering. I’ve read other user’s posting about the same issue and even re-applying thermal paste doesn’t work. Is there something in my PC that causes the gam

i’m posting here hoping for some guidance.the bonded faux leather material on the wrist pad is separating and is beginning to peel. the purchase was 2/23. initially customer service agreed to replace the wrist pad and all good, case closed.later i received an email stating the replacement was declined because i purchased from an unauthorized seller. i had already provided a receipt from amazon. i requested my case be escalated to a manager for review, surely this was a mistake...but the next response was the same form letter except mentioning the seller is woot.com.again, must be a mistake, woot.com is an amazon company. i sent them the woot wiki page that clearly show that amazon owns woot. furthermore,  none of this has any Bering on the fact the wrist pad is defective.i’m now on the third request for a manager and have little hope they will take a moment to actually review the situation.what should i do? this was an expensive keyboard and presumably make from premium materials, whic

My chair will lower on its own. It’s out of warranty but I would buy a replacement. Is the part for sale? Thanks

my razer basilisk v3 x hyperspeed mouse suddenly started moving slowly down on it's own on my screen, I'm unable to move it anymore myself. The button for changing DPI doesn’t do so, but only keeps changing the scollwheel color. Troubleshooting done on PC where i have used this same mouse for over a year:Reset by pressing left+right button and scroll wheel.  Reinstall all razer software to the latest version Clean all mouse surface and sensor tried putting the USB receiver in different USB ports.  Changed mouse battery to new one tried using the mouse on a different system (laptop) without razer software installedAll of the above were done and the problem is exactly the same. I connected another razer mouse (basilisk x hyperspeed v1, no color wheel, functioning correctly on the laptop for maybe 2 years) into my PC and there’s no such issue at all. So we can eliminate the PC or laptop being the problem. i do not what else i can do. Please assist.

I have a problem with my Razer ID: Wengebookhit329 account.I lost access to my Authenticator app and I used all my backup codes.Now I cannot log in to my account or complete purchases.Please reset the 2-Step Verification (2FA) for my account.My email is: Thank you.

Request assistance if you haven't set up an authenticator app or can't access your Razer ID backup codes.

Dear Razer Insiders,My Razer Nari Ultimate headset has the following issue: the left side of the headset often produces no sound. If I carefully adjust the volume knob up and down, the sound eventually comes back on the left side, but only after a lot of crackling. I have to move the knob very gently back and forth (increasing and decreasing the volume) to restore sound on the left side when it drops out.What’s the best way to fix this?

I have bought today Blackshark v2 x. When i am plugging headset in, one side doesn’t work, while the other side and micro are working. This headphones has 3.5 mm analog connections. Have u guys andy ideas what can i do?