Razer Support

I only downloaded the file that says v1.06 but it’s actually 1.08?? Whats going on? I have problems with my thunderbolt hub Caldigit TS4 that some of my USB devices are not detected so I thought I need to know whats the current version and fix this issue! HELP

Hello,  in july 2024 i bought a razer controller (type P5 AC PAD WOLVERINE V2PRO specifically) but it’s not functioning properly anymore because the R3 button broke. I went to many stores but in no case they were able to give me the same type of controller and i was told that, since they dont produce it anymore, i wouldnt be able to purchase another one. Therefore, having no one to turn to, i would like to request a substitution directly in your care, since there is a one-year warranty on it. Attached down here there is also the receipt. If the substitution of the same type of controller isnt possible, i would like to receive a coupon to still be able to buy another controller, even if its not the same type as the one i have now to still be able to play. Thank you and i’ll look forward to your reply.  

I was just playing music on my Razer Barracuda X (2021) by 2.4 hz dongle connection to my laptop, and I left the room, all of a sudden music stopped playing in my headphones and started playing from the laptop speakers, and now the dongle isnt recognized in any device, is there any official store page for the 2021 dongle?

Hej mam taki problem posiadam słuchawki jak wyżej Laura Hyperspeed, niedawno wymieniłem PeCeta, w poprzednim wszystko działało dobrze, a po podłączeniu sterownika słuchawek pod USB słuchawki są wykrywane jako Realtek USB 2.0 audio, czy możecie podesłać jakiś sterownik aby to ruszyło ? Jak przepinam do starego kompa wszystko działa. Win11 z najnowszymi latkami, płyta Asusasus rog crosshair x670e hero. Gdy daje w systemie win 11 aktualizuj sterowniki w sumie pojawia się jakoś kontroler USB 0x80070103 którego nie da się zainstalować. Proszę o pomoc. 

Hello-Been using the Razer Naga Lefty mouse since January 2023 without issue. Today, without any warning or indication of an issue, it completely died. I’ve had no issues with dropouts or stability, it just suddenly died. 27 months does not seem like a long lifespan for a mouse of this price, so I’m really disappointed. Any ideas? 

So I recently had a CPU failure and got opted to not go back to Intel and got a AMD 9800X3D instead with a new mobo, etc.After this Synapse 4 refuses to save my THX and lighting settings, all the rest are fine, I change the settings to my preferred and when I restart the PC THX and lighting is back to default. I decided to go back to synapse 3 and everything works fine, but after many audio graph isolation stopped working errors I decided to try synapse 4 again and not only did audio graph not go away, the above mentioned settings are doing the same thing again.Hardware:CPU: AMD 9800 X3DMobo: Asus ROG B850-E Gaming WifiRAM: Viper Venom 6200 DDR5 running in EXPOGPU: RTX 5080 Ventus 3 OCPSU: Deepcool 1000WHeadset & Keyboard: Kraken V3 and Huntsman V3 ProIf anyone has any solution I would really appreciate it.

I recently lost my barracuda pro dongle during a move so I bought a replacement or so it said on amazon, no matter what I do it just doesn’t want to connect to the new usb-c dongle

Before I buy the Viper V3 Pro, I do have a question.!--startfragment>Is it a bad idea to use the Razer Viper V3 Pro exclusively in wired mode? Will this degrade the battery over time, or does the mouse bypass the battery entirely when connected via a wired connection?!--endfragment>

Anyone experiencing an issue with their macros on synapse 4? Literally can’t get them to stay on when I had zero issues whatsoever for the entirety of 4s life thus far. Every time I reboot my pc my macros reset :( I’ve tried reinstalling and such even with the razer driver cleaner too but it makes me remake them every time.

Need help figuring out my issue.  My pc does not recognize the dongle until i mess with the settings, restart headset or mess with dongle in usb port.  It can take up to 20 mins playing with all of the options that have been suggested.   I’ve disable/enabled the ports every time, i’m not sure what actually makes my pc eventually recognize the dongle but it’s frustating.  I’ve updated drivers, tried the pairing tool. The pairing tool doesn’t even recognize the dongle but it starts to work shortly after.  I know the usb ports work because my controller works with all of them and the dongle eventually works in all of them as well.  I feel like my only option is to get a new headset that doesn’t require a dongle.  Thank you for any options

I have a Razer Nari Essential headset. I lost the dongle and I purchased another one on eBay. I attempted to pair them and when it tells me to plug in the dongle it recognizes it. When I plug in the headset with the charging cord as instructed it is not recognizing it so not moving on so I can click on the Pair button. Can someone please help me? I need this for work. Thanks!Wendy

Hello good day sir, I bought Razer BlackShark V2 Pro (2023) but the 7.1 code is not coming out. Can I know if it is available? I read it from you but it is not coming out in any way. If it is, how can I get the code? Can you help me?

I’ve had my Barracuda X headphones for about 4 months and they have already began to crack above the ‘wishbone’ of the cup. I’ve been purposely careful with them, but apparently no careful enough. I can’t seem to find out how to do a RMA. I’ve followed multiple links and only once did I get to something promising asking for my product serial number, but then I got back into the same run around. How EXACTLY does one do a RMA?

Hi, So I’ve been using this headset for years now, but recently it stopped working. Couldnt find what the problem was until now: its the dongle. I tried using the Dongle Recovery tool (thats what I saw that could maybe fix the problem) but that didnt work, because my system can only see it for a short period of time until it disappears again. Its the same on all USB ports on my pc. So the only solution what I am seeing here is a new dongle…What should I look out for when buying a new one?Thanks! :)

I need to refund this money that i pay for razer gold i thought for first time that it can refund but i dont know maybe its not but i need my money back to my bank please contact me : fifagreangamer@gmail.com

Razer chair is ripping at the seams and I can’t for the life of me find where to file a claim. They intentionally make it so hard to find these links (if they even exist). Any help would be greatly appreciated.

Merhaba, 2 Nisan 2025 tarihinde N11 sitesinden Razer blackshark V2 x 7.1 Kulaklığını satın aldım. kulaklık elime ulaştı ve Websitenizden Ürün kaydi yaparken "bu ürün daha önce başka bir hesaba kaydedilmiştir" Uyarısını aldım, sanırım birisi kodumu çaldı lütfen yardım edin Gerekirse Fotoğraf atabilirim aldığıma dair

Hello.I've purchased Razer Elite Huntsman few years ago. It's not covered by the warranty anymore. I have problems with few keys not working poperly. (Space-bar, B, P, 0, ? and -).  The 1st three sometimes work sometimes don't and sometimes they just spam like 3-5 times in one push of the key. Others I think they are just dead.I've done multiple hard resets, cleaned the keyboard, tested different usb ports, tested on a different pc, disassembled the keyboard and tries swapping switches (no change), downloaded latest firmware, downloaded latest win update and I've disabled the synapse. None of the above helped. It tool hours to do all that not to mention the fact that I've disassembled the keyboard twice already. It's the cleanest keyboard ever... Warranty is already gone, which component is faulty? Is it possible to buy it? I definitely don't want to buy another Huntsman, for the price I was hoping that I could leave the keyboard in my will for the future genera

Hey everyone! I’m having some issues with my camera. I was in OBS recording a video for music production when all of a sudden my camera stopped working. The light will go on but say it can’t connect.I have tried uninstalling it, updating drivers, switching the ports, factory resetting it. I’ll click on the Control Panel, and open it up in the Camera tab, but when I update it, it only shows up as a USB Video Port and not the camera itself. I’ve tried to open it in discord, zoom, and OBS. I’ve uninstalled OBS, restarted my computer without it plugged in and nothing seems to work.The light will sometimes stay on even when I have closed all applications with a possible camera. 

Hi Using the Razer 18 sound system is a nightmare, WINDOWS 11 volume control up / down very fussy as to if it will work or not pending using THX or NOT, the sound  can be low on 100% no matter what I do in and out of THX as well. For a 6 speaker system its I have to say rubbish. I am not a novice user.In fact it’s better not to use any of the software sound enhancements, at least the volume up down does work then. THX NEED ITS OWN MASTER VOLUME BY WINDOWS VOLUME TASK BAR Many people I read have a big problem with the sound intermittently cutting out either strait away or after a couple of hours use when using Bluetooth earphones / buds. The cutting out quickly gets more and more and more frequent 15 , 10, to 5 seconds etc on off on off on off and a reboot is needed to fix for a few hours more.(It’s not just a Razer issue but a lot of Razer users report this on line). Be a hero to many Razer users sort this issue out Razer, help your loyal

Razer software error / fault / failureHi I have wasted very many hours now trying to restore my laptop with Razer original win 11 USB download file. No matter what I try and I am not a novice user by any means, it fails.When I try to install win 11 I find it may not see the ssd in the laptop and no way to load the driver so it can see the ssd. So it is impossible to use the system recovery download.Scenario hereblank ssdSo I open and extract the downloaded 2023 18 + GB Win 11 recovery files to a NTFS USB drive.Boot with F12 or F9 to the start screen fine, I see the install pageI then get a I assume no SSD detected but it just just says 5, in a smaller screen What's 5 mean?it just just says 5 again in next screen.NEXT It then does nothing but count down from 10 saying loading files and turns of the laptop without loading anything.  

I installed the 7.1 surround app, but it doesn’t open, so I haven’t been able to activate it. When I click on the icon, it just takes me to my Ryzen user account. I’ve already tried reinstalling it and restarting multiple times.

hithe bumpers on my razer wolverine ultimate some times don’t register a press, or need to be forcefully pressed or mashed to register, specially the RB button. the razer website says there is no warranty on my controller. what are my options to fix it? thanks

So it's my first time getting anything like it, and I only now found out it has a USB wire. How do I connect it to... Anything, really? Mostly my PS5. I have no idea what I'm doing 😭