Razer Support

I am not very knowledgeable with these sort of things. I am wanting to use the Turbo in the Keyboard Function to set my keystroke to 90ms. I don’t understand the 1 - 20. Can someone explain to me how to set the Turbo to Milliseconds? How do you calculate this? 

hi!suddently my blackwidow v3 green started to appear as razer bootloader, is connected directly to the mobo via usb, i tried every kind of update for softwares and drivers, i even tried to restore my windows to a recovery point but nothing.the issue persiste with a different pc.please help

I try to register my wireless mouse warranty thing i have serial number the box everything but i cant remember the day that i bought the product it prob in 2024 idk so should i just put in random day?

Hi All,I have a razer keyboard (blackwidow v3), a razer mouse (naga trinity) and an asrock motherboard with ARGB cpu fan.I have installd the asrock argb controller and it is controlled by the razer chroma app.When I log in my session, there is a delay but things works in the end (about a minute after logging).My wife also uses my computer and has a dedicated session.My question, is how do I make the lights work on her session too ? Do I install reazer on her profile and recreate everything ? When I did that, the keyboard stopped working when entering the other session and I had to plug/unplug the keyboard to make it work again.I also tried to use windows automatic lighting, with no success.I’m a bit lost, so if you have any ideas on to how to make this work, that would be much appreciated.

I have a problem with my account. I can’t receive the OTP code, and I forgot my backup codes. Every form that I attempt to change some of my details always asks for an SMS, but I don’t have it anymore.

I bought a Kraken Kitty V2 for my birthday and have been setting up the software. Synapse 4 installed and opened fine, but 7.1 Surround Sound crashed on launch. I tried installing THX Spatial Audio and encountered the same issue. I’ve uninstalled and reinstalled everything, and ran repairs through the module. My guess based on the debug is that there’s a missing file, but I’m not sure how to repair or locate it. The debug states:[0319/143734.643:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)[0319/143734.744:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.765:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.767:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.784:ERROR:registration_protocol_win.cc(56)] CreateFile: T

Hi,As the title says, using the Tensorbook laptop for my day to day use. I work heavy in tech and AI and I code a decent amount of and am planning to run much more heavy things in the future. But in terms of day to day use I’m disappointed. My battery life is terrible (1 hour). AND it lags like crazy when not plugged in, and even a little when plugged in. This is all shocking considering the 64 GB RAM and RTX 3080 I have, and the fact that this is marketed as a $3000 extremely powerful ML laptop.I had multiple angry conversations with Lambda support. I finally got a useful insight:There is a good possibility that the machine and battery life will behave differently in a non-Windows environment. I see that the machine was shipped dual-booting with Ubuntu, you could see if it runs better there. As Quinn noted in the last ticket, your battery's current full charge capacity listed exceeds 95% of the original design capacity, so it doesn't sound to be

Is the cooling pad useful for a macbook pro m4?

i just bought a new Kraken X Lite headset, then i downloaded the 7.1 surround sound app, next i need the activation code so i found what i assume is the activation code and entered it into the app but its too short,can anyone please help me?

I have tried built in Bluetooth and USB dongles on my PCs and laptops. I have both a Barracuda Mercury and Barracuda  X. The Barracuda Mercury will connect to both Wi-Fi and Bluetooth using a TP Link  Bluetooth USB dongle and the included Razer Wi-Fi dongle. I cannot at all get the Barracuda Mercury to connect to Bluetooth and Wi-Fi connection is hard to achieve. I have tried the Mercury on my Android phone and tablet, no connection. I get the Bluetooth connected on the headphone, but no actual audio. Help please!

I don’t expect an answer because nobody else has received a response, but my razer Nommo speakers crackle.  I have updated drivers, checked the cables, cleaned out the speakers. I like razer products, but this is really putting me off. Grant

Update on the Razer Kraken X Lite: Got it on a laptop and for some reason the microphone works as speaker playback.Can someone help me?

Bonjour, J’ai réinstaller mon Windows et je n’ai plus  le THX  Spatial  Audio. J’ai voulu le télécharger sur le site RAZER mais il faut payer . Je l’ai déjà payer le 16/11/2023 j’ai bien  Identification de commande:  Votre code d'activation: Comment réinstaller le THX sans payer de nouveau . Dois-je télécharger la version d’essai et mettre  mon id de commande et mon code d’activation. Si je dois avoir une réponse, je voudrai qu’elle me parvienne à mon adresse email, merci. Cordialement. 

So I recently bought a razer kishi (RZ06-0290) off of Facebook market place, I have a Samsung S20 FE 5G and its not working at all with any games or the software, why is my model of phone not supported?

Got an email to verify using World ID. However there are no verification options in the USA, Id verification not available nor orbs. Why send us an email then.

Hi all,Just make a shoutout to Razer.sushi.boi!He gave excellent support and advice during my latest laptop woesmost grateful.He brings support to a higher level and deserver som badgesA great day to you allRegards, Gert / alcuin02@pm.me

I bought my gamepad in December. I installed "razer controller setup for xbox" on my PC. I created profiles for games and assigned keys. Everything worked fine. Then I didn't play for several months. And now I wanted to create a profile for a new game. I went into "razer controller setup for xbox" but it doesn't work. All my profiles are gone. I can't create a new one. I click create, enter a name and confirm. And nothing happens. The profile is not created. Also, I can't change the assignments of additional keys. I can't do anything with my gamepad in wired or wireless mode. I reinstalled "razer controller setup for xbox" and nothing helped.

I have a RZ09-0423QWD3-R3W1. I treated myself to a USB 4 dock.After connecting the device the system did a Razer update after which my second drive dissapeared.The drive is functional and file system is intact (verified by putting into an external caddy).Thought this may be an issue with VMD being disabled. Enabled it in BIOS and I get  a BSoD BOOT_DRIVE_NOT_RECOGNIZED.Tried using Intel’s RST installation but it gives an error “you are trying to install this on an unsupported platfrom” Anyone ssen this on this model or other similar?

I just received my mouse today and installed the latest Razer Synapse 4, it won’t detect my mouse. Not sure if this is legit or not. Need help pls.  

I’m not in the US right now, and I no longer use that US phone number. I also forgot the backup codes. I can’t access the account settings to change both the phone number and 2-FA auth because it asks for either an otp or backup codes. Please help.

Hi I’m trying to enter information into my account but it keeps asking for my authentication code but Razor isn’t in my list on my authentication app, I can’t seem to get it to send me a new QR code either.  I also can’t find my back up codes so I’m unable to do anything. Any help would be appreciated, thanks.

hello i have a problem application Razer synapse 2 can't find my mouse Razer DeathAdder fix please

Subject: Issue with Razer Viper V3 Pro Skates Hello, I purchased my Razer Viper V3 Pro on December 7, 2024, and I play Valorant every day for about 4 hours as I am pursuing a professional career. Yesterday, I noticed a new issue with my mouse. The problem is with the skates. As usual, I came home and started playing Valorant, but the mouse felt extremely heavy and didn’t glide smoothly. It felt like it was sticking to the mouse pad. Previously, it used to glide effortlessly, but now it moves much slower, as if there’s an issue with the skates. At first, I thought it might be due to dirt, so I gently wiped the skates with a tissue, but the problem persisted. Then, I tried cleaning them with a damp tissue, yet the issue remained. Thinking it might be a sensor issue, I also cleaned the sensor, but the problem didn’t go away. I tested it again, and the mouse still doesn’t move properly, making it very difficult to play. 

My Blade 14 is just a few days away from turning 12 months old. It’s the most expensive laptop I’ve ever owned. It has always stayed in my room and is in perfect condition. After not using it for two days, I tried to turn it on and… nothing. The charger is working (I already had to replace a faulty one), and I’ve tried all the basic troubleshooting steps, such as holding the power button and plugging and unplugging the charger, but there’s no response. The LED doesn’t blink or light up at all. It’s completely dead. I’ve seen some people suggest disconnecting the battery or the CMOS battery, but I think doing so might void the warranty. Also, if it were stuck in sleep mode, the LED should still work. I from Perú