Razer Support

Hello, I have my Razer DeathAdder Essential mouse: 6400 DPI optical sensor and I have been using it for 4 months and the left click has stopped working.

I don't have access to my old phone number because it was blocked and it keeps asking me for a 2-factor verification code. When I want to use the backup code, the verification code goes to my old number in the same way. How can I change my number?

I bought like 50 usd in gold pins to buy a genshin promotion , and when im trying to check it the payment y have to do a verification. Have been waiting 72h and i dont get verifiedI submit 2 tickets and i dont get any answer of them

Hello there, can anyone help me change my phone number? my old phone number is gone, and i need to change my phone number to the current one im using. thank you

I bought new pair of Hammerhead True wireless black edition after my old pair didn’t work well anymore and I really liked them. Ebay was the only place where I could find those. (I know, there’s no legit Razer resellers there) They weren’t like dirty cheap like some obvious fakes. I told them my conserns about the item quality and they told me that their supplier is from Razer. Here’s what makes me think that these are fake:  First the cases texture is way different that my previous ones. And it has very sharp edges. I have many Razer products and non of them has this low quality parts. Then on the case there's a part where it seems like it's been pried open with sharp object. Second the earphones. Razer logo emblem is deeper in than on my originals sound quality is way worse and the voice assistances voice is different. Included silicon covers for earpieces are thicker and harder and badly cut. Touch controls are way too sensitive. And third, Razer app can't recognize them and that

I have two pairs of Govee Light bars connected to Synapse and both of them are experiencing intense flickering.When I am using them with the Govee app alone, everything is fine. But as soon as I connect them to Synapse or SimHub, flickering resumes.Has anybody encountered this issue? What should I try? I don’t think the issue is with the hardware since there is no flickering when I am not syncing the devices with Synapse.

My Razer Core X Chroma eGPU stopped working and I uninstalled Razer Synapse months ago. I just noticed that “Razer Central Service” is running in my task manager. I don’t use any Razer hardware and don’t want any of their software on my computer. When I search “Razer” in my start menu and my programs list, nothing shows up. How do I fully uninstall all Razer stuff?

Hi, i use the razer kraken x and everything was working fine for me with surround sound up until today.the app is not responding, i deactivate surround sound and activate it again but surround sound is still not working.i tried to swap my devices around but nothing helps so far. never had issues with surround sound, whenever something went wrong i could just uncheck the box and re-check it to fix my sound or i could just deactivate my devices and reactivate them to make it work again.im literally clueless rn as in ticking the box in the app does nothing for me 

Aloha I recently bought a Charging Pad Chroma. After I had some trouble with the old firmware and the pad not getting recognised as a device after restarting I updated the firmware via the Razer website. Sadly Synapse was not doing that. So I remember before updating that the pad turned its lights completely off after shutting down my pc. There was no lightning effects even when charging.Now after the firmware update it still breathes with green light after shutdown of my PC. It also shows my light setting when I charge my phone. I have searched Synapse for a setting to turn it off completely but didn’t find any.Anyone know how I can turn off light effects when my PC is shut down at night for example?

I just bought a Razer blackshark v2 x gaming headset ( 3.5mm one ) it was working fine but now there is a buzzing sound whenever i use the knob to adjust volume and the right side is loud and clear but the left side volume isnt clear the sound seperation for left and right feels terrible because of this please help if anyone knows a possible fix

I haven’t yet bought a Razer mouse but I have a specific use case where I do not need/want the left and right mouse buttons primary functions. I want to remap every button on the mouse to a keystroke and it must be in on-board memory mode.So far I’ve discovered Corsair on-board memory will let you remap all buttons but their must be a left click assigned to one button at all times.Logitech on-board memory requires both the left and right mouse click be assigned at all times. Curious to know what the situation is with Razer on-board memory before buying. 

Can i refund razer gold card, value rm300 ? Havent use yet

My d button isn’t working and I need help

i lost my old phone number Please help me to reset it

I bought a Razer Nari Ultimate a few years ago, and I recently built a new PC, but when I tried to update my Nari Ultimate, the driver software wouldn’t register the dongle. I downloaded the dongle restore software and ran that with no effect. My headset works fine when I am directly plugged into a USB port, just having issues with the dongle when it comes to pairing.

I just got a new kraken V4 yesterday. It had battery when I got it, but now it beeps. It beeps every time I try to put on a YouTube video, or short. Is it because of the battery, or a glitch?

Hello. I bought Razer BLACKSHARK V2 X headphones, but when I try to activate them, I get a message that the product has already been activated. I have a confirmation box. Please help me solve this problem.

Hi hope you are doing wellrecently I purchased a 100USD razer gold which I recieved the key but I tried to creat a enuba account to save their in library so I lost the access to the key I haven’t received it in library in email that I wrote while purchase but the money went through I was looking if it is possible to access it through payment information thank you so much

recently purchased a Razer BlackShark V2 X headset, and when I tried to activate the 7.1 surround sound technology, I tried to register the product to my account, but I got a message stating that the product had already been activated, even though I was the first to use it. I would like to make sure how to resolve this issue.

I have 2 sets of Razer Hammerhead TWS gen2. They had a bunch of known issues, for instance one set had one left earbud die in 2 days and then the second set I bought eventually had poor charging connection for the right earbud that led to severe battery degradation. The questions is, now I have 2 working earbuds, but from different sets. Is it possible to sync them together and make it work? I’ve tried putting them in the same cases, it didn’t help. But I’ve seen that it worked for some other manufacturers. Will it work with razer?

I use the barracuda pro but last year suddenly I can't connect the wireless signal with the dongle. I guess something is broken or the software is broken. can connect only bluetooth and razer synapse doesn't show the headset is on. What should I do? 

When I was playing counter strike, I plugged in my headphones also razer and turned off the Levithan and everything was working fine. But after I finished the game and wanted to listen to some music, the sound quality dropped severly and everything sounded plain, soon I reset the thing and although it is green on the button, my pc is not detecting it anymore. Does anyone have an idea of whats happening?

I was dual booting my system. It ran great for 2+ years. I believe my linux partition asked, and i let it, update the firmware. Also, I tried to dock the computer in a lenovo usb-c monitor that does not deliver enough power. Now, it is constantly thermally throttled under 400mhz, in both windows and linux, and even in the bios. I did a thing where I drained the power and left it unplugged overnight. When I started it up, it was fast for a short period of time before throttling down again. Any help is appreciated. -h

While my dongle is connected to the pc, the keyboard and monitors will be on, but the pc won’t start. Upon removing the dongle it Immediately begins working.