Razer Support

Hello!I am having the same issue as detailed in the two posts linked at the bottom. Last night, I turned my headset off as per usual, and connected it to USB to charge (which worked just fine 24 hours ago). When I went to use it this morning, I unplugged it and held the power button for a few seconds like I normally do, however instead of indicating that it had connected to my dongle by beeping, it just turned off instead. To be clear, the power LED goes solid green for one second, very quickly blinks to another solid green, like normal, but then blinks green once and immediately cuts power. I also don’t get a yellow light anymore when the headset is connected to my PC and powered off. I didn’t check if that showed up last night.In Synapse 4 (Windows 11), the headset shows as connected, but powered off. Since it’s powered off, I can’t access any of the device’s settings, either. My OS and drivers are updated, and I’ve even tried charging the headset using a wall plug, but I got the sam

I lost my authenticator after resetting my phone I don’t have my backup codes.I can still log in with my email/password but cannot pass 2FA. 

I need to cancel a preorder for the Razer Core X V2. I ordered one from Razer's Amazon store, instead since they have them in stock. Any help in this matter would be greatly appreciated.Kindest regards, Victor

hi i didnt get a conformation email after ordering a chair as a guest.

Hello, I bought the Razer Barracuda and activated the product as indicated on the page and I never received any email. I checked the spam email daily but nothing arrived. I need support to get my code

i have purchased this headset off amazon from a seller and everything looked great but when i try to use the mic wont work, i have to press it forwards in order it work for some reason idk why?, i have put like a small cardboard piece in there and it works mu mic get picked up off cod and if i take it out it doesn't want too work no more. Is there a way to get an replacement part for my headset??

I over scratch the card I need the missing code please (Removed photos for security purposes)

I have the Kraken V4 (not pro) wireless headset. Charge it using a USB charger only.Been fine since I got it but today after unplugging it to use, the green light for charging has stayed lit, and the headset will not respond to the usual power on/off button hold, and one of the other buttons have any effect either.It shows as disconnected in Synapse.Plugging back in to charge and plugging it into the PC directly via cable has not helped.I cannot find any reference of a hard reset button combination.Just wondering if anyone has any ideas before I resort to support chat?I’m hoping it might just discharge and shut down eventually but I don’t know how long that will take just from keeping one LED lit, and if it is a recurring issue I don’t like the idea of my headset being out of action for great swathes of time.

Hi, I just upgraded to Synapse 4 and I notice all my profiles for my Tartarus Pro are gone.So I switched back to Synapse 3 and all my profiles are still there.How do I port over my profiles to Synapse 4? Thanks

I have tried multiple time to pair the dongle that came with my Nari Ultimate headset using the recommended tools/software.  The dongle isn’t being recognized by my PC anymore regardless of the USB port I plug it into.  I believe I need a replacement dongle, can anyone help?

I over scratch my razor gold card I need the missing code     

My 2022 Razer Blade 15 has a keyboard hardware fault. When the 'i' key is pressed, it registers multiple other keys simultaneously (something like this “\;,HGRZAD”). I have come to realise that this is a hardware issue and not software. Can you please provide a quote to solve this issue? I have tried my best to fix it by cleaning carefully with IPA and compressed air but nothing has worked so far.  Can someone please help me figure out a solution? It will be greatly appreciated. 

I cant recharged anymore because of my old number pls help me

Hi, I’ve recently bought a Pro Click v2 on the official Razer website.I’ve tried the mouse for a few minutes, only to realize that Razer Synapse isn’t compatible with my Mac with an Intel chip.I’ve removed the protective film from the bottom of the mouse.Other than that, the mouse and its accessories are still brand new, no sign of use.Is this still valid for a refund?The FAQ is quite ambiguous about the allowed state of the products that can be returned.Thanks for your help!

My tomahalk ITX case is missing a glass because when i clean my system it brokenAnyone here how to buy another one

Hi, I have a replacement gas lift to fit into my chair, but after following the instructions and you tube video I cannot loosen the base at all, does anyone have any further tips please?ThanksRuth

Hello, i need help i want to change my old phone number i lost my old phone number and lost access, i have access to my email 

I’ve noticed that the battery on my 2019 Razer Blade that I purchased brand new has started expanding and bulging. It’s started to push my mousepad up. I’m afraid that I don’t have warranty so can’t just send it back to Razer for a free replacement.  I’m wondering what replacement batteries would fit my laptop and what reputable company is recommended to purchase from. Probably I have to replace the battery myself! 

What is Barracuda X 2022 dongle serial number? Is it RC30-0378?

My Razer Basilisk V3 developed an issue and I filed a warranty claim through Razer Global Support. They directed me to Acroma (their India service partner), and it’s been nothing but frustration.On 12th Sept 2025, I sent my mouse to Acroma’s head office using Delhivery Direct (bike courier). With this service there’s no AWB slip — instead you get a CRN number + in-app delivery confirmation (date, time, rider details, etc.). I have this proof and shared it multiple times.What happened next: Waited 3–5 days → no update. Emailed them → auto-template: “Product yet not received…” Tried WhatsApp → after bot replies, a rep finally admitted:“We have received your product in head office but physically not received to our team. When we receive then will update you on mail.” Few days later, their email changed to:“Case updated as product received as per your details. However, not physically received at our end. Kindly share POD.” 🤦 The issues: I already sent Delhivery’s official delivery c

As the title states, my Viper V3 was flashing red yesterday, I turned the mouse off and when I went to charge it, I plugged in the original cable, but nothing, no LED lights etc, it does not connect via wireless anymore either, no lights come on at all, I’ve tried on another device and no luck. 

A while back I purchased the Razer Limited Edition Boba Fett Wireless Controller & Quick Charging Stand Bundle for Xbox Series X|S, Xbox One.  My dumb dog chewed up the cord that plugs into the Charging Stand.  It is NOT a USB A or USB C cable, but rather a cable with a metal prong that plugs into the back of the of the charging station and the other side plugs into a standard wall/plug outlet.  I would like to purchase a replacement cable but have no idea what to buy or where to buy it as the replacement options seem QUITE limited on the Razer website.  Can anyone help me out here??  

Moved to a new city and lost the wireless dongle for Razer BlackShark V2 Pro in the process. I can't get in touch with support and Razer does not have a replacement listed on their website for purchase. Is there anything I can do?

Hi, My razer kiyo stopped working in a meeting and i tried to reinstall the driver from razer website, uninstall driver and installing.Restarting my PC and swapping to a different USB port. None of it worked.Can your team please help? Its constantly flickering and the device is not detected suddenly.   

Razer Naga Pro not pairing Via Blue to my M1 Mac Mini I have tried following the manual, the online manual and videos of Razer but my Razer Naga Pro will not Pair Via Bluetooth.