Razer Support

I am again creating a thread to get help for my pending reload which is almost 3 days already. My last thread was just closed but when I sent a message to “Razer.ScarletRouge” I was getting no response. Can someone help me resolve this ASAP?

Hello, I found my old Razer Tarantula and the Razer Copperhead and wanted to ask if I can use them like newer products via software on my MacOS 12.7 system

My Blackwidow V2 keyboard has a fault in both S and D keys LEDs, where the colors are not always correct. I saw an YouTube video of a guy swapping the LEDs and it seems pretty doable. I went online to buy the replacement LEDs and found out that there are both RGB and RBG LEDs available. I was wondering, which type of LED Razer uses for the Blackwidow V2 keyboard?I'm completely aware that this is not recommended and this is a warranty voidable action, but since my keyboard's warranty is long gone, I see no reason to not go through with it. I know the risks involved and take full responsibility if this damages my keyboard beyond repair.

Hi,I have the bind on the the thumbwheel set for the B key and it works until i load  fortnite and then the bind reverts to default, reverting back after game exited, the D-pad WSAD  are fine.I have deleted all profiles and redone just a default profile removing all game linking , i even tried synapse 3 and it still does it,Been working for years and now dosnt please help doing me head in.

I tried many ways, but nothing helps.

Hello, is there a known issue with the Razer Leviathan V2 Pro soundbar? The soundbar no longer responds when you try to turn it on. I measured the output voltage on the power supply when idle, and it is 18.2 volts.The system was purchased in January 2024. I'm afraid there's a defect, right?

I purchased a Blade 18 recently but checked out before opening an account. Now my order history shows no purchases, and I have no invoices listed. How do I link my purchase to my account? Also, I haven't recieved my activation codes for the Borderlands 4 and Battlefield promotions.  

I just bought the Razer blackshark V2 headset  but trying to make the mic to work and it is not working please help!

Need help with Pending reload. It has been pending for almost 2 days. This is not my first transaction and definitely not a small amount… Can someone point me to the direction of how to fix it? I’ve already created a ticket and have been trying to connect with a support agent but always getting the “No one is available right now”.. 

I can't find surround sound in output after I reinstalled it.What can I do?

i registered my headphones on the website and i didnt get it on my email help

I switched phones and now no longer have access to my 2FA or backup codes. I can still log into my account with email and password, but I would like to be able to change my password so I need to reset my 2FA on my account.

tôi muốn thay pin cmos cho máy razer 15 đời 2018 thì ở nhật mua được ở chổ nào vậy. Cứ khởi động máy lên sai giờ máy lại cứ khởi động lại

Whenever I lift my mouse if I am playing a game where scrolling swaps weapons or inventory slots, it does it automatically. So when I lift my mouse the game swaps to my next weapon or inventory slot. I do not see a setting in synapse to turn it off or any setting on the mouse to stop it. Any recommendations?Another example would be on a website, whenever I pick up my mouse it scrolls down a certain ways without me touching the scroll wheel button

Hey! I've been looking around the discussion posts for any help with my Razer Seiren Mini. It suddenly stopped working. I've trouble-shooted everything from getting a new wire to updating the softwere, so now Im at a loss. Can any provide me support with this?

Please help before I fully submit my request 😂 Hi, I’ve received my new Razer keyboard and I’m pretty sure I’ve had the wrong one sent out, I had put in my specifics for a UK keyboard whilst it was out of stock and requested to be notified when it was back in stock and have received a US one, I’m also pretty sure I was meant to have a LED screen instead of the media roller. I have had a look around and can’t find the right place to talk to anyone, I tried to add my order number and email and it says it’s not recognised so any help is going to be massively helpful 🙏 (update: I’ve managed to get the order number and email through, even on the return page it says UK under the Blackwidow V4 name but still shows a US keyboard)   

I have a V3 pro mouse and a separate hyper polling dongle.I bought a new mouse yesterday and I have been unable to link this. I've trued updating the dongle and nothing seems to be working. Any help would be much appreciated ThanksLynsey 

My mom touched my keyboard, now it doesn't work at all. I'm using the huntsman mini purple switch, and either it lights up and uses the default wave profile built into the keyboard, then when i type it does my own custom one, but i cant type. Or,  what it does is I can type perfectly normally,  but under no circumstances does my keyboard light up. I've tried hard resetting the keyboard (unplugging it, holding esc caps and space then plugging it back in but that does nothing). Nothing i try works, and no lighting makes it more difficult to type as i utilize peripheral vision to do so , and no typing... is well no typing so it's just an expensive light rectangle. Please assist, I want to play ghost of tsushima

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

The battery just died and I’m looking for a good replacement part in greece.Any reccomendations on a part number or manufacturer?

i will explain the setup first, still its gonna sound strange. my phone (Samsung S25) is connected to my monitor(Lenovo Thinkvision T27h-30) through type C usb.my keyboard (Razer Ornata V3), my mouse (Razer Basilisk v3 pro) and my speakers (Razer Nommo Chroma 2.0) is all also connected to my monitor.  note, this setup works perfectly when i’m using windows laptop, but when i connect my phone, speakers does not work. everything else(keyboard, mouse, monitor) is fine. so is this a Razer speaker driver issue? or samsung phone? any chances of identifing if that is Samsungs issue or Razers?  note that on my samsung phone there is an built in app called DeX, which is taking care of this desktop PC like environment through type-C. 

RZ04-0291. I searched a lot,but I couldn't find from where to buy that usb dongle. I tried with Xbox Microsoft usb for Windows,I can connect them,but synapse didn't find them. The problem is that they are too quiet.I am thankful for every help.

Hello i have a Razer BlackShark V2 X headset and i wanted to get the THX Spaitial Audio but the 50% off promo code doesn't work with the app, and with the 7.1 surround sound everytime i try it it says “Sorry, this promo could not be applied.” so i was wondering was this code only a limited promotion? I also saw that everytime i go to the code section it always gives me the same code so not sure if that has to do with anything. Any ideas of how i can fix it? 

I recently lost the dongle for my headphones and I was wondering where I would be able to get a replacement