Razer Support

Shout out to ​@Razer.Ten for the support. Very fast responses and I got my replacement part on the way!

Hello, I purchased a Razer headset back in 2020 and also purchased a THX spatial license with it.5 years later, I got a new Kraken V4 and within my Razer app the THX spatial audio is showing as trial version for now (see screenshot)I still have my license key for the THX spacial, can I use my key to activate THX spatial audio again? Is there no way to chat or talk to anyone about this? Would have preferred to do this over a chat and the support page is completely useless in getting any help from an actual person...  

After the latest update my controller will not charge at all, when I put the usb c cable in it just flashes red twice and then nothing, the controller is on a couple of months old.

I've had this mouse, Deathadder V3 wired for a few months, it's never been dropped or hit like that, but a couple of days ago the mouse, while playing The Finals, stopped working, it just disconnected and that's it, I reconnected it again, and the PC didn't recognize it or make the connected sound, I let it rest for a day, reconnected it and still didn't respond, all it does is blink red in the DPI light, the sensor turns on, but neither the PC, nor Synapse nor anything recognizes it, other PCs either, I don't remember there being an update or anything, not even the Firmware worked, I don't know what's going on, help please

Dear Razer Support Team,I have recently purchased a Razer BlackShark V2 X USB headset. However, I am having trouble registering the product on your website. When I enter the serial number, the system says that the product is already registered.Yet I have not registered beforeAdditionally, there was no activation code included in the box, so I am unable to proceed with the registration or receive the related benefits.Could you please assist me in resolving this issue? I can provide proof of purchase and photos of the product if necessary.Thank you in advance for your help.I look forward to your response.Kind regards,Husakoz

i need help When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.pls help razer support i buy this headset this week and need configure it 

I buy razer viper v3 pro but i lost it .So i can do  

I am currently using the Razer Hunstman Mini, yet similar to previous posts, my keyboard displays 22ms latency and approximately 45hz polling rate on multiple different latency viewing software and websites. Does anyone know the solution to this problem? Additionally, there is no option to change polling rate on the synapse software when I look around and I have already tried different types of usb connections.On the descriptions, the website says that the hunstman mini should have 1000hz polling rate but compared to the 45hz polling rate, I am really doubting the description. I have been looking through multiple threads on this issue and no one has replied a valid result or a solution to this problem. If anyone, or even someone from razer support who could possibly help with this issue sees this, please help because I reckon other people in the community are also having this question. 

Im on a huntsman v3 mini pro

I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine. I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help. I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.) Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...

I am using Black Shark v2 x, and the mic is capturing my PC system (even when the mic is muted from the button); it's recording everything (e.g., sound from YouTube or Spotify), whether it may be on Discord or another application or any other device.

My deathadder v2 x hyperspeed mausem stutters and hangs when connected via bluetooth

what is the easiest way to validate a razor gold card 

i have an blackwidow v4 keyboard and whenever razer synapse 4 app opens, lighting goes.my lighting settings in the app is same as before.

so when I was trying to remove the K key on my razor blade 15 advanced model suddenly smoke popped and I heard a small crack coming from the underside of the K key. I immediately turned off my laptop and plugged it out to avoid any damages. I am afraid I might destroy my laptop I’ve had since 2019 because I tried to remove a key the metal casing and the little plastic thing that’s connected to the chassis of the laptop as popped out and looks like as if something punched a hole right through it. it is bulging outwards. I would really appreciate some help on whether or not I could keep this laptop functioning completely or if I have to get a new laptop or be forced to use a replacement keyboard connected to my laptop. Another question of mine is if I am in danger of my laptop short circuit thing and just completely shutting down never to be started up again, or if I could use it without any risk or with very low risk of it doing so.

I purchased a headset. When I tried to register it, it says the product is already registered, even though I never registered it. Please assist me to verify its authenticity and resolve the issue.

Hi, my house was robbed and they took my pc and the dongle was plugged in. I still have the Kraken V3 Pro wireless headset. I was wondering if there is a way to buy the replacement dongle? 

hi there i rescently required a pair of razer kraken 7.1 v2 headphones off my brother and  i would like to activate them iv asked him if he still got the box and paperwork for them but no joy he said he got them roughly 4 years ago thats it!! so is there anyway of activating these , the serial number is S/N: HN1709D04706797 RZ04-0206thank you will look forward to your response

Problems with downloading Firmware is not working, and I can´t fix my thing on my own. Really bad mouse! Can I somehow download firmware to fix my Basilisk V3 ? the Razer support now working. 

Hey guys, I hope you all doing okay. The key "D" of my keyboard stop working today in the morning when I turn on my PC. Yesterday all work just fine. I already disconnected and reconnect my keyboard I restarted my computer and it's just not working. Someone know what can I do? 😭

To activate the 7.1 feature of the Razer Blackshark V2X product, only the QR code appeared. There is no activation code anywhere on the box.

I tried to register the headphones Razer BLACKSHARK V2 X and it said they were already registered even though I just bought it today and i can't get activation code for 7.1 App 

So this problem I started noticing about a week or so ago on my Razer Blade 14. When ever I play most videogames off either Steam or Xbox Gamepass Regardless of what is going on in the game my fps fluctuates sitting smoothly at 100+ fps for a few seconds then dropping to a consistant <30 fps for a few seconds and repeating. I cant seem to find any similar situations anywhere else online so I’d like to know if anyone has any insight.  I’ve stared at my gpu and cpu activity while playing the games and nothing spikes or changes in a way that matches the fps drops. It happens regardless of whether I’m using High Settings or low settings in game. Even happening very obviously when in menus where nothing is going on graphically. I can see the in game mouse icons lag as i move them then return back to proper fps back and forth.The only game this doesn’t happen really obviously is Apex Legends. Though I still get fps drops randomly for no reason in that game too regardless of what is going

I am trying to update my phone number on my old razer account as I no longer have my old phone number, but whenever I click Phone Number it prompts an SMS Code or the backup code, I do not have the back up codes as this is a very old account.

Hey there, I recently purchased the Razer Blade 16 2025 model with an AMD Ryzen AI 9 365 CPU with an Nvidia RTX 5070 GPU earlier this year.  It also has 32 GB RAM and 1 TB SSD blah blah blah.  The new Battlefield 6 Open Beta started last week and before playing through steam I was prompted to update my Nvidia graphics drivers to 588.0. Great, did that. After launching the game I realized I was a day early and the servers weren’t up yet so I hopped to another game, The Finals. I quickly realized that my FPS (normally ~120 on that game) was substantially lower at 30-40 and the longer I played would drop to <20. Doing some digging looking at my task manager performances my CPU and RAM usages were almost maxing out ~80% each. My GPU was fine sitting at maybe 30%. I first tried to update my AMD chipset drivers using their software and ensuring I had the latest drivers. Great, done? nope, my issue was still persisting.   I saw that my total RAM amount was 32 GB but only 16 BG was availabl