Razer Support

I have a Razer Pro Type keyboard, model # RC30 -030702, and when typing, keys will randomly double strike/repeat.  There is a firmware upgrade for a similar model # keyboard, but not exactly RC30-030702. I ran the update anyway from a Windows 10 machine, and the update does not get passed (insert the USB fob) screen.Should this upgrade work on this model? Are there other fixes for repeating keys? 

HOW I  CAN RESTART OR CALIBRATE MY XBOX WOLWERINE V2 

I bought the Razer Barracuda X model about a month ago and I haven't had any problems until today, but when I turned on the computer today, I saw that there was no 7.1 output in the Windows sound output section. When I opened the Razer app, there was an exclamation mark next to my headset. I tried restarting the device, deleting and installing the 7.1 app, and plugging the USB dongle into a different USB, but the problem did not go away. Please help 

Hello, My Razer Naga V2 Pro dongle stopped working when i came back home from work yesterday. Plugged into different computers and it doesnt recognise the usb dongle but when connecting the mouse directly to the pc it works fine along with the bluetooth function as well. Which dongle do I buy to replace it? Razer Naga V2 Pro S/N:  

My  Deathstalker v2 Pro TKL stopped connecting over bluetooth. LEDs blink slowly (1 blink/s) and holding the buttons to enter pairing mode does not seem to work at all. Wired and 2.4G work fine.Someone else seems to have the same issues but no resolution has been posted:https://insider.razer.com/razer-support-45/deathstalker-v2-pro-tkl-bluetooth-has-gone-cracy-71589?postid=240903#post240903Please help.

I have the same problem as the user in the post. After the bios update, the GPU no longer works. I would like to do a Bios downgrade. Can you provide me with a version?I have a Razer Blade 14" (2021)RZ09-0370x model.  

This is my first time using this kind of gift card so I jus have a couple questions? So with the razer gold gift card am I only allowed to buy games and accessories for gaming systems? Like is their a fashion store with clothes, shoes, makeup that kind of this that I can choose from? 

New 1 day old razer deathadder v2 x hyperspeed cursor sudden movement either vertical 180 or horizontal 180, scroll wheel triggers on its own randomly. Had my mouse exchanged from RMA twice but all the 3 mouse have the same issue, its seems razer is selling defected mouse in the box. I tried contacting razer multiple times explaining the issue but it seems razer is too ignorant to address the concerns of their customers

Hi everyone, it seems, my cat was thinking my keyboard is a good place to rest …Since then the keyboard shows strange behaviour. everytime I press “ü” the keyboard starts spamming “+” without stopping. Possibly the cat recorded some kind of macro? Is there a way to completly reset the keyboard to its defaults? 

I recently moved into another home, and my viper v3 pro’s shipping address was the address of my previous home, I just want to know if there is a way of changing it so that when it breaks, I can use my warranty and have my mouse delivered to the right address. 

Yesterday I was just playing and randomly I must have pressed something cuz my keyboard is now not working on full capacity, some of the keybinds will only work if I press fn+y, I have reset the keyboard to factory and it still does the same thing so I am concerned that this will go on

When I press the N key instead of N appears N6, the same thing happens when I squeeze the 6, when I squeeze the P or B key appear BP, and when I press the < key it is as if I spam it several times 

Hello razer support, I recently moved houses and when I went to set up my pc I found that my headphone dongle has been bent and will no longer work, any possibility I can get a replacement from your store?

After trying to make a purchase with razer gold pin, I was asked to verify myself via Shufti. However more than 1 day has passed and I still get this this message: “We apologize for the inconvenience - your ID and address verification is in progress. Once this is completed, you will be able to continue with your purchase. If any further information is required, we will be in touch. We aim to complete all verifications within 24 hours.”I checked my email and still got nothing. It’s getting really annoying because after topping up I can’t do anything with my points.

Always there to help, very fast replies and high success rate of fixing problems. I have had this one problem with razer viper v3 pro, i explained what was happening to me and my issues were fixed within a few hours. Thank you guys :)

sorry for my englishso uh i want to active 7.1 surround sound on my headphones. when I trying to enter serial number page saying that I need to register my device, but it is already registered. I really don’t know what I should do in this case, cause I have activated this feature before and it has worked wellsorry if I put this question in wrong category

Hi everyone, I've been having a very annoying problem with my Razer DeathAdder lately — it randomly clicks twice when I press the button only once. Simple tasks such as dragging files or even clicking on links turn into a real nightmare.I've tried adjusting the double-click speed in Windows settings, cleaning switches, and even using compressed air, but nothing seems to fix the problem completely. Before I go and buy a new mouse, does anyone know how to fix this?Tested for double-clicking on https://doubleclicktest.comAny advice would be helpful — in fact, I don't want to replace the mouse yet.

Hi guys,can’t seem to get through to support so hoping someone else has experienced this as don’t wanna send these otherwise great headphones back to Amazon!I opened them brand new yesterday, they charged and connected brilliantly with my Xbox but the mic doesn’t work. In the menus it’s like the mic isn’t connected but it’s obviously part of the headset. I downloaded the razer software and there’s no mic options in there either even tho it recognises the model of the headset so it should show mic balance. Ive tried unpairing and repairing them again no joy.if this is an easy fix I’d love to know rather than having to return and wait for new ones!cheersG

Hello,It has been almost 3 weeks since I posted a support ticket to Razer support about my mouse scroll wheel acting weird. But I have not gotten any response whatsoever, and I’m getting desperate to the point where I’m considering just buying another mouse.Essentially, the issue is that the scroll wheel seems to have issues sensing when a “step” is made. This results in jumps back and forth when scrolling. For example, consider yourself browsing the web and scrolling down a long page, when you scroll the page will jump up and down randomly, making it a veeeery unpleasant experience.In games that uses the scroll, it also becomes an issue since you can not rely on the scroll accurately sending the correct signal.From what I’ve heard it is unfortunately a decently common issue on various Razer mice and thus the support should be able to help, especially since the mouse is only ~1 year old.Now, since I don’t seem to get any response

Base plate weld broken and i need to get another one. Where can I purchase.

I have a Razer Braccuda 2022, and I have some cracks on the joint side of both sides. Is it possible to send it to the repairs or get the part? and im currently living in Shanghai

Hello. When I try to connect headset to my computer or phone it automaticaly pairs with an unknown device. I don´t know what the device is (we don´t have anything that requires bluetooth in our home except of these 3 devices) and I can´t manage to make headset unpair it. Only by walking out of home and pair it somewhere where no other device except my phone is. But when I turn them off and on no matter what I do it will always connect to that unknown device. Is there a way to unconnect them from the unknown device without using the unknown device? Can someone help me with that issue?

hi, just bought a blackwidow v4 proto my surprise the R-win key missing, can you set that up some how?preferably to the key at the right of the FN key.if not the nice keyboard is useless for my flightsim DCSthanks ...

1.Deathadder V3 wireless randomly boosting my DPI when I play CS2. I tried reinstal synapse, drivers, firmware and still have the problem. 2. I dont see my Pooling Dongle in Synapse. I tried repair and still same.