Razer Support

I ran into a problem where my basilisk ultimate would turn on and then disconnects after lik 5 seconds of working. Then this would continue if the click a botton where is turns on the disconnects. It is charged btw

Very recently the MMB on my mouse doesn't work unless I open synapse, open the mouse and then swap it to hyper shift and I have to do this every time I turn my pc on, this only started happening recently. Anyone else ran into this and know a fix? Thanks

Can I get a refund on my transaction on maya

The app itself launches, and i can see it in the task bar, but when i click it, it says “no accessories detected” and my stuff are lighting that ambient rgb light, as if the synapse wasnt running. When i click the button to launch the synapse window, it launches, and all my stuff get detected, and from there it works fine.

Hello, yesterday I purchased the Blackshark V2 Pro (2023). Since all my equipment is from Razer, the Synapse 4 application was already installed. When I simply plugged the headset into my desktop computer and tested the sound, I noticed that the equalizer and THX settings were not working — no matter what changes I made, the sound did not change at all. To fix the issue, I updated Windows 11 and reinstalled Synapse, but it still didn’t work. Later, I installed Synapse 4 on my laptop (also running Windows 11) and tested the headset there, and the equalizer and THX worked perfectly. In this case, what should I do and how should I fix it on my desktop for it to work?

Since the latest Razer Synapse update, the D-Pad on my Tartarus Pro has stopped functioning entirely. Every other button and function on the device works normally. I have already attempted all standard troubleshooting, including uninstalling and reinstalling Synapse, rebooting, and testing multiple USB ports, but the issue persists.There are multiple reports on Razer’s own subreddit—some over a day old—describing the same issue from other users. This indicates the problem is not isolated to my setup.As a loyal customer and supporter of Razer products, I expect issues impacting core functionality to be promptly acknowledged and addressed. Please provide your customers and supporters with an immediate update or a clear timeline for a fix unless you don’t mind losing them.

This just started happening today.  My Tartarus Pro’s thumbstick keeps defaulting back to arrow keys.  I normally use the 4-Way rebound to WASD.  Now you have to create a new profile to rebind the default arrow inputs to anything else.  However, if you then rebind ANY other key to something other than the default, the thumbstick will go back to using arrow keys.  The main keypad rebinds will work though.    So far, a workaround is → create a new profile, switch to 8-Way mode → rebind the up, down, left, right to WASD and then disable the diagonals.  This has been allowing me to keep the rebinds of both the thumbstick and the main keypad itself.  However, while this saves the rebinding on the thumbstick, if you are using the stick for movement, it won’t really work as the diagonals won’t allow you to move.  So this seems like an issue with the 4-Way option not saving properly.   Other users having the same problem and the solution was found here:https://www.reddit.com/r/razer/comments/1

Hello, I have $350 in my Razer Gold wallet and I am trying to purchase PUBG UC. However, every time I try to make a purchase, the transaction gets canceled. I have tried buying $300, $200, and $100 worth of UC, but all attempts have failed. Please let me know why this is happening and how I can successfully complete my purchase. Thank you. 

I bought my son the razer combo pack with the mic and camera -- I did not expect it to be so difficult to set up on his xbox.. I created him an account however because I stupidly threw out the box and receipt not realizing I would need proof of purchase I am stuck. Can anyone help me set these devices up for him without the box or receipt? Thank you so much,Millennial Mom

I have a pair of razer nommo speakers, however in transit they have got broken. I’m devastated. The ribbon has torn slightly so wont make proper contact on the connector. I know they are out of warranty but has anyone an idea how i could get the repaired of fix them? I have looked on youtube for any videos but nothingI hope someone can help

Jai acheté une Basilik V3 pour me mettre au c/s avec ma Xbox Sx pour les jeux qui l acceptent mais quand jai téléchargé l appli Razer Turret, ma souris n'est meme pas détectée 🫣😪.Bf6 accepte le clavier souris donc je pensais également prendre un Tartarus V3 mais jai des doutes si deja la souris n'est pas reconnue prendre un clavier qui ne le sera peut-être pas non plus. Est ce qu une maj sera prevu pour tout accepter ? En attendant que faire pour ma souris ? Il y a un truc spécifique a faire ? Merci Razer ou la commu pour votre aide.

How is it possible that an original poster can not edit and update his post with additional information and links to replies to his thread? Everyone looking for information has to dig through tens or even hundreds of replies to find the info they’re looking for. You ever heard about UX or do you only know the term “shareholder”? We were so blessed when phpbb style forums were a thing. Meanwhile you’re blackmailing your customers into moving to Synapse 4 while it’s still has a list of issues that make it un-usable. I stopped buying Razer products for a decade and it seems that wasn’t long enough.

During moving out i lost the usb dongle and i cant find where to buy a replacement is there an any way to buy dongle only?

I have noticed dust under the keys on my Razer Blade 18 laptop. Can somebody tell me the safest way to remove it?Is it safe to use compressed air to clean under the keys, or do you recommend another method? Thank you for your help.

My chair is a razer iskur and v1 and is woobling and i want to purchase pieces to replace the base if possible 

My cat jumped on my dongle for my Wolverine V3 pro and bent it and now it won't work wirelessly at all. Cable still works.Looking for a replacement dongle. Can anyone help me out?

Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

As I can see if actuation time is set on max (3.6mm) there is a lot of free trave left afterwards. Is it a hardware limitation or is there any way to calibrate it?Using two-actions key would be much easier if the second actuation point could be set on a very end of a key travel.

im completely clueless how to renue my scratch card and get a code because i dont remember when i got the headset. i have the scratch card at hand with only like two digits missing and its really annoying that i cant find any support anywhere. isnt the scratch card proof enough. no matter how many times i try and guess the remaining digits i cant. is there an email i can send an image of my scratchcard to?

Hello,My Razer - Iskur  chair has been tilting for a few months now. Is there a way to buy replacement parts to fix this issue. The part that holds the chair cylinderThank you,Salvaden

Hello,I have a broken headset that is still under warranty and I am directed to the Razer Support page to contact them for an RMA.  When I get to that page and validate my serial # and it show’s my device is still under warranty, I am directed to a chat page that does not work.  The chat button is greyed out and there is nothing that can be done.  No email or phone # either to contact support. Can someone assist from support team?Thank you.

Hi all, with a heavy heart I'd like to try acquire the following componants: Replacement right CTRL keyCharge cable from keyboard to mouseWireless USB connector I made the mistake of lending out my keyboard to a now ex-friend, although I have now disowned said friend due to the missing components, I wish to re-acquire the missing componants to complete my lapboard setup. Please please please help!!! I love this setup but receiving it back with missing components is heartbreaking

When I use my BlackShark V2 HyperSpeed on the Switch 2 in dongle/2.4 mode, turning the volume knob causes the audio to drop to a very low level — and it won’t come back up unless I reconnect the headset. This happens both handheld and docked.The same dongle works fine on PC, Mac, and PS5, so it seems to be a Switch 2 USB audio issue.In Bluetooth mode, audio and volume is fine but the mic isn’t recognized (probably due to Switch’s Bluetooth limits). Is anyone else seeing this happen on their Switch 2? Thanks!

Razer Barracuda X Chroma disconnects constantly when I use it on hyperspeed wireless mode (wireless, not bluetooth). Why is this happening and how can I fix it?Sometimes the connection goes off right from the system start, sometimes during a game session later on.I also use the Surround 7.1, but the problem seems to happen on both conditions (with surround and without).A temporary fix that works is to unplug and re-plug the dongle.I tried tracking the problem with the windows event manager application including the “audio” word as a filter, as per the google search ai tool suggestion. Indeed I found an event that coincided with the audio loss. No idea if it has anything to do with the problem, or if it was just a coincidence. The id was 16394 and the source was “microsoft-windows-security-spp”. Something to do with windows security perhaps?

Hello,my Razer DeathStalker V2 Pro wireless keyboard is malfunctioning after performing a hardware reset using the key combination ESC + Space + caps lockHere are the observed symptoms: The keyboard powers on, and the lighting works normally. The battery is detected at 100%. The keyboard is recognized in Razer Synapse, but none of the keys respond, neither wired nor wireless (Bluetooth / 2.4 GHz). Any lighting changes or commands via Synapse have no effect on the keyboard. I have tried the alternative procedure (ESC + Caps Lock + USB connection) to enter bootloader mode, without success. I have uninstalled and reinstalled Synapse, tested with several certified data + power USB-C cables, and on multiple PCs, without any change. The official firmware update tool indicates that the installed version is the latest and does not offer a forced reinstallation. I suspect a corrupted firmware or hardware issue preventing full communication between the keyboard and the PC.