Razer Support

Hello So my problem is first i didn’t get a activation code in my box and second when i tried to register my headsets it says its already registered when i never registered it before.then i checked the app the headsets weren’t registered. then i tried to find supports email and i didn’t find it .is there anyone here who can help me 

Hi everyone! My RMA was finished and approved almost 10 days ago, i’ve not heard anything since then, no shipping update or anything beyond confirming it’s been approved. I understand if there may be stock issues but even so i’d appreciate an email informing me of that rather than leaving me in limbo. Just curious how everyone else’s experience has been with this process? thanks guys. 

Hello, I recently bought your "Barracuda x Chroma" headphones, but every time I turn on the computer, it doesn't display the light by itself. What's the reason?

Hi, haven’t had a problem with this device since I bought it so long ago. Microphone after last driver update hasn't been working. Tried redownloading drivers, different updates. Nothing. Downloading generic headset drivers hasn’t worked. Pairing app doesn’t detect the USB Audio Card, Headset works perfectly fine in other devices. Changing input device hasn’t worked. I have tried other USB ports on my PC to the same result. No clue how else to fix, any help or tips are appreciated. 

Hooked up my system Worked perfect for 2 hours Now it has no power.  Will not even turn on Remote don't  even turn on 

I bought this headset a bit more and a month ago, I use it play fortnite, i make sure the dongle is well connected and set to “xbox” mode. However my friends keep telling me my microphone is cutting from time to time. However I use the same headset for work (dongle set to “usb”) and no complains in my meetings. I find it a bit ironic and sad because i bought them for gaming mostly.If I install the xbox app and activate the mic monitoring it gets slightly better or the issue disappears. But then it comes back again. So what do I do? maybe my device or the dongle is faulty? it’s an xbox series x that i bought 8 months ago.

I’ve been trying to update the firmware for my mouse(about 4 years old now) and whenever I get to the update part and click update it goes to 40%, freezes for a few seconds and then prompts for me to update again after canceling the update. I’ve tried doing this on different computers and uninstalling and reinstalling razer synapse but every time it gets stuck looping to 40% then stopping and asking me to update it. Is there any way to fix this? Thanks in advance,Best regards

My money as taken yet i didn't receive any razer gold, and its says pending yet my money was taken? This is not my first transaction, usually this never happens. How do i solve this please help. And that's a lot off money too

Hi,  I know the new Razer Blade 16 says up to AMD Ryzen 9 AI HX 370 processor, but I use my current  laptop with a program for scanning that requires an Intel CPU. Will Intel be an option for the 2025?

I have had a v2 for a while it works with my ally, omen and multiple other devices, but it will not connect to my allyx at all. Any beta drivers or anything else there to get the Bluetooth to work? The allyx works with other Bluetooth devices without issue.

Hi i want to buy razer nari essential but i dont know if it will work on windows 11?

Hi all, what is supposed to be the guaranteed battery hold for a Razer Blade 18? I have bought a Razer Blade 18 laptop and the battery is only lasting less than 2 hours when off the mains. I look forward to hearing from you, thanks.

I've been trying to make a transaction for three days, but you don't send me the code via sms. The problem is that I can't do anything over the phone either because everything I press requires 2 factor 

I want a refund on my recent topup as the SMS code is not working.  Please expedite this process as this has already caused frustration on my end. :) 

 Activation code doesn't work, razer blackshark v2 x   

I’ve tried everything i read on support but synapse still does not recognize the headset. I Have uninstalled and reinstalled synapse4 3x. I have restarted my computer everytime. The headphones load when I connect them to the computer, I thought it migh have been the cable. Nothing I so seems to get the device to be recognized. What should I do ? 

Just as the title says, I cant seem to get then to work and the firmware updater isn't recognizing them either.

I downloaded synapse 4 and when the app is launched the app loads keyboard presets. when the preset downloads were complete my keyboard keeps disconnecting (rgb off, and has to load presets again) then reconnecting again. I tried synapse repair, re-installation, tried to delete my device from device manager, tried older versions of synapse but nothing seems to work. link to videoPlease, I play fps games & I really need all the settings.PLZ fix

Hello to everyone,  Since I installed razer app on my new PC, everytime the app is running I cannot use the “Q” key on the keyboard.  I need to mention that I reinstalled the app multiple times but I have the same result. Also I did nothing on the app related to the keyboard so it should be by default.  If I close the app I can use the “Q” on the keyboard normally. Have any of you experience something like this?  Best regards,

I have recently dusted off my old orbweaver chroma for use. I am unable to use it with Synapse 3.0, as it isn’t compatible with that version. When I install Synapse 2.0 and run the program, it starts updating then crashes my WIN 11 PC. Has anyone been able to get Synapse 2.0 and the Orbweaver to run on WIN 11? The orbweaver default keys function fine, but I am unable to configure the keys so it is kind of pointless. Making it an expensive paperweight essentially..

Hello, I am experienceing flickering with the Razer Kiyo X camera. I have tried everything re-install windows/ drivers configurre settings etc etc. Is there any firmware update available or a workaround? Thanks in advance

Just got my Kiyo Pro Ultra. Love it so far but why can't I use my Synapse settings in Microsoft Teams? Teams recognizes my Kiyo Pro Ultra but I have a somewhat grainy picture and colors and lighting are off. No watermark (if activated in Synapse). Please don't tell me the camera doesn't play well with Teams. I read somewhere (with regards to the Kiyo Pro) that deactivating the preview in Synapse does the trick but it didn't. Alt least not for me. Tried different cables and different USB ports. Drivers, Synapse and Firmware (?) are up to date I guess. And I am running Windows 11

Blackshark v2 x aktivasyon kodum çalışmıyor e mailime kod geldi ama denedim olmuyor yeni bir kod alabilirmiyim

being a big fan of the viper ultimate for so many years, I have been wanting to upgrade and use the viper mini. how ever I am left handed and play that way. Does anyone know if i can get a left hand version of the mouse,  or if razer can make one if ask? 

I have had this headset for quite some time now and recently the ear cushions started to go after use for years, I found ones on amazon that fit great but they are not even close to the softness that came with the original design. Is there anywhere to buy that original design from 2020?