Razer Support

Hello,  my new razer kitty v2 is not connecting to my ps5 via Bluetooth and keeps presenting a message stating ‘passkey incorrect’.  any help you could offer would be greatly appreciated 

Wenn ich das HS ausschalte, leuchtet die rote LED immer noch. Es ist nicht mehr verbunden aber saugt Strom vom Akku. Nach 3 Tagen war das HS bei Nichtgebrauch leer. Beim gleiche HS meines Kumpels erlischt die rote LED umgehend und auch aus.Was kann ich machen?

Hi all, I just received my brand new Kraken V3 Wired RGBs and there are a few issues with them.First and foremost, when the RGB lighting is enabled, there’s a small interference-like sound coming out of the left-hand side. Mode or light brightness does matter, as it’s significantly less noisy on one-color static mode compared to a cycle or breath mode.Let’s say I can survive without the RGB lighting (although disappointing for a headset like this).The worst thing is that after every single small or big sound output, there’s a short humming-like sound (which you can hear as there’s no complete silence)  then followed by a small beep sound. This is every time a video ends or paused, every time I stop typing (as there’s an electronic clicking sound on my Opera GX for each keystroke). In other words, any time a sound output series is over, instead of instant silence there’s this small yet annoying pop.What I’ve tried so far: A

Hi Support, Have been using my Razer Blackshark V2 Pro (2020) fine, until a few days ago and there was no sound. Can’t hear anything at all.Have attempted clean reinstalls of Razer Synapse 3 and the new Razer Synapse. Have attempted firmware updates (I am on the latest) Have attempted pairing utility. (“Pairing failed”) Have attempted uninstalling the drivers.Would love some assistance in resolving the issue.

I am using a huntsman mini RZO3-0339 keyboard and I can’t type the letter u, I already tried restarting the computer, unplugging and plugging back the keyboard and enabling and disabling the demo mode.Does anybody have an fix for this?Thanks

i just bought new razer blackshark v2 and when i try to connect to 7.1 surround it tells me ur device already registred and i can’t get code 

I’m looking to return a set of Razer Blackshark V2 Hyperspeed Headphones to Amazon, and I’ve already registered them to my Razer account. I’m looking to de-register these headphones so that the next owner can have it. I am aware of the post made about de-registering products that was made 5 years ago, so I’m asking if the rules have changed since then.

Dear Razer Support Team,I recently purchased the Razer BlackShark V2 X from Shein, but I did not receive a 7.1 Surround Sound activation code in the package or via email. I have tried registering my product on the Razer website, but I have not received the code.Product Details:Product Name: Razer BlackShark V2 XSerial Number (S/N): [ ]Purchase Date: [2025]Purchase:  shein 70$I would appreciate your assistance in obtaining the activation code so I can fully enjoy the 7.1 Surround Sound experience. Thank you for your time and support. I look forward to your response.Best regards,[ ]

After latest update when i change equalizer nothing changed to the headset. Valorant sound became very messy, bad sound….too low. I tried to uninstall/install again , eveni changed firmware to  the headset thx soundcard. What’s happening? Nothing is helping

Hey there! I just bought a new wireless dongle for my Razer Barracuda X because the old one didn't work no more. How can I tell my headset to connect to the new dongle? When I plug it in my computer reads Razer Barracuda X but my headset still doesn't connect. Thanks!

As said in the title I’ve registered the product but i did not receive my activation code email.I’ve looked around support page for getting one but when I use that link it goes back to the product registration page and then asks me to register my already registered product Redirects to a login page after doing so leads me to this page-here i select my headphones that are registered already but i did not get an activation code for.I select my headphones then I am sent to this page which asks me to register my already registered headphones

I am currently unable to contact the Razer support team regarding an issue with a recent order. All links to mysupport.razer.com return a 502 status code and I see no other way to raise a support ticket through email, and any attempts through phone simply redirect me to mysupport.razer.com. Not sure if anyone else is having this issue but I have tried on multiple devices with multiple different browsers, and the 502 status code makes me think it is on the server side, not mine. 

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. How can I update my phone number? I also moved to the United States a while back and didn’t realize that my Razer profile was tied to the old address. How do I change my address?

Dudes/Dudettes… You guys won’t believe this fix….Put the keyboard against something so its verticle…Put a HAIRDRYER on a hot setting…. blow the hairdryer on the keyboard for like 5-10 minutes.Sounds fuckin crazy but apparently Razer has been using too much LUBE in the factory.Currently using a keyboard I havnt been able to use in years…You’re welcome and screw you Razer for not helping ANYONE on this issue!!!!!!!!!!

I recently upgraded from Snyapse 3 to 4 and noticed that the Macros where organized quite diffrent. On Synapse 3 I used to have a Macro to alternate between holding down diffrent keys using a few macros and putting them on a macro set on sequence. On Synapse 4 though I cant use the sequence setting while using macros that contain only holding down a key. I dont know if I that is a mistake on my side or if it just isnt possible on Synapse 4.

Good Afternoon,  Is there anyway to get replacement Headband pieces for my headphones, I have had one finally shatter into pieces after being cracked since I have owned them but didn't know they could be replaced under warrantyAnyway I can buy a couple sets of replacements, the headset works great still Thank you 

I recently had the pleasure of experiencing Razer's customer service, and I must say, it was outstanding! From the moment I reached out, the support team was incredibly responsive and attentive. They handled my issue with professionalism and went above and beyond to ensure my concerns were addressed. The process was quick, efficient, and made me feel valued as a customer. It's rare to find such great support these days, and Razer has definitely set a high standard. I’m truly impressed and would highly recommend them to anyone looking for top-tier customer service.

Please help me I use my last saving to get a 20$ razer gold and last 2 numbers are missing 

Hello, I recently bought a Razer Blacksharck v2 x headset and when I try to register it in my account it appears as if it was already registered even though I just opened the box, can someone help me?SN:HN2121D13402114

I have had this conversation before with someone else and I need to turn in all the paperwork required for my refund. I have everything I need but no way to turn it in. I have been given so many tickets I don’t even know if mine is open still. I need a ticket request for this information so I can get my 200 dollars back on a already used card. 

What should I do?

I bought the blackshark v2 x headset. I registered with Razer ID and registered the phone to get the 7.1 surround activation code. But the code I received in my email is NON-EXISTENT.  

The activation code in my inbox is not working. Can you send me a correct activation code?

so recently i switched to pc and my scroll wheel has been lagging, specifically in fortnite where i will try to pick stuff up and my scroll wheel just randomly dosent work and will have massive lag and delay

Hello! Can I use the razer blackshark v2 x with the usb sound card from the blackshark v2? Are they compatible? Thank you for the info in advance!