Razer Support

card fraud Marina Zhukfrom Ukraine my email is horsehauteecole@gmail.com Please stop the operation of the code cards that I bought for money from speculators and transferred the code without knowing the meaning of these cards 32029424432153 38208669518990 18060484387562 40707141215232 92570277820872 45597524880170 10406607399766 10887485550778 58619468734860 39765306308890 59386246898044 83138417347647 65037907673968 27274922718418 17981385073326 91552715223821 76223050873406 69475661855368 87521829234944 71465886818997 30874973862118  These

Dear Razer Team,I’m a long-time fan of your products and have truly enjoyed using the Razer Viper V3 Pro. I’d like to suggest that Razer develop a wireless charging mouse mat that rivals Logitech’s Powerplay system. Imagine a mat designed to work seamlessly with the Viper V3 Pro—boasting an 8k polling rate and ensuring that the mouse never needs to be charged. This innovation would undoubtedly enhance the gaming experience and, for many of us, make it a compelling reason to upgrade our gear.Thank you for considering this idea. I’m excited to see what future innovations you have in store! pleaseSincerely,RaiseDennis

I got a new pair of Razer Kraken V3 X's and I wanted to activate the surround sound. I went through all the steps and registered by product. I entered my serial number to get the code, got the code, copied it and then typed it into the THX spatial audio application and it said "The code you have entered does not seem to be valid. Please try again." I had just gotten the code so I don't know why it would be invalid

I have recently come to the issue of my microphone on the Blackshark V2 Hyperspeed no longer working or constantly cutting in and out when using it wireless by the dongle. I mainly use this device wireless and do not enjoy the cable always having to be plugged in for a working microphone. Does anyone know what could've caused this and what I can do to solve this issue? Fyi, I have not done any updates on my computer beforehand, it just randomly broke down when I started up my computer someday.

I'm after help with this keyboard issue. The w no longer works and I use this as a major key in my games. I've cleaned it etc, but just doesn't work anymore.  Is there a WY of fixing this without needing to replace the entire keyboard? Second question is can I reprogrammed the function of the w key to another key? Feeling frustrated trying to find a solution for this issue! 

Hi I'm visually impaired and this has been a real pain. When I'm using the windows magnifier in lens mode it has a really low frame rate unless it's being moved, or the zoom level is being changed. Also when I hook a monitor to my laptop and set the display to duplicate the magnifier on the monitor is completely black. None of these problems occur with any of my other devices. I've been working on this for hours. Please help.

 So the story is that i wanted to buy the THX stuff and i had my code what razer gave me back then i got my headset.I logged in, then head to the purchase everything went smoothly, used my 50% promo code, i placed my order and then almost instantly got an email with "unsuccessful order" title.. Tired to use order it again with the promo code, but i can't use it anymore. Anybody have some advice what to do now or how can i get back my code?Because right now the code is “used” because of the unsuccessful order, but i just didn’t got anything. It was 3 times in a row.

Reinstalled the system, the old code did not fit. The new one doesn't arrive. I tried to enter the registration several times. But the code is not coming((

I have a problem with Razer Cortex. In the morning I could not start, he ordered to refresh or log out. After logging out, I can't log in again, I have a loading screen all the time ..I removed it, reinstalled it, no effect. Same thing. Razer Synapse works fine, I'm logged in, I see devices. Only Cortex doesn't work 

I've lost the thumbsticksfor my wolverine v3 pro controller and can't find them anywhere. I've checked the 3rd party sites and no luck. Any idea where i can purchase them from?

Good morning I have Razer Blade 15” Advanced (2021) |RZ09-0409ce53 laptop, and I want to upgrade my SSD storage.I am asking; does my device support a 4TB SAMSUNG 990 PRO SSD? Or am I limited to just 2TB SAMSUNG 990 PRO SSD?I need your help in that.Thanks a lot in advance and have a nice day.

Hey, my Razer Synapse stops working, its stuck on infinity loading screen. Its been working fine ealier today 

Lost my backup code, please help, Razer😣 

Hi guys! My Razer viper ultimate mouse stopped connecting via dongle, although everything was fine before that.I downloaded the pairing utility, but it crashes the pairing. Updating the firmware also doesn't help, because at the upgrade stage, the dongle reaches 40% and then resets.

my razor bt kitty hesdset will not connect to my pc or ps5 i have never used it once im not sure what im doimg wromg 

I leaked water over my razer viper v3 pro usb wire that came with the mouse in packaging and I have warranty and am wanting to know if it’s possible to get a replacement? The wire does not work into the mouse neither does any other wires I’ve tried.

Everything else on my mouse works like the scroll wheel and sensor but like my left click doesn't work, on my razer synapse app the left click button is greyed out and when I try to bind it to something else on my mouse it doesn't work.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code.

I don’t know why, but why the heck I can’t buy anything using Razer Gold, don’t this site want me to spend. I’ve been trying to purchase some game credits and I was able to reach the Checkout page. But in the end, it just says “Transaction Cancelled. Boy, I am just around the corner and I can’t even get that sweet sweet game credits. I didn’t even cancelled my transaction but why?I’ve been in the constant state of Limbo, like heck, I just experienced the 2 Factor Authentication not sending SMS/OTP, that just prevented me from buying the game credit. Now it’s fixed and this is what I’ll be encountering. I just want my game credits before the sale ends. 

My friend just bought me a razer barracuda X, mercury and it works ok.  My problem is that is that under sound devices it is listed as a speaker and I am now unable to use my real speakers which are connected by the jack and usb in the back of my computer.  Even when the barracuda is not connected physically to the computer in any way.   (I use a dongle for wireless, and even when that is not connected, I still can’t use my speakers.)  I have updated my windows pc audio drivers, but there are no particular drivers for this headset.  Or at least I haven’t found any.  There’s a firmware updater, but there’s no firmware to update.  Does anyone know how to fix this?  I need to be able to use my speakers. Thanks

 Hello  2 days ago I buy a nev razer deathadder essential mause ı dowload the apps and  see the double click mouse fonction ı want the use this but its not working in game  ı can use this setting in chrome or anytinghbut ı cant use this mause fonction or macros in game  I check my drivers and  try the reinstal but nothing changed what what do I need to do to make it work ? 

I just bought a pair of Razer Blackshark Pro V2 (2023) and the sound is AWFUL! I don’t know what’s wrong, but it seems like nothing is working. I’m only using the headphones for playing PubG, but the sound is so bad I might as well use 10 $ headphones instead. It sounds like I’m in a jar, with shots far away sounding like they’re 4 feet away, and shots near sounds far away. No spatial effects at all. Impossible to use. What is wrong? 

Having random disconnects and unstable connections while I’ve had this my Orochi V2 working well on both of my Dell laptops for about 2 years now. But it spontaneously started blinking green randomly and refusing to connect. After a restart it works fine again until I force to sleep or lid open. But only on my main laptop and just not on my Dell work laptop.  Opening lids, coming out of sleep, causes these issues. When the device wakes up it loses connection and goes into blinking green mode (high speed wireless) and wont connect unless a restart- even with reinserting dongle, re-pairing, etc.It Reconnects of the USB just lead to stuttering and a lack of connection. It will work on other laptops Win 11 Pro just fine with disconnects, but your driver has done something to Win 11 Home that is really a mess. I’ve gone through all other processes, updates, reinstalls, even if Synapse is install or not. I’ve also tried rolling back the driver to no avail. It’s not the mouse dying

My Razer Kraken X microphone started to bug, a completely buggy audio came out and I needed to move the cable to fix it. I noticed because I play on the Xbox Series X console and it sends the audio I speak to the phone.

The image is corrupted only in the Razer Synapse app. I deleted and reinstalled but it didn't work. What's the problem